It's clear that some of these 5 star reviews are questionable and that this dealership is likely having acquaintances submit them. Instead, look at the negative reviews to see if there's a common theme. If there is one, you can trust that there's some truth to it.
3 COMMON NEGATIVE THEMES IN THEIR REVIEWS:
1. Shady financial leadership/sales tactics
2. Poor service
3. Unprofessional staff
I didn’t experience the last 2 but the shady financial leadership and tactics this dealership serves to its customers is reckless. After a horrible experience trying to buy a car, it's dealerships like this that confirm the stereotype of being crooked & shifty.
I found a car that I liked. Went to see it, negotiated a price for my trade-in and signed a deal. Said that I'm looking for a cash sale, no financing needed, and put a deposit down with a credit card. They would not take cash or certified check because of past frauds - the only way to pay is by wire transfer. They sent me their bank account info for the transfer but it wasn't consistent with their bank branch. Then they sent new bank info, yet my bank flagged again that it's not consistent with their bank. This is scary - if the wire transfer goes to the wrong account the cash is gone. Told this to my salesman and he agreed to a certified check. I ordered the check and shortly after I got a text from my salesman saying that the dealership owner won't accept a certified check. After wasting time, effort and money the deal was cancelled due to inaccurate banking info on their end and their unwillingness to accept a certified check which they had agreed to. As a side note, they charged hidden costs for fuel and a $99 finance fee on top of the sale price (even though I'm not financing with them), which goes against OMVIC regulations of “all-in pricing as advertised” - something they’ve been nailed for before.
The story continues but Im sure you get the point. They don't care about their customers and continue to practice shady financial tactics. Stay away!
It's clear to me that some of these 5 star reviews are questionable and that this dealership is likely having acquaintances submit them. Instead, look at the negative reviews to see if there's a common theme. If there is one, you can trust that there's some truth to it.
3 COMMON NEGATIVE THEMES IN THEIR REVIEWS:
1. Shady financial leadership/sales tactics
2. Poor service
3. Unprofessional staff
I didn’t experience the last 2 (I didn’t service my car, and my salesman was nice), but the shady financial leadership and tactics this dealership serves to its customers is reckless. After a horrible experience trying to buy a car, it's dealerships like this that confirm the stereotype of being crooked & shifty.
I found a car that I was interested in. I went to see it, negotiated a price for my trade-in and signed a deal. I said that I'm looking for a cash sale, no financing needed, and put a deposit down with a credit card. They would not take cash or certified check as payment because of past frauds so the only way to pay is by wire transfer. They sent me their bank account info for the transfer but it wasn't consistent with their bank branch. Then they sent new/different account info, yet my bank flagged again that it's not consistent with their bank branch. This is scary - if the wire transfer goes to the wrong account the money is gone and my bank can't retrieve it. Told this to my salesman and he agreed to accepting a certified check. I ordered the check and shortly after I got a text from my salesman saying that the owner of the dealership won't accept a certified check. By this point the check was already created. After wasting a lot of time, effort and money the deal was cancelled because of inaccurate banking info on their end and their unwillingness to accept a certified check which they previously agreed to. And as a side note, they hit me with hidden costs of $50 for fuel and a $99 finance fee on top of the sale price (even though I'm not financing with them), which goes against OMVIC regulations of “all-in pricin
Found a car that I was interested in at North York Carhub at 7200 Yonge in Toronto/Thornhill. Went to see the car and negotiated a price for my trade-in and signed a deal. I mentioned to the salesperson that I am looking for a cash sale, so no financing was needed. I put a deposit down using my credit card to secure the car. Because of Covid, they said that they would not take cash or certified checks because of fraud, and so the only way to make a payment is via EFT (electronic funds transfer). The dealership provided me with the banking info to be able to wire transfer the money, however the banking info they sent me was not consistent with their bank branch information. The dealership then sends me new banking info, however again my bank flagged that the new info is still not consistent with their bank branch. This is scary, because if the EFT goes through to the wrong account, the money is gone (the bank can not retrieve it), and I will be out a lot of cash without a car to show for it. After mentioning this to my salesperson, they finally agreed to accepting a certified check, so I started the process of getting the check (I use an online bank so all of this took hours of being on the phone to make this happen). After I ordered the certified check, I received a text from the salesperson with new banking info to make a wire transfer, and he mentions that the owner of the dealership will not accept a certified check. Again, this new info was not consistent with any of the previous bank info they sent, nor was it consistent with the bank branch info. By this point I have spent countless hours on the phone with my bank AND the dealership, made 2 trips to the dealership which is about 40min away, spent $45 to get a certified check that they agreed to but then changed their mind, spent $80 for a money transfer (EFT) that never happened because their banking info was incorrect, and $172 in extra insurance costs to insure the new vehicle for pick up. Deal was cancelled - they wouldnt take a check. Unbelievable! Stay away!
Stay away from this Dealer!! Worst service I ever experienced. Its a long story but I purchased an Alfa Romeo for $60,000 plus taxes. A week later had a service issue. I had to bring it to another dealer which I cleared first with Izod my salesman who is NO HELP. I took it to my closest Alfa Romeo dealer. I got a $600 bill exactly a week later. Again I was told by my salesman Izod that it would be taken care of. That was August of 2019. It is now February 2020 and all I've received are empty promises and excuses. Completely unprofessional dealership with ZERO customer service and no care at all. I was told by my salesman Izod on probably 8 separate occasions that it is being taken care of and that a manager is going to call me. I've received zero calls. I was also given an email.
I emailed and received 1 response and now those emails are being ignored. Read the many similar bad reviews about their selling practice overall. Buying the vehicle originally was also very shady with their policy of not being able to buy it without going through finance. I had originally walked away and then they ended up calling me changing their policy on the spot allowing me to put more money down and alter the payment even though I still wanted to put more down. I wish I kept walking away. Don't be fooled by their lower pricing, they make money on finance deals! Just do yourself a favour and stay clear! I will be filing with OMVIC and the BBB as I'm out $655 for no reason. They are thieves.
Very satisfied with my experience! Love my new vehicle runs like a tap. Costumer service was beyond my expectations, thanks to bill and Dara. Would definitely recommend this dealership to anyone looking for a fresher than fresh whip
After finding the vehicle the suits our needs we decided to go ahead and purchase it. I have never heard such a thing that you cannot pay "in full" meaning paying cash/money order/certified cheque. At this particular dealership we couldn't. They only allowed us to pay about 40% down payment and rest to be on financing which I really didn't want as the interest rate was high. We end up getting the vehicle as we really liked it but week later after visiting our bank we were able to pay of the loan right away and finding out that the whole story was nicely presented to us just so they can make an extra $500 as "processing fee" . I know one thing- I will never go back there and will make sure to never recommend anyone.
I highly recommend Car Hub as there customer service all around was exceptional. Bill helped me find a Brand new perfect car that fit my budget and I have been happy ever since! Great Job!
Raymond was amazing to deal with. My husband and I contacted this dealership looking for good friendly service. We knew what we wanted and Raymond was able to deliver. He handled the paperwork efficiently and we were impressed because we were from out of town. Everything was complete and ready to go as promised. With Raymond’s help, he made the transition from our old vehicle to our new vehicle as smooth as possible. We were able to finish the paperwork and pick our vehicle at a time that was convenient to us and we were even able to pick up our vehicle over the weekend so neither of us had to miss work. Flawless service! (My husband was so impressed he decided to replace his vehicle a couple months later and same excellent experience, ty)
Buying a car has literally never been easier. It was so fast and every person I dealt with was efficient and very knowledgeable. My salesperson, Vida, was absolutely fantastic. She was kind and did not push the sale, but let me make a decision on my own. Vida had everything ready for me in a timely manner and I'm glad I got to make my decision with her. North York Chrysler is clean and professional and I would buy from them again!
You guys have to go with Darren!! He’s the best guy among my experience with car dealers. He really thinks for customers. He spent a lot of time researching for me. His manager Ellie is good too. Can’t say much about the other male manager....avoid that one.. my 5 stars are for Darren and Ellie. Look for Darren if your looking for a car here, trust me
My wife and I went to this dealership without any expectations. We told the sales person Darren that we were not going to make any decisions since it was our first day shopping around, and didn't even know which vehicle to go for. Unexpectedly, we ended up purchasing the Audi A7! The deal was subjected to some extra paint work that the car needed to be done, and we waited for a whole week to pick it up. Darren was keeping us updated closely during the week, and I'm glad the result was definitely worth waiting for, as it went beyond our expectations! The car almost looks like brand-new, and they even fixed some of the parts that I didn't expect them to fix. All in all, it was an enjoyable experience.
My vehicle shut down while i was driving, i called Val and he advised me to call the roadside assistance since its included in my warranty. The tech manage to identify the issue on the same day and put my car back on the road next day so I did not miss too much business. Thank you Val for saving me time and money. You guys are awesome! Definitely 5 stars service!
Bill was very helpful and patient with me. He really knows his cars and I would definitely recommend him if you want to buy a car. They are very organized and make you feel right at home. Walked in with a budget on Monday & 7 days later walked out with my dream car for a great price! Thank you North York Chrysler!
After looking at lots of rams for 4 months and going to few dealers, i found the best price and the easiest ppl to deal with here. I didn't believe it when Roham said they don't have any extra charges on top, but i guess faith in dealers restored! Got my new baby the next day which was surprising considering i added Rust proofing and bedliner. Thanks Roham for all your help, I'll def be sending ppl your way.
Dealing with Tyler made buying a Dodge that much easier (we've always owned Chevy's) ! Tyler was exceptional, not like a salesperson, more like a friend looking out for your best interest in making sure you make the right decision ! We did not feel pressured, he made us feel very comfortable. Tyler made this purchase for us hassle and stress free. With Tyler's exceptional people skills and knowledge you won't be disappointed.
Thanks Tyler !
Della & Gary
Recently purchased a Jeep Grand Cherokee. Yogi made the whole thing easy, painless and enjoyable. He provided both my wife and i with honest advice and excellent customer service. I would not hesitate to recommend him and North York. Great people good service. Thanks YOGI.
Bought a used 2014 BMW X1 at a very competitive price and which met our needs bang on. Bought as an out of town buyer and was apprenshive. Yogi, our sales rep. was excellent. When we arrived to purchase the car everything was doen and ready to go, no hassles. Highly recommend this dealership and Yogi as the sales represenative.
Hey Michael Destranj! Thank you so very much for your enthusiasm and for getting us into our 2014 Journey. We love it and it is awesome! We watched the video last night, and are amazed with the features. I know the ordering department kind of delayed things when they brought in the wrong roof rack. Someone there should have left me a message to let me know it wasn't going to be ready as expected, but we do think it was good of the service department to take the time to put it in right. It sounded as though it was an unexpectedly long install. I appreciate the special gesture that you made for us as a way to make up for the wait, and I hope you continue to end the month with banner sales! Congratulations! Your happy mannerisms and the vehicle itself are 5 Stars!