I ended up buying from another Dealership only because of manager Matt. will never set foot in that place again. he is a bully, disrespectful to customers and overheard some other bad stuff with staff. My husband and I with our 2 kids went to look at a van when we were in service and after talking with him my husband wanted to knock him out...no way to treat a man and his family who are in the military! Then when waiting for our vehicle in service we wanted to ask about a part and the so called manager Tila where she sits behind a wall, first didn't even get out of her seat to talk to us and was very rude and overall seemed like she didn't even want to help us...needless to say...never again. We will drive the extra miles to go somewhere else to get a little respect then to deal with those two idiots again!
Had a terrible experience and will not be going back. I went in to get my tires and cruise control looked at and they told me they would shuttle me home. I waited for an hour and a half, waiting for them to take me and they forgot! They said they were looking at the car the whole time but that turned out not being true. When I asked to see what was going on, I went back and they had done nothing. Such a waste of time and definitely waste of money. Ended up being there for over 2.5 hours with nothing accomplished but losing money.
The waiting area was terrible. There were literally people getting locked into a room right in our area over and over again. I'm not joking. It was ridiculous. And the employees would hang out by that area and gossip about the other employees and their personal relationships.
It seems like they're always like this too. There were others that day that were mad that day too. One man was talking to them asking why he was still waiting on his vehicle. He was told his his oil change was going to take only 15 minutes to be finished but at that point he had been there for an hour and a half and they hadn't even started.
Will not be returning.
If you had asked me after my first visit how I felt, they would have awarded them two stars. But, as a particularly difficult customer, I feel that they have bent over backwards to address my concerns. On one occasion I had to wait for parts and missed a service deal, but they honoured the deal and gave me the discount. Bottom line is that they're a business and they are going to try and upsell you- just be friendly and firm and they will back down.
Aggressive sales staff. Poor after purchase service. Up charge as much as they can. Will not honor any previous commitments. I love Jeep and Ram but would rather drive to Ottawa than deal with the Lapointes. Bottom line, they are just out to make a dime and damned be the customer.
Great customer service, for sales and service. Live two hours away and still go back time to time depending on what is wrong. My vehicle has been treated really well there.
Went in to finance My first car, there was a couple hiccups because of my age at the time and my occupation, but they got through it all and got me in a brand new dodge dart for the fraction of the price for a new one because it had a couple thousand km on it so it was considered "used" at the time I dealt with willow as my sales person and she was great, but everyone else there was friendly and awesome, to this day every time I get my car serviced it's always on time and out when they tell me it's going to be done!