Don't service your vehicle here.
The mecanics are ok but the front service desk are not friendly and the service manger is a poor excuse for a manager. If you try leaving him a message most time his box is full. What does this tell you? The service manager belittles you like you don't know what your talking about. My vehicle had a rattling sound. He said they fixed it twice and everytime I picked up my vehicle I still heard the noise. The service manager even questioned if I was really hearing something or not just looking for a noise. His final suggestion for me was to get another opinion. In other words go somewhere else.
I called the dealership manager three times before he called me back but by that time I already called Chrsyler head office as I was done waiting. I even called the owner of the dealership to explain my situation and he never returned my call.
Well I finally got a second opinion at another dealership and they discovered a strut needed to be replaced and both shocks in the back plus sway bar. Now the sound is gone. So I guess I was not hearing things afterall. Oakville Chrysler is a joke and there are other dealerships who care. These guys don't. Trust me it's been a frustrating ordeal and I'm giving my honest opinion. Buyer beware!!!
Don't service your vehicle here.
The mecanics are ok but the front service desk are not friendly and the service manger is a poor excuse for a manager. If you try leaving him a message most time his box is full. What does this tell you? The service manager belittles you like you don't know what your talking about. My vehicle had a rattling sound. He said they fixed it twice and everytime I picked up my vehicle I still heard the noise. The service manager even questioned if I was really hearing something or not just looking for a noise. His final suggestion for me was to get another opinion. In other words go somewhere else.
I called the dealership manager three times before he called me back but by that time I already called Chrsyler head office as I was done waiting. I even called the owner of the dealership to explain my situation and he never returned my call.
Well I finally got a second opinion at another dealership and they discovered a strut needed to be replaced and both shocks in the back plus sway bar. Now the sound is gone. So I guess I was not hearing things afterall. Oakville Chrysler is a joke and there are other dealerships who care. These guys don't. Trust me it's been a frustrating ordeal and I'm giving my honest opinion. Buyer beware!!!
Fantastic place with all sorts of options, best dealership in town. Thanks so much to Leo our sales representative, he is such an upbeat, friendly, understanding guy, he knows everything about Ram! Thank you Leo, you made our holiday wish come true!
The often stressful task of searching for and purchasing a new vehicle was made a pleasant experience by those at Oakville Chrysler. Dylan was especially helpful with his knowledge of vehicles, gentle approach, friendly nature and availability to answer questions. He also made sure I got the vehicle I wanted and that it was ready and gleaming the day he promised. He followed up with me after I picked up the vehicle to make sure everything was going well. Overall a great experience.
Terrible. I am never bringing my car back here for service ever again. I made an appointment to have my parking brake and door latch fixed and after inspecting the car they told me it was a small fix for the brake. After bringing the car home the next day and seeing it roll down the driveway I had to bring it back. They managed to properly diagnose the problem in 5 minutes (Not sure how it was that easy if they missed it the first time) and told me it would be ready in a few hours. That was also not true. They ordered the wrong parts and needed to keep my car overnight for a second night. The following day they let me know the car was ready and were not even making an attempt to compensate me with some sort of discount. After I told them I was not paying full price for the repairs that caused me to go over 2 days without a vehicle they offer $50 off what was now over $2000 in total repairs. When trying to explain how unprofessional, unacceptable, and unsafe their services were I tried to explain that from a customer service side of things the very least they could have done was offer me a rental vehicle to use while I didnt have my car to which I was blamed for not asking for one. The negligence from Ishmael and the techs for looking into my vehicle could have gotten someone injured if I had not tested the parking brake at home before going on with my day. Save yourself the head ache and bring your car somewhere else for any service.
Dylan was a very kind, knowledgeable professional sales specialist. Dylan answered all my questions and texts right away and is a very patient man. I know he will continue to reach great heights in his career. He had the best support of his team manager Kathy who worked hard to earn our business and respect. When I picked up my vehicle I was greeted and welcomed by other team members such Mark The Manager and Leo. Everyone at Oakville Chrysler
made me feel heard and satisfied. A fantastic experience!! Go See them for your next vehicle purchase.
Thank You All!
Had a great experience here finding a new car. Umar and team were super helpful and accommodating with all my requests and expectations. Very happy with my new Jeep and so thankful to have had a supportive team to assist me in making the perfect choice! Thanks everyone!!
As a first time client, I read the service reviews of this shop before going as I just moved in the area. My own experience confirmed those good reviews. Matt was very patient as he slowly explained the services I needed. He also mentioned some future needs that I should prepare for. I definitely will be back.
A special “Thank You” to the Service Adviser, Matt at the Service for going above and beyond to provide outstanding customer service! Would also like to thank the service Mgr Tom for continuing to do a great job providing courteous and professional service to the customers. Keep it up guys!!!
Best dealer highly recommended. Got my Ram 3500 from Leo. Leo and his team make the process easy and quick. friendly staff all the people working there are nice and friendly the minute I walk in I feel welcome unlike other dealer I walk in no one greeting us or ask if i need help.I am from Hamilton Stoney creek I called all around dealer no one call me back except Leo the only salesman called me back. Excellent customer service highly recommended.
Bought my Jeep here and absolutely love it. Angelo made the transition beyond easy and went way out of his way to make sure my experience as great. I will 100% be going to him for my next car.
Best experience getting into a lease. Recently leased a Jeep Sahara from Oz. Extremely knowledgeable and courteous, was in constant contact with me making sure he presented different options trying to find the right vehicle. Dealt with Faisal for the paperwork. This was the quickest turnaround I have experienced. These two gentlemen are true professionals. I will definitely be a return customer.
I recently purchased a vehicle from this dealership. There were 2 issues with the vehicle discovered within the first week of having purchased it. While I was excited to have a new vehicle, this dampened my excitement somewhat. Thankfully, the dealership/sales representative I had been dealing with were willing to resolve these issues which I was grateful for.
I was disappointed in the communication I had with the sales representative I was working with. At times, a day or more would pass without me receiving a response to my messages. I would then need to be the one to follow up on my inquiries to get an answer. On one occasion, I did not receive any acknowledgment of a message I had sent at all. I must note that when my partner (my partner is a male and I am a female) reached out to this salesperson, he received a response almost instantaneously (sometimes even at off work hours). This may have been a coincidence, but with car sales being a historically male dominated profession, this rubbed me the wrong way. Especially since I was the one purchasing the vehicle, not my partner. My hope is that this feedback will be constructive for the sales team at this dealership moving forward. I am thankful for my new vehicle, but the experience could have been improved on a whole.
Great experience with Hesham. Got the car I wanted and ensured everything was done properly before driving it off the lot. Made sure I was always in the know and that what I wanted came first!
What does it say about a service department that you're willing to drive 40 minutes away from home to have a simple.oil change? That they are absolutely the best. Brandon, Ash and James. Amazing customer service, friendly, honest and engaging. You guys are the best. Thanks.
Happy with my overall experience:). I ordered a Jeep back when delays were starting. Angelo was super helpful and very transparent about the wait times and walked me through additional options available to me. Super impressed by the honesty and willingness to follow up frequently. I recently received my Jeep Wrangler and I couldn't be happier! Definitely worth the wait! Esteban expedited the paperwork so that I could have my vehicle a few days earlier than expected. A great team to interact with. Thank you to Angelo and Esteban! See you at my first service!
Best dealer to deal with. Very helpful and friendly atmosphere. Couldn’t have asked for a better experience.
Great experience here! The whole process was very quick and easy, Dylan was incredibly knowledgeable and able to get me the exact car I was looking for at an amazing deal. Overall, a good experience and I highly recommend this dealership!
VERY HAPPY CUSTOMER! Been to a couple dealer ships and bought my car here last week. AMAZING customer service (and knowledge) from the manager Kathy and Victor in sales. Helpful with all my questions and made the process quick and easy. Would recommend to shop here and look for them when you go to buy a car
Literally the shadiest dealership I have ever dealt with. Found a car, talked to a nice salesman and gave him a deposit to hold it until until we arrived. I was then contacted 3 hours later by the same nice salesman and was told that the sales Manager Kathy (picture below) had decided to sell the car instead to someone else at a higher price. The leadership at this dealership has no concept of customer service and I would highly recommend you avoid this place at all costs. Not the salesman's fault as he did everything right - it's management that is fueled by 100% greed with zero care for the customer. Even when I called to complain, Kathy literally did not care and refused to budge or even attempt to make it right.
Stay away. Far away. Spend your money where the customer actually matters and you won't be betrayed and lied to by greedy sales managers.
Over all good experience - the original call I made was for a Jeep (similar to the jeep I ended up purchasing) and the original sales rep said it was sold … but he did not provide me with any suggestions to an alternative vehicle. I described what I wanted and was unable to get any suggestions…
I ended up finding something on Auto Trader and it happened to be at this same location. So I called a second time and got a different sales rep. He did an excellent job at selling. I told him what I was looking for, he held the vehicle for me until I made it in to see it in person. He knew the ins and outs of my 2020 Jeep Compass - all questions answered. I didn’t feel pressured at all and he was able to get us a great price. The finance advisor is also fantastic. It is clear that he has been in the business for a very long time and is very knowledgeable! He was transparent with us and answered all our questions in depth.
I am confident and happy in my new vehicle. Thanks Angelo and Umar!
I was planning to get the 2021 CLASSIC RAM. But based on my needs Victor convince me that the new 2022 Ram is the better alternative. It had all of my needs plus more!!. The test drive made the sale and ride quality is a lot better compared to the classic. 4AUTO & 4HIGH are your best friends when you are stuck in the mud, snow conditions, Commuting from the countryside the city the 4AUTO & 4HIGH helps a lot. Overall one of the best customer experiences I ever had from Victor & Kathy. Plus, Kathy Sales Manager really helped us out too she gave us more for our trade-in. Thank you, guys!!!
Hands down the best customer experience with a dealership that I have dealt with. My sales rep Leo and Fais made the process of purchasing my 2021 Ram TRX seamless and couldn’t be happier.
I strongly recommend them for your next ride as they will not stop until everything is done.
Thank you so much for making this truck be in my possession a reality.
Best DEALERSHIP EVER. Fais was my sales representative, he was awesome to deal with. I’ll be back again to buy more RAM trucks from you. 5 Stars ⭐️⭐️⭐️⭐️⭐️. Cheers - JAYT
We needed a vehicle quickly and what we wanted was available at this location. The salesman was excellent the person that helped us when we picked up the truck had to communicate during the day several times because of a service Ontario shut down. They still scrambled around and got it done in time for us and the pick up is completely smooth. Hoping any future business goes as well as this did. But our first experience was a pleasure with both people at the dealership.
Great experience with Angelo. He’s a genuine guy and made the process super simple. Would recommend asking for him if you’re considering this dealership.
I am a repeat customer having bought my first and second Jeep Wranglers with this team and I’d be very happy to recommend them and their service to friends and family. They went above and beyond for me and to make the purchase process seamless. If I could give more than 5 stars I absolutely would.
Booked in for a basic oil change. When i got there the service advisor immediately confirmed that they had the proper filter since it was a little unique. Luckily they had one, but only one. I feel this should have been confirmed either when the appointment was made or at least the day before the appointment to ensure parts are available. I was booked in for 915 and out by 1030, but car did not go on the lift until just before 10. I feel they could manage their timing better. Waiting area is small and not too inviting. Service advisor was excellent. I was at the Oakville North location.
Although your staff was courteous, helpful and very accommodating. I found that your price point is outside of my comfort zone. I put out just over $1,000 to have a transmission fluid flush and coolant flush. They changed to 2 air filters. I will be on the lookout for a more affordable option in the future. Thanks for your past service. Nadine.
From start to finish the ease and professionalism this dealership runs by is the best I have ever experienced! I was treated fairly, appreciated, and my truck was in amazing condition when received. There were not hidden costs or surprises! I give them 12 out of 10!!
Thanks Dara and Angelo! My favourite vehicle purchase of all time!
I went and purchased a brand new 2021 Grand Cherokee from Angelo and Dara. Both were excellent to deal with and made the trade in process of my old vehicle super easy. They also went up to bat for me with the bank to make sure I got the best deal possible, I will be sending all my friends and family to deal with them. Big shout out for the best customer service I have ever had.
Upon arrival I was greeted by Ash very cordial polite indicated I wanted an oil change if possible this afternoon which she arranged for me accordingly. I had good service price was reasonable and the last time I was in they noticed something seriously wrong with my vehicle which was corrected immediately with my authorization. I would recommend this Oakville Chrysler dealership for service to anyone and thank you Ash for being courteous at all times
Having worked across the country in the last decade or so, I have dealt with many many dealerships for my various models of Jeep’s I have owned. I relocated back to Ontario in 2017 and have had to go for maintenance and several unexpected services due to various things that went on my current Jeep Patriot. I started going to this dealership and WOW … they are amazing.
I depend on my vehicle for my job and every time I have had an issue, they have been there for me. I am told: “ we can take me no problem, just come in and we’ll help you out” and they have me out same day whereas other dealerships tell me 3 days. Staff are excellent, personable, knowledgeable and up front. They actually shuttled me both to and from the dealership when my vehicle was serviced so I can still do my job.
Hands down this is the best dealership I have ever dealt with and like I said are always there for me.. shout out to Aishwarya who is the service person I always deal with. She is top notch and professional.
Absolutely loved the service I received here! This is the second car I have bought from them and the service is second to none! The service department is amazing! Ash has always looked after the servicing of my Grand Caravan. And now, Dan in Sales and Dara in Finance made my newest purchase such a breeze! Ia extremely happy and would highly recommend this dealership!
Absolutely loved the service I received here! This is the second car I have bought from them and the service is second to none! The service department is amazing! Ash has always looked after the servicing of my Grand Caravan. And now, Dan in Sales and Dara in Finance made my newest purchase such a breeze! Ia extremely happy and would highly recommend this dealership!
Oakville Chrysler saved the day!! Went out to start my Jeep and would not turn over. Was absolutely devastated. Found out it needed a new starter and they found a leak in my coolant. Thank you so much to Leo and Ash!! Ask for them both they are phenomenal people!! Ash explained to me exactly what the issue was and gave me options. Love how thorough they were too diagnosing the issue as well. Extremely pleased with their services they both went above and beyond and I greatly appreciate that!! Highly recommend!
I had the great pleasure of meeting with Faisal Walizada at this dealership over a couple of vehicles that I saw on their website. He quickly reached out to me and set-up an appointment where we could meet. I initially came into the dealership with the sole intention of browsing, but Faisal worked out an excellent trade and deal on my existing vehicle that I was extremely pleased with.
Working with Faisal, not only was he extremely informative, professional, and courteous, but most importantly he was honest and open with the deal from beginning to end. No high pressure tactics and he made me feel like his most valued customer! I spent four hours at this dealership test driving vehicles, and at no time did I feel rushed at all. He was one of the easiest people I have dealt with in the business!
He followed-up with me throughout the week while the new truck was being prepped and detailed, and was there to greet me when I arrived to pick it up.
I can't say enough about how well I was treated by Faisal and his team at the dealership. They certainly have my highest recommendations moving forward! Thanks Faisal!
My husband and I had the pleasure of dealing with Dara and Leo with our recent purchase of a 2021 1500 Classic Tradesman. From the beginning, Leo took the time to listen to what we were looking for which was greatly appreciated. Dara topped it off with his financial knowledge and friendly nature which helped to make the experience an all round positive one. Will definitely recommend them.
These guys were great. They worked hard to give me the deal that I wanted and helped me through the entire car purchase process. They were very professional and friendly and respectful. They weren't like other dealerships who talked down to me and didn't take me very seriously. They are also very accommodating and even arranged to pick me up from my house to the dealership so I can drive home with my new car. Thanks to everyone and special thanks to Angelo and Umar.
Came in for winter tire change out but they found my brakes were shot. 2 years they lasted. Is that normal? Service was good and got a ride home.
They are thorough. They fix everything and do it well. It's a little on the expensive side but my cat is running like a dream. Whatever they did it's like a new car. I love Ash, she's my girl cause she gets it all no muss and no fuss. Highly recommend this dealership.
I had a very pleasant experience with this dealership. Leo was awesome to deal with! Made the purchase very easy. Gus the money guy was great to deal with as well, everything was explained. I feel the dealership went above and beyond. I had possession of the new car in 24hrs after test driving it....During lockdown to boot.
I had quite a situation when I lost my only set of keys to my Dodge Caravan! The parts and service department could not have been more efficient and helpful! I would highly recommend this dealership for any of your vehicle needs, fast friendly service is what they deliver! I am very grateful that they got me on my way so quickly.
I have used this dealership for all my services ever since I bought the vehicle there in 2013 and in all that time have never had a bad service experience there. This visit was a short trip - just to change my winter tires over to summer tires. I needed new ones since the ones I had were original equipment. I bought Michelin Defenders at a very competitive price. They had a special offer of "Buy 3 and get the fourth one free".. installation also included wheel balancing. Alignment was not needed.
So I was in and out within an hour.
Wanted to give a shout out to Leo and Gus. Bought a truck from them last week and process has been seamless. From the time I started interacting with Leo, he was kind, polite and professional. A good and cool human overall. He made all the efforts to get me the best possible deal he can. Gus was friendly and again provided great service. It was pleasure dealing with the team there. Thanks Folks !!
I have spent many thousands on repairs in the past year and now I will not returning to this dealership for any future repairs. After I had some major work done, I ordered a part that they would install later as it wasn't in stock and was originally told the installation of the part would be free since would only take a few minutes to install. They then charged 1 full hour at $150 just because they had to cut out 2 holes in the plastic part for it to fit. Really!!!! I have tools at home where I could have done it in a few minutes. I now wonder about the charges for the previous work done.
I have spent many thousands on repairs in the past year and now I will not returning to this dealership for any future repairs. After I had some major work done, I ordered a part that they would install later as it wasn't in stock and was originally told the installation of the part would be free since would only take a few minutes to install. They then charged 1 full hour at $150 just because they had to cut out 2 holes in the plastic part for it to fit. Really!!!! I have tools at home where I could have done it in a few minutes. I now wonder about the charges for the previous work done.
Awesome experience. Angelo & Gus made purchasing our new 2500 incredibly simple and a smooth transaction. Thanks again!
Patricia
I was amazed on how they treat people, my first time buying a new car only bought used until today.
They we absolutely amazing great bunch of guys who look like they enjoy their job and love making people happy.
I am a single mom working two jobs to better myself and my boys and I needed a new car.I was elated to see I didn't need a co signer and that i was approved so quickly, and I was able to drive off with a new 2014 Doge journey the same day! talk about service!!
I would recommend them to all my family and friends thanks so much boys and a special shout out to Joshua Harris and David Netherton for everything! My birthday is this coming Friday so Happy Birthday to me!!
We just took delivery of our 2014 Jeep Wrangler Unlimited Sahara this afternoon for Oakville Chrysler. Kathy Bedenikovic made our decision very easy and really took the time to show us several other vehicles before we settled on the Jeep Wrangler.
There were no games or pressure tactics - we never felt like we were being pressured to buy. And in the end we felt we got an excellent deal. We would recommend Oakville Chrysler to anyone.
I visited the dealership and was immediately and warmly welcomed by Mike Clark. He was knowledgeable, friendly, funny, understanding and most of all, relatable. I didn't feel like I was speaking with a salesman, I was speaking with a buddy.
While going over my automobile needs, we joked and laughed. The whole process was quick, educational and fun. There was no need for me to haggle because I never felt I was being taken for a ride (so to speak). Everything and everyone was upfront, honest and offered what they could (without being asked!)
96 hours after walking in for the first time, and 48 hours after signing the paperwork, I drove away in my brand new Jeep and I couldn't be happier! I will definitely be returning for my next purchase and will be recommending Mike from Oakville Chrysler Dodge to any friends/family! Thanks so much guys!! And I'm so glad to be part of the family! :) :)
So I recently traded in my old truck (2011 ram 1500 Hemi) in May for a 2014 ram 1500 V6 for better fuel mileage. When I purchased the vehicle I wanted a few things done to the truck and one being a remote start added. John actually told me they didn't have any in stock and I would have to wait until September. Now I have heard this "we don't have it but when It comes in we will call you" and let you know so I thought I might be in for a ride on this. Not 2 months later I received a call from John stating that my remote start was in and requested that I bring my truck in to have it installed as well as a few computer upgrades were needed which I did not know about. I was shocked to see the remote start was in well before the quoted time. I made the appointment and brought the truck in. John told me the truck would be finished probably early to late afternoon. I received a call shortly after 11am and again John told me the truck was finished and ready to be picked up well before the time that was mentioned before, again I was shocked. when I arrived at the Dealership John was on his break and insisted to drop everything and show me how this puppy worked. So he did just that. and everything is working just perfect.
This is by far the best dealership I have been to..... ever, and John and the team at Oakville dodge dealership have made my experience unquestionably amazing. Fast, efficient and No Bull kind of operation they are running over there.
I will never go to another Dealership
Thanks to John and his team in the shop at Oakville Dodge!!!
Happy Camper!!!
Dealing with Cam has been a pleasure, very professional and he has a great sense of humour which makes buying a new car enjoyable. Cam went out of his way to find a car for me and ensured that the car was ready onetime and in perfect condition. I also dealt with Christopher and Dave in Finance they too were very helpful in fact there wasn't one person that I spoke with that wasn't friendly and helpful. I picked up my car tonight and the detailing was absolutely beautiful. Very pleased with my new car would highly recommend this dealership. The entire process from start to finish was painless. Thank you!!!