Great experience. Amrit, Jason and team were helpful, professional and straightforward during our purchase of a new Accord. I will refer others to them!
Had my engine replaced after running into some engine troubles. John Jacinto was my service advisor and did an amazing job! he kept me up to date with the progress on my vehicle and was always polite and prompt. I would highly recommend White Rock Honda!
Last week I went to the Honda dealership. I was considering upgrading my 2015 Honda. Tyrone was my sales representative. He was very polite, and courteous. He was also very knowledgeable. I felt at ease as soon as he began to talk with me about my options.
Courtney helped me with the financing. She explained each option thoroughly. She also was very personable.
A few days later, I noticed that someone had banged into my car and there were two visible scratches on my left side door. I spoke to the manager and he told me to bring the car in and they would buff out the scratches.
Now that is going beyond the call of duty. I would highly recommend this dealership to anyone who is looking to purchase a vehicle.
I purchased a really good used car two weeks ago form White Rock Honda and am very pleased
with my experience. First a gentleman named Ali waited on me and showed me several used cars.
I loved the first one he showed me which was a Nissan Sentra. Ali suggested I test drive it and I
did. All was good. So we made a deal - very fair. Then, when I went to pay for it and pick it up,
I was dealing with a lady named Courtney Sitoski. She was amazing ! Then a gentleman named
Kevin Brown showed me everything about the car. He was very patient and answered all my
questions.
They were all very professional and treated me as if I was buying an expensive new car instead
of a used car. I enjoyed my experience and got a really great used car. Thank you for all your
wonderful help. Sincerely - Martha Blenkhorn
The whole team at White Rock Honda was a pleasure to work with. Our sales rep Moh, was super informative and helpful in the decision process of deciding which vehicle I should go for. Not to mention, he also gave me an awesome deal on my car.
Courtney, the finance manager is such a sweetheart. She provided the necessary information regarding warranty without asserting a sale on me.
A big thank you to Kevin, who took the time to help disassemble the LED lights in my trade in. It was not necessary for him to do that and I really appreciate his efforts in doing so.
I genuinely recommend! Keep it up guys :)
This will be my second car from Greg at white Rock Honda! As always great service and very easy to deal with. Greg I will thank you for my New 2020 Civic and thank you for being there for my questions and concerns. I really appreciate your expertise and knowledge! You are truly #1 . Thank you Susan for all your help and recommendations for extra warranties and the dash cam, I enjoyed the experience! Very friendly and professional. I recommend this dealership 100%.
All staff was excellent in helping us! Ming in Sales was very friendly. Kevin oriented us to the car after purchase and reviewed all details with us. Courtenay helped with all the paperwork and made it seamless. We received professional service from the start to the point we drove away with our vehicle. A very professional and trustworthy dealership!
I had a great experience with WRHonda. The staff is very welcoming and understanding of their customers needs. I was shopping for a Mercedes and saw an ad that they posted. The sales rep Greg did everything he could to meet my budget. The finance specialist Courtenay did the same and provided me with detailed explanations of the cost breakdown. Once the decision was made, Kevin the delivery specialist spent ample time going over the functionality of the car. Overall a great experience!
I got very good experience everyone there very nice and helpful Thanks everyone definitely I’ll recommend You I’m glad I came to the right place
Dealt with Greg and had a great experience! He was quick, to the point, with no nonsense. He asked me what I wanted out of the deal, and got it for me (obviously within reason of course). He was knowledgeable, and took the time to explain some of the features of the truck upon pickup. Would recommend you deal with him if you are looking for a new or used vehicle!
I had a very good experience purchasing a car at White Rock Honda. Greg in sales did his best to get me what I wanted. Courtney worked really hard to get me the best financing she could. Kevin went over the car in detail and gave me the cutest tool set when I left. Everyone was very courteous and respectful. And the whole process was well organized. Thanks much!
Just popped in to ask if the Honda Civic Touring needs synthetic oil. I had a Honda Fit and have only done regular maintenance on it, it just keeps going. They're great cars and love the drive of the Civic and its safety features. It's a 2016, and my Fit 2008. I will take this in for the oil change then comment on their service.
I Purchased a used Honda Civic end of May and we had a great experience with salesperson John Terry he was professional, knowledgeable and at no time did we feel any pressure to purchase the car. We are extremely happy with our purchase, a few days ago we had the need to turn on air conditioning which did not switch on. I immediately emailed John and he called me to bring the car into the showroom. Two days later we have air conditioning in our new car. Thank you John!
Highly recommend John Terry and White Rock Honda
Very Friendly . A professional , thorough and courteous staff. I would recommend White Rock Honda to Family and Friends in a Heartbeat 😊👍❤️
Purchased a vehicle from this location a few days ago and the overall experience was wonderful. During the initial process Greg was warm, friendly and sincere. He assured me that he would try his best to deliver the good price and I feel he held up his end of the bargain. Alison; who was also involved, offered her expertise and was able to provide further incentives and knowledge regarding price. In the end I found myself very relaxed and able to make a sound decision free of stress and pressure. I would recommend this location to anyone interested in purchasing a reliable vehicle.
If you like Honda products, White Rock Honda is the place to go, and ask for Greg Perlman , I been dealing with him over last 10 years , and every time he will treat you better than before, he is very knowledgeable and honest salesman, he works for you.
Bought our very first car at this branch through the salesman, Ming Wu. We were happy with his service and the deal. He's very nice and he'll be your go to, if you want to buy a new car with the best salesman! Thank you, Ming!
Had battery replaced as if failed load test. I checked battery when i picked up car. The mechanic had installed ground lead to battery with cable on at about 45 degrees off. This put a serious strain on the sensor wire. Very sloppy work. I will never take anything serious to this dealer.
I had an excellent experience with Leo, he was easy to work with, no pressure at all, any time I had a question he replied right away, even on his days off. I feel I got an incredible deal and couldn't be happier with Leo and White Rock Honda. Thank you for all your help!
Really happy with the service I received from service manager Mark to solve the problem .
Have bought multiple cars from white Rock Honda. All seamless and easy experiences, start to finish. Staff is helpful and not pushy. The dealership has been in the community for many years and the reputation precedes itself
I recently purchased a 2019 Honda Accord from White Rock Honda, and since then I have had nothing but problems with my car.
Since purchasing on Dec 31, I have had my car not start for me on 2 occasions, and have had to get it towed to the dealership. They then told me that everything was working fine, and that they would replace the battery.
I work at one of the hospitals ~20km away, and they basically told me I'm SOL. I hope nobody else is dealing with this kind of problem, but I am pretty upset considering this has happened to me TWICE in 3 months, and then having to deal with this after having worked a night shift.
White Rock Honda is the place to go if you want to get a fair price on a great car. Yesterday I drove away in a new Civic, my second time leasing with them in the past three years. Special thanks to the man with a heart of gold, the GM Gary, for helping streamline the deal. And a big shout out to a guy whom I consider to be one of the top three salesmen I’ve ever met, my man, Mr. Ming Wu! Looking forward to see them again in three years for my next one!
White Rock Honda is the place to go if you want to get a fair price on a great car. Yesterday I drove away in a new Civic, my second time leasing with them in the past three years. Special thanks to the man with a heart of gold, the GM Gary, for helping streamline the deal. And a big shout out to a guy whom I consider to be one of the top three salesmen I’ve ever met, my man, Mr. Ming Wu! Looking forward to see them again in three years for my next one!
Good service to our Acura. Plus All cleaned inside & out. They even phoned us to get a follow up. That's good service.
Moh, their preowned sales manager, did not handle our sales negotiation process professionally. It's not what he said but rather how he handled the situation. In short we have never been treated so poorly in our previous vehicle purchases and quite frankly most people we have told our story to are shocked by how badly it was handled.
Update: I did call Alison to further explain the situation as the response received (from Alison) was not what happened. Once she had heard the entire story she was quick to agree that it was not handled appropriately. I appreciated her willingness to acknowledge the wrong. She even tried to make things work for us and called me on her off time. Even though things didn't work out for the vehicle I appreciated her trying. It is obvious that her customers are important to her - updated my 1 star to 3.
I bought a 2016 Mercedes from here and was assured that the car would pass a simple out of province inspection. It failed and I had to spend over 2000$ on the car in order to even register it. I reached out to try and come up with a solution with them and was pretty much ignored. The inspection report I was provided at the time of buying the car was not up to date since the car had been driven over 1000 km before sale.
I bought a 2016 Mercedes from here and was assured that the car would pass a simple out of province inspection. It failed and I had to spend over 2000$ on the car in order to even register it. I reached out to try and come up with a solution with them and was pretty much ignored. The inspection report I was provided at the time of buying the car was not up to date since the car had been driven over 1000 km before sale.
The guy john terry is amazing. He is very patient and the best consultant.
Very poor!! Bought car in to have airbag inflater replaced due to a recall. Picked up after and car did not idle or drive properly. Stalled 3 times on way home. Asked them what did they do to my car? They said they could do a diagnostic check on it for $85.00. They did not care that car worked perfectly when I bought it in.
Very poor service!
Need the Radio Code for My Honda Pilot, that's why Called the White Rock Honda Dealership at service department Mr Doug give me Awesome service Problem solved. Thanks alot
Had our "James" (2007 Odyssey) in for a big maintenance - John in the service department was very attentive and wanted to make sure he had a satisfied customer. He succeeded, thank you! (We bought James new from this dealership and he's still going strong. Rented a minivan recently, and our 12 year old Honda still surpasses that 2019 Town & Country in quality.) White Rock Honda ... excellent product, excellent service!
Came in a few times with issues with my 2017 Honda Pilot (which we bought from this dealership) and was very well taken care of. For the past 10 years we've been bringing our 2003 Odyssey here as well and have never had any issues with service, and they've never tried to upsell me on anything.
Service on time and just as expected. Good service experience
I’ve had great experiences at White Rock Honda. I bought my Pilot there a couple years ago and had nothing but pleasurable experiences since! Management is great and genuine. I highly recommend!!
One word of advice. DO NOT get your car serviced here!! Go to the Fraser Hwy location. This was my first time servicing my car here and I will never be back again.
My appointment for an assessment was at 1. I was told I would receive a call to proceed with repair if needed. By 2:30 I had yet to receive a call and when I called was told that my car was just going in to be assessed. This was 1.5 hours after my scheduled appointment.
I was told I would receive another call shortly with an update.
By 4:15 still NO call. When I called I was told they were just determining the price and the rep stated she would call me shortly. Well the dept. closes at 5 and by 4:45 with no call back I drove to the dealership.
I explained my frustration at having to wait almost 4 hours for only an assessment and the inconvenience it had caused.
I was told that they were short staffed and nothing more to it.
A simple courtesy call is all it would have taken to update me or explain the situation regarding staff.
Once I paid my fee I was told my car would be driven up front and to just wait.
Well....15 mins later I go back inside and the same rep has my keys!!!!
She didn’t even make eye contact and stated ‘I was waiting for you to come back.’😡
Even then it was another colleague who went to her to ask where my keys were.
I have loyally taken my Honda for service for the last 10 years and the one time I take it to this location it becomes a time consuming horrible experience. I will never recommend this location to anyone!!!
Always helpful and friendly. They go above and beyond their means to see that you are well taken care of.
I bought a car from White Rock Honda last weekend, and I had an awesome experience with everyone there. My sales lady Brenda was very knowledgeable about the cars, and Courtney took her time explaining the fine print and details of the contract. I would highly recommend this dealership to friends and family in the future!
I came in for an airbag recall. Took 6 hours to complete, however I have a dash-cam and I can see that it was only in the shop for approx 17 minutes. I understand there may be a line up of customers but 6 hours for a 17 minute replacement seems a little long. While dropping off my keys, I talked to Lindsay and she was very rude. She just got my information and said it will get done when they have time and grabbed my keys. The place didn't give me a good vibe and made me feel uncomfortable. When picking up my car, they lost my keys. When i was driving home I found grease marks on my windshield right above the air bag area. I didnt bother going back and asked them to clean it. I just did it myself. I would stay away from this place and do not recommend it.
My brother bought his CRV there the salesman was very nice
We finally gave up and traded our 2016 Pilot and bought a 2018 Yukon XL. I have more or less given up on Honda completely. Even with major safety issues in the Pilot, Honda Canada was absolutely no help, and neither was White Rock Honda. At this point I'm seriously starting to think about trading my 2017 Accord too. Most interactions with this service department leave me absolutely dumbfounded.
Service has become pretty brutal. We have had at least one vehicle here since our 2005 Odyssey. We currently have a 2016 Pilot and a 2017 Accord, both touring models and both with Honda Plus. The Pilot is an absolute lemon. Already had the transmission replaced among a bunch of other issues. I can't blame White Rock Honda for these issues, it's not their fault. However, their service is a different story. We may be a rather demanding customer as we have three kids and live in the valley so getting vehicles dropped off etc is usually a chqllenge. That said, it is usually just the overall experience at White Rock Honda that leaves us frustrated and almost every time over the last couple of years wondering why I didn't look at Toyota or Hyundai, or any other dealer in the area for that matter. Every time we go in, there is some sort of confusion. Your appointment is tomorrow, when we know it was today, the loaner car is assigned to you, but sorry, we don't have it today, your car is ready but we can't bring it out for 30 minutes, you have an appointment but we forgot to order the parts. I could go on. I have always liked the family and had relatively good experiences from a sales perspective (hence two stars), but things seem off the rails here with respect to service. The pilot is such a lemon I am considering trading it elsewhere and moving on. I hope they can turn things around.
Really fantastic service everyone was very helpful and friendly. Courtney in finance took extra time to confirm our contract details, above and beyond what we have experienced in the past. White Rock Honda was overseeing a transfer of contract, we received this great treatment and they were not even making a sale. Very impressed.
Being in sales my entire working life and having purchased many vehicles through dealerships over the decades, I must say that I have never had a more pleasant purchase experience than I did this week. No high pressure sales and haggle free. The business office was so easy and professional. The tranaction from start to finish was pleasant , easy and professional. Greg, Brad and Courtney.... thank you for your good work!
Bill Butler
Good service. Pleasant service staff. Deb was especially helpful and pleasant. It’s nice to have women at the counter.
Again amazing service. Jessie explained everything and made suggestions to help me save money. Also took his time to listen to any concerns. Very respectful. White Rock Honda your customer service is top notch. Tks again.
The service department is efficient and quick to respond
Wanted to charge me for testing a faulty battery under warranty. Ended up getting it tested for free and replaced as it should be at another dealership. Where is the service?
I had a terrible experience at Honda Whiterock !
Manager over there , he didn' even introduce himself and say hello at the moment we met for the first time.when he finished quotation he threw the printing to me on the desk and again he threw a pen when I ask for a pen. Were I his customer or slave ?? From that ugly beginning, he was so rude to the end. He seemed to be so much arrogant and I had a feeling that I was treated so bad because I am small Oriental guy.
At that time I brought the quotation I receiveed from the other Honda shop and asked the salesman to match the condition. I distingtively said if they could not make it , sorry but I couldn't have a contract there. If yes, I said surely I would write down a contrat right now.That was my point.
While I was talking about the condition ( I was not in a good mood but I tried to negotiate with the manager to get a good conclusion ) , the salesman named Todd (?) expressed his bad mood to my wife - probably he was getting mad about my proposal - who was in the next room throwing pen and paper and even pounding a cup ( I heard this later )
Finally when I gave up the negotiation and was about to leave the shop, Todd started to get angry with me shouting " you do not have respect !" repeatedly. Oh my God !!!
I do not know how much profit the shop or the salesman could have.
I just want to buy a car with a good condition as all the customers do.
Sometimes customer could ask for a hard and excessive condition I know. But I wonder If the staff over there think it is right to get angry with that kind of customers and show their rude attitude , even shouting to the customers when they can not come to a good conclusion? Moreover I brought the quotation proposed by other Honda shop and just asked to match it thinking it could be a condition they could accept. Was it too much ?
Today, I got a bad feeling as I and my wife was humiliated by Honda whiterock staff . They surely looked down on me and my wife as we were small Oriental people.
I want to ask them " Do you treat the customers that same way as you did to me and my wife today when you think their proposal is too much and you can not accept it ? "
I do want to get the response from the person who is in charge of the shop. If possible, I even want to contact to somebody who is managing or representing the dealers at Honda Canada.
SUSAN SOUKOREFF -- For some reason, this is shown as DANIEL SOUKOREFF who is my son?? Don't know how to change to correct name? Anyway, I would like to comment on the very excellent service I have received from White Rock Honda over the past 11 years and 9 months since I bought my new Honda Civic. My 2004 Honda Civic was (sadly from my point of view as it still had lots of good km in it), written off by ICBC following a rear-ender by a Ford truck. But l found a great replacement at White Rock Honda and they gave it great service, so that it is "like new" condition. I could not be happier.
Exceptional service to Jason Billing
& his staff in my purchase of my
Honda. Thank You !!
My experience at Whiterock Honda was excellent! All the employees are friendly, knowledgeable, and happy to welcome you into the Honda family. My salesman, Jeff, was very friendly and helpful. He was very knowledgeable about the 2016 Honda Fit and its features. It was definitely an unforgettable test drive with my parents, Jeff and I. During the test drive, we pulled up in an absolutely empty parking lot and got asked to leave by a man who wasn't really angry at us, but who was angry that the only car to ever pull up to his store was for a test drive. Anyways, that's another story. Moving on...
Finding the right car at Whiterock Honda is made easy with the help of Sales Manager, Gus. He compared models with me, and helped me find the right car that would work for me and my budget. Although any kind of paperwork can be stressful at times, the paperwork is a breeze and that is because of the financial officer, Susan. Susan was very knowledgeable about leasing and costs, and also very willing to answer any questions that I might have had. Going over the features of the car was excellent. Delivery Specialist, Brad made it fun and easy and he was very friendly and knowledgeable when showing me the features inside and outside of the car. He also assisted me with programming my speed dials and favourite radio stations into the car, then showed me how to use the features hands-free by using the added-features on the steering wheel (e.g. talking features, volume buttons, change mode buttons, etc).
Overall, all the employees that helped me at Whiterock Honda were very professional. I would be happy to recommend this dealership to any member of my family and my friends, and this is because of the exceptional staff!
Special thanks to Jeff, Gus, Susan and Brad at Whiterock Honda for making this possible.
I am now a happy owner of a brand new 2016 Honda Fit EX-L NAVI!