Great overall experience! Kris Andres didn't make us feel pressured into buying anything as we have been working with him for a while to buy a new vehicle. Finance team goes up and above to make sure your needs are met and got us a wicked rate. The management team made sure we were happy and looked after all the way from the beginning purchase, through to insurance and driving off the lot. Even scored a Vitamix! Would recommend this team to all our friends and family!
Okanagan Dodge's customer service went far above and beyond what I expected when I needed a simple inspection that took a bit longer than usual. For that I am extremely grateful as I was on a time crunch.
Thank you Sterling!
Terrific customer service!!!
Garry from the service department went the extra mile for us. We were vacationing in beautiful Kelowna, a day before departure we had some engine trouble. We brought our van in for a diagnosis. In spite of the fact that we didn’t have an appointment, and that they were fully booked they took us in got us back on the road. We were able to drive back to our destination with peace of mind and full confidence.
Thank you Garry and the varsity service team you are the best!
Matt S. and Travis are absolute miracle workers. I recently found myself in a situation that I was nowhere near prepared for that required replacing my vehicle, and not only were they able to get me into a vehicle that I could afford in a matter of days, I absolutely love the car they found for me. Everyone went above and beyond to make things work for me. I’d instantly recommend this dealership to anyone looking for an awesome team! Thank you!
Clayton and the crew at Okanagan Dodge are the greatest! Clayton spent 6 months finding me the perfect car that matched pretty well everything that I was looking for even though it was basically the impossible car to find. The whole team was super easy going, easy to work with and really took time to accommodate what I needed and wanted. I highly recommend this crew if you're looking for a vehicle swap, whether it's new or old or even a different make, these guys and gals will look after you! THANKS FOR EVERYTHING!
I have purchased 2 vehicles from Okanagan Chrysler Jeep Dodge in the past 5 years, the first was a used Dodge Caravan the 2nd is a 2014 Dodge Dart. The entire experience was easy and painless thanks to the great care and attention provided by John McAuley, his understanding of my circumstances and needs were exceptional, as was his knowledge of the vehicles. I would recommend Okanagan Chrysler Jeep Dodge to all. I would without hesitation recommend John McAuley to my best friends or anybody else who wishes to purchase either a new or used vehicle, knowing they would be treated with respect, understanding and patience.
Gary Francis Daniels
I have purchased two "new" vehicles from OCJD over the past 5 years and they have been very accommodating. If I have ever had a question, or concern they have fixed it quickly. My best thanks to my dealer Colin Frantze for the excellent customer service and keeping in touch even after the sale for any questions I had. Rarely do I go out of my way to write a good review but this one is well deserved.
We purchased a new vehicle in June and it was a very positive experience. Colin Frantze was our salesman and I was impressed because he was very comfortable to talk to and he wasn't too "salesmannny"-you all know what I mean. I told him what I wanted to do, which was a trade in and purchase and he was able to make it happen within my budget and time frame. He checked in with me in a few days, which doesn't always happen after they have made the sale. I received my follow up call and timely appointment as promised re: the vehicle protection package and a loaner car to not inconvenience me. So far I haven't had to do any other service, but provided all goes well there, my husband and I will make this our dealership and Colin our salesman, as we prefer to deal with one place and person, but had not found that until now.
We had done a fair amount of research and knew the exact truck we wanted. It was not easy to find, but Colin Frantze and the team found our perfect truck in Alberta and brought it in for us. The whole experience of the purchase, from offer to negotiation (thank you to Dave Loewen) to financing (thank you to Jordon Sheppard) to licensing to follow up service was superlative. Everyone we dealt with was friendly, knowledgeable and helpful. This is about the tenth vehicle we have purchased in our lives (third brand new) and it was the best experience we have ever had. The homework we had done with our pricing and costs was respected and while not fully "haggle free" was close to it. We had come to Okanagan Chrysler, and Colin Frantze, via the "haggle free" website. We were pleased with the agreed upon price and felt that the amount we were allowed on our trade was fair. One potential negative that in our minds became a positive involved the effort to get a proper "bug deflector" on the leading edge of our truck. It took three visits, but Liam Radford in parts got it right and we are pleased. I believe it speaks well of a company when a mistake or mistakes are made that they are followed up and dealt with to the customers satisfaction. On each visit our service advisor, Wade Graham, was clear and efficient in processing our vehicle. Kelsey in servicing was great to work with and made shuttle arrangements for us with Ernie and Carol. Ken Stone, the parts manager, upon hearing that we had metal plates on our mud flaps from an Alberta dealership, insisted on replacing them at no cost to us! We also had some custom leather work done that we are very happy with. Kudos to Terry Olson at "First Class Vinyl" for his work! Because it was part of the original deal, we were given a courtesy vehicle while the work was done... even though we were there early in the day and most departments were not open yet, one of the managers really went out of his way to ensure we were taken care of in a timely manner. Overall, we cannot speak highly enough of Colin and every one of his interactions with us. He is a real gentleman who took care of every detail to a point well beyond our expectations. We strongly recommend your company to anyone making a vehicle purchase in the Kelowna area. We absolutely love our Ram 3500! Kudos to Dean McAuley, the owner, for putting together such a fine team!
Another great experience at dodge!
This might sound odd, but I just recently purchased my 2015 BRZ at Okanagan Dodge. Having a short credit history can make it extremely hard to get approved for a brand new vehicle, even if all your ducks are in a row. Adam Johnstone made an extremely frustrating situation, turn into a great outcome. He worked extremely hard over the last three weeks to find a way to get me the car I wanted; even when it became hopeless, he kept trying until we found a solution that worked. Because of Adam’s great customer service and integrity, we couldn’t imagine purchasing a vehicle from any other dealer. It’s amazing to have a financial manager care about your situation as much as you do, that kind of ambition is hard to find. Thank you again Adam, for another wonderful experience!