Purchased a used 2010 Audi from Taylor. Excellent customer service and very happy with the price and the vehicle. Would highly recommend to anyone looking for a new or used vehicle !
Damon & Carl at Kelowna Dodge were a 20 out of 10 you guys! Damon hands down had the most knowledge of any salesmen I've met. And a genuine knowledge, not just a few things he had to memorize so he could make a sale. We could tell he really believed in the vehicle he was selling. He wasn't pushy, he was accommodating in every sense of the word and even followed up to ensure our first day with our new ride went off without a hitch! Carl, the sales manager, knocked it out of the park just like Damon. Carl was determined to make the sale and was super up front and we got down to numbers right away. There wasn't any messing around and no one wasted any of our time. Carl & Damon literally took the hassle out of buying a vehicle. Well done guys, you deserve so much more than just a commendation/great review!
The staff was friendly and knowledgeable. Mark allowed us an extended test drive to become familiar with the vehicle. This low stress, low pressure style of sales was a wonderful way to do business. We strongly recommend Mark and Kelowna Chrysler for the purchase of your next vehicle.
my boyfriend and i both bought brand new vehicles from Kelowna Chrysler within 3 weeks of each other and spent a lot of time there in the process and everyone we met in the process were so kind hearted and helpful! Luc and Craig were awesome through it all. Being young and buying a car can be scary, especially having bad experiences at previous dealerships but i can tell you that the guys and gals at Kelowna Chrysler want you to be happy and will help you every step along the way to make sure you can comfortably get the car of your dreams.
I just popped in to the Service Center to see if someone could help me get the door on my Intrepid to shut and latch. They were so graciously helpful, it wasn't an easy job, but they got 'er done!! They didn't even charge me, just wished me a good day 😊
My 2014 Audi A5 was recently vandalized. I got the work done by Kelowna Chrysler. The job they did was nothing short of amazing. Great guys to deal with Derek and Mike went the extra mile to give me a courtesy vehicle when they didn’t have to. They kept my updated via phone. The whole process was super smooth, I wouldn’t have wanted to take my car to anyone else for this job. Great work done by Dean Jackson in the shop. Can’t say enough about how professional and great these guys are to deal with. If there was an option to give more then 5 stars I would do say. Thanks again Kelowna Chrysler!
Absolutely amazing dealership. The crew here went out of their way to make my vehicle purchase possible (even coming in on their day off). They are very polite and helpful and always quick to respond. I would recommend this Dealership extremely highly.
I've purchased all of my trucks from here, but when I reported an issue within 12 hours of my last purchase the sales person denied responsibility for it and was rude and condescending. I will not be purchasing vehicles here in the future.
I purchased a used 2011 jeep wrangler from this location. The finance manager pushed for me to purchase all the warranties they offered, at a very large price. I declined as the vehicle already has 100K on it and most expired after that. It has been 6 months and my door locks no longer work with the key fob, the rear glass cracked in the cold weather, the power steering pumped failed, the stereo doesn't work with in temps over 25 degrees or lower than -5 and right now the jeep is having its transmission worked on as the clutch wont disengage ($2100). These jeeps are not built how the old ones were. I had an old jeep TJ that would have continued to run forever and I should have put my money into it.
I've been there a few weeks ago to get my air bag recall done, while the truck was there, i asked them to do a full inspection. They called me up to let me know my brakes are almost metal on metal and it would cost me $828 for a full set of rotors and brake pads(for parts alone). I was skeptical knowing that my rotors are not even 2 years old, so i told them not to change anything. I bought a set of brake pads at Canadian Tire and got ready to change them. All of my brake pads are still at least 50% good, and my rotors have absolutely no reasons to be getting changed anytime soon. If i didn't know any better, the stealership would have charged me over $1100- $1200 for parts and labor to change a set of brakes that are perfectly fine for another 2-3 years! Won't be returning there any time soon
Kelowna Chysler generously sponsored the Kelowna Comedy Festival. We could not have done it without them. When you buy a car with Kelowna Chrysler, you are helping the arts in your community!
I ordered new mag wheels for my car. I was happy with what the parts guy came up with and was excited to get the work done. That excitement was shot lived however. I brought my summer tires in a week earlier so they could be mounted and balanced BEFORE I GOT THERE. Surprise not done! I got to sit there 1 1/2 hours waiting for the mounting and balancing on the day of my appointment. When I went outside to see the work I realized it was done wrong. My tires were clearly marked FR/FL and RR/RL expecting them to be rotated, they just stuck them on with absolutely no regard as to the proper way to rotate tires. My left front was reinstalled on the left front, right front was on the right rear and the other 2 were they were last year. How can the mechanics at a dealership to do anything to a car if they can't even put tires on correctly? When I went in to explain my issue the girl at the counter at first just ignored me, I had to ask her twice if she heard me, when she acknowledged she heard me she blurted out just make another appointment and we'll fix it. I'd rather pay to go to Rick's tires and have it done correctly. Thanks for wasting my 1 1/2 hours. Very disappointed with the attitude here and the work.