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Lapointe Chrysler in Pembroke, Ontario

1398 Pembroke Street West
Pembroke, Ontario K8A7M3

No description available.

2018 2019 2020
Please note that the finance rates below reflect the base model and may vary depending on the trim selection. For more detailed information on a specific vehicle, click here to generate your free cost report.

2019 Chrysler 300

Finance 3.99% for up to: 60 months

Cash Rebate Up to: $0

Starting at: $42,045
2019 Chrysler Pacifica

Finance 3.99% for up to: 60 months

Cash Rebate Up to: $7,000

Starting at: $36,995
2019 Chrysler Pacifica Hybrid

Finance 3.99% for up to: 60 months

Cash Rebate Up to: $3,000

Starting at: $51,995

How did we do?

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Jill

New Car (Sales)

I ended up buying from another Dealership only because of manager Matt. will never set foot in that place again. he is a bully, disrespectful to customers and overheard some other bad stuff with staff. My husband and I with our 2 kids went to look at a van when we were in service and after talking with him my husband wanted to knock him out...no way to treat a man and his family who are in the military! Then when waiting for our vehicle in service we wanted to ask about a part and the so called manager Tila where she sits behind a wall, first didn't even get out of her seat to talk to us and was very rude and overall seemed like she didn't even want to help us...needless to say...never again. We will drive the extra miles to go somewhere else to get a little respect then to deal with those two idiots again!

Source: Unhaggle

Shane Coyle

If you like being argued with and being told wrong information, then this dealership is for you..... they tried telling us we had no warranty then magically found it after I told them we had gold coverage... too bad theybcouldntvtell me what that covered.....will not be stepping foot ever again here... nothing but problem after problem with them....

Source: Google

Kari Brew

Thank you to all who took time to warn others. Drove by yesterday, and was going to bring boyfriend back for a look (he's in the market for a jeep). So glad for those who warn others of shoddy service and snakey dealerships. We will take our business to Ottawa. (Cue the business typical response "please call our office so we can ensure to help you..... blah blah blah.)

Source: Google

Ryan Sweezey

Absolutely terrible....I wouldnt recommend this dealership to anyone! They wouldn't honour the warranty. I need a front axle seal replaced and they said "it's not a leak it is seeping" and that it's not covered. Now I have to find another way to repair the problem....thanks for nothing

Source: Google

Katherine Nichols

They are lucky that I am even giving them a 1. Absolutely the worst customer service my husband and I have ever received. We have purchased 4 vehicles from them in the past. They dropped the ball on every aspect of our purchase. The sales associate actually quit while our deals was being processed. We got the run around for 5 business days. They were very unprofessional and unorganized. We were charged $50 on our bill for fuel, the car we purchased doesn't cost $50 to fill. After all was said and done my husband went to pick our car to drive it home, the lugnuts were not even tightened!! My husband could have been killed or even hurt someone else. We will never give them our business ever again. Would not recommend this dealership to anyone!

Source: Google

Ben Zuo

To be honest, disappointing on 2 fronts:

Sales: tried to price match from another dealer and buy local, comms fell off the rails and never heard from them after a few back and forths

Service: brought car in to check alignment and steering, they claimed it was just the road but I insisted and they did an alignment and adjusted the front end caster and camber. Lo and behold, the car was tracking better afterwards. Took 4 hours to get it done though.

Probably never again.

Source: Google

Gabe Pinto

I want to say thank you to Matt and Tiffany. They were outstanding with the whole process.

So far, my new 2017 Dodge Durango is amazing.

Matt, Tiffany...keep up the great work!

Gabe

Source: Google

Rebecca Emery

I have always had great experiences. I have bought all my cars with Matt and wouldn't go anywhere else. He is always able to find exactly what I need and want. For my first car I came in with a strict budget I could afford monthly and a figure I was willing to spend on a car. I fell in love with the car he showed me and thought there was no way this fell into my price range, but it did! I LOVE this car 10 years later still! When it was time for my husband (and 3 kids) to purchase a van I knew exactly where to go. This dealership isn't even close to where I live but it is worth the drive. We bought an awesome van and couldn't be happier. I will never buy from anyone else.

Source: Google

Rachel

Great service by everyone there! A big thank you to Matt Greenidge for always going above and beyond! I will not go anywhere else!

Source: Google

T Doyle .

Looked at my parent's bill. They were charged $50 for fuel and $1500 for no name winter tires on steel wheels without sensors on a brand new vehicle. Greasy!

Response to sales manager: By provide receipts do you mean show me an invoice by your own service department that shows me the cost for wheels and tires? How enlightening! And I know what fuel costs thanks, I'm saying charging for fuel on a brand new vehicle is gouging. The vehicle wasn't even priced very competitively it was just close and convenient. I bought 3 brand new vehicles in the last 4 years, from 2 different brands and dealers and all came with a full tank. No charge and much better pricing! I think the service provided at Lapointe is just poor comparatively. Next time we'll be making the longer trip to a different dealer.

Source: Google

T Doyle

Looked at my parent's bill. They were charged $50 for fuel and $1500 for no name winter tires on steel wheels without sensors on a brand new vehicle. Greasy!

Response to sales manager: By provide receipts do you mean show me an invoice by your own service department that shows me the cost for wheels and tires? How enlightening! And I know what fuel costs thanks, I'm saying charging for fuel on a brand new vehicle is gouging. The vehicle wasn't even priced very competitively it was just close and convenient. I bought 3 brand new vehicles in the last 4 years, from 2 different brands and dealers and all came with a full tank. No charge and much better pricing! I think the service provided at Lapointe is just poor comparatively. Next time we'll be making the longer trip to a different dealer.

Source: Google

Kristen Pence

You can keep having friends and family post good reviews but the issue is all the same. Your company is as strong as your weakest link. If you’re sales manager harasses an employee as he has on company property and company time then he is a representation of YOUR company.
How your employees act is a representation of what you allow at your company.
Take care of your employees so that they will take care of you in return.

Source: Google

Maurice Lupito

I purchased a vehicle from here and had a great experience. The staff have always been friendly and professional, service department is excellent. Sad to see a great company being crucified over the actions of one sales manager.

Source: Google

Carlie McDonald

Had a terrible experience and will not be going back. I went in to get my tires and cruise control looked at and they told me they would shuttle me home. I waited for an hour and a half, waiting for them to take me and they forgot! They said they were looking at the car the whole time but that turned out not being true. When I asked to see what was going on, I went back and they had done nothing. Such a waste of time and definitely waste of money. Ended up being there for over 2.5 hours with nothing accomplished but losing money.

The waiting area was terrible. There were literally people getting locked into a room right in our area over and over again. I'm not joking. It was ridiculous. And the employees would hang out by that area and gossip about the other employees and their personal relationships.

It seems like they're always like this too. There were others that day that were mad that day too. One man was talking to them asking why he was still waiting on his vehicle. He was told his his oil change was going to take only 15 minutes to be finished but at that point he had been there for an hour and a half and they hadn't even started.

Will not be returning.

Source: Google

Stuart Lawson

If you had asked me after my first visit how I felt, they would have awarded them two stars. But, as a particularly difficult customer, I feel that they have bent over backwards to address my concerns. On one occasion I had to wait for parts and missed a service deal, but they honoured the deal and gave me the discount. Bottom line is that they're a business and they are going to try and upsell you- just be friendly and firm and they will back down.

Source: Google

Andrew Steel

Aggressive sales staff. Poor after purchase service. Up charge as much as they can. Will not honor any previous commitments. I love Jeep and Ram but would rather drive to Ottawa than deal with the Lapointes. Bottom line, they are just out to make a dime and damned be the customer.

Source: Google

John Kay

Great customer service, for sales and service. Live two hours away and still go back time to time depending on what is wrong. My vehicle has been treated really well there.

Source: Google

KingFlippieNips

Went in to finance My first car, there was a couple hiccups because of my age at the time and my occupation, but they got through it all and got me in a brand new dodge dart for the fraction of the price for a new one because it had a couple thousand km on it so it was considered "used" at the time I dealt with willow as my sales person and she was great, but everyone else there was friendly and awesome, to this day every time I get my car serviced it's always on time and out when they tell me it's going to be done!

Source: Google

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