Took my 2017 Elantra to PA to have some warranty work completed. Duane had everything ordered and ready. Car was completed and washed in under an hour. Now that's customer service, and why I drove from Warman to have my work done. Thanks again Duane and staff for the awesome work completed today.
I purchased a vehicle from them in 2017 and had an overall poor experience. Specifically, when going through finances with Eric, when asking yes/no questions to add ons, I had already known what I did and did not need. Whenever I answered “no” he would question why, followed by pressuring me that I was making the wrong decision. Him and their front desk staff said “make sure to give us a perfect rating on the email survey” (5/5 or 10/10, I forget what they kept drilling in my head). They said this about 8-9 times in one hour. They said it so many times I was repulsed. When I did get the email survey, I gave an honest review of my experience. Within 2 minutes I received a phone call (which I even clicked EMAIL communication preference, not phone) by their manager asking if I would reconsider my answers if he gave me a free oil change. Over the few other times I had these experiences:
About 6-7 workers out smoking together and they rolled their eyes when I pulled up for help.
Waiting 4 hours for an oil change when they said it would be about half hour to 45 minutes.
Being treated like I was a moron after myself, my husband and CAA man couldn’t find my lug nut tool (specific to Tucson) to remove my blown tire on the highway in -40 weather. I had to get towed to Hyundai and when I picked up my vehicle they said sarcastically “it was right there how couldn’t you see it”. The nut/tool was sitting openly in my trunk and they said “see, it’s right there”. So 3 of us couldn’t find it and then they tried to cover their tracks by making me look stupid?
The vehicle itself has been fine. My recommendation would be to make the small drive to Saskatoon as most people I know who drive Hyundai do. They have had positive experiences there.
I would like to rate them with negative stars if possible, because of their general sales manager Mitch Kowalski. Person that knows no sales ethics and no respect. Manipulated the price by removing the accessories of the vehicles without informing me ( I travelled 3.5 hours twice to go there) and failed to honour the agreed price with agreed accessories when i reached there.
At dealership he accused me of changing tires on the vehicle that i was trading in when i dont even know how to change a spare tire.
On top, took deposit from me by saying its refundable, when i decided not to buy the vehicle because of his shady pricing and disrespectful behaviour i got three different answers from him and his sales person about my refund. I still havn't got my deposit back.
An advise to anyone going to this dealership DONT PAY A DEPOSIT that they tell us is refundable but its not.
New car wasn't prepared properly so shipping material which was on the chrome parts came flying off at highway speeds into other cars... It was brought to the attention of the dealership but no real feedback
The team at Lakeland Hyundai got me up in running at the price they quoted and very quickly. They were easy to talk to and very friendly even when I was asking for special consideration. Thank you Lakeland Hyundai, you exceeded my expectations and I will be back.
The best service ever! Fast and affordable… gives you a ride to where you wanna go and picks you up when they are all done. Friendly outgoing staff! 💯 percent recommend this place. I love the people there! ❤️
There was a recent issue at Lakeland Hyundai that I experienced. I would like to say that the GM resolved this issue and once again I am a very satisfied Lakeland Hyundai customer
Initial appointment was booked and upon arrival was told that there was no such appointment but they squeezed me in the following day for an oil change and check of filters. During the service I was notified that there was other issues that needed to be fixed( ball joint & sway arm) of course warranty was expired 5mths prior.
Overall impressed with quality of service.
Great staff, friendliest service… had a terrible experience in Regina and Lakeland not only found the fault in their diagnostic, but also made sure I left with a functioning AC unit. Looking forward to bringing my car there for all future servicing!
The staff were friendly and courteous. They took the time to make sure I was helped properly and satisfied. Washing my vehicle was a bonus.
Sales team is friendly, and they like to boast about their new cappuccino machine. :D Purchased a vehicle in 2019 and would consider repeat business.
Very helpful and courteous staff. Make you feel like you are part of the family in a sense and treat you with the utmost respect. Listen to my needs and wants and put me in the car of my dreams. I love my new 2021 Kona in Pulse Red!!! Shout out to Todd, David, and the crew at Lakeland Hyundai for all the hard work they do keeping people happy and on the road.
Extremely friendly and helpful. Didn't try push anything we didn't want on us, found us the best possible deal for what we wanted. I highly recommend anyone and everyone looking for a vehicle to go to Lakeland Hyundai!! The coverage is way better than the other guys (competition)!
I had my summer tires put on at Lakeland Hyundai. The staff there were super friendly and welcoming. Even washed my vehicle which was a pleasant surprise! Highly recommend Lakeland Hyundai!!
Very happy with the service. I came in near the end if the day to make an appointment for the next day to have my engine code read. They fit me in that day and stayed late to update my navigation software, also took time to explain all the codes. Best service I have had at a car dealership in very long time.
Friendly service people whom practiced covid precautions. Service was an oil change & reasonably priced. The environment is clean, friendly and welcoming while I waited for my car to be serviced. The car wash was a nice bonus.
Called in the morning to book my Tuscan in for an oil change. First one since I bought it. Was pleasantly surprised by getting in that day. Also was pleased about be car wash. Great work and customer service. I'll be back
Took my Hyundai Santa Fe in for the ABS recall. They checked over my vehicle and all was good. They were kind enough to change the battery in my fob, so now my car recognizes the key. They also washed my very salted car. Great service and very quick too!!
Always a good experience at Hyundi when I get an oil change. Staff are welcoming and friendly. Thank goodness for the free car wash I received as the weather will be cold and would not know when I could wash my car again. Thank you!
I just moved to PA from Moose jaw then I went to Lakeland Hyundai for an oil change and a recall on my Santafe Sport. Actually a friend told me that Lakeland is the best in PA so I went there.
I went with the expectation of what I heard about them.
Guess what??? I was wowed! The front staff were so amazing and helpful, they made me feel like the Queen I am.
This is definitely the only place I will be taking my car too for all works.
My car was washed and I left there in a brand new car☺.
Many thanks Lakeland Hyundai, you guys are the best in PA.
My service yesterday at Lakeland Hyundai was excellent. It was done efficiently and quickly. I LOVE , Love Love that my car also gets washed. The employees are kind, and friendly. All around great.
Bought a new car from lake land Hyundai a few days ago and everything was a breeze! The staff are nice and very helpful. Would definitely recommend buying a vehicle from there!
Very friendly staff, bought car more or less over phone day before. When I got there the car was ready to go, took for drive. Young chap explained all the details of the vehicle and even set my phone to vehicle. Very pleased with service.
Always top notch service. From purchasing my vehicle to follow up servicing. Quick, friendly, thorough and affordable. By far the best service department I’ve ever dealt with.
My experience with Lakeland Hyundia was excellent. The staff made me feel that I was a more than just a car buyer. The staff informed me of all the work being done and kept too the time table as said..Great job to all involved Brian Hogan
I bought my Kona in March of this year. I've taken my Kona in for an oil change and even to get my tire pressure checked. All the staff I have dealt with are very helpful, courteous and pleasant to be around. I recently bought winter tires from Lakeland Hyundai and them installed. Each time I have taken my vehicle in for service it was completed in a timely manner. I would definitely recommend Lakeland Hyundai to friends. I'm so impressed with the service I've received.
No good service here. In fact, this place is clearly so bad at servicing vehicles and so desperate for money, I'd be careful that they don't try to charge you for the space you take up when you walk on their property. I'd watch out for your pocket getting picked too.
I know I won't be back.
My vehicle was in for recall work, but after I mentioned the check engine light was on, they went ahead and charged me the 1/2 hour shop time to also plug into the diagnostics (while it was already in a service bay) and look at a screen. Someone also took my truck for a drive without my permission. I was later told by a neighbor that my truck was seen speeding down a busy street, but I wasn't driving.
At no time was there even a mention of the inconveniences of having to bring the truck in a second time for the second recall on the same part. This time in a pandemic. I couldn't put it off as it was a block heater cord and we live where we live.
Then they gave me no idea how long I'd have to wait, but a "promised by" time mysteriously appeared on the bill when they were done.
When I was finally able to pick up the vehicle, there was absolutely no one around. Just crickets. When someone finally did show up, it was some old guy without a mask and without a clue that made me just stand there as he tried to figure out the paperwork. Which he never did. As far as I could tell he thought I was trying to steal from them and sneak out on part of my bill. He actually wanted to charge me the quote total as well.
In the end I went in for recall service and paying $100.00 for a quote to change spark plugs. Which I already knew had to be done, as anyone would know, given the kilometers on the vehicle. So glad some pretend mechanic got to play act that they knew something at my expense. Literally.
I hope they had a good laugh about it though, and it was worth losing any future business from me.
The answer from management when these complaints were brought to their attention? They just had to charge me. Too bad. I even have a screenshot of one of their people telling me I should be happy I wasn't charged for the recall work. I was then blocked on all their social media accounts.
In my opinion it's most definitely the culture here thats causing the bad service, and from the top down is most likely, so this has to be a "definitely avoid".
This is my first new vehicle that I've purchased and the staff are very friendly and knowledgeable. I feel very happy and confident with the vehicle that I chose. I shopped around and Hyundai has the best deals along with customer service. Todd explained everything in detail, and he was very personable. I'll definitely be back! 10/10
I called late in the afternoon to get headlight bulbs changed, I was in and out of there in 15 mins. I appreciated the efficiency. Awesome service. Very happy customer 😊
The buying experience was comfortable and efficient at Lakeland Hyundai in Prince Albert. I never felt pressured. In fact, Todd and Mitch were very patient with me and my never ending questions or requests. We are very pleased with our Hyundai Palisade - the perfect blend of luxury and practicality.
Best service in Prince Albert. The Staff always makes you feel welcome. Answers all your questions & when you leave, you leave with a smile & knowing your Vehicle was in Great Hands. Thank you
Excellent car shopping experience. Staff are friendly and knowledgeable. Definitely recommend!!
We made an appointment to have the sensor in the windshield calibrated after the windshield was replaced and that was completed satisfactorily. We asked about the idle assist as it doesn't appear to be working properly, they said they checked it and it is working properly but it still doesn't work. We are frustrated because nobody took it for a test drive which then they would have seen first hand that it wasn't working, they just checked it with their computer. The windshield washer doesn't get the whole windshield and they said that's just the way they work. The attitude at the dealership is not as warm and welcoming as it was in the past it seems they are too relaxed and chalk things up to oh well that's just the way it is.
The service staff are always ready to help and go beyond expectations. I recommend going here.
Always fantastic service. Always. Work is done on time and correctly and they are always very courteous. The best service in Saskatchewan!
Lakeland Hyundai has a stellar service department and I love the fact that I can totally trust that this business to look out for my best interests.
We always have over the top, friendly service here. We would recommend it to anyone looking for great service and great vehicles at reasonable prices.
I would like to rate them with negative stars if possible, because of their general sales manager Mitch Kowalski. Person that knows no sales ethics, no respect and very unprofessional. Manipulated the price by removing the accessories of the vehicles without informing me ( I travelled 3.5 hours twice to go there) and failed to honour the agreed price with agreed accessories when i reached there.
At dealership he accused me of changing tires on the vehicle that i was trading in when i dont even know how to change a spare tire.
On top, took deposit from me by saying its refundable, when i decided not to buy the vehicle because of his shady pricing and disrespectful behaviour i got three different answers from him and his sales person about my refund. I still havn't got my deposit back.
An advise to anyone going to this dealership DONT PAY A DEPOSIT that they tell us is refundable but its not.
Sales person Admish Sanhotra and sales manager Mitch Kowalski straight up lied to my face when I asked if they were gonna do a hard inquiry on my credit. I asked 4 times before I told them my SIN number and each time they said no, they told me they were only gonna do a soft inquiry. 4 times I asked! And each time they said it’s only gonna be soft. Horrible Business practice. When I asked what they could do to rectify the situation basically said I’m _____ out of luck.
Helpful as they could be, not very flexible
Helpful as they could be, not very flexible
Incredible work and were beyond friendly! I would tell anyone looking for a reliable car dealership to go to them. They helped me out when my car was having troubles and did everything could and were beyond understanding. I will be telling everyone to go there!!!
Just took mother-in-law there but car quality is low. She will be buying a HONDA!!! Top of the line cars there!!!
It was a great experience at lakeland hyundai prince albert. Such an amazing staff they have.
I bought new Elentra with best explanation done by Mr.Narmeen at there. I am driving a brand new car today because of Mr.Narmeen and lakeland hyundai prince albert.
Heartly thank you to strength of lakeland hyundai Mr.Narmeen.
Thank you so much for giving me a great deal.
Tell your sales people to lose the potty mouth when dealing with others over email. Very rude.
I can't say enough great things about the staff in Service and in the back at Lakeland Hyundai. They go above and beyond for their customers. Everyone is so happy and friendly there. They go the extra mile for their customers. I highly recommend going there. Well done Service department, the young guy who drives the shuttle car and guys in the back.
I love this dealership in town, they know how to make customers feel like they are important, and you can ask any questions without feeling odd.
If I have any concerns, they are always able to reasure me that it will be looked into and fixed if needed.
I can't see myself ever going anywhere else, I'm hooked on the Hyundai and the customer service I receive.
Thank you for my Hyundai Tucson
I love this dealership in town, they know how to make customers feel like they are important, and you can ask any questions without feeling odd.
If I have any concerns, they are always able to reasure me that it will be looked into and fixed if needed.
I can't see myself ever going anywhere else, I'm hooked on the Hyundai and the customer service I receive.
Thank you for my Hyundai Tucson
Shady sales practices.Finance guy is a fast talker so that's a big red flag.
Just picked up a beautiful 2019 Hyundai Tucson Ultimate from Darryl and the gang, it was a steal of a deal! haha thanks again Darryl!
Best service ever. Duane and the staff are very friendly and knowledgeable
Just bought a 2019 Kona! Love it, this is my 3rd new Hyundai I have bought from Lakeland over the past ten years. The staff are just great, a very positive car buying experience, definitely recommend to anyone looking for a new Hyundai!
It's a wonderful place. Down to earth staff. They are friendly and helpful.