Interesting to read the various comments. In general, I have to disagree. The Service Staff are helpful, knowledgeable and efficient, especially Shelley and Harmony. I have had three mechanical problems with my 06 Jeep Liberty diesel and on each occasion these problems were accurately identified and resolved quickly and effectively. My impression is that the technicians are well trained. My concern is that Tower Chrysler provideds an expensive maintenance and repair service, albeit a good one. It is likely that with a little investigation it is possible to identify a similar service from a repair shop other than a Jeep dealership such as Tower at a more acceptable cost. I will use Tower Chrysler again.