Woodgrove Chrysler has an amazing team with exceptional service. Lee was awesome. It's my first time purchasing a new car. Lee made sure to answer all of questions and concerns, didn't make me feel pressured or pushed into a sale, and went above and beyond!
J.C is also great. Explaining all the details of where my money is going and letting us decide what we want. Again, without pressure.
Can't say enough good things! Thank you, Lee and Woodgrove Chrysler for my new Cherokee!
Just fantastic. I needed recall work done, I was phoned literally the day Dodge started shipping replacement parts (6 months after purchase, on a used vehicle). My schedule was awful and my finances were a mess, but everyone worked with me for a solid month to find me not only the truck I wanted, but at a price I could afford. I walked in expecting the usual salesman push about why I should definitely spend more money than I had on something I didn't need, but what I got was a really decent group who put people over profits (I don't know what my salesman's commission was, but with the amount of his time I took I'm sure it wasn't enough!). Woodgrove is exactly what a family owned business should feel like. Thank you Andrew, Brent, JC, and Ray, every single one of you four were the opposite of the car dealers my parents warned me about!
My recent experience at Woodgrove Chrysler was by far the best at any dealership I’ve been to. Lee was amazing and very professional. He knew what I was looking for and never tried to sell me on anything else. He helped me leave with the best vehicle of my choice. I was very pleased with it. He did all the hard work for me so when I went in to the dealership I test drove my Jeep and that was it. He helped me and my family out so much and I appreciate it. When no one else was able to help me Lee made it happen. I would defiantly recommend him.
We recently purchased a 2019 Ram Eco-Diesel and within a month traded it in and purchased another with upscale options. Rick Toneff was our salesman during this transition and was fabulous to deal with. The dealership was more than accommodating with some specific requests and service needs we required. In lieu of our experience we would highly recommend Rick and Woodgrove Chrysler for any future vehicle purchases.
Bought a truck a few weeks ago from Lee and Brent, fantastic service! This was my first time buying a new truck and they made the process easy to follow and made sure I was happy with my purchase! Great guys and a great team at Woodgrove Chrysler in general, I’d recommend anyone in the market for a new vehicle to stop by and have a chat with anyone on their team.
I have been to many dealerships but Woodgrove Chrysler was by far my favourite! They treated me like gold, got me an amazing deal and got me into a the vehicle I have always dreamt of! Thank you Woodgrove for your amazing service and amazing staff! I highly recommend this dealership!
I’ve know Lee now for a few years and have anyways wanted to work with him for a vehicle! Well today we finally did!! Lee is amazing, knowledgeable, kind, caring, and best part NOT pushy! He had me and my fiancé out the door driving my new car in as little as a couple hours start to finish! I would 100% recommended this dealership and of course Lee, they have my business from now on!
Kevin provides excellent service. I flew from Calgary to buy promaster from him. Great deal great experience
Lee MacDonald was my salesman when I walked in , i left having a new tenth best friend that's Facebook official and a very sweet vehicle that I am so happy with! He worked very hard to get me something I was happy with and that could fit into my budget.
We were extremely pleased with the service at Woodgrove Chrysler. As any buyer does, we had extensively researched the value of our trade-in and the vehicle we wanted to trade for. A number of other dealers that we had visited made us insulting offers for our trade, which is expected but never accepted. When we went to Woodgrove we were met at the door and greeted by the owner right away.
Once we settled on a vehicle our salesmen and the owner worked on their offer immediately, to our surprise they came back with a higher trade in value then we had researched and an amazing deal on the vehicle we were looking at.
No BS, straight to the point!
If you are looking to skip the BS of going back and forth to get what you deserve for trade, I highly recommend Woodgrove.
They are by far the best dealership i have done business with.
Second purchase in 2 years, but have been in several times checking on the viability of getting more fuel efficient car. Kevin has been extremely honest and always tells me the truth, even if I don't like it. JC in finance has always worked very hard to get us the deal we want. My wife hates car dealers and she likes dealing with Kevin
Just would like everyone to know, that Woodgrove Chrysler is one of the best Dealerships I have dealt with . The Parts and Service Departments are top on the line. Joe in parts is so knowledgeable and helpful. He is willing to bend backwards to help you. Donald and crew are always accommodating to get you in and vehicle serviced as soon as they can. My experience with them is always rewarding.
Thank you to a fantastic group gentleman.
Staff was wonderful. They were patient and took the time to answer all my questions and listen to my needs. Made purchasing a vehicle fun and easy. Felt like family. I will recommend to family and friends.
Extremely disappointed with the service and care I received while taking me vehicle into Woodgrove Chrysler.
I took my Vehicle to their shop on September 20th 2018. Before I left the service department I asked them if I should remove my belongings from my jeep they said no, if we don't diagnose the problem we promise we will keep your vehicle in our shop secured. After waiting all day they never called so I called them and they told me they were keeping my vehicle but would secure it in the shop, so I agreed.
Over the weekend they still couldn't figure out what was wrong so they wanted it another night, and assured my it would be kept in shop.
Monday night someone called me 5 minuets to close and said that they still don't know what’s wrong with me vehicle and they believed someone had broken into it. I was shocked and in disbelief as they promised me my jeep would be secure, they gave me their word.
The next morning I arrived at Woodgrove Chrysler to find that everything in my jeep had been stolen. Not only did they not keep my jeep in the agreed upon location they did not LOCK my jeep. Thief's simply opened my door and stole over $2000.00 in emergency equipment and personal belongings. The police attended and took a report. There was no forced entry to my jeep, no broken windows no alarm activation they did not secure it while they had full custody, care and control.
After talking with the service manager, he apologized and said someone must have forgot. He also said he would like to make it right. After listening to his apology I agreed to let them continue to diagnose my jeep.
4 Days later I receive a phone call that they will not be reimbursing me for my loss, and they still haven't diagnosed my jeep. I spoke with one of the owners and he also refused to help rectify the situation. I had my jeep picked up and taken to another shop where it was fixed in one quick hour.
I was treated with the utmost disrespect from the one of the owners and after letters and emails with my proof they still will not accept they made a mistake. I was hoping that they would work with me, but refuse. Now after obtaining positive legal advise, I have filed a case with the Civil Resolution Tribunal and other various organizations to help recover my loss and warn others about their lack of care and control.
My experience at Woodgrove Chrysler was very positive and enjoyable. The sale rep., Jamie Ker was very professional, helpful, and easygoing. Of all the dealerships I visited in Nanaimo this one nailed it for all around great customer service. I would highly recommend this dealership and more, specifically Jamie Ker, a great salesman.
We just bought our second vehicle from here and we have been impressed with the service once yet again.
My work schedule is all over the place and they managed to get most of the paper work done before we arrived so that we could be in and out as quickly as possible.
Lee helped us with our first purchase, a used Dadge Journey. He never showed us anything out of our range and made sure we were comfortable with our purchase. With his advice we were able to get into a great family vehicle while building our credit and now less than 18 months later we have been able to upgrade to our brand new Jeep!
Thank you for taking the time to help us learn the process and figure out what would work for our family!
This dealership works fast and efficient! My dad came to visit me in Victoria, ended up on the wrong ferry which took him to Nanaimo, and our Jeep would not start when he got to the island. A tow truck brought him just outside of this dealership and in the morning we asked for a diagnostic test to be done. Our Jeep needed a new fuel pump and their team installed a new pump and filters that day! 10/10 would recommend.
The best car buying experience I've ever had. They listened to what I wanted and were very friendly and knowledgeable. Other dealerships I visited tried making me sign or put a deposit down. Woodgrove Chrysler did the exact opposite and made sure I was going to be happy with my purchase. I recommend them to everyone and to talk with Lee Macdonald.
I got myself stressed out, at the thought of having to go to battle negotiating for my new truck. Boy it was a real breath of fresh air dealing with Lee and team. At no point was I pressured into any thing. I was offered what I feel was a fantastic price ,both for my new ride and the clunker that I drove in on. It was a pleasant experience. Lee was great, JC was fast and very pleasant, getting me literally the best rate, and the terms that I needed to be comfortable with. Warren gave me more for my old ride than what I was expecting.
Highly recommend the team at woodgrove.
Awesome staff. Always treated like family when I go visit. This is a top notch dealership and definitely worth the drive from Victoria. I was told 3 to 4 weeks to have a leaking water pump replaced at Willie Dodge, brought it in and had it back the same day.
I met Lee MacDonald at woodgrove Chrysler about a year and half ago. He gave advice to fix my not so great credit !!! I'm beyond thankful so when my credit was repaired only 19 months later... I made certain to buy through him!!! Lee MacDonald was so wonderful in helping me find the most suitable vehicle for my business!! I would highly recommend seeing Lee MacDonald if you're wanting zero pressure and a fair buy.
Thank you Bob! You listened to what I was saying when I asked my questions. You were helpful without being pushy. Making my decision was so much more comfortable , straight forward and actually fun.
So thanks again to all the staff , I definitely recommend you . AND I'm loving my Jeep
Bob was great! He listened to my mom and me and got my mom exactly what she wanted. We went to a few dealerships before this with not so great results and then we met Bob. He will be the first person I talk to when buying a new car. Thanks Bob.
I have purchased 5 vehicles from Lee Macdonald at Woodgrove Chrysler. Lee delivers impeccable service that never felt pushy or rushed. Lee has put in hard work to negotiate deals for me and has responded to me quickly with any questions I may have. A dealership with integrity and employee retention. Honestly the whole team deserves a pat on the back. They have been so great to me and I am forever grateful to be a customer of theirs. Loving my new 2020 Jeep Gladiator! -Many thanks from-Desarai , Tyler, Madden and Teile
A great team in the Service and Parts department. Took my Jeep TJ in for some work on my front differential. They were very friendly and welcoming. They did a great job of calling me when the work began and as questions arose while performing the work. Great customer service:)
Hats off to Asher in Service and Brian in Parts. I will recommended them to friends and family.
Best dealership in Nanaimo !
Honest no pressure sales staff that listen to what a customer wants.
Lee MacDonald went over and above to help us get into our 'new to us' vehicle, very professional with a personal aspect that let us know we went to the right place - highly recommend!!!
Had a great buying experience at Woodgrove when I bought my Ram a few years back. Bob Saunders was great to deal with and I was very impressed when he found the exact truck I was looking for in a matter of days! The real test of a company's service is when there is a problem, and my truck experienced a major one, many thousand km beyond my warranty. Can'tĺ say enough about Jaycee who immediately went to bat for me with FCA which resulted in a very generous resolution. Donald in Service and his team did a great job as well and had me on the road as soon as possible. I would recommend Woodgrove to my family and friends.
Great customer service from the 3 men I dealt with (Donald, Braden and other service counter person (?) Very friendly and helpful. I will definitely be bringing my vehicle back for servicing. Thank you very much!
The BEST OF THE 2 Dodge Dealerships IN Town!! #1 guy in parts is Joe... This time I ordered running boards.. But they are the place to go for any dodge ram truck parts as far as I am concerned.. I could tell you the many negative experiences I've had at the other place in town.. But I won't!! Just how woodgrove chrysler goes above and beyond the call of duty each and every time.. Thanks for the great service.. Cheers
Thank you Lee Macdonald for helping me get into another Jeep Compass. This will be my second Jeep that I have purchased at Woodgrove Chrysler. His passion and dedication to help all of his customers is far none the best service I have ever had. He even took the time on his days off to help me find what I am looking for. If you are needing advice or looking for a new vehicle, don’t hesitate stop by and visit Lee!!
Lee MacDonald is a caring and attentive salesperson. He took time on his days off to locate the vehicle that our family needed and even bought it in from a competitor. They thoroughly inspected it to ensure that it met Woodgrove Chrysler's standards and would not let it be sold without new brakes all around. I very much appreciate the efforts that Lee and the team put in to ensure that this was a great and confident buying experience from tip to tail. Thanks Lee and Woodgrove Chrysler :)
Bought my very first new vehicle here! Such an easy and amazing experience. Lee Macdonald is incredible and insanely helpful. He was patient with me while I hummed and hawed for way too long and showed me as many options as he could. The whole crew made it such a comfortable experience from unsure new customer to test drive to taking home my beautiful Jeep Wrangler. Lee made my dreams come true and I got exactly what I wanted. Couldn't be happier! Thanks Lee!!
I bought my Jeep from Woodgrove Chrysler back in 2013. Woodgrove isn't my local dealer but I still go back to Joe when I need advice on parts and upgrades. Joe has been a great source of advice and offers great customer service. When the time comes to purchase a new Jeep I'll be going back to the team to buy from them.
My wife bought a 1500 Hemi from John Dance and the experience start to finish was amazing. Based on this experience I bought a Chrysler 200C from John. Once again the service and purchase experience was amazing start to finish. JC Dayne made the finance end of things smooth as silk. Everybody was wonderfully helpful and the car is a dream to drive.
Woodgrove Chrysler is far and away one of the best dealerships we have ever worked with. So many dealerships I have gone to just care about making a buck off me, but with the folks at Woodgrove Chrysler, I know they will focus on helping me and my car. I look forward to buying my next Jeep or Dodge from them in the coming months. I do not hesitate whatsoever in highly recommending them for your next vehicle purchase or servicing.
As we all know, buying a car can be a stressful experience at the best of times. This is why I went to Woodgrove Chrysler. I have had many of my friends purchase vehicles from the guys at Woodgrove - and they all had great things to say about the staff and the service department. I decided to purchase a vehicle from them (2007 Calibre) and was very happy with the way I was treated. I didn't feel pressured and the staff was very helpful. I am now in a position to upgrade my vehicle and know exactly where I will be going to purchase it .... Woodgrove Chrysler! You won't be disappointed.
I have been dealing with Woodgrove Chrysler since 2007 and my experience with them has always been a very positive one. The service department is excellent, always friendly, professional, honest and extremely personable. They are genuine and the real deal, I wouldn't go anywhere else!