I bought a new F350 in 2019. The purchasing process with the salesperson and sales manager was good. Shortly after I bought the truck, I had to bring it in for recalls several times. Every time I picked up the truck, the carpet, floor mat and steering wheel were dirty. I made a complaint, but nothing has changed, it was every time. A few months later, I heard a rattling noise in the driver's door. The truck has been in the shop several times trying to find and to fix the problem, but they couldn't. The noise is still there. On December 3rd the truck was in the shop for an oil service, tire rotation and multi-point inspection. After the truck was ready, I drove to Victoria when I noticed a burnt oil smell. I looked underneath and saw oil was dripping down on the oil filter and also oil was on the frame and exhaust system. I'm a retired mechanic so I got my tools out and went under there to check. Found the oil plug and filter were tight. They spilled oil at the service and didn't clean it up. After all of these disappointments, I'm sure the service department has to step up, because the first vehicle sales the sales department, the next one sales the service department.
FIVE Stars isn't enough for Blair Meyer~ Finance Leader. He was EXCEPTIONAL. I am truly blown away by his hard work. He never gave up on me. I'm so grateful and appreciative of everything he has done .Communication is important to me & Blair always let me know what was going on.Thank you Blair, your very patient and Exceptional at your job! 😊🤗
Purchased a used F150 from Jason and had a great experience. He answered all my questions and made the process a breeze. He worked to get me a deal that I was happy with and I drove away feeling ecstatic to be in a truck of my dreams.
I would definitely recommend Steve Marshall Ford, talk to Jason and you won't regret it!
Amazing staff. Felt very safe and comfortable during Covid-19. They always go above and beyond on making sure you are happy with the service received.
Great dealership to work with. Had such an amazing deal with Steve Marshal, NANAIMO for 2020 Ford F150 LARIAT.
"I got the BEST price for my vehicle among all the DEALERSHIP'S on Vancouver Island."
I had an EXCELLENT Experience with Steve Marshal.
I am very happy with my purchase & I will definitely come back for my Future purchase as well
My parents recently bought a 2020 Ford Escape from this dealership, and they were absolutely blown away by the service, the kindness and honesty from this dealership. They are seniors and quite frankly have been taken advantage of in the past from other dealerships, but this dealership gold. I more than appreciate the sales associate Carson who helped them with their purchase and made sure they got what was right for them. I know where I’ll be going for my next vehicle !
I found an amazing deal on a used Chrysler 200. I drove all the way from Victoria to look at this car in Nanaimo because it looked perfect for what I was wanting and in a price range I could afford. John Erickson assisted me and was very pleasant to deal with. He was very friendly and accommodating. I would recommend going to see him if you're looking for a vehicle! Every time I see my car I smile; it is the perfect fit for me and I'm thankful for the help I had making it my own. Thanks John and Steve Marshall Ford Lincoln.
Steve Marshall Ford Lincoln great job! Exactly what I expected from a professional dealership. Thank you again and thank you to John for getting me on the road in my F150.
I emailed the dealership through a car advertising website, with a list of specific and technical questions. John Erickson wrote me back quickly with answers to everything.
After a lot of lame responses from other dealers, John was refreshing to deal with. Car was parked out front ready to look at and test drive at the appointment time. It was about 90 minutes all told, from driving in to driving away with the new car. 100% recommend John if you are shopping for a new Ford, Lincoln or any used car from Steve Marshall Ford Lincoln. I'm sure he gets a lot of sales because works hard when most other sales people and dealerships are afraid to.
Have been a Ram owner for quite awhile but really like the NEW F150 so took the plunge dealt with Brad in sales great guy not a pushy salesman happy with the deal I got here, only thing that bothered me was that the truck was supposedly already undercoated and I was charged for it a few days later I decided to take my running boards off and noticed that the truck wasn't undercoated, my wife and I have really busy schedules so leaving the truck for a day or two to have this done is very hard glad I noticed but who really checks to make sure there vehicle is undercoated after buying it
Update 3 years later
They refunded me my money for the undercoat no problem. I’ve since moved on to another Ford truck that I have had in the service department.
Everyone in the service department is always helpful and takes care of me in a timely matter.
$400 dollars just for a diagnosis (really?!). Then I was quoted over $900 to fix what they diagnosed. Seemed fishy so I took it somewhere else. Cost me $215 all in and my car is working fine.
They wanted to replace the electronic temperature sensor, this was not the main issue. Replaced a leaky heating tube and I was good to go.
Absolutely wonderful place to buy a vehicle. From the moment I walked in, I was looked after by every dept in the dealership. They really made the buying experience rewarding. Big thank you to Jason for the whole experience
I’ll just start off by saying that this dealership, by far, was the most hassle-free and smoothest experience when it came to purchasing my vehicle, and Jason Vance was the key reason for this. It was such a breath of fresh air, and I would definitely be happy to do business with him again.
About 2-3 weeks ago, I was interested in getting myself another vehicle since my current commuter was nearing its end. Over some weeks I went to various dealerships with prior knowledge of knowing what vehicle in their lot I wanted, and continuously I was met with sales people who wanted to sit me down and take a survey to browse other vehicles. Several times I insisted that I was only there to look at one vehicle and had limited time to do so, as I had other dealerships I wanted to visit, but I was still met with insistence to fill out a survey, or to take a look at other cars without even showing me the vehicle(s) I had originally came to see.
When my girlfriend and I had stepped foot at Steve Marshall Ford, Jason Vance came out and noticed us looking at one of the vehicles. When I told him I had came to the dealership to see this vehicle, he didn’t trouble me with any additional steps besides actually taking my interest seriously and showing me what I wanted to see. Before even asking to test drive it, he had a license plate in hand and was ready to go. Where other dealerships would still have me sitting in a chair making small talk before seeing a vehicle, I was already on the road test-driving one. We were met with straight up honesty, and at the end of it all we ended up buying the vehicle right there that day.
Being at this dealership, my girlfriend and I didn’t feel like we were just some customers trying to be won over. The entire process didn’t feel artificial at all. It was a complete down-to-earth and genuine experience.
Jason Vance was an integral part for this experience, and we both would recommend him to anyone who is in the market of getting themselves a vehicle.
Let's face it life is pretty demanding. Daily tasks in moments of enjoyment and unexpected challenges. One less worry for me with vehicle service. Awesome stellar efforts great Teammanship. All just for you. 😎👍
Steve Ward you’re the best! Thanks so much! I got the exact truck I wanted and only just a liiiiittle over my budget😜 I’m glad I didn’t buy a Dodge! I recommend Steve and the guys at Ford. I didn’t feel pressured at all to leave with something.
Highly recommended Kai! We are from Victoria and we’re shopping for an new Lariat F-150 down Island and on the mainland. We were very tired of the high pressure sales elsewhere and almost gave up due to the Stress. My Boss recommended I call Steve Marshall as he had a great experience. I dealt with Kai and his friendly professional low pressure approach was a huge breath of fresh air. Steve Marshall blew all the dealers out of the water and the other dealers couldn’t touch it. At the dealership we kept waiting for a curve ball or a catch because the other dealers had put a a sour taste in our mouth. There was no catch and it was the best experience we have ever had at a dealership. Will be back for sure! Thank you, thank you!
Kai is an all around amazing guy and great salesmen. He really helps your find everything you want in a vehicle in your price range. He helped me find an amazing vehicle and I’m grateful for all his help and kindness, I recommend seeing this guy if your looking for a vehicle.
Words cannot describe the experience from this dealership and shout out to Kai for his outstanding recommendation. . I went to purchase a car and from that moment I walked in the dealership everyone was professional, friendly and very knowledgeable. Dealing with the salesman Kai could not have gone any better. I will definitely recommend Steve Marshall For Lincoln Nanaimo to my friends. I purchased my Car way back June 2018 and up to now Kai has been always in support.
Service department is excellent, recent hires of younger women, have made my experiance, dealing with service 'relaxed'..and 'uncomplicated'. If you are trying to buy a used vehicle, you might want to go somewhere else! I felt insulted, and they are not willing to deal, when they say they are! If you say you are open to offers, and then say you will only accept FULL PRICE....YOUR NOT OPEN TO OFFERS!
Excellent experience, great staff.. I left there extremely happy with my brand new Ford escape! Highly recommend this place. Lots of laughs and no pressure, listened to what I needed and went above expectations!!
Great service at this dealership! They saved the RV vacation today, on a Saturday. The service shop found a way to replace the mass air flow sensor on a very new vehicle for which parts would not yet have been in stock, then made time to fix the vehicle right away, despite being booked up for several days. Awesome! Very happy, and would return here for anything Ford related.
Love the service that I always receive from the service department at Steve Marshall Ford in Nanaimo. They always take such great care of our vehicle and everyone is always such a pleasure to deal with. Big shout out to Robyn (my usual advisor), Shirley who filled in during Robyn's absence and did an exceptional job by keeping me updated and making sure we had a vehicle to use and by making this a worry free experience (and ensuring everyone on her team was in the know during her absence) and finally to Rob the service manager for running such a great team. It's not that often you get such great service and I am super thankful for all you guys do.
What an awesome experience! Lexy was my sales consultant and was so knowledgable, helpful, and just overall wonderful in helping me find my car. Everyone I met with was genuinely friendly and there was no feeling of being pressured into a sale which has always turned me off of car shopping in the past. I will definitely come back when it's time for my next vehicle and highly recommend this dealership.
Lexy was fabulous! We had been looking for the right car for a while at other dealerships, but not until we met with Lexy did we feel at home and find our dream vehicle. Her expertise and help was hugely appreciated. Thanks, Lexy and the Steve Marshall Ford team!
Just bought a pre-owned vehicle and had the best experience with the team at Steve Marshall! I bought my new vehicle from Kai on the Sales team and he was so wonderful to deal with. He was super knowledgeable, patient, and very trustworthy. He made me feel comfortable the moment we started talking. Can't recommend him enough! I traded in a Ford I was already getting serviced at the dealership - the Service department is fantastic, Shelly especially. Thanks to the entire team - couldn't be happier with my vehicle and can't wait to bring it in for service :) Thank you!
Great prices, selection, service, and always friendly staff. I have shopped and had service work done there for many years and I have always had really good experiences. Dennis Paquette is the man to see if you want a good deal. I was honoured to have worked with Dennis at Mckays Electronics Experts for over 10 years and he is a person of great character, integrity, and I could always trust and count on him. He has always genuinely cared about his clients needs and wants. He will find you an affordable vehicle, in your price range, that suits your current and future needs. Dennis is also hilarious, he is one of the funniest people I have ever known, which makes for an even more pleasurable shopping experience.
Went into the dealership with specific vehicle and price in mind. Lexy blew my mind, not only did I get what I wanted for my trade in, the sale price of the new unit was unbeatable. Great service from reception, sales, finance and service staff. As our fleet grows, so will our relationship with Steve Marshall.
I want to start off by saying the sales rep Steve
was amazing, he understood I was very busy and didn’t have a lot of time to go into the dealership and look at a lot of vehicles. I told him what I wanted over the phone and he called me back promptly with what I wanted .
I only spent a total of 2 hours at the dealership over the period of two days and drove away with my new 2019 F-350 Lariat. They have the best and truly unbeatable prices on Vancouver Island.I would highly recommend the drive to Nanaimo to see them.
Thanks again......
I just purchased a 2019 Mustang GT from Steve Marshall Ford, and it was a great experience. Lexy Kriegel was my sales person and she was amazing. Lexy worked very hard to make sure I had all my questions answered, and requests fulfilled. They made me a surprisingly good offer on my trade-in, and the whole process was painless.
I live in Vancouver but i got my truck from this dealership. This is my favorite dealership by far! Everyone is so nice and helpful from the sales department all the way to parts and services. Special thanks to John at parts for being so kind and thoughtful helping me out with a part that they didnt have in the inventory in less than an hour at no cost! Besides that, special thanks to Lexy for amazing sales guidance and follow up always with a big smile :) I highly recommend them even if you are not living on the Island, big difference in the quality of service you will get!
Great place to do business!
Sales staff, management and service are all top notch!
Bought a used truck from them. Generally in great shape. A couple of things needed to be taken care of after the sale and they held true and fixed things.
Look forward to doing business with them in the future!
Although the sales person was a very nice guy, he had a bunch of air fresheners in the vehicle when we took it for a test drive, and kept stating how nice it was that the previous owner was not a smoker. I never thought anything of it until I got back home, which he knew was three and a half hours away, and now the car smells strongly like smoke :-(
I was also disappointed by the financing guy that helped me as he discreetly tried to add 11 Grand onto the price, thinking I was a woman and I wouldn't notice. When I confronted him he ignored me. Altogether it took 6 hours to deal with buying a vehicle! I would have left but I had to take a ferry and didn't want to come for nothing. Long story short, not super happy with this dealership!
I took my car in, unannounced, early Friday morning because it was making an odd noise and I wanted to make sure it was safe to drive. As soon as I walked through the front doors, Pat greeted me and helped me out. Trevor came out immediately and took a look at the car, noticing right away what was wrong with it. In a quick, super-easy whirlwind, Trevor took my information, set me up with a loaner car and let me know the part needed would be in tomorrow and I would be called when my car was ready. I wasn't even late for work! Everything was super efficient and I left feeling super grateful and happy about how well I was treated as opposed to upset that my car broke! What a world!
What a great place everyone is very helpful and knowledgeable, especially the tall guy I think he’s the fleet leader. The service department will really cater to all your fleet needs! No other place to shop for all your vehicles and service work.
Due to a previous job, I have worked with literally hundreds of car dealerships over the years. Service departments were always the parts of the dealerships which I found made or broke the experience - and I'm happy to say that Steve Marshall Ford's Service department is among the top tier of those I've seen. They are courteous, organized, effective, and a pleasure to be around. I can easily, thoroughly recommend this service department!!
The staff are friendly, personable and really go the extra mile to make you feel appreciated. The service and sales teams are great to work with and the detail shop in the back always does a stellar job! And they’re pet friendly, which is a bonus. Two thumbs up 👍👍
Excellent help from the service department. I made an appointment to have my niece’s vehicle inspected for safety and they caught some important things that a shop in Alberta missed. Nothing is more important than family safety and I always bring my vehicles here as well as recommending this dealership to friends. A close friend bought his vehicle here and was thrilled with the way they treated him and were open with all information and answered all his questions for him. A great dealership overall.
I have purchased my last 3 vehicles from Steve Marshall Ford Lincoln. I can't think of any other dealership who has given me the time and patience needed when purchasing my vehicles. Steve Marshall Ford Lincoln's staff always have a smile on their face and are eager to help and they always seem to have fun events going on in their show room. I look forward to my next purchase!!
Such an incredible dealership with amazing people. Service Department is always friendly and inviting, I really feel like they listen to what I have to say and try to give me the best advice when it comes to my vehicle, they are also fast and efficient. Sales team are knowledgeable and always know how to make the buying experience a fun one! Steve Marshall Ford Lincoln is the best dealership in town, hands down!
When shopping for a car for my wife we fortunately ran into Kai when we arrived at Steve Marshall. He was a true professional through the entire process, and was never pushy in any way even though it was 2 month between visits thanks to our busy schedule.
He took the time to show us numerous vehicles, each time bringing them close to the showroom to spare us wandering around the lot with our 2 young kids. Went through detail after detail and took the time to listen to my wife with her expectations for a vehicle and worked to find the vehicle for HER, not me, and not the dealership. Very appreciated to see this level of service in an industry that often doesn't understand the term.
Well done, Kai!
Absolutely reccomend Kai! He is amazing as a salesperson and truly cares about your satisfaction. Extremely helpful, knowledgeable, and makes you and your veichle top priority.
Passing on a huge thank you to Carson Clark and the Steve Marshall Team for his very credible service! His passion for the Ford Brand is unsurpassed. Why? Have you seen his own Vintage Mustang? This a sales consultant that truly believes in his product and I highly recommend him whether it’s a Mustang or many other Ford products like the Ford F-150, that practically sells itself.
The Best
I've actually enjoyed my time at the service and parts department!
Great experience from the moment I walked through their door.
Best dealership on the island!!
I recently purchased a Lincoln MKZ here and it was a smooth and easy process! We loved our sales person and all other staff we encountered during our purchase process.
Kai was our sales man and he was amazing to work with! Probably one of the most professional people I have worked with in the industry, and I have purchased a few cars in my years.
He worked hard for us, and was always there when we had questions.
I appreciate him being so good to us, I look forward to working with him again in the future.
Steve Mashall is lucky to have him as part of their team!
Thanks again Kai!
Really nice staff. They are very accommodating, fitting me in asap after i had a shift change from work. My truck is nice n shiny and working great. I really like the staff here!!
I have been dealing with the service manager Leslie for a couple years now. And she has gone above and beyond on many occasions to make sure my work truck (2015 Ford Transit) was back on the road for Monday AM. I heard she is going to be stepping down from her position in the near future. I hope they can find a replacement with as much knowledge, integrity and customer service skills as Leslie. She will be missed.
after a very frustrating and high pressure to buy expereince in Victoria we decided to look in Nanaimo. we did not expect to purchase just look. after dealing with
David Gray and a test drive and no pressure put on us we did infact purchase. all the staff were frendly and helpful. would look at dealing at Steve Marshall again
My wife brought me in to Ford to try out the new Ford Escape not thinking we would purchase the same day. We were introduced to David Gray. We both liked David right away with his professional manner and knowledge of the Ford Escape. All of the staff were very friendly.
We also purchased a 2001 Ford F-150 with David at Steve Marshall Ford Lincoln the following week. We are very happy with the newer truck. Your service center people are very efficient and friendly. Happy to pass along your business cards to our family & Friends. A dealership with a lunch counter, of which is very much appreciated, and coffee bar too must keep Nora busy. Thank you!
Enjoying our new rides.
Brenda & Gary
I was very impressed with the quick and professional help I received on purchasing my first car. Troy Harder was very personable, professional and stayed after hours just so I could drive my car off the lot that night. Something greatly appreciated due to the fact I am not from Nanaimo. I am greatly satisfied with Steve Marshall Ford and Lincoln and would be more then happy to do business with them again. Thank you Troy!
We went in to take a look at new cars, not expecting to actually leave with one! From the first moment, David was fabulous with providing us information, getting us into different vehicles to test drive to see what we liked best. When they didn't have any new cars that we could see ourselves in, David pulled out the keys to a fully loaded, only 1 year old Fusion. It checked every box, and before you knew it, we drove home in it. David, Rob & Peter were all amazing, staying way past closing to make sure we got to leave with the right car for us. You will not be disappointed in heading to Steve Marshall Ford in Nanaimo, they are a great team!
I wasn't in a hurry to buy a car, so most car salespeople lose interest in someone like me. Not Steve Freeman-Ward. He noted my wishes and just kept an eye out for the perfect car and suggested them when they came in. Steve himself does an honorable business, making sure you feel very happy with your new car. That said, you can sense they work as a team, working together towards a good sale and a happy customer.
Smiles were all around, the whole crew makes you feel at home.
The car I got is wonderful, works excellent (it is used) and I am very happy with my purchase. I would highly recommend this dealership, it is fun to go there and they make you feel very comfortable.