Had a great experience buying a used car at this dealership, Good customer service very informative Antoine and Yves was great throughout the whole process. We would definitely recommend this dealership to our friends and family.
I had excellent service and support for purchasing a used Mazda with Antoine at Spinelli Mazda. Also, everyone I spoke with was very friendly and helpful.
My mother had a recall for her CX-5 so I accompanied her. The lady at the garage counter was very very nice. She explained to us what the recall was about in a non-technical language we'd understand. The car was fixed quickly and we got no problem afterwards.
Overall service and buying experience was terrible. The salesmen (Antoine) was arrogant and condescending throughout experience. Attention to little details was poor (i.e. appointment times, follow-ups, maintenance, car features and inclusions/exclusions) and sales pressure high to change to new lease very quickly. New car had scratches all over and was not ready for delivery. Salesmen pressured to sign lease before actual delivery. Did not offer any upgrades or loyalty extras. Did not feel welcome and definitely not treated like a loyal (existing) and valued customer.
Decided to cancel "new" lease due to the quality of service and was charged fees ($400 plus taxes). Pretty unacceptable considering was pressured to sign lease agreement before delivery and inspection of new vehicle!
Will not be returning to this dealer. NOT RECOMMENDED.
Great service!! Highly recommended!!
Antoine gave us the best attention, he is really great!! He took the time to offer us all the options available and explain all the differences.
Also, explain on how everything works in the car.
Next car we buy will be in Spinelli Mazda with him!!
Great service!! Highly recommended!!
Antoine gave us the best attention, he is really great!! He took the time to offer us all the options available and explain all the differences.
Also, explain on how everything works in the car.
Next car we buy will be in Spinelli Mazda with him!!
I normally don't write reviews but I felt I had to get the word out, Antoine's service is Top Notch! Rare to see nowdays! I truly see that Antoine is honest and really wants his customers to be satisfied:) P.S. "Not the typical car salesman!" I would definitely highly recommend Antoine to family and friends looking to buy a car. Spinelli manager
Mariano went above and beyond to make sure I was a happy customer as the car I bought didn't work for me so they said without hesitation to return the car and they lent me different models of vehicles until I found the perfect car for my needs. Antoine and Mariano were always patient and accommodating, Amazing Service!
Kenny
I highly recommend these guys.
They were absolutely amazing!
Patient and accommodating!
Antoine was the absolute best! Never put pressure, honest and accommodating.
And Mariano was amazingly helpful and helped us out every step of the way.
The ONLY place to get a new car - we will definitely be back!! Thank you SO much!!!
Such respectful and competent staff. Everything is always clear with them. The job is always done very well and cleanly, and when dealing with them, you’ll notice they always take the extra effort to help you out; that human touch is really amazing. I have to drive much further to this mazda dealer (vs a closer one by my house), but they are by far the best:)
Went for service recently everything was good, they showed my air filters which were quite dirty so I got them changed. I also switched to my winter tires, Spinelli has a storage option for the tires.
good dealer, excellent service.
One of the best dealers. They are extremely kind and helpful and what I loved most about them is that they did not rush me to get a car. They were there to assist me and I couldn't have asked for a better experience
Very professional! Everything went really smoothly. Javier took the time to find a car that suited both my needs and budget! Yves explained and helped me out with all financial aspects and got all documentation ready for me very efficiently! Finally Mohammed was very professional and helpful on the day I had to get my car! I highly recommend it going to Spinelli Mazda at this location to buy your first or next car!
Sales people were very patient and understanding, not pushy in the least! Greater understanding and explanations in the financial department. All-in-all, a fantastic experience!
I had a experience in Spinelli Mazda for test drive of Mazda CX-5. The Sales representative, New vehicle service "Mr. Antoine Rodrigues" helped me very much with all his honest information that he gave me. You can feel his honesty responsibility during his suggestions. His behaviour is also so friendly that you never feel any inconvenience situation. In addition because of Covid19 situation, he respect all the health protocols that you feel completely calm in every single seconds of your meeting. Mr. Antoine Rodrigues in Mazda Spinelli is incredible with his huge helpful information.
I got my first car at spinelli!! Seeing that it was mi first Mohammed reassured me that I was definitely buying a great car. Service was excellent. Thank you Mohammed excited
I have not bought my car there, but I wish I would just because of Antoine - his honesty, knowledge and transparency go a long way. Glad I met you, Antoine !
When i first got the car i was served by Joseph, who convinced me to get the extra warranty for wear and tear, which i agreed was a great idea.
All in all, over the course of 4 years, the Mazda 3 was a great car and i had no issues with it (was my second lease, first experience in Ile-Perrot was great).
I returned the car with a scratches and a broken hubcap (which i was assured would be covered by this warranty) I spoke with Yves and he told me they'd fix the damages and credit whatever was covered.
My bill came and was over 2,000$ and nothing seemed to be covered. Although, they told me they'd credit my bill if i took a new lease. When trying to contact Yves, he never called me back and I have been chasing him for answers ever since.
UPDATE:
Mariano Garcia, the general manager contacted me after reading my review and explained to me what happened with my lease due to COVID-19 pandemic. He sorted everything out and explained the process to me. I was extremely impressed with his fast response and service.
I bought a used Mazda here 4 years ago, and they upsold me the anti rust treatment. Today my mechanic laughed and said "That car has NEVER been rust-proofed, you got scammed" The undercarriage of my 8 year old car is FULL rust. Not impressed.
I bought a new car at Spinelli Mazda last week.
Mr. Antoine was very attentive, courteous and informative which made it a pleasant buying experience. I appreciated that he also took proper COVID measures by sanitizing items that I would make contact with.
I test drove the model that I was interested in within minutes from the moment I asked. I signed off on the car on Monday night and the car was delivered Friday morning by Mr. Joseph as expected. At the delivery, Mr. Antoine took time to sit with me in my new car and explained the different features and functionalities and even helped me make configurations and setup my phone. My time spent with Mr. Yves from Finance was brief and to the point which contributed to the experience and the paperwork was sorted out timely.
I enjoyed my experience and I would recommend Spinelli Mazda to my friends.
I am looking forward to my first Service appointment and hope that it’s as pleasant as my purchase experience.
June
Excellent experience. In the last 3 weeks both my daughter and her friend have leased a car from there. Excellent customer service. Joseph is a good man.
Bought a car with a dashboard light on! They're vehicle inspection is a complete scam! They won't do anything about it. Worst experience ever!
PS: their own employees are adding 5 star reviews (which is against Google Reviews policy). If this branch wasn't cheating the system, it would not even have 2 stars...
Worst car buying experience ever.
I bought used car last year and trade in my car. They gave me higher interest rates compared to market which i realized afterwards. Gave me hard time to pay me for my trade-in car. Later when I tried to reach out someone to find due services on my new car (such as transmission service) I got no response.
The person I was dealing with during buying car has ZERO information about cars and he was tracking everything back to his manager and manager was too rude, start explaining me rules.
Went in for a competitive price match and was immediately brushed off by the disinterested and cold salesman. The only reason 2 star is their social distancing measures are on point.
I was quite pleased with Antoine. He really went above and beyond to make sure I had the best possible experience. This is my second car purchased from the Spinelli group and I have nothing but great things to say about them. I Highly recommend.
My daughter recently bought a used 2016 Mazda 3. As car dealerships go this one is one of better ones I’ve dealt with over the past 30 plus years.
Antoine Rodrigues Was her salesman he was kind professional well informed and respectful I will most likely return to buy my next vehicle from Spinelli Mazda . The dealership took all the covid precautions required. The service center also has exceptional service . Updated her Mazda 3 to Apple car play the following week ..
I bought my new Mazda 3 Sport at Spinelli Mazda. It was a pleasure dealing with Mr. Jovan Lopicic. He is very kind and helpful. He is different from other salespersons I have met. He has got that human touch, which I really appreciate. He really helped me finding the right car. I also got a very good deal from them. It was a great experience.
My first new car purchase and I regret buying it here even though I love the car. The salesman gave misleading information about being able to refinance the car later after I got my Permanent SIN and spoke as if I can cut down back on my interest rate after that but that was just a false statement. They had played with the numbers as offering more value for my used car but had also removed my Mazda student discount(after submitting my certificate) and there was a negative price in the credits section hence increasing the total. I am fine with this as I got the equivalent of the student discount but the offer initially seemed like it was much better than what it actually was by moving numbers around. Still that statement about the refinancing was what made me buy the car at the time I did and now I have to live with paying the interest for this mistake. Will never consider the dealership for me or my friends ever again
It is usually a bit harsh to rate a whole organization due to a single person's actions but I thought hard what to rate and I ended up deciding a 1 because I believe it is the company's responsibility to filter out rotten eggs.
Now for the reason: I used to be the lessee of a 2008 Mazda and was very happy with the car so when I moved to Canada, I wanted to get another used one from a Mazda dealer. After getting confirmation that the car was available and could be test driven, I drove 230 km to spinelli to find out the car had brake hose disconnected, had body scratches to be fixed ( I don't mind this second issue that much ).
The salesperson convinced me that the body material of Mazda cx9 post 2014 was changed ( and he is right I confirmed this online ). When I asked for the particular car I was interested in , he promised that would not be the case but maybe he didn't think I would lean over so I did and the car had full rust underneath. Then he changed his statement that Montreal cars have the same problem and even the brand new cars sitting at the lot has the same issue. Then I leaned under another car 2 years younger and saw that it had very negligible rust on it. So that was strike 2.
When I first called, he told me that I could deposit to reserve and get refunded if I didn't like the car so I complied. Yes, I got the refund from the financial team and no complaints there. But on the day of the visit, the same salesperson said he didn't know the password to the POS and said no financial person would be working the next day.
I bypassed him the next day and directly asked for a financial person to test his statement and I spoke to a financial advisor who processed my request.
Therefore due to the chronic lying problem of the salesperson I decided to cease my relations with Spinelli. I was looking for a $9000 car but Subaru de sources providing spectacular service convinced me to get a $20,000 car so I believe Spinelli mazda should be a bit more attentive to HR process.
Also, when I was there, the same sales guy was approached by another client and they said " but you told us otherwise, this is not good". I don't know that context but with my experience it is not hard to guess.
Waited more than 3 hours without the job done. Asked before I booked to make sure wait time would not be to long. They are using booking centers that tell you lies. Not coming back as a client there.
THEY FORGOT THE CAR AND DID NOT DO ANYTHING.
Mariano the general manager was not really helpful in sorting out this situation. He asked me to leave the car and come back later. Mariano maybe you should have proposed to do the job on the spot ?
Maybe an oil change is not enough profitable for them or maybe everything is great until they screw up.
--------------------
Update :
Spinelli Mazda as mentioned he proposed I let the car there and grab it tonight. Yes he proposed a courtesy car but at the end I would have to come back to your garage ( on my time again). Why you didn't do the job on the spot instead? Would have taken max 30 min.
Also, NO he didn't mention to 'generously' drop of my car.
Bought a 2014 Mazda 3 from this dealer a couple of years ago. Then bought a 2015 Hyundai Elantra a couple of months ago. Was given a set of winter tires that I was told would be good for at least one season. Foolishly didn't check them carefully.
When I went to the mechanic to do the tire change turns out three of the tires were so worn out they legally couldn't be put on. Returned the tires to the dealer and Mariano said he would be in touch the next day. No callback. Shows you how much they care about repeat customers. Just like every other dealer that will try to screw you over if they can.
I just bought a brand new 2019 CX-5 GS from Spinelli Mazda and I love it. Mariano and his team were so nice and professional throughout the whole process. No pressure sales and were happy to answer all of my questions. Looking forward to doing all my car purchases from Spinelli Mazda in the future.
Good dealer, employees are nice! Small café on place for food or to work in while your car is in the garage. Had a nice deal for my 2017 Mazda 3 GT.
It's been three years now since I bought my car and each year they are a bit lost with my tires storage. I had to leave with a rental car because they didn't have my tires ready for my appointment. Dealer has no issue but the garage itself is problematic. They can't keep their records straight if two people are using the same car...
Saw a used rx-8 online and decided to go into the store during my lunch break to check it out. salesman was completely lost and did not even know the engine was a rotary engine. kept talking to his manager who seemed uninterested in me being there, so safe to say they dont care and i will not be doing business there. unprofessional and not caring. buy from Gabriel
Great service. Pay attention to details highlighted by customer. Pro service all the way.
VEry bad, boght car last year and now it is fallin apart but the manager of the used said it was in perfect shape and all perfect. stay away they lie and don;t answer the phone.
buy from someone else
Due to a mix up on the their part I was given two sets of winter tires when I purchased my used car from them last fall. I only realized I had two sets of winter tires this spring as I was getting ready to change them. Needless to say I called them right away and it took a few times before I was able to get into contact with someone that would be able to help me. Once I got a hold of their manager he told me they would gladly switch out and install a set of summer tires when I come in. Already I had spent a lot of time and energy sorting this silly mistake of theirs out, but I was relieved that the manager Alex made it easy and I did not have to fight them on this. Alex was very helpful on the matter.
Now the appointment I made for the following week at 7 am is a different story. I set it up early in the morning so that I would be able to be on time for work. I was told my tires would ready and waiting for me and the garage staff would be informed of the situation as the manager wouldn't be there to explain the situation that early in the morning. What ended up happening was me having to explain to the staff the whole situation, then wait for just over 3 hours for that simple tire change. What caused me issue with the service was that there was no apology for the long wait and when I asked why it took so long I was told that they had to "get in contact with the manager and find the tires"... Now understandably this situation is a bit unique, but what irritates me is I was promised the week before that my tires would be ready waiting for me at 7 am so that I could be in and out. 3 hours, no apology, and being very late for work has made this a poor experience with Mazda Spinelli.
Update: I was called by the manager Alex and we talked things over. I was appreciative of him calling to follow up on this review. As this is my first car it wasn't an ideal first purchase experience, but Alex seems sincere and I will continue to do business with them. Also he let me know that they installed new tires, something I was unaware of at the time. I added a few more details to reviews and updated my review rating.
If only this dealership would take care of its used cars as much as the manager takes care of his own, could not even get a proper car. I bought a 2015 Corolla and left the dealership with a huge dent in the side of the door. They did not even have the decency to tell me. No honesty at all..
My miata 2003 is there for 10 days
I have check engine light and they told me maybe timing belt ...the order the part ....never start to fix it and promising me I should have news on my car in couple days....after 10 days they told me they have computer problem and they will finish it in 5 days.
And ask me if I want to take my car.
I send the towing to pick up the car and they call me that we can start on your car and it will be finish next morning.
😡😡😡😡😡😡
I was able to get great service and a very nice 2015 Mazda 3 for a bargain after 2 previous visits to other dealerships that ended in failed negotiation. The sales team and financing specialist were very friendly and helpful. Highly recommended
I was able to get great service and a very nice 2015 Mazda 3 for a bargain after 2 previous visits to other dealerships that ended in failed negotiation. The sales team and financing specialist were very friendly and helpful. Highly recommended
I recently purchased a vehicle from Spinelli Mazda. Alexandre Bruni was very easy to deal with. He answered all my questions promptly and to my satisfaction. Much of our dealings were after hours. He also picked me up at the airport when I flew in to buy the car(I live in Nova Scotia). I would not hesitate to deal with Alexandre again.
Terrible customer service!
My wife bought her car at this dealership 5 years ago. Since then, we have been going for servicing and to change tires twice a year. We've had a few mishaps with them, such as when in the fall, my wife showed up to her appointment to get her tires changed, only to find out and they hadn't ordered them from the warehouse yet. But this latest episode really put us over the edge. She went to get her summer tires put on, only to be told that the tires she had left in storage were "shot", something they had failed to tell her when, in the fall, they had happily accepted her money to store them over the winter... Of course, they never offered any apology and resorted to blaming her.
It is fair to ask why, given that we have been so unhappy with their service on multiple occasions, we haven't changed where we bring our business yet. Truth be told, we were just going back out of habit and because we are both extremely busy people. But I'm glad to report that it's now official, we're never setting foot (or rather wheel) back over there. They are just not worth our business!
I made those 😉 follow my ins “tornado_handmade”
I made those 😉 follow my ins “tornado_handmade”
From start to finish my car-buying experience with Spinelli Mazda was nothing short of fantastic.
I had spent a fair bit of time researching for a good used car and was pleased to find exactly what I wanted at Spinelli Mazda. After speaking with a customer service rep (Alessandro) my sales consultant Alex set up the deal and came through with a fair price and a straightforward transaction. Yves in the finance department was fully prepared with all of the paperwork and there was no pressure.
All in all a great dealership!
I have been dealing with the Spinelli group since 1999, and I have always felt like a valued customer, but last night I did not. I wanted to purchase my car because my end of lease was coming up in some days. I spoke to a financial rep the week before to get my balance owed and to inquire about purchasing an extended warranty. I got the info and I asked if I had to make an appointment and I was told no. He gave me his hours and I told him that I would come in the following week with a cheque. I get to the dealership at 6 and I'm immediately told that the person I have to see was alone and it was very busy. I asked if it would be a long wait and I'm told about a 20 min. wait. After an hour, I'm told another 20 minutes. I don't know why they didn't tell me right away to come back another day. It is not easy for me to get to this dealership and I do not live close by. After investing more than 2 hours waiting (stupid me!) and noticing 2 couples going in before my I had to raise a stink. I'm told that those people had appointments! Hey! I've been waiting hours here! Why was I not given an appointment when I asked about making one the week before?! I was not going to leave without my contract after investing all that wait time. The people working there were not disrespectful per se, but I'm wondering if I was not a single, visible minority female, would I have been treated differently. Anyways, I don't have to deal with these people anymore.
I called Mazda Spinelli and was lucky enough to speak to Shawn T. He understood my needs and worked with me to find me the best car. The service and knowledge he provided were excellent. I couldn't be happier with my car or the service I received. Spinelli definitely believes in treating their clients with care. I highly recommend visiting Spinelli for your next car.
I had to being my car in for a quick look in April. I couldn't be happier with the service I received. Gabriel and Shawm were both amazing. My issue was taken care of in a timely manner and I got my car back the next day. Spinelli definitely makes each customer feel special and they really role out the red carpet for everyone.
I really had difficulty at two other previous Mazda dealership, but when I got into Spinelli Mazda, David trembly ( salesman) offered me a good deal base on my needs. It took me half an hour to sign the contract. It was a really good experience. :-)
Could not be happier with my most recent purchase! A brand new 2014 Mazda3 Sport. The sales staff was friendly and helpful throughout the entire sales process.
The staff at Spinelli Mazda made sure that I was 100% satisfied. From the price I got for the car to the moment of delivery, nothing was left to chance!
Thanks again Spinelli Mazda, you really do know how to treat a client!
Excellent service :)
Sale and repair staffs are amazing . specially Alex Bihour.. He is amazzingggggg.
Firoozeh Badiei