I have a 2012 Dodge Ram that I take in religiously for service with Cam and the team at Nanaimo Chrysler. They are always friendly, and I don't ever feel like I am being taken advantage of. Care is always taken to ensure I get to where I need to go when my truck is in for service and they are extremely accommodating when it comes to my hectic schedule. Last time round, I needed to grab my truck while it was still in the service bay to get to an appointment, they rushed to get me into the truck so that I could make the appointment and told me to pop back in for the air filter that still needed to go in. I made it back in a few days later and they finished up! Now, THAT'S SERVICE!
We have purchased many vehicles from this dealership. They have always been wonderful and treat you as family from the time you walk in the door and greeted by reception, and it doesn't stop there, it goes on into the service department as well as the sales. If you have any questions about certain features on your vehicle or wanting to know how to use them, the staff is readily available to assist you, and if they do not know an answer, they will go above and beyond to find one for you. This is the same with the service department, they go out of their way to ensure you are back on the road in a timely matter and safe. The detail department at this dealership is top notch as well. I cannot say enough about how much we truly enjoy dealing with Nanaimo Chrysler. I highly recommend anyone considering a used or new vehicle to stop in at Nanaimo Chrysler. They are indeed a dealership that truly cares about their customers.
Love my Jeep and the staff and service was great! My grand kids and I are telling everyone we know to check out the dealership when looking for a vehicle.They are so good, that my kids, 7 & 11, enjoyed the time we spent there and never got bored and we were there for 4 hours. I will recommend them highly to everyone I know!!!! service is great, fast,efficient, and everyone there is super friendly and make you feel completely at home. not a single complaint, same great service as when I bought my vehicle.
Once again service was great, not a single complaint.
I want to say that I had absolutely NO intention of purchasing a Jeep when I brought my beloved VW Rabbit into Nanaimo Chrysler's body shop for repair work after an accident. The fact that I even GLANCED at a Jeep one Saturday was directly as a result of the excellent service provided by Bruce Robson, the body shop manager, as well as the enthusiasm of Ambyr at the front desk. I was in that day with a bit of an emergency and both of them helped me. If it wasn’t for that direct experience, I would still be driving my beautifully-repaired VW.
As a result of that Saturday visit, as I was on my way out of the dealership, that I casually asked Brian McLean, another lovely low-pressure team-member, how much the Wranglers were. Well, one thing led to another and I, and my 16 year-old daughter (we’re sharing ownership until she takes over the loan in a few years time), are now very happy Jeep owners. Doug Green in the Finance Office was very thorough made things work very well for me.
I’m a die-hard import buyer. Taking the leap to Jeep was very worrisome for me. So far I’m enjoying the ride immensely and I’m confident that, in the years to come, Nanaimo Chrysler will continue to treat me well as I come in for my regular service appointments. I can’t WAIT for my running boards to come in!
Thanks again for everything. You have a great team there!