We purchased a car with the help of Misagh Khalili. He is very professional and we were really satisfied with his work. Thank you
Would just like to take the time to highlight the excellent service I received at Mazda Longueuil from Misagh Khalili. I recommend Misagh to my family and friends who are looking for their next vehicle. Thanks again
Vitali is the best! Best service will definitely be back! Thank you!
My visit to this car dealer was a bit of a bummer – the staff wasn't exactly friendly, and the customer service? Not great.
It definitely put a damper on my overall satisfaction with the place
WARNING! Terrible experience!!
I deposited $500 for a used car and when I wanted to cancel the deal (due to mechanical problems), the manager got angry and kicked me out of the shop at -6 degree at night! without paying me back....
So don't risk your money and go somewhere else.
The sales representative was very nice, professional and friendly. Company not to be trusted when buy other model of cars that are not Mazda. They promised to fix and clean inside the car but when I took the car back they tried to trick me that car was ready but the agreement we had before I took the car to bring back for somethings to be fixed is not the same when I finally took it back. DO NOT TRUST MANAGERS WORD. I am not happy with the company as it's not trust worthy. Make sure everything that needs to be done when buying your car is properly done before you pick up your car after purchase.
Needed a quick SAAQ vehicle inspection...Frances worked magic to schedule me. He was courteous, thorough and friendly. I would definitely recommend him/Longueuil Mazda for this service.
Booked an appointment for a mechanical inspection. Not only was I given the wrong date for the appointment over the phone that later did not match the text confirmation I got, the client’s Chinese name was so horribly misspelled, both first and last name, that I honestly have a hard time believing it wasn’t some kind of intentional act. Will be going elsewhere for the car inspection. Extremely unprofessional.
Good service with Olivier last week. He is very professional and kind to introduce every detail of the Mazda 3. I would recommend him as your sales representative
Run away, run far far away!! I admit my experience started off well. Charles, you are nice and did quite well. The manager of the used car department agreed to change the breaks ( they were quite bad) and when I picked up the car the oil was changed and the gas tank was full! Unfortunately things are down hill from there. The SAAQ crashed when they tried to transfer my plate. Not a problem, not their fault. So they issued me a receipt for the transfer, and because the accounting department was closed they promised to courrier a cheque to cover the transfer. They never courriered the cheque. 2 different people promised and nothing. They ended up handing it to me when I brought my car in for repairs the second week of driving it. My engine light popped on at the end of my first week. The thermostat needs to be changed. My reverse camera never worked so my husband looked to see if a wire was loose and found out that someone fiddled around with the wires. Some were cut and others were breaking. My reverse light, on the right side wasn't working either, nor was the right plate light. I have owned the car for 5 weeks, drove it for 1 and it's still not fixed. They claim to be waiting on the thermostat. According to an outside source, there is no wait time on these parts, they are quite easy to get a hold of. When I went to the SAAQ for the transfer, the VIN number on the receipt was wrong, so I had to go back. Then, with my contract in hand and the proper VIN they tell me the cheque is short!
Ya, ok, I have a loaner car, but it has still been 4 weeks!! My husband asked to speak to the manager, he was no where to be found. He left a message. Still waiting for a call back! Every time we call it seems no one is taking responsibility. The garage says they made the request to the parts department and now it's on them. Did they even order the parts?? I don't know, no one will verify.
My son most recently purchased a used car from Jaelle at Longueuile Mazda. We found the experience excellent. Jaelle was open, transparent and non pressuring. She answered all our questions and made the transaction seamless. We shopped on line from Ottawa and made the decision to buy over the phone/on line with her on the condition it met our expectations. It most certainly did. Jaelle made us feel like she was shopping for us. She was clear and outlined everything we would want to know being from another Province. We liked the experience so much that we have advised when we are in the market for another vehicle, we will be shopping there again. I have no hesitation in recommending Jaelle and Longueuil Mazda.
I have received an extraordinary service from Jaelle for leasing my new car, she understands clients needs and arranged every step of this experience easy for us. I highly recommend this dealership specially getting sales services from her.👍
Bought a CX-5 in August 2022 and we were told that we were eligible for a 400$ discount on the car as part of their new graduate promotion. All we had to do is come back to the dealership with an official transcript so they could verify I graduated. Came back a week or two after purchasing the car with the transcript and was told everything would be taken care of.
A month went by and nothing, so we called back to see if there was any updates, they said they'd have to check internally and then they would call back. No problem.
2 more weeks go by, we call them and nobody seems to know if a request was even sent in. They said they would get back to us within a couple of days because the person who could help sort this out was out of office. No problem.
October comes and we call them back, they put us in touch with the person who was supposed to be able to help, and she says all we need to do is sign a form that she will send us and then she can submit the request in their system. Perfect!
We get the form, and just above where it's asking for our signature, it says: I recognize that we have received the 400$. I call back and tell them I haven't received the 400$, why would I sign this? They kept insisting I needed to sign, otherwise there's nothing they can do. Fine, signed it and sent it back to them October 12th 2022.
Waited all the way until today, January 5th 2023, to call back. I tell the receptionist we want to check the status of a request sent out for the "New Graduate Incentive Program". Puts me on hold right away to go ask someone. Keep in mind I didn't give them a name or any personal information. She comes back 2 minutes later and says "Oh it will come soon, it is with Mazda Canada and there might just be some delays because of the holidays". I asked "How could you have checked my status request if you don't have my name or anything?" "uhhh..."
So anyways, they told me to keep waiting... It's been just under 5 months...
In addition to all this, we bought the car with an initial salesperson who was no working there at the time when we picked up the car. This is fine, but it would have been nice to have a new designated point of contact in case we had questions. In some way, the person who took care of us during the pick up was a bit the new point of contact, but when we started calling back for the 400$, she was also not working there anymore. As our last point of contact, we called the director of sales who was listed on our purchasing agreement and to our surprise, she no longer worked there as well... I understand that personnel changes are very common right now, but at least it would have been nice to have them dedicate one person for us to contact, instead of us talking to the 3-5 different people throughout all this back and forth.
Good service, professional yet friendly! Went for a new CX-5; we got all the info we needed! Jaelle was sweet and accommodating. Didn’t why at Mazda but I would return there if need be.
WOW WOW WOW! All I have to say about Jaelle Champagne!! What an amazing salesperson who really truly cares about her clients. She gives amazing service with attention to all the important details. Lens who does financing was also amazing and so helpful! Overall great experience. Really recommend this dealership.
Purchased my first vehicle here after having horrible experiences in other dealerships; Jaelle was extremely helpful, accommodating, and caring on a personal level, Lens was very professional and got us the best deal, the atmosphere is great and i’d highly recommend getting your next car here!
Had a great experience and very happy with my new car. Jaelle in sales was super helpful and answered all my questions honestly. I felt like she really cares about her customers and helps the process run smoothly! 👍👍
Longueuil Mazda est une référence pour ce qui est de l'achat d'un véhicule Mazda. Monsieur Brouillette à été très disponible, ses explications très justes. C'est la deuxième voitures que Monsieur Brouillette me vend. Il est très compétent.
J'adore ma nouvelle voiture!
La courtoisie sympathique et dynamique du service fut très apprécié, de plus la livraison rapide et bien organisée a fait en sorte qu'il n'y ai pas de délais inutiles ce que j'ai grandement considérée.
Un grand merci Mélanie et surtout Jean-Denis pour votre fort sympathique service.
Julie D.
Super service chez Mazda Longueuil. Yves-Robert Casimir alias Bobby est un vendeur hors-pair. Très clair et honnête. Il a su effacer la mauvaise expérience qu'on venait d'avoir chez un autre concessionnaire. Pour les voitures neuves et en location je vous conseil de demander après lui.
Voiture de location obtenu en moins d'une semaine.
Un tout grand merci à lui qui a comblé nos attentes!