I am still applying for car Loan but people are good when talking with me in the phone.
Simply put, first class service from the entire team. Began with a very courteous follow up to an email enquiry from the reception attendant and then a more detailed follow up from Larry Wilson. Up until the point I entered the dealership I had several miserable experiences although Larry, Jordan, Umar and the rest of the team more than made up for that (including the service team who made a point of taking the time to discuss the service schedule with me - even though they were very busy and I won't be due in for months).
A little clarity required on a couple of points and too much to go into detail here although suffice to say that the team (with Larry my point person) made sure that the issue (a minor one at that) was resolved and that I was kept happy on that issue and at all times.
Over the moon with the service and would recommend the dealership and the vehicle in a heartbeat. Your loss BMW, Toyota (less expensive doesn't make up for inadequate customer service), Land Rover (yes they do sell themselves....just not to me), Mercedes, Lexus.
I recently bought a 2009 Chrysler Aspen from there. First off, the level of service I recieved was 2nd to none! From the General manager to service and all the way thru, I was really treated well. If you are looking for a new, used or service spot for your Chrysler, Dodge or Jeep, this is the place to go!!
Rui was fantastic. He listened to my needs (wants), made great suggestions and got me the best truck !( Dodge Ram 1500 ) I was extremely impressed with the entire process. Awesome price, friendly service and an overall 5 star experience. I will definitely be returning to this dealership. Thank you!
We recently purchased a new Grand Caravan from Islington Chrysler, and I’ll start by saying I never thought buying a car, from a dealership, for a great price, would have been this enjoyable, and painless. This was by far one of the best. Most professional car buying experiences we’ve ever had. We had the pleasure of working with Rob Valeri (sales person), and Jay Jay Pickafort (finance). Both Rob and Jay Jay are very great people to deal with and I’d recommend either of them without hesitation.
We actually live in Waterloo, but found a great price advertised online—we email the dealership regarding the price we found, and within hours Rob phoned us back to confirm that he could give us that deal, and that he had already cleared it with his showroom manager.
We went to the dealership that Saturday—the place is beautiful, and the cappuccino machine is awesome. Rob and the Team made us feel right at home, and there were absolutely no surprises. All aspects of the sale went extremely smooth. Rob and Jay Jay were both extremely helpful, and had some great suggested to upgrade our purchase, but there was absolutely no pressure at any point. We definitely give the overall experience 5 stars, and would not hesitate to purchase from Rob, Jay Jay and the team at Islington Chrysler again!
Chris and Robin
Great dealership and great experiences at Islington. My family and I have purchased 5 cars and trucks from Islington over the past 7 years and can say without a doubt, these have been the best buying experiences we have had. We have not been pressured, over-promised or disappointed. We have found the vehicle we need at the time and offered fair advice and direction with regards to our buying choices. I can and do recommend Islington as my choice for car purchases every time. I am happy to drive for nearly an hour to provide them my business. Most recently we have purchased a used RAM 1500 Hemi and a new 2014 Diesel 1500 and are extremely pleased to say the least!