Excellent service. Courtney picked my truck up in the morning and returned it when the oil change was done and it saved me a special trip into town.
Great experience!
Although this is the third trip in about the compressor, the staff is wonderful. Kathy is not only my sales lady but also a good friend. Chuck is friendly and understands the problems with these Ram air suspension trucks. I wish there was a permanent fix for this problem and Chuck will let me know if there is one day. All in all, very pleasant to deal with .
The staff at Maclang Orillia went over and above to make my experince buying a truck there the best I've ever had purchasing a vehicle. Alanna Cole especially made sure that my concerns about the warranty and some parts of the sale were not only acknowledged but also dealt with quickly and very efficiently. Thanks again Alanna, your an asset to that dealership. I would recommend buying a truck there to anyone. Sincerly, Don Guenette
The folks in the Service Department at Mac Lang are friendly, helpful and efficient. It is always a positive experience for me when I go there.
On October 7th I brought my 2014 Dodge Ram into Mac Lang Orillia. When leaving I felt the Truck not going into gear and jumping forward. When I called they proclaimed they didn't touch anything to do with that. Within 2 weeks my truck is now dead in my driveway and will not go into gear. I have zero proof that they caused it but it was perfectly fine prior to bringing it in. I needed to replace a gas cap... never again taking my vehicles there... The month it was paid off is the month it died. Last Dodge I ever purchase.
Service team was able to look at my truck the afternoon of New Years Eve and had it ready by noon June 2. Great service and reasonable price. Will definitely return.
So I took my Chrysler 300C in and got a quote for $168 to change the Oil Pressure sensor (1hr labor and $68 for the part). Made an appointment and brought the car in, then after 45mins I was told it is going to take 2 hrs almost double my written quote.
The moral of this story is, they do great work but the price you have to pay for it on an older vehicle is not worth it, I could have done it myself for $68 but now I have to pay over $300 for something that takes 20 mins to do.....not impressed and won't be going back there for service anytime soon.
Great Sales and Service department.
I purchased a new Vehicle from them in June of 2019.
Kathy in sales made sure I was taken care of from the first phone call to delivery of my truck.
Today, my vehicle got a flat tire. I made my first visit to the Service department here at Mac Lang. The service advisor went above and beyond to make sure my tire was fixed and replaced same day. This was something that I was told wouldn’t be possible at a local Barrie dealership. Thanks for getting me back on the road!
Friendly staff. Prompt service.
Avoid Carrie McCreight at all costs. Sold my 18 year old son everything she could. This was his first time buying a vehicle, the kid had no intention of buying any add ons, and had planned to stay within his budget. Yet he walked out of her office having signed for $4600 worth of "extra protection" on a used DART with almost 100,000km, almost 50% of the vehicle's value at the time. Car is now worth $5000, less than 12 months later. Pure scare tactics. Con artist. He will be paying for this low quality vehicle off for years. Did I mention the Dodge Dart sucks almost as much as Carrie's service? Should have known by the haircut. 0/5
Poor customer service. I have been a customer for many years and now it seems they are only interested in making a quick buck and not customer satisfaction. Service department charged me twice to fix the same problem and it is still not fixed. How can a dealer charge for a repair that isn't repaired. I spoke to the assistant general manager about the situation and he didn't want to discuss my concerns. I will be taking my business elsewhere. Save yourself some disappointment and use another dealership.
I first went to Highway 11 to look at purchasing a new truck after feeling like I was being taken advantage of I decided to go to Mac Lang Orillia where I dealt with Trevor Connor in sales, had a great experience. Went over many different options for my new 19 Ram, and ended up getting the identical truck I had looked at at Highway 11 but with $9000 more in options and the extended warranty for about $6000 less then the one at Highway 11. He was upfront with the pricing and personable, 5 star worthy for sure. My 3 star rating however comes from the service side of Mac Lang, not because of any particular person, I find chuck the service manager helpful but the time frame and punctuality of service is sad. 2hrs for an oil change, 1.5hrs to have an engine code reset and so on. My rear parking sensor broken the first week of having the truck in February, and the part is on back order until June sometime, (not their fault) but still very annoying. Then to have a random check engine light come on with 7000kms on the truck and have it take 1.5hrs to reset thats far too long. And i have a tire replaced under warranty and they didnt even put my personal spare tire back in the box of my truck after they replace my warranty tire, i didnt notice till i was home and had to go back to get it. And now theres a terrible clunk in the front end of my truck with under 8000kms on it and im almost afraid to bring it back to have it looked at because of how long i may be waiting around or without my truck. So with all that being said 3 stars is my rating with my experience so far.
We went to Mac Lang in Orillia to buy a new pick up truck. For one, the truck we wanted was actually almost $12,000 cheaper at a dealership near Toronto. In addition to that, the show room is pretty sad looking and needs some serious work.
The sales Associate Tim O insulted us at the end because we didn't buy the truck from him. We were walking back to our car and my husband walked past it and said "Whats the matter? Are you embarrassed to get in that thing?". Super great professional sales tactic.
I suggest going to another dealership that holds themselves to a more professional standard and will offer you better deals on a new car. If you want to be ripped off and insulted then for sure head to this place!!
Brought my truck in for some electrical work and winter/summer tire swap out....service was great. Done on time and to my 100% satisfaction... thank you :)
Excellent for customer service. Verry friendly knowledgeable staff.
I highly recommend this dealership. Awesome and friendly service. Tim and Carrie were great with this sale. Working with me to make the sale happen.
Tim was a very solid sales agent and handled all my questions and concerns with a smile and timely answers. Even when making simple mistakes on my part he was happy to adjust timing and anything else needed to make sure I was happy. I'm normally very un-trusting of a dealership let alone sales people and with Tim i was beyond happy with how everything went. I'm very happy to recommend him to anyone looking to buy a vehicle.
Service department is good but don't bother going to buy a vehicle there. Mac Lange used to sell for good pricing but make a trip to a Toronto dealership to get the same car or truck for a few thousand dollars less. In my case, about $5,000!
Worst Service by the service department I've ever had at a dealership. Service Manager Chuck Houtby should not be allowed to talk to customers , he has NO people skills at all and is blatantly rude. His Mechanic skill are questionable at best! Receptionist had nothing but excuse after excuse. Took my 2+ year old Caravan in for back wheels screeching ... Under warranty of coarse but chuck tells my I blew the back brakes and they must be replaced for $750+ as warranty doesn't cover wear items ... I say impossible that I did this and that it must be some type of defect , he just shrugs like he doesn't care. well after going else where I find that I was right since the one rear brake pad was perfectly fine and had almost no wear and the other side was totally disintegrated. which means HE NEVER checked either the one or both sides at all! otherwise the determination wouldn't have been that I just slam the brakes on all the time and wore them out. It would have been the one side had the calipers seize or something of that nature ...so talk about improper diagnosis! that was total Negligence on Chuck! once I confronted him about this new finding I got the " ohh well I don't care " " were not going to do anything for you " and then proceeded to tell me to get out after I said how unacceptable this was. No problem Chuck , I will get out cause there no way I'd ever go to a place that employ's people like you!
From the first call I made to having my picture taken, Gordie was there, answering all my questions and making this purchase a pleasure, Highly recommend Gordie Antle and mac lang.
The sales depart is amazing... So helpful.. If your looking to buy Tim is the guy to see.. Beyond happy with every vehicle we get from Tim.
Service on the other hand is the most incompetent bunch of people I have ever met.
I had a very dissatisfying experience with Steve Kenyon. While purchasing a vehicle I had brakes installed in order to certify the vehicle. A few days the brakes began to squeak. I returned to have the brakes checked and no abnormality was found. During this visit I had winter tires installed. The summer tires were placed in the back seat without covering bags. This required a thorough cleaning of the back seat.
I discussed this with Steve Kenyon. He denied that this was done, he inspected the back seat to find scuff marks on the doors and seats. He flat out refused to do anything about it.
After finding the brakes continued to squeak, I returned to Mac Lang to have them inspected again. Once again, no abnormality was found and the brakes were not changed, despite the noise coming from the brakes. I had the vehicle inspected by mechanics at Canadian Tire and they found a very loud squeak and wear indicating that the brakes need to be changed. I spoke to Steve Kenyon on the phone regarding this. He refused to honour the warranty claiming that Canadian Tire technicians were trying to complete unnecessary work on the car. He threatened to hang up on me on the phone. He then was not able to find the paper work indicating the warranty on the brakes so I asked if I would be able to speak to the service manager. Steve Kenyon told me the service manager was not in, so I asked to speak with the service department to sort this out. He refused to transfer me to the service department. I phoned again and asked to speak with the service department but I was disconnected. I phoned a second time and asked to speak with the service department, they informed me that the service manager was actually in today. Steve Kenyon lied, saying the service manager was not in when he was. Once again, he denied the warranty despite a documented abnormality in the brakes. After this, I tried to phone the service department, and kept being disconnected. Steve Kenyon refused to connect me to the service department.
I would strongly advise against dealing with Steve Kenyon at Mac Lang Orillia. He was disrespectful and unprofessional.