I would give 10 stars if I could! Phenomenal service! The staff was beyond friendly, helpful and efficient. It was more than obvious that my happiness and satisfaction was of the utmost importance. I left feeling incredibly satisfied and very well taken care of. Well done Renfrew Chrysler!
Just bought 2 vehicles from this dealership. Had a blast looking around and test driving so many different vehicles and thanks to Amanda Kiejko, she helped us find the perfect cars to fit me and my wife’s needs AND WANTS! This dealership doesn’t push and shove like the other dealerships out there, they were patient and so cool to work with. Amanda Fischer in finance was so easy going as well, everyone there was pretty much laid back. Thankyou for the experience and the new vehicles! :)
Looked all over and found exactly what I wanted with the very helpful Amanda. Amanda went through all the features and helped set up things how I wanted, she even followed up a few days later to make sure I was still happy.
We just purchased our new vehicle today :) & had a great experience with them. James in sales was great to deal with, friendly ,hardworking on finding that right vehicle & katherine in finance was very pleasant to deal with! i would recommend checking them out for yourself's when looking for that next vehicle....
Amanda was a huge help in getting our daughter her first car! She was very thorough and made sure we got exactly what we were looking for. Would recommend her time and time again!
We purchased a Grand Caravan last Saturday. Richard Loucks helped us through everything. He is very professional, proficient and an expert in his field. Could not have asked for anyone better. When we are ready to purchase our next vehicle, we will find him again. Thank you Richard for making this such a pleasant experience. The best to you always.
Wayne & Jill Kunkel
We recently bought a beautiful 2018 Nissan Titan from Brent and had a great experience dealing with him! Stephan helped us with the financing side and was very courteous and efficient as well! We had a positive experience all the way around and highly recommend Renfrew Chrysler!
After dealing with other unprofessional, unhonest auto shops this place was a breath of fresh air. Wonderful service dept everyone was so helpful and considerate. The person I dealt with was honest in his answers and respectful. Love it here.
Just bought a new vehicle from this dealership. Had an absolutely fantastic experience. Frank in sales was awesome and helped with everything. Amanda in finance was great to deal with. All in all, I experienced an exceptional customer service and would highly recommend these guys if you're buying a vehicle. Frank and Amanda, thank you so much for everything. Definitely taking my vehicle to them for service.
I had a very pleasant experience at this Dealership! From Amanda in sales, to Amanda in finance, both lovely and professional! I felt strongly that I trusted Amanda(sales), which is hugely important when you are committing so spending a lot of money. Unless my location changes, I will be coming here for my next purchase!
From the time I was connected to Amanda in the used sales department, to the day we brought our beautiful grand Cherokee home was 3 days. She was so amazing and helpful and treated me more as family then a sale. Since I was 3 hours away, she went over everything... Sending me multiple videos of the vehicle, putting up with my random text messages and reassuring me that this vehicle was so amazing. And she was so insanely right. We were treated so so great, and she was so understanding! I'm sorry that it didn't take longer for this purchase to go through ! My vehicle is a dream, and Amanda was a dream to deal with. I highly recommend dealing with this wonderful human being. I have never ever ever had this great of an experience buying a vehicle. ❤️❤️❤️❤️❤️. Thank you Amanda!! ❤️❤️❤️❤️❤️
Went in and got a new truck at a lower interest rate in under 24 hours. Staff was friendly. The saleswoman Amanda was very helpful and friendly and went out of her way to make the shopping experience good. Jamie worked hard to make the right deal for me.
Great experience overall.
Sean from the parts department was amazing to deal with! He was incredibly professional and went out of his way to help out. I would absolutely go back to Renfrew because of Sean.
I recently purchased a Jeep from Renfrew Chrysler. It was an amazing experience from start to finish. Within 24 hours I was driving away in my new Jeep. Special thank you to Slav and Katherine. I highly recommend this dealership and will be sending friends and family your way. Thank you again :)
Dealing with Tyler our salesman and Kane (manager) was a professionally handled affair from start to finish.
They were courteous and willing to work with us as we strove to make the best deal we could.
We never felt pressured at all. None of the obvious tactics that we had experienced earlier in the week at a different dealer. Just a grown up conversation till we made a deal!!
The truck was detailed and filled with gas when we picked it up.
I really don’t have a bad thing to say.
Thanks guysu
Excellent customer service and excellent staff. Above and beyond. Honest and reliable. More than willing to find parts and complete necessary repairs.
Fixed my issue. Brian from service was nice enough and responsive via phone.
4000$ service was quoted (2200 more than the 1800 I paid).
Took my vehicle to my buddy to ask and he said nothing they quoted is urgent despite the way they made it sounds. Brakes and rotors still had 10000km in them. Suspension that I was quoted also won't be an issue for a long while as well.
Those were the big items.
Also was told I could have saved 700+$ on the issue I fixed by not visiting the dealer.
Dealers are for in warranty vehicles only. Learned my lesson the expensive way. If you're still in warranty by all means these guys are great. If you're not, go to someone who will be straight up with you and actually take the time to help you understand what the issues are and when they need to be fixed.
Also told me if I traded my car in they would refund me for the service. A "refund" in exchange for a cash back that's tacked on to your vehicle loan is not a refund boys.
I had to ask 4 times to get the total cost breakdown, they only cared about giving me monthly payments.
Like all dealers they care more about their bottom line than their customers, I guess this is normal but it doesn't give any sense of urgency to buy a car. Told the salesman, who was a great guy, no issues there, that ultimately i want something with similar enough monthly payments to what I'm getting until I can get a Tesla,
He responds with quotes that are literally the same or even more expensive than getting a Tesla.
Boys come on.
I wasn't really looking to buy a car, but the staff was so friendly while I was waiting for my old car to be fixed, I figured how could I go wrong?! Johnathan was such a super salesman to talk to; he explained everything so well and made my decision-making very easy! I would definitely recommend anyone looking for a great deal on a car, to talk to Johnathan and enjoy excellent customer service!
I would very strongly not recommend using the service department . They damaged my car twice while it was being serviced and refused to repair the damage.
The first time they put a 30 cm long scratch on the passenger door and then the second time they took a chunk out of the rear plastic bumper.
The first time it happened I was very upset but thought I guess it is a rare occurrence and won't happen again. I was wrong because the next time I took my Jeep in for service they damaged it again
Each time I took my Jeep into Renfrew for service I cleaned and polished it the night before hoping they would see it was well looked after and it would be treated accordingly.
Because I had polished it I knew that the damage was not there before my Jeep went in to Renfrew.
The Service Manager; Graham would not answer my phone calls or emails. After about 3 months he finally did answer and told me that my claims were suspicious - unbelievable, such poor service and then to make out that I was a liar.
I asked the A M A (Alberta Motor Association) for help with getting the damage on my car repaired by Renfrew but they had the same problems with ignored phone calls and e-mails. They couldn't get the Service Manager to answer any of their phone calls or e-mails.
The eventually had to give up because they had no definite evidence and couldn't pursue it any further. They did say that they have never come across a dealer that was so hard to deal with.
When I bought my Jeep from Renfrew I paid $1200 to have rust proofing and sealant applied to the underneath. When I checked underneath the Jeep 4 months later I found that the main rear cross member had a coating of rust on it.
When I asked Renfrew about this they said they didn't do that section because there were cables etc in the area.
This wasn't true. It is the main rear cross member. A major part of the sudbframe. There are no cables or electrics on this cross member.
They did then spray that part with rust proofing. I am left wondering however if they cleaned off the rust first or just sprayed over the top of the rust.
Refreshing experiencing buying a truck with Norm. Less high pressure sales pressure cooker and more of a chill, no nonsense approach. New truck is great and was spotless when I picked it up. Not the fanciest building but who is paying for that in the end...
Called Renfrew Chrysler for the first time this week after my usual dealership couldn’t give me a timeline on the repairs I needed and was very pleasantly surprised. They fixed the issue in one day for just over half of what I was quoted elsewhere. My service advisor, Dean, was super helpful - kept me informed throughout the whole process and made sure I understood all my options without being condescending, and managed to give me a bit of a discount on the original estimate he gave. When we went to pick up the car it had even been fully washed and detailed (something the other dealership has Never done) which was such a treat. We will definitely be returning here for future work and will definitely consider it for our next car purchase.
Absolutely wonderful!! After literally the worst trip of my life in Calgary where I was robbed for my purse with all my identification, credit cards, car keys everything and being totally stranded without being able to get into or run my car overnight.. they offered to pick me up they worked with me and my police report and got my car there and a new FOB key for a very fair price which they adjusted for my situation, highly recommend them , excellent respectful service everywhere from parts to service to front desk ! Also they have good coffe ! ;)
One of my favorite places. Service, awesome. People, excellent. I love that I can trust the service team to do what needs to be done and know it will be done well. Service manager answered all of my questions respectfully, even when it was clear I don’t know much about the technical details
The sales men in this dealership are great to work with and knowledgeable. The Finance sector, specifically Stephan. This Stephan guy is a slimy scam artist that has no interest in your well being and has a sole purpose to squeeze every penny out of you through fake fees and long interest rates. Do not recommend
Booked an appointment to get an oil change.....when I arrived early I was told it will take all day. I was given a shuttle ride home, I was the third drop off from the shuttle, by the time I got home my scheduled oil change could have been completed. No sense of having an appointment. Renfrew does not respect customers time. Last time I will take my vehicle there. All though this is a free oil change I would gladly pay elsewhere to not be so deceived about timing.
Sarah Gehlig in the service department is fantastic. She is really knowledgeable, helpful and doesn’t try to rip you off or sell you things you don’t need - which is so rare (and so appreciated)! Sarah will do whatever she can to help you and takes the time to explain things in a way you can understand so you can make a good decision you are comfortable with. She remembers every detail and is super attentive to making sure they all get taken care of. Highly recommend seeing Sarah if you have to take your vehicle in to be serviced. Awesome team there for sure!
The team at Renfrew were lifesavers! My transmission went out on my way from Alaska to Wisconsin, and they had my vehicle fixed and rolling as soon as possible. The customer service and the work that was done was of the highest quality. I'm so grateful for all of their help and hospitality...
We picked up our new 2019 Ram 1500 Rebel the other day and we love it!
The whole experience was great from picking out the truck with Ryan to obtaining the financing with Katherine to ordering additional parts for the truck in the parts department.
We definitely will be sending our friends and family your way Renfrew!
I’m usually Leary if dealerships feeling like every time they pull some gimmick or sneaky angle to get you to buy something you don’t want or need!!! I’m 51 and maybe times have changed!!!
I had the best experience at Renfrew Chrysler today, My salesman was fantastic, he helped me out on the phone so much that when I arrived everything was lined up and ready to go. I got a great interest rate which I thought was going to be a problem. Not!! Awesome staff, great service.
If you think you have no options to do a deal!! Just go speak to them!!!
I highly recommend this dealership.
Sarah (in service) was great to deal with! She contacted me like she said she would and made sure all my questions were answered. Will recommended anyone to see her and Renfrew.
I had the BEST service I could have ever dreamed for when buying my new Trail Hawk this week. Ryan Parks and Katherine Chan made this a really enjoyable time. They literally got me everything and more of what I was looking for. I recommend both of them to anyone looking for a new vehicle. Thank you both for everything you have done for me.
Wonderful car buying experience. I bought a Jeep Compass from here. Shane is a very knowledgeable and thorough professional. He answered patiently all my questions and explained every feature in detail. Katherine made the paperwork, getting finance approval process a breeze. Overall a 5 star experience
I was in the market for a truck and knew all the specific’s that I wanted in one. I connected with Shane Matthews from the beginning of my search. He was professional from start to finish. From arranging the test drive to going out of his way to acquire another key for the truck, even after the sale was finalized. All questions were knowledgeably answered right away, or he took his time to make sure he provided the correct answer. Shane is very good at his job, and I would recommend anyone interested in a vehicle connect with Shane to make your experience smooth from beginning to end.
I Just purchased my 3rd vehicle now from these guys. From my first experience to today it's been the same consistent customer satisfaction, these guys literally go above and beyond to ensure you leave feeling like you were taken care of and not just another buyer.
Big huge thank you to you all, Shane Mathews and Paul Carrier in sales, Kane Smith sales manager, Robert Campbell in Finance and Paul Young the parts guru. You all made it another enjoyable experience for me once again.
Shane Mathews helped me buy my truck last year and I've never had a better time buying a vehicle. He really knows his stuff and I felt very comfortable with him right away. I'm now looking at possibly trading it in, and I will always go back to Shane as he took care of me better than any other salesman, ever. Go to Renfrew and ask for Shane, you won't be sorry you did. - Bruce Dewyn
Hands down best vehicle buying experience I’ve ever had. Shane Mathews went above and beyond my expectations. Very knowledgeable in both new and pre owned departments. I walked in the doors at 7pm and by 9pm I drove away in my new vehicle. Both Shane and Robert Campbell stayed well after hours to get the deal done. 1000% recommend this dealerships and their employees. Thanks again Renfrew Team, # 1 in my books!
The best experience I've ever had shopping for a vehicle. Shane answered all my questions, and provided me with information I didn't think to ask. I really appreciated his patience and understanding. After test driving a few vehicles, I found exactly the right car for the right price. Thanks for all your help, I couldn't have done it without you!
Came to this place yesterday and met Kevin Macduff. One of the nicest sales reps i have ever met. With in an hour i made the deal. Kevin has all the knowledge for the cars. Do come here any buy your vehicle.
Had service and recall work done about 6 weeks ago (which was great) and they threw in a detail for me but just recently noticed what looked like clear coat streaky damage on my tailgate and rear bumper from maybe a chemical or wax that wasn’t wiped away properly? Either way, they took it in and fixed it up even without being “sure” it was them. Grateful they helped me out without it being any more stressful.
We recently purchased a used vehicle from Renfrew Chrysler. Our sales associate, Shane, made the whole process quick and painless - starting with the test drive, then the negotiations, and finally the financing. We never felt rushed or pressured to buy. I can honestly say, it was the best car buying experience we have had from any car dealership. I would recommend Shane and I would surely buy from Renfrew Chrysler again.
I have bought my last two vehicles from Renfrew and have referred my friend who also bought a Jeep. Thank you to Ryan my sales guy and Kane Smith for waking me and my friend through our purchases without feeling pressured once. Brian in the service department always treats me with respect and answered my questions every time. Exceptional service and sales department and highly recommend them EVERY TIME!!
We had the pleasure of working with Kevin Macduff for the purchase of our most recent vehicle. He was extremely friendly, knowledgeable and great to work with. Could not have asked for a better experience!
Between Kevin and Stefan in the finance department at Renfrew Chrysler we were extremely happy and will definitely be back when looking for a new vehicle in the future.
I bought a car from Renfrew Chrysler in 1999 and the service was excellent. Much more recently, my 2018 Ram 2500 developed a problem on the way in to Calgary which required warranty attention. We called Renfrew whilst driving and they offered to fit us in as soon as we arrived in town, they were the closest to our appointment. Once I arrived at the service reception, they were quick, efficient and immediately began to identify the problem.
Despite us not buying the vehicle from them (we don't live in Calgary) and them not being too excited to offer full commitment, once the problem was identified, we received top treatment. The service writer (Brian) was accurate and efficient, the service manager engaged and was decisive, and the technician (Chris) took the time to explain everything to me (as a mech geek). Renfrew quickly agreed to a rental car when the problem was noted as needing overnight work.
The truck was repaired on time, and works perfectly again. They cleaned it, and collection was a breeze, again dealing efficiently with the reception and confirming the work completed with Chris again.
Excellent service, professional, courteous and timely.
Not enough people take the time to write good reviews. I admit, this one also took me some time to sit down and write, but it was necessary to. go back and do so. Kane and the whole crew at Renfrew were amazing! Finance manager Stefan was a true professional and helped finalize the deal. I come from a long auto career with many friends still in the business. NO OTHER DEALERSHIP COULD COME CLOSE. I write that in bold as it needed to be seen by others. Kane stepped up huge and really worked for my business. Former colleagues and friends couldn't even come within thousands of where Kane and Renfrew could. I will keep going back for any Dodge/Jeep/Chrysler needs and will definitely refer my business to them. Transfer of trust is a big deal. I trust Kane to look after anyone I know and he has my recommendation always!
I recently had the pleasure of working with Renfrew Chrysler. I commend the efforts of Nigel (sales rep) and his sales manager, Kane, who went the extra mile to try and win my business. In the end, I chose a Jeep product from another (non-Chrysler) dealer because they had a vehicle that met my needs better. In recognition of the personnel who gave me their time, I called and spoke with John, Renfrew’s General Sales Manager, about the fine job his team had done and explained my decision to buy elsewhere. John was remarkably understanding, recognizing that it is the nature of the industry and in the end, expressed appreciation for my call. This type of professionalism bodes well with me and anticipate doing business with Renfrew by way of vehicle maintenance and service.
I bough a Dodge 2013 and really good deal. They have a good customer service and they try to help in any ways they can. Thank you!
I recently purchased a 2016 Jeep Wrangler Unlimited from Renfrew and was very pleased with the experience. I visited a few other dealerships in the city, but ultimately found the best deal here. I would certainly recommend contacting Evan if your in the market. He was able to locate a jeep with the exact features I wanted and order it in when stock was low. The whole process took only a few days and there was zero pressure.
the owner rocks you can tell it shows on his staff, you can rely on him.
I have been shopping for a jeep for almost 3 years went to all the dealer ships and his dealership you can tell was spacial once my sales person did not do what he was supposed to and the owner came hard on him, I love this dealership and the owner , I have never met him but I see his influence on his staff, he really has my business, as he is a man you can count on
also the service manager Kelly folk he seem a wonderful person to deal with and I went for help and treated me a family.
I highly recommend this dealership .
a lot of the Chrysler dealerships are run by the staff but this dealership is run by the owner that make a big difference
I loved my current vehicle and really had no desire to change things up - however from the first moment I stepped into the dealership I was welcomed and was impressed by the courtesy and professionalism of the sales team - Tyler and the others asked the right questions to point me to a new vehicle that I would be proud to take home. MVP has to go to Nigel for all the outstanding service he provided on the finance side - I was trepidacious to initially tackle a new vehicle with financing and new interest rates - however not only did he find me a better model truck then what I was driving with a massively lower interest rate - he also put me in touch with an insurance provider that was cheaper - but provided far more coverage - then my existing insurance provider did. Simply put I received fantastic value for less money - a excellent return on investment. When the time comes to look to upgrade again there will be no doubt I will be going back to Renfrew Chrysler. Great job all! Thank-you!
Mike was extremely helpful and accommodating. I've been to several premiere car dealerships in the city and kept comparing their quality of service to Mike. No one came close. You can thanks Doug for attracting a long term customer. He's a great guy. Thanks.