Bought a new 2014 Jeep Wrangler Unlimited Sport S. My salesman Felix was friendly, knowledgeable and not the slightest bit pushy. It allowed us to come to a mutually acceptable deal! Would not think twice about dealing with Felix again, in fact he talked to my dad one of the days I was there and who knows.....
We recently purchased a new Dodge Journey. We spent a lot of time researching different vehicles and our original experience at MacIver definitely made our decision where to buy easier once we decided on the vehicle itself. We were very impressed on both occasions we attended and felt very comfortable with Felix and the surroundings. We appreciated his truthfulness and assistance in making that final decision. He tried very hard to get us a price that we were comfortable with and went out of his way to assist in the process. He has been very attentive both in person and on the phone. We really appreciate his help and the professional manner he demonstrated. Thanks Felix!
Had been servicing a very old Jeep with 318k mileage...spent $2500+ on repairs within 1 year and the dealer was proactive and offered to provide me some of the $ spent towards a newer/more reliable vehicle. This gesture was a sign of good faith, which led to my purchase of a 2008 luxury SUV, and I am very happy with the purchase.
2014 Jeep Cherokee Trailhawk
We bought a new Jeep Cherokee, which is a really nice vehicle. Our salesman, Garry, made the whole process as easy and painless as possible. In just a few short days, we were driving our new vehicle off the lot. This is our second vehicle purchased at MacIver Dodge, and we would definitely buy there again. The service is great there as well.
I had thoroughly researched the vehicle that I wanted to purchase and after waiting for over a year to finally be in a position to purchase a new 2 door Jeep Wrangler Sahara I was off to the dealership. To start of with, we visited another dealership that we had dealt with in the past because we knew they would give us the best price. However, after a few days of being given the runaround they obviously did not want to find us a vehicle. Actually telling us that there were not any available.
So, it was then that we decided to go to MacIver as they are our local dealership and my husband has his pick-up serviced there. We started off with a phone call to the dealership and they put us in touch with Felix. We explained exactly what we were looking for (model and options). Since we were told at the previous dealership that there were not any available I wasn't too hopeful. However, within an hour we had heard (by way of a phone call and a follow-up email) that Felix had found us 3 - 4 vehicles we could choose from that would possibly work. We narrowed it down to two; called him back and booked an appointment to come in to see him.
It was obvious from the start that Felix is experienced and takes pride in his job. He made us feel welcomed and comfortable and the entire purchasing process ran smoothly and quickly. He answered all of our questions honestly. His friendly demeanor and sense of humour put us at ease during the entire process. He was quick to call when he confirmed that the vehicle was available and could be delivered. We were happy to pick up our vehicle earlier than what we had expected. When we went to pick up the vehicle, he seemed as excited for us as we were. He went over all the features of the vehicle and terms of our financing to ensure we were comfortable.
The 4/5 rating for friendliness was not because of Felix; he would have been a 5/5. It was because of the lack of friendliness, or politeness from the woman (did not get her name) who processed our mastercard refund. That was the only incident that left a bit of a bad impression, but nothing to ruin the entire purchasing process.
Overall, I was very impressed with both the service and the price we received. I am very pleased with my new vehicle and am confident that all my future needs will be taken care of by the professionals at MacIver. I definitely recommend dealing with Felix (and MacIver) for all your vehicle purchasing needs. You will not be disappointed.