Everything was very good and professional during the purchase of my new RAM 1500 @ Peel dealership last year.
Very unfortunate that I cannot say the same about service department. Service is very poor and absolutely unprofessional ! When I came for my appointment to do oil change and tire rotation, Service advisor was insisting on costly and unnecessary service that is not required at the time and even not recommended by manufacturer. When I refuse to accept this service (brake service), Service advisor refused to honor dealerships offers for oil change and tire rotation and start making his own requirements for the web posted service offers. He was so demanding without any explanations that I just paid a full prices for above mentioned services (no discounts or offers posted on the Peel web for their clients). This is an unacceptable customer service for the customer that leaves 60km away from dealership and drove almost 100km from the place of work to be at that service appointment. At this point, I am not sure if I ever coming back to Peel for service.
bought a jeep off of them and waited three months because it was factory ordered. went to go pick it up and it was the wrong colour. they said I cold reorder a new one and wait another 3 months meanwhile take 200 dollars off my purchase, wow. from there they sold the jeep I refused to take and pushed me aside because they no longer needed to make money off of me. this place has the worst customer service I have ever dealt with in my entire life.
Nobody beats a deal from Peel !
Looking for a new vehicle and was doing my shopping online. E-mail replies were very quick and very helpful. Prices are likely the best in the country. Would definitely do business with in the future
If you are thinking of a Chrysler product I wouldn't hesitate to recommend Josh West and Peel Chrysler. Great prices and a professional, hassle free buying experience. BTW my Jeep GC Summit is an awesome demonstration of the Chrysler renaissance under Sergio Marchionne and Fiat
Josh West took care of us from beginning to the end and made our purchase a pleasant one. My Father In-Law traveled from out of town to get the best deal. I would not hesitate to recommend people to Peel Chrysler. If you are truly looking for the best deal, ya gotta go to Peel and see Josh! This is my second dealing with Josh and he is absolutely the man to see. I will be back again to see you again for my next purchase Josh!
P.S. Love Your House
Everything good you might have read about this dealership is true. We picked up our new Dodge Ram a month ago and love it! First of all there was a HUGE selection to choose from (that actually made it a little hard...choosing from all the different styles/colors/options/prices available), but most importantly our sales guy was a dream to work with!
He (John) helped us sort out which vehicle we'd be happiest in for the long term, talked at length to us about resale value, warranties, features, and how any of those items fit or didn't fit our lifestyle. We never felt rushed, or that we asked too many questions, or that all of my 'nervous nellie' questions about financing and trade-ins were an inconvenience.
After reading a bunch of reviews about many different dealerships (and already owning two Dodge trucks, a Caliber and a Jeep in the past from other dealers), we happily made a 2 hour drive to Peel to test drive, choose and finance/trade-in with this dealership.
The dealership is a hub of activity but we never felt rushed or pressured. We'll be going back for a 2015 Jeep Wrangler in a few months. I'm keeping my eye on their mobile app and website for my dream Jeep.