I had one of the most pleasant, stress-free, and enjoyable experiences at Maple Ridge Chrysler Jeep Dodge. Shakir Nikjo was the salesperson helping me; I'm actually from Vancouver Island and made the trip to Maple Ridge to look at a Jeep Patriot. Shak made sure my trip was worth it. He texted me photos before I came and gave me information regarding the car and pricing before I even set foot on the ferry. When he asked how my trip over was, he also told me that they would be paying for my ferry fare, which was completely unexpected. The negotiation process was easy and like I said, stress-free. I had a great time while I was there; it didn't feel exhausting like it can be at some dealerships. Their gift with purchase is such a great added bonus as well!!
Zachary Phillips, their finance manager, went above and beyond to make sure I was getting the best rate and was spending my money on what actually matters to me, rather than frivolous extras that aren't really applicable to a used vehicle (for example, buying extended warranty rather than exterior detailing since I don't put tons of kilometres on my vehicles).
Everyone at this dealership is very friendly and welcoming. I would recommend this dealership and their staff to all of my family and friends!
Thank you again Shakir for getting me into my 2014 Jeep Patriot which I absolutely love!!
“Superb service delivered by friendly knowledgeable people who care”
This is the sign that hangs above the service reception desk at Maple Ridge Chrysler.
But is the service really “superb”?
I don’t think so. The level of customer service has gone down hill tremendously even just in 1 short year.
We purchased a mini van last summer with the expectation of at the very minimum a complementary vacuuming of the vehicle with service appointment. The exterior wash was nice too, but please just make it look nice inside. Was that not a perk we all appreciated? Otherwise, a standard oil change is extremely more convenient at Mr.Lube. Drive in, drive out, watch them work all in 20 minutes or less.
Appointments here are booked In advance and typically since coming here- if the appointment was long you would be sent on your way in a loaner vehicle. Great service, maybe even “superb”.
Well, they have scrapped the loaner vehicles and now you have to sit and wait- or be shuttled home. Going home is great- but how am I suppose to pick up my kids from school and get them to their activities?
Oh, now you pay $40 for a rental and you’ll be on your way.
NO. I purchased my vehicle here BECAUSE they vacuumed them, washed them and loaned them. But now they don’t and that is supposed to be acceptable.
Today I’m here for warranty work, ontop of the prepaid VIP oil change. So what makes an oil change VIP? Well, getting your money in advance- rolled into your vehicle loan paying the premium interest rate, that’s about it. I’ve calculated the cost of oil changes vs. VIP oil changes and we actually ended up paying more for this “money saving option”.
They said tire rotations were included when we signed the paper work- but upon our first VIP visit- that wasn’t the case. A manager came and “added it in” but that’s not how it should have been as we already paid for that- with interest.
The appointment I made was for 9:15AM, at the very latest- I have to leave by 2PM to get my kids from school. The person who booked the appointment told me this was more than enough time to change my oil, rotate my tires, and address my electrical problem (which was “fixed” months ago). The doors on one side don’t lock/unlock with the rest of the vehicle. Cool- come rummage through my van while I’m shopping and assume my doors are locked. I’m sure you’ll find some nice snacks left by my kids- or a sweater or 2 if you’re cold.
Now that they’ve established that my appointment will exceed my availability, today I only get my oil change. I get to come back another time for my warranty work.
As I sit in the lobby waiting for my vehicle to be finished, drinking my free coffee from the lobby- I’m wondering if there will be a charge for the coffee upon my next visit as all of the “perks” are disappearing.
A week ago my family and I went here to look for a new van. I normally hate this kind of thing cause I can’t stand salespeople. But this place definitely had a different feel to it than most.
We were greeted a few minutes in by a real great guy named Carson. He wasn’t pushy or abrasive but rather easy going and quite genuine. He asked us a couple questions regarding what kind of vehicle we were looking for and then brought us over to an almost exact match. We were very specific in what we wanted and it was only because of the high volume of inventory that these guys had what we were looking for.
We went to sit down to hash out the details which is usually one of my least favourite parts of the whole experience, but not before Carson offered us some lunch from the barbecue station 🌭👍🏽.
At no point during the negotiating did I feel like it was us against them. In fact, I really felt like they were fighting for me as they ended up offering us more than what I would have even considered asking.
All in all, this was the best vehicle buying experience I’ve ever had. I am so happy with the purchase, the price, the interest rate that Shane from finance was able to renegotiate for us and the people that work here.
Some quick shoutouts:
Carson our sales guy who fought for our satisfaction
Shane in finance who was truly a pleasure to deal with
Courtney at the insurance desk
Brad the sales guy who gave up his chair for one of my daughters
Tony who rode with me back to Mission to pick up our trade in as we didn’t even bring that vehicle with us
Andrew in service
The whole team here was truly fantastic.
If you are looking for a vehicle, I HIGHLY recommend Maple Ridge Chrysler! I will never go anywhere else. Thanks guys 😁
There was a promotion advertised by NEWS1130 (book a test drive and receive Amazon $50 gift certificate). I went online to book a test drive. They called back in 2 minutes! Booked a visit in AM on Friday. In 2 days they made 4 or 5 calls with reminders (VERY ANNOYING).
However, when we showed up on time the salesman was not there! 30 minutes passed - still waiting. Finally a trainee decided to help us. She was very nice and polite, but not too knowledgeable, which we sort of expected from a trainee. Not a big deal as I came just because of promotion.
My wife all of a sudden decided that she likes new Jeep we drove and wanted to discuss it further. There was not one she wanted available to try, so saleswoman offered to bring it from other dealership if we put $500 refundable deposit. My wife agreed as she liked listed SUV features. However, a sales manager came over and started to push my wife to commit to a deal as "it will cost them money to bring a car over". Imagine that - commit to a deal to buy $50K SUV without actually seen one and driving one! What a joke.
BTW, despite me calling them several times about the promised gift certificate I got nothing. Lots of lame excuses, that's all I got from them.
Impression: they act like politicians - they lie, don't keep promises, steal your time and money, etc. Do you trust fake politicians? I don't
UPDATE in response to management reply: Well, we did call the manager, left 2-3 messages - no answer, no reply. Talked to a couple of people on the phone and got very vague, elusive and contradictory answers. This confirmed my impression of MR Chrysler as a not trustworthy dealership.
Aaron the sales man was fantastic, had me in my new truck in no time. Got me what I was looking for even went out of his way to make sure I was happy with the truck a few months later. Quite happy with how I was treated and in the end Maple Ridge Chrysler was a good place to buy me new truck. Look forward to working with Aaron and the crew at Maple Ridge Chrysler again when I need another one.
Wow, this dealership deserves nothing less than 5 stars. Our salesman, Fred and the rest of the team were very accommodating for my wife and I while buying our new Ram 1500. We had a very tight budget, as well as another car loan already and they did everything to get us the numbers we needed to purchase our truck. We are super happy with our decision to go to Maple Ridge Chrysler and can definitely say from past experiences we’ve never had a car purchasing experience like this one. Seriously kind and genuine people here. Thanks for all your hard work! Highly recommend.
Aaron at Maple Ridge Chrysler helped us find the perfect vehicle for our family! He kept to our preferred price range,which was wonderful! No pressure at all, which was also great. He was very friendly and prompt with replies to all inquiries.
He went above and beyond in helping us drive away with everything we wanted & more. We really appreciated his wonderful attitude and going out of his way to locate the second missing key fob just so we didn’t have to pay extra for a replacement since our vehicle is used. That was awesome. Thank you so much Aaron, the kids really love our new family vehicle too!
(Not Aaron’s fault at all, but the detailing was horrendous.. We had to clean it ourselves once we got it home.. that’s why I only am giving 4 stars)
We are super happy with our purchase of our 4 Dodge Ram Promasters for our busy little plumbing company. We had a great purchasing experience and would buy here again! It's been a couple years since we purchased and James in customer service is still going above and beyond to help us out! Thanks so much for your incredible customer service James!
Although I didn't buy a car from them this go around, I had an incredible experience with their salesmen Tommy Davidson. I shared my needs vehicle wise, and to my surprise he never tried to steer or push me into something that did not meet my needs. He was patient and friendly, as real and up front a person I have encountered in the industry.
Not only that, after our initial meeting at Maple Ridge Chrysler, he reached out to me over the next 2 weeks asking how my search was going. Never pushy, super friendly. I wish my experience was half as good with other salesmen around the lower mainland, and I visited a lot of lots.
Whenever that may be, my next car shopping experience starts with Tommy and Maple Ridge Chrysler 100%
I had an excellent experience with Maple Ridge Chrysler! Jamal worked with me for almost a week while trying to figure out financials and getting me into the perfect vehicle for me. There is a reason he is one of the top salesmen. Everyone I met at MRC was smiling, friendly, and more than willing to help me find what I was looking for and make it work. Will definitely be recommending this dealership to friends and family. THANK YOU!
Buying a vehicle is both exciting and stressful. This time, however, my husband and I had the good fortune of working with Cody, who made the whole experience just that much better. Cody was a pleasure to deal with—he is easy-going, patient, and hardworking. We would highly recommend Cody and would definitely use him again. Thanks Cody for helping us find our amazing truck—we are thrilled! We would also like to thank sales-manager James—so professional...a true class act!
We purchased our new (to us) vehicle from Maple Ridge Chrysler and we are extremely happy with the service and treatment we received. We were helped by Lisa and she was fantastic. She really took the time with us to ensure she knew what we were looking for and what we liked and didn't like. I highly recommend purchasing your next vehicle from Maple Ridge Chrysler and ask for Lisa!!!
Just wanted to share my appreciation for the great service I received from Jamie in Sales and Mike on the Sales Management team! They were very knowledgable and professional. I felt like they always had my best interests in mind and were not pushy whatsoever. Would recommend!
This is a review for Tass SMITH who works at Maple Ridge Chrysler Jeep Dodge.. We purchased a vehicle from this dealership 4 years ago and landed up needing to get some documentation for the vehicle replacement insurance - required due to a red-light-runner. Tass ensured we got the documents within minutes - talk about great customer service on her part! Thank you very much as this will help in getting our insurance claims processed without delay.
Alisha Richardson was a great inspiration, and truly a great help with the purchase of my truck. You couldn't ask for a more friendly and charismatic individual to deal with. She is very professional and a pleasure to deal with, and gives an honest opinion and advice. I will be back in a couple of years and hopefully she will be there....
Just have to say I had a great a experience with Jonathan Mancini , great young guy to deal with. He made every effort to make a deal work for me. At this time I couldn't justify another new truck as I just purchased one a year ago. Definitely be my choice of dealership when I do buy a new truck. Thanks again.
Wow, great car buying experience today. Borko and his manager Dan were tops to deal with. Got a fantastic car at a fair price and was quick and efficient. Will definitely go back in the future when we need another new vehicle. Plus the location was in fact closer than we thought. Truly just over the Golden Ears Bridge, just 15 minute drive from South Surrey.
I recently leased a 2019 Jeep Wrangler from this dealership. My salesman Fred Firouzi was excellent to deal with. He took the time to understand my needs and worked with my budget to find the make, model and colour of the wrangler I wanted. I highly recommend to go see Fred if you are looking to Lease or Purchase a new vehicle. I love my jeep and I want to thank Maple Ridge Chrysler and Fred for making this happen.
its been just over a week since we picked up our new jeep and our sales guy Cody Smith has proven himself with taking care of all the small details that made a buying a vehicle at Maple Ride Chrysler a dream. Cody has given us years of great customer service in the Service department and now has surpassed our expectations in sales, Keep up the good work Cody!
Just wanted to give a shout out to Ryan for his incredible exceptional service he provided for my family. I am a new driver and an excepting mother. My dream has been to own a Jeep and I believe it’s the perfect family vehicle. My partner and I went to a couple dealerships and had nightmare sales people. My partner spoke to Ryan at Maple Ridge on the phone about our wants and he worked with us to help find us what we want. We ended up with a different Jeep than we originally were looking for but at a better value and I feel more in love with the new vehicle. I walked away with the vehicle of my dreams. Ryan went above and beyond to make us feel comfortable and went extra miles to give excellent service. It’s the best experience I’ve had at a dealership and I’m excited to have a new vehicle I’m proud of. Management should be aware of Ryan’s excellent service and he should be rewarded for his hard work. Thanks Ryan!
Thanks to Louis Grant the salesman at their dealership, he made the impossible possible ! I don't have the greatest credit and in the process of rebuilding but I needed a reliable vehicle for my family ❤ with his hard work and determination we left with a much needed upgraded Dodge Caravan ! Not only was he honest in helping us choose our new ride, he didn't take no for an answer to get us approved and went above/beyond for our family. After everything they even gift our family with Brand new TV 😍😭 and Brownie points for their family friendly environment !
John Molley did an excellent job from start to finish. My 2013 Journey had several issues, and John was friendly, courteous, and thorough from start to finish, I hesitated to bring up some issues because they seemed so trivial, but John took full responsibility and assured me that he would look after all the problems I mentioned. I waited in the dealership, and John kept me updated on what was going on and let me know when the ETA changed (for understandable reasons).
While I was there, my car was detailed in addition to some warranty work, and while there was still some dust on the dashboard and some crumbs (from kids) in the back seat, overall, they did a great job.
I would not hesitate to recommend your dealership, and John especially, to anyone. Thanks again!
I've bought a lot of vehicles and have gone thru a lot of sales personal throughout the years, but working with Borko was an absolute pleasure for both me and my wife. He was very understanding of our needs and did everything in his power to make sure we went home with the right truck. He's very fun to talk with and related able which made the whole experience that much more fluent and led us to our new truck, which was hand picked by Borko himself after he saw exactly what I wanted.
From start to finish there was no pressure or the typical sales pressure and guilt that comes with buying from dealerships. I would have no hesitation to work with Borko and his team or recommend people to him that are looking for a new or used car.
My father and I went to this dealership with one goal in mind. To sell both of our vehicles in order to get him one that he would not have to worry about for the foreseeable future. I needed to get the payments for my vehicle off of my shoulders. As it turned out we both left the dealership with vehicles that we were happy with and that saved us money in the long run. Whenever it seemed we hit a road block Max was quick to find a way to work around it. He genuinely seemed to care and want to see us leave the dealership not only with a smile on our faces but with a vehicle that we were happy with.
Max has continued to be helpful even 2 months after our vehicles were purchased and driven off the lot. My vehicle was broken into and the top destroyed and Max assisted me in locating a new one.
I definitely recommend this dealership and would advise you to deal with both Max and Eric who helped to make things happen on the financial side.
Charles Andrew Partridge
Proud owner of a 2014 Jeep Wrangler Sport.
Thank you Max and Len for helping me with my new car purchase.My mother in-law recommended coming to Maple Ridge Chrysler so I came in with what I wanted in mind, I test drove the 2014 Dodge Journey, even though I was considering a used vehicle and walked away with complete satisfaction. Everything about this visit was above my expectations!!! Max was always checking in with me while I was awaiting everything to be finalized, and was really friendly and knowledgeable. He went over the features of my vehicle and made sure I knew how to use them. I would highly recommend if you are in the market for a new vehicle to swing by and check out the selection and amazing staff. I was offered a great trade in for my old car and if there were stars to be given I would do a 5 plus!! Thank you again to everybody that made this happen for me!!!
Excellent from start to finish!
I was in the market for a new Jeep Grand Cherokee. I have dealt with many dealerships in the past over several manufacturers. This in particular was our fourth Jeep purchase and my first experience with Maple Ridge Chrysler. I heavily researched online across multiple dealers in the Vancouver area. What I found at Maple Ridge Chrysler was the best selection as well as the best service. Mike Retallick ("Magic Mike") handled my initial requests for information via email and by phone which really worked well for me. He was a pro through and through and really provided me excellent service and felt he was really working hard to earn my business. Once at the dealer never once did I feel rushed or pressured to buy or make a decision even though I test drove multiple vehicles. The overall service from everyone we met at the dealer was exceptional. Hats off to the team and ownership at Maple Ridge for really putting together a great buying experience that is miles above my other dealer interactions for new sales. Heavily recommended.
Thanks Zack & Company
I traded in my 2010 Dodge Ram Hemi 4x4 Laramie, which was also purchased from Zack Cole at Maple Ridge Chrysler. The team acquired a beautiful 2014 Mazda 3 Tech for me. There was a small amount of paint damage on the car at delivery. Bob Jacobson arranged to have this fixed through Craftsman Collision in Surrey. They did an amazing job. No hassles, no bumps in the road; I am a very satisfied customer. Love my new car - especially the lower gas bills! Thanks again for a job well done.