We picked up our new 2019 Ram 1500 Rebel the other day and we love it!
The whole experience was great from picking out the truck with Ryan to obtaining the financing with Katherine to ordering additional parts for the truck in the parts department.
We definitely will be sending our friends and family your way Renfrew!
I’m usually Leary if dealerships feeling like every time they pull some gimmick or sneaky angle to get you to buy something you don’t want or need!!! I’m 51 and maybe times have changed!!!
I had the best experience at Renfrew Chrysler today, My salesman was fantastic, he helped me out on the phone so much that when I arrived everything was lined up and ready to go. I got a great interest rate which I thought was going to be a problem. Not!! Awesome staff, great service.
If you think you have no options to do a deal!! Just go speak to them!!!
I highly recommend this dealership.
Sarah (in service) was great to deal with! She contacted me like she said she would and made sure all my questions were answered. Will recommended anyone to see her and Renfrew.
I had the BEST service I could have ever dreamed for when buying my new Trail Hawk this week. Ryan Parks and Katherine Chan made this a really enjoyable time. They literally got me everything and more of what I was looking for. I recommend both of them to anyone looking for a new vehicle. Thank you both for everything you have done for me.
Wonderful car buying experience. I bought a Jeep Compass from here. Shane is a very knowledgeable and thorough professional. He answered patiently all my questions and explained every feature in detail. Katherine made the paperwork, getting finance approval process a breeze. Overall a 5 star experience
I was in the market for a truck and knew all the specific’s that I wanted in one. I connected with Shane Matthews from the beginning of my search. He was professional from start to finish. From arranging the test drive to going out of his way to acquire another key for the truck, even after the sale was finalized. All questions were knowledgeably answered right away, or he took his time to make sure he provided the correct answer. Shane is very good at his job, and I would recommend anyone interested in a vehicle connect with Shane to make your experience smooth from beginning to end.
I Just purchased my 3rd vehicle now from these guys. From my first experience to today it's been the same consistent customer satisfaction, these guys literally go above and beyond to ensure you leave feeling like you were taken care of and not just another buyer.
Big huge thank you to you all, Shane Mathews and Paul Carrier in sales, Kane Smith sales manager, Robert Campbell in Finance and Paul Young the parts guru. You all made it another enjoyable experience for me once again.
Shane Mathews helped me buy my truck last year and I've never had a better time buying a vehicle. He really knows his stuff and I felt very comfortable with him right away. I'm now looking at possibly trading it in, and I will always go back to Shane as he took care of me better than any other salesman, ever. Go to Renfrew and ask for Shane, you won't be sorry you did. - Bruce Dewyn
Hands down best vehicle buying experience I’ve ever had. Shane Mathews went above and beyond my expectations. Very knowledgeable in both new and pre owned departments. I walked in the doors at 7pm and by 9pm I drove away in my new vehicle. Both Shane and Robert Campbell stayed well after hours to get the deal done. 1000% recommend this dealerships and their employees. Thanks again Renfrew Team, # 1 in my books!
The best experience I've ever had shopping for a vehicle. Shane answered all my questions, and provided me with information I didn't think to ask. I really appreciated his patience and understanding. After test driving a few vehicles, I found exactly the right car for the right price. Thanks for all your help, I couldn't have done it without you!
Came to this place yesterday and met Kevin Macduff. One of the nicest sales reps i have ever met. With in an hour i made the deal. Kevin has all the knowledge for the cars. Do come here any buy your vehicle.
Had service and recall work done about 6 weeks ago (which was great) and they threw in a detail for me but just recently noticed what looked like clear coat streaky damage on my tailgate and rear bumper from maybe a chemical or wax that wasn’t wiped away properly? Either way, they took it in and fixed it up even without being “sure” it was them. Grateful they helped me out without it being any more stressful.
We recently purchased a used vehicle from Renfrew Chrysler. Our sales associate, Shane, made the whole process quick and painless - starting with the test drive, then the negotiations, and finally the financing. We never felt rushed or pressured to buy. I can honestly say, it was the best car buying experience we have had from any car dealership. I would recommend Shane and I would surely buy from Renfrew Chrysler again.
I have bought my last two vehicles from Renfrew and have referred my friend who also bought a Jeep. Thank you to Ryan my sales guy and Kane Smith for waking me and my friend through our purchases without feeling pressured once. Brian in the service department always treats me with respect and answered my questions every time. Exceptional service and sales department and highly recommend them EVERY TIME!!
We had the pleasure of working with Kevin Macduff for the purchase of our most recent vehicle. He was extremely friendly, knowledgeable and great to work with. Could not have asked for a better experience!
Between Kevin and Stefan in the finance department at Renfrew Chrysler we were extremely happy and will definitely be back when looking for a new vehicle in the future.
I bought a car from Renfrew Chrysler in 1999 and the service was excellent. Much more recently, my 2018 Ram 2500 developed a problem on the way in to Calgary which required warranty attention. We called Renfrew whilst driving and they offered to fit us in as soon as we arrived in town, they were the closest to our appointment. Once I arrived at the service reception, they were quick, efficient and immediately began to identify the problem.
Despite us not buying the vehicle from them (we don't live in Calgary) and them not being too excited to offer full commitment, once the problem was identified, we received top treatment. The service writer (Brian) was accurate and efficient, the service manager engaged and was decisive, and the technician (Chris) took the time to explain everything to me (as a mech geek). Renfrew quickly agreed to a rental car when the problem was noted as needing overnight work.
The truck was repaired on time, and works perfectly again. They cleaned it, and collection was a breeze, again dealing efficiently with the reception and confirming the work completed with Chris again.
Excellent service, professional, courteous and timely.
Not enough people take the time to write good reviews. I admit, this one also took me some time to sit down and write, but it was necessary to. go back and do so. Kane and the whole crew at Renfrew were amazing! Finance manager Stefan was a true professional and helped finalize the deal. I come from a long auto career with many friends still in the business. NO OTHER DEALERSHIP COULD COME CLOSE. I write that in bold as it needed to be seen by others. Kane stepped up huge and really worked for my business. Former colleagues and friends couldn't even come within thousands of where Kane and Renfrew could. I will keep going back for any Dodge/Jeep/Chrysler needs and will definitely refer my business to them. Transfer of trust is a big deal. I trust Kane to look after anyone I know and he has my recommendation always!
I recently had the pleasure of working with Renfrew Chrysler. I commend the efforts of Nigel (sales rep) and his sales manager, Kane, who went the extra mile to try and win my business. In the end, I chose a Jeep product from another (non-Chrysler) dealer because they had a vehicle that met my needs better. In recognition of the personnel who gave me their time, I called and spoke with John, Renfrew’s General Sales Manager, about the fine job his team had done and explained my decision to buy elsewhere. John was remarkably understanding, recognizing that it is the nature of the industry and in the end, expressed appreciation for my call. This type of professionalism bodes well with me and anticipate doing business with Renfrew by way of vehicle maintenance and service.
I bough a Dodge 2013 and really good deal. They have a good customer service and they try to help in any ways they can. Thank you!
I recently purchased a 2016 Jeep Wrangler Unlimited from Renfrew and was very pleased with the experience. I visited a few other dealerships in the city, but ultimately found the best deal here. I would certainly recommend contacting Evan if your in the market. He was able to locate a jeep with the exact features I wanted and order it in when stock was low. The whole process took only a few days and there was zero pressure.
the owner rocks you can tell it shows on his staff, you can rely on him.
I have been shopping for a jeep for almost 3 years went to all the dealer ships and his dealership you can tell was spacial once my sales person did not do what he was supposed to and the owner came hard on him, I love this dealership and the owner , I have never met him but I see his influence on his staff, he really has my business, as he is a man you can count on
also the service manager Kelly folk he seem a wonderful person to deal with and I went for help and treated me a family.
I highly recommend this dealership .
a lot of the Chrysler dealerships are run by the staff but this dealership is run by the owner that make a big difference
I loved my current vehicle and really had no desire to change things up - however from the first moment I stepped into the dealership I was welcomed and was impressed by the courtesy and professionalism of the sales team - Tyler and the others asked the right questions to point me to a new vehicle that I would be proud to take home. MVP has to go to Nigel for all the outstanding service he provided on the finance side - I was trepidacious to initially tackle a new vehicle with financing and new interest rates - however not only did he find me a better model truck then what I was driving with a massively lower interest rate - he also put me in touch with an insurance provider that was cheaper - but provided far more coverage - then my existing insurance provider did. Simply put I received fantastic value for less money - a excellent return on investment. When the time comes to look to upgrade again there will be no doubt I will be going back to Renfrew Chrysler. Great job all! Thank-you!
Mike was extremely helpful and accommodating. I've been to several premiere car dealerships in the city and kept comparing their quality of service to Mike. No one came close. You can thanks Doug for attracting a long term customer. He's a great guy. Thanks.