Late last December 2019 I have traded in my 2015 VW Jetta Hybrid for a demo 2019 Elantra Sport. The reason why I did business at this dealership is because my good friend was working as a sales associate and trusted him for a good deal. Once I have picked up the new car I have noticed right away that the transmission had some issues shifting gears, I did not think of it too much at the time as I thought this could be because it is a new car and it needed to be worked in. However, the issue only got worse where the transmission had issues shifting gears, loses power drastically when shifting to the next gear (which is not safe especially highway driving), and I only could drive the car in Sport mode because in other modes it will stall the car. In March 2019 the issue got so bad that the car was not safe to drive anymore, I have contacted the dealership representative regarding the issue and due to the Coronavirus (COVID-19) the dealership was closed. At the end of March I was contacted by another dealership representative and I was advised to go service the car at another dealership since they were open with limited hours, immediately I took my car to that dealership and shortly after they have confirmed that the transmission had failed and needed to be replaced. I have contacted the representative back from the Newmarket Hyundai dealership to escalate the issue to the dealership manager, I got a reply that it would be forwarded to the Sales Manager. Days later I did a follow up since I did not get a reply back, and after a week since contacting the dealership about the repair and to escalate the issue to the dealership manager I did not get any further reply back. I am very disappointed that I was sold a defective transmission car. I wish I did not do business at this dealership and it shows that they do not care either. Unfortunately, shortly after I have purchased this car my good friend was also let go, double fail for this dealership. Find another dealership that will not sell you defective cars.
On Saturday, They offered r car with deal and tried to finalize on same day.
Sales advisor (CW) event wrote on the brochure. I said, I will let you know on Monday.
On Monday, I called him back to finalize. He agreed and I came to dealership and he said “ I can not give you that price”
Dear friends, Stay away from this smart people.
Don’t trust them if you are in market of car purchases.
I had a very enjoyable experience with my daughter, at the Newmarket Hyundai dealership, everyone was very pleasant and made you feel like you mattered. Huge shout out to Anthony (salesman), Lisa (finance), John (finance) and to the manager for making us feel special
My wife and I just picked up our new Hyundai Tuscan what an amazing SUV .
Our salesman Cole Burke what an amazing sales person. There was no high pressure sales talk everything was very low key not like some sales people they are just all over you. Thank you Cole for going over the car in full detail getting the blue link all set up that works amazing. Also setting up my cell phone and all the details of the whole car. We would recommend Newmarket
Hyundai to anyone especially Cole. Thank you so very much
Erwin and Cheryl
Please do not waste your time or money at this dealership. I purchased a used car with certain things written in my sales contract that they had to fix. Took my car back to have them completed and they returned the car in worst condition. Totally unhelpful after the fact. Blamed the other company they hired to do the repairs. The worst customer service and attention to detail I have ever seen. Please use another Hyundai dealership. I've regretted this purchase since the day I bought the vehicle.
Katie Clayton is amazing. From start to finish she helped us to finish the transaction of our car. We own our own business and getting to the dealership was very difficult for us. Katie came to us to make life more simple. What an exceptional experience talk about going above and beyond.
Excellent service , ask for mark if you are going to buy a car , you will get the world's first no nonsense and honest car salesman
Great sales person. Anthony was fantastic to deal with and explained all the options and differences between the various models.
I purchased my previous Hyundai at Newmarket Hyundai and received the same great service. My Hyundai Venue is great and I know I will enjoy driving it. Thank you
I shopped around for the best price for a Hyundai Santa Fe. I came back to Newmarket and they were very unprofessional. Their response was very rude by their used sales manager. Not sure what goes on here but if you want the best deal stay away.
I cannot express how impressed I am with Newmarket Hyundai. They are very thoughtful and very giving to their community. High five goes to the the General Manager Brayden. M who was very responsive and took care of my needs of a vehicle in a timely manner during a crisis. Thank You again! A++++
Always a pleasure from start to finish. Gina is always considerate and accommodating, making sure the appointments work well around my schedule. Elias, Chrissy and everyone at check in always give me accurate and detailed information, not to mention a pleasant, lighthearted personal approach to customer service. A++
I've been taking my vehicle here for just over a year ( due to my warranty agreement) and every time I get an oil change I have a different experience. There is no regularity to the visits. One time It was over the top amazing, they even did a quick wash of the outside of my car.. but then another time switched my oil from regular to synthetic without even telling me, I noticed it on the bill and had to ask about it . Today they did a long check list of things but then when I got the car back some of the things were not done ( like filling my washer fluid, which it said was done but clearly wasn't. Had to call and have a guy come out with a container of fluid, didn't even fill it up all the way) . As a regular customer I'm quite upset at the differences of service.
Amazing staff ! So helpful and professional, they really know what theyre doing. Ive dealt with another dealership in the past but when I moved I decided to transfer to this location. They made the process so easy and painless for me it was all done within an hour and a half to come to a deal and sign paperwork.
Service 10/10
Great service. They explain in detail what work is needed and why. They are very helpful in answering any of my questions and concerns.
I've made this dealership my second home.
Bought a used car here, sales staff was great and Dan Forte helped us find the right one for our family. The service staff is warm and friendly, I look forward to my manufacturer recommended services!
When I was looking for my car, Matthew was very helpful and very knowledgeable. He gave us the best possible deal and customer service! I Highly recommend asking for Matthew when shopping for a new vehicle!!!
Really great location. Such a beautiful dealership. I have been to other Hyundai's which are sub par. This location has a great sales team and quick service with a nice waiting area with good coffee and company. Highly recommend this location !
Don’t have best credit, Rob and John helped me find a car That was within budget. They got me into a used Tuscan that was Both affordable and reliable. Would highly recommend these fine people as they are the real deal.
Dan Moore is the best and most elaborate car salesman I have ever dealt with. We walked in last week to check out the 2020 Elantra GT and our experience was awesome. Dan knew the product in detail and the financial stuff was dealt with such an ease.
Thanks a lot for all your help Dan!🙏👍
The team at Newmarket Hyundai was excellent! They treated my husband and I like family, they were completely transparent during the entire process and we ended up leaving with two brand new vehicles instead of one. The sales manager we dealt with, Stefan, was incredibly friendly, and well spoken and he went above and beyond for my husband and I. After dealing with Stefan, Mark, the finance manager, was incredibly helpful in ensuring we left with exactly what we needed to complete our wonderful experience. I would recommend this team to all of my friends and family and I would like to thank all of them. In summary, the sales manager, Stefan, was fantastic and he made a potentially stressful experience one of the easiest experiences for myself and my family.
Dan Moore really knows what he is doing. He knows the product inside and out. He makes sure you get the best deal! He helped me figure out what kind of car I need for my lifestyle that would also fit my budget! I would definitely go back and highly recommend him to anyone looking for a new or used vehicle.
Dan Moore is amazing! If your looking to buy a new or used car in the GTA, he can find anything for you! He approaches every customer with an honest, genuine approach and will ensure to give you the best deal! Go get “MOORE FOR YOUR MONEY!” At Newmarket Hyundai.
I had a belt snap on my Accent, and only enough money for the belt. The service department saw me with my hood up on my car and asked if I needed help. I told them I couldn’t afford a service bill for the install and they offered to help me anyways. You can’t get any better than that. Definitely bringing my car in for repairs here in the future. I have never experienced service like this before. A+++
Krissy was very helpful with booking our servicing. Great customer service! Would recommend this location to my friends and family.
Recently came in for an oil change and filter change as well as getting a tire rotation. My service adviser Elias was very friendly and knowledgeable, he made me feel right at home. Would definitely recommend Newmarket Hyundai for anyone looking to service their Hyundai.
Very good service. All the staff were very attentive and knowledgeable. Our sale consultant Mark was great, he was very helpful and gave us great price for car as well as good value for the vehicle we traded in. I would recommend him for anyone that decides to purchase a car here.
Recently purchased a Hyundai Santa Fe. A young man named Kyle helped me out. Very knowledgeable about all vehicles in stock. Got a great price and everything I wanted. Kyle was pleasant to deal with and didn’t push to buy the first time I went in. Highly recommend!
Such a great experience buying from this location! I highly recommend asking for Kyle Schweda when going here! Treats you very well and helps with with everything he can! Such a good environment to buy here!
I bought my car here and I don't regret it. Everything went smoothly and Sam was amazing. Would highly recommend!
Newmarket Hyundai is hands down the best Hyundai in York Region. After visiting other nearby Hyundai's with sub par service I have found my home at Newmarket Hyundai. The staff are hard working and caring.
Thank you to ALL the staff at Newmarket Hyundai !
Of the 6+ Hyundai dealerships I've taken my cars to, this one is hands down the worst. Slick-looking staff who care more about making their sales quotas than providing quality, safe vehicles or good service.
Go to Aurora Hyundai - the place may not be as sexy, but they're genuine & honest people and their mechanics do good work.
I was having difficulty replacing my headlight assembly and called the dealership to see if they had any tricks to get seated right. Krissy was very helpful and suggested I just pop over. After a few more bolt removals and help from a mechanic, everything was put in place and I was on my way. Thanks for the excellent service!!
Started of looking at a Nissian SUV and Matthew let us take a test drive. We liked the car very much. We were told it was a 2017 Rogue and negotiated a deal. Gave the deposit and purchased the car. We sat down with another representative and they said congratulations on you 2015 Nissan Rogue. We were very shocked and confused that in writing we had purchased a 2017. Turns out Matthew had made a mistake and sold us a car that’s 2015 actually. We were embarrassed and disappointed and after making this mistake they tried to convince us to take the car anyway. I felt very embarrassed and the like did not care about what they had done. They refunded the deposit and we left. Not a single person reached out to apologize or offer any restitution. They don’t care about the customer service or making customers satisfied. They didn’t take any responsibility for the mistake or try to support the customer through such a horrible experience. I called back to speak to manager and he was like ya well he will learn from his mistake we gave you a good price.
Avoid this place!!! Terrible customer care on all levels!
Came looking for one car.
Could be walking away with two.
Seriously good service and well priced cars not to mention a competitive warranty and service package.
I like the Elantra because it comes in a sport model and in 6 speed.
I also like the Kona, but no manual transmission, which makes me sad.
My wife is sold on the Tuscon. Very nice on the test drive. You can feel the safety and security of the superstructure as you drive. I like the front and rear heated seats and the vents.
But Android Auto and Apple Car Play? Wish my Dart had that and maybe I'd keep it.
Either way, great experience.
Buying a car was very stressful but not with Mark at Newmarket Hyundai. He was respectful of our time and a straight shooter from day one. We appreciated his honesty and never felt like we were being outsmarted. Highly recommend!
What an amazing experience. I had asked Anthony to keep me in mind if any deals come up; he updated me regularly until a deal came along that was too good to pass up. We traded in a Nissan we bought just two years ago, received a fair price, and got a Tuscon Ultimate edition. This car is awesome and the experience was even better. Thank you to everyone at Newmarket Hyundai for making this happen for me and my family.
The service department here is not a place I can trust. Let me explain three experiences:
I have a Sonata 2013 limited that I bought used from the same dealer.
My engine check light went on. They diagnosed it twice and charged me for it and said there is a small leak and I need to pay a few more hundred dollars to replace a part that "possibly" fixes it. My battery died and I replaced it and the light went off and it is now off for more that 3 months.
Same car, the turn signal light on the side mirror was cracked and I asked them to fix it. The price was about $800 because they said they have to replace the side mirror and it needs ordering, painting, and installing. I ordered the signal light online ($30) and replaced it by myself.
Same car, the backup camera works on and off. I can guess its a loose connection or something similar. Again their recommendation is replacing the backup camera at about $1000.
Anyways if you are going for an oil change, then they are nice people and they have a good coffee machine which also brews hot chocolate and mocha!
Thank you to Kyle, Stefan and the team for everything they have done! They were honest and helpful as i was in the process of looking and purchasing my vehicle. They both worked hard to satisfy my wants and needs. ♡
My experience with Newmarket Hyundai was great. I went in to purchase my very first car and Anthony was very helpful and made the experience a pleasant one. He made himself very available when I had any questions and checked in on me after I purchased the car. I later took my car into the service department for an oil change and Brennan was great as well. He made sure I understood what I was paying for and didn't sneak in any hidden costs. They even noticed I had scratched and bent my hubcap and put it back in place for me! Overall, great experience and would recommend to others.
I had the pleasure of purchasing a car from Anthony. He was great to deal with even with my anxiety about making a big purchase! He made sure I was satisfied with my purchase and even followed up with me after picking up my vehicle. Would definitely recommend. :)
On Saturday, They offered r car with deal and tried to finalize on same day.
Sales advisor (CW) event wrote on the brochure. I said, I will let you know on Monday.
On Monday, I called him back to finalize. He agreed and I came to dealership and he said “ I can not give you that price”
Dear friends, Stay away from this smart people.
Don’t trust them if you are in market of car purchases.
Sales team was amazing to deal with. They made it so easy to purchase my car. Everything was straight forward and to the point. Lisa in the business office is a pleasure to deal with and highly recommend her.
Came into this dealership for the purchase of my first car. At first, I was very nervous and lacked experience in cars but once I met Marc I knew I was in great hands. Great person to deal with and an overall welcoming experience.
While researching for a new car for my wife, we were dealing with Mark. Mark was absolutely fantastic to work with. He is very patient and thorough with his customers, and he has a great sense of humor. Although my wife decided on a different make of car, the Hyundai Tuscan was a very close second. I highly recommend Newmarket Hyundai, and deal with Mark, if you are in the market for a Hyundai. You won't be disappointed.
Thank you Mark for all of your service and help with our research.
I had an amazing experience with Anthony and Stefan the financial manager. One of the very few times that I was very comfortable with buying a vehicle. They were both super honest and did an amazing job. Will 100% recommend the dealership and Anthony!
Our Sales person Kyle was excellent, when we entered the dealership he was very friendly, he allowed us to browse with ease, answered our questions and provided assistance when we needed. We went there as our son was looking to purchase his vehicle, Kyle took the time to work with and I was also impressed with the treatment my son received from no just Kyle alone but also everyone in the dealership as we went back several times before making our purchase. In the end we ending up purchasing two new vehicles. Excellent service keep up the good work
Great place to buy a car. Very professional, when taking your car in for oil change or etc. waiting time is fast. Clean , comfortable waiting area with coffee or any kind of beverage is available.
Sales staff are great. Give them a try.
Cole was my sales person and he was great. Patient, honest and witty. Loved that he spoke to me, and not just to my dad, as I was the one making the decisions. Made sure I was completely happy before leaving. Also met Krissy in the service department, super nice! Thanks Cole!
I purchased a vehicle here last week and I've noticed a few things I'm not happy with about the vehicle. The vehicle I purchased is 3 years old with 100,000 km. First off the salesman that sold me the car told me he'd call within a few days to make sure I was happy with the vehicle which he didn't. I noticed quite a bit of rust on the roof..... Keep in mind this is by far the most I've spent on a vehicle.... I called the salesman and talked to him about my concerns and he in turn told me..... It's Saturday and he's really busy so just send him pictures and he'd get back to me. I waited until Tuesday and then I walked into the dealership and talked to the manager and he left and came back and told me my salesman Jason would definitely get back to me. I asked for that in writing and he just brushed it off but assured me he would call. It's now Friday and haven't heard anything back. Horrible customer service. Don't buy a car from this place!
My husband an I had been out due to an appointment at another dealership that left me feeling sad. We had stopped at Hyundai because of the new Kona being on site; We had only seen pictures and advertisements prior (my husband had noticed them when we had driven by)
We were approached by sales person Maria who was a dream as far as I'm concerned.
Every question was answered and every concern noted all while keeping such a positive energy which was contagious!
Exactly 1 week after signing the dreaded dotted line I am a proud new owner of a 2018 Hyundai Kona, and so far I LOVE IT♥️
I WILL most certainly be referring anyone I know to Newmarket Hyundai
Thank you to Maria for making this process so incredibly seamless.
I recently purchased a 2016 Hyundai Elantra GT after a recommendation from a friend to deal with salesman Dan Forte. My experience dealing with Dan and the entire dealership was excellent. Dan was a no pressure salesman who truly listened to my wants, needs and concerns. I highly recommend him if you are planning on buying a car at this dealership!
I have been a loyal customer of Newmarket Hyundai for over the past 10 years. Their customer service is the main reason I buy and service my vehicle there. Their commitment to customer satisfaction, in all their departments, makes buying/servicing my car a less daunting experience than any other dealership I have visited. From reception to sales to part & service, this dealership has always left me satisfied, happily satisfied. I highly recommend Newmarket Hyundai to all family & friends. Thank you to all the staff and keep up the amazing work!
Amazing staff and very friendly approach that's never pushy. The managers make sure that customer satisfaction always priority number 1 and the service and sales staff are all a team making this Hyundai dealership the best experience any customer can ever ask for.
Thank you for everything.
I just purchased my Elantra thanks to Newmarket Hyundai. They addressed all of my concerns and wishes about my purchase. I delt with Tim who had a great knowledge of his product. He also listened to all my needs and found me a car that is great. Thank you again.
I give my highest reccomendation to Newmarket Hyundai. I was thoroughly impressed with the friendly and knowledgeable staff, as well as the prices. They made buying a car an enjoyable and stess free experience!!