I have Tiguan 2016 and no use it very often . In 2018 the mileage only16800KM, they ask me do 30000 KM mileage maintenance and change $272+tax(include oil change). It seems over serviced for t
Now, my Car only 22500KM, it is already served for 45000KM mileage maintenance . It seems not necessary, we are paying over service for nothing.
An other case is , my car still in VW guaranty, check engine lights on, I went to Romar to solving the problem. Finally they tell me, every thing is ok. Then charge me $116.96 labor fee. I really don’t understand what is VW warranty meaning for. Unbelievable this service charge!
Worst experience ever. They never called me to advise that my car was ready for pickup. When I called to have some news, they told me they did call before which was not true, and that the shuttle service was over for the day. They preferred to lose a client over refunding me 20$ for my taxi, the explanation was that if they do it with a client, the should do it with all their clients. Never returning. If I could, I would not give them even one star.
J'ai fais affaire avec David pour une Jetta neuve, et je suis bien content du service que j'ai reçu ! Il connait bien le produit et m'a offert une transaction avantageuse par rapport à la concurrence
Amazing service!! Jean-Claude is the best! He goes above and beyond for his customers. Thanks alot, I'm very happy!
My initial experience here was okay - the car salesman Ricky was great with both cars - I have purchased a Jetta and now a Tiguan. My Jetta was amazing. The Tiguan has been a disaster.
With the Tiguan I have had issue after issue - with 23,000km on the car I have had to put oil in over 10 times! After calling for advice, Michael who works in service made a remark to "have my husband call" because what I was saying (the car needing so much oil) didn't make sense. He mentioned every 5,000-7,000km the car would need oil but calling other VW dealerships I was told it's 7,500-10,000 MILES or 12,000-16,000 km so I really shouldn't need that much oil.
A few months ago we brought the car for an oil change and oil filter change, and were told "you won't need to add any oil until your next oil change," well guess what we have had to add oil 2 more times since then.
They continue to tell me there is nothing wrong with the car which is highly frustrating. I will never buy another car from here again or recommend VW to anyone. STAY AWAY
I have honestly never received such amazing and friendly service from a dealership as much as VW Rimar. Kathy has gone above and beyond for my husband and I from beginning to end on purchasing the perfect vehicle for our baby girl that is on the way. Even after the purchase has been complete, Kathy, along with Michael were always there to serve me at 110%. Including Tania from the service department was always there making sure I have everything and treating me with so much kindness. I really feel the love and the care everytime I walk in there. Thank you guys so much for always putting a huge smile on my face!!
I’ve been dealing with Rimar for the last 8 years. 2 VW’s later and Rimar will always be my go to place. The have great coffee and treats which is always fun! The best part of Rimar is Jean-Claude! He is so genuine and honest and such a blast to work with! I am surprised to see many 1 star reviews. My experience here has always been top notch. Thank you Jean-Claude I look forward to purchasing my next VW soon.
Wanted to try a specific car and was told that I couldn't and if I wanted it I'd have to order it and that's how it's gonna be. I will not purchase a car without trying it. Heads up, I called other Volks and it's only this one so stay away!
Don’t go here… avoid this dealership as if it were the plague! There are way too many other VW dealers in and around Montreal for anyone to settle for this shameful place. After getting robbed of my deposit I started reading reviews and quickly learned I’m not the only one.
They wanted to sell me a car for full retail price PLUS a premium and acted like I was getting a bargain. After signing and leaving a deposit, they refused to give me a printout of what I was signing for saying I would get all the paperwork at delivery. I went home and crunched the numbers and I quickly noticed I was getting played for a fool… it was ridiculous! What kind of dealership sells a car for MORE than MSRP and pretends it’s a bargain!
When I backed out, they refused to give me my deposit back. Management’s own smug advice was: “You shouldn’t have left a deposit”.
A bunch of liars and crooks!
I expect a “scripted” copy/paste response to this review about how they value my blah-blah-blah… and management will look into it. Don’t be fooled… I’ve been getting d***ed around and ignored for weeks.
We went back to Rimar for the second time thanks to Jean-Claude's amazing customer service and the respect he has for his clients. He ensures returning customers are treated just as well as new ones. He accommodated my busy schedule and was so respectful of my time and budget. Thank you!!
Kathy is by far the greatest and friendliest sales rep I've ever had to deal with. She's got my trust 100%
It's been twice I've dealt with her and looking forward to again in February
Very lack luster. Take it from a guy who also used to work in car sales, this level of customer service was more than sub-par. Waited 20 mins beyond our appointment with not a single person coming to great us while in the dealership. No offering of a place to sit nor a cup of coffee, nothing. General Manager did not come see us to meet us either which is an industry standard. Delivery person did not want to deliver the car on the weekend either, which begs the question of his standards of caring at all for his clients. Sales man was condescending about how Volkswagen has high standards. And he may be right, but Rimar however, is a old dealership with new paint on the outside to bait people in.
No gas in the tank for a 40k$+ vehicle, simply to save themselves money.
When arriving to collect the car, they did not even have the promised winter tires and mags associated to the purchase. Then proceeded to make excuses that they will have to be ordered but have no indication of how long it will take to have them in.
Horrendous service. Will never come back here. My son bought a car brand new from here and they didnt even give him a 1/4 tank of gas when leaving. Brand new GTI and they couldn't even do that. Stay away and dont waste your time.
Great deal and good service.
Thank you Mr Abbas good service.
I had a really great experience at Rimar.
I was served by a really nice human being. Fritzlee Joseph. If you are looking to buy a Volkswagen, than ask to be served by him.
I didn’t buy the car but I really wanted to give him the sale. I had preferred the handling of another make and model.
Best of luck Fritzlee.
Ask for Jean-Claude u won't regret!!
I just walked away from Rimar Volkswagen in Saint-Leonard because the seller wants me to make a non-refundable deposit on the newly announced EV ID4 AWD, a model that no one has seen yet.
They just wasted 60 min of my life since I purposely asked the guy on the phone if the deposit is refundable and they said yes twice! They made me come to the dealer then say otherwise!
Stay away from this dealer!
Great service and fairly good prices .Very nice people working there.
Don't hesitate to go there if you own a VW .
great customer service, Tanya gives the best customer service. nice and clean with hands sanitize everywhere, very good coffee complimentary, very clean Toilette and love the faucet very high tech. highly recommend.
Best place to shop for your dream
VW car, the trust is there, fidelity, honesty and A1 service, very professional.. Thank you Ricky, Bianca, Jonathan and team for the excellent service👌 VW 👐
Very clean, helpful and good very good service only remarks is that you couple hundred bucks to fix your car and usually they should wash it at least
I highly recommend Rimar volkswagen! We had Fritz as our sales representative and he was amazing! We had our two boys with us and he was so patient through it all (he even gave them his snacks). I have to say everyone was amazing and warm, great service! Bravo!
Great Amazing Staff , I enjoy every single visit at Rimar , Laura in the service dept. is amazing I'll gave them 10 stars if a could .
I have nothing but excellent things to say about this place this dealership goals be on its requirements to make sure that you are happy and content with your purchase and your new vehicle in every way possible honestly... I am glad that I went here to buy my car my 1st car brand new off the lot never driven by anybody else I'm super happy that I got it here at Rimar VW Because the team is just wonderful people from Front Desk to the finance department And everybody in between that I came in contact with.... I have nothing but excellent things to say about this place this dealership. Goes Beyond its requirements to make sure that you are happy and content with your purchase and your new vehicle in every way possible. Honestly I am glad that I went here to buy my car my 1st car brand new off the lot never driven by anybody else I'm super happy that I got it here because At this Volkswagen dealership is highly
They are all about the customer and that's what you CALL GREAT SERVICE!
With that being said I highly Recommend you shop here for your 1st Volkswagen you will not regret it in any form or fashion and that's coming from a happy customer that just bought a Brand new car Make sure you ask for
Michael ...Marco or Bianca
THEY TRULY ARE GREAT PEOPLE!
THANK YOU RIMAR VOLKSWAGEN!!!
YOUR TEAM IS AWESOME!
I have nothing but excellent things to say about this place this dealership goals be on its requirements to make sure that you are happy and content with your purchase and your new vehicle in every way possible honestly... I am glad that I went here to buy my car my 1st car brand new off the lot never driven by anybody else I'm super happy that I got it here at Rimar VW Because the team is just wonderful people from Front Desk to the finance department And everybody in between that I came in contact with.... I have nothing but excellent things to say about this place this dealership. Goes Beyond its requirements to make sure that you are happy and content with your purchase and your new vehicle in every way possible. Honestly I am glad that I went here to buy my car my 1st car brand new off the lot never driven by anybody else I'm super happy that I got it here because At this Volkswagen dealership is highly
They are all about the customer and that's what you CALL GREAT SERVICE!
With that being said I highly Recommend you shop here for your 1st Volkswagen you will not regret it in any form or fashion and that's coming from a happy customer that just bought a Brand new car Make sure you ask for
Michael ...Marco or Bianca
THEY TRULY ARE GREAT PEOPLE!
THANK YOU RIMAR VOLKSWAGEN!!!
YOUR TEAM IS AWESOME!
Laura the technician was really sweet. Here to help
Amazing service by Ricky, Micheal and John. We were blown away by their welcoming attitude and the way they wanted to help. Definitely coming back for the next car. You are in good hands!
The worst car dealers I have ever met! Those guys have no clue how to run such a business. They better work for the government than trying to deal with more customers.
VERY POOR SERVICE.....MY FIRST VISIT AND NEVER AGAIN......
I LEFT MY CAR FOR THE DAY FOR OIL CHANGE AND PICTURES FOR RUST... DROPPED CAR OFF AT 7.00 AM AND AT 4.30 PM NO NEWS,I HAD TO CALL TO VEFIY IF IT WAS READY AND ADVISOR TOLD ME IT WAS AT THE WASH.... ONCE I GET THERE PAID MY BILL OF 132.00$ FOR OIL CHANGE AND TRUCK WAS NOT WASHED.....I WILL NOT RECOMEND THIS DEALERSHIP TO ANYONE.....
I want to commend Pierre Sibe for his outstanding service. He was very courteous, knowledgeable and quick to call us with our concerns regarding our car.
Thank you Pierre Sébéh and Tanya at Rimar, what an amazing team, my companies have been going to Rimar since 2015 when we got our first Jetta, Pierre and Tanya will give you the best service whenever your cars need maintenance, they are so nice and professional, I am so happy with RImar that in 2019 ordered another 3 cars, a Golf, Jetta and Tiguan. Keep up the amazing work!!! You guys are the best. Take care sincerely Italo Victor Demanins
Sales team is amazing. Great service and employees, always ready to help you.
Good job Rimar:)
I brought my car at the service at Rimar , They took care of me very well especially the advisor made me feel very important.
If you need a person that really want to take care of you and your car , ask for Pierre
Thank you
Best decision I have ever made. I needed to be convince with a car that would reflect my own personality to be more efficient to the environment. Mme Di Tommaso not only fill in on the details, she shared her knowledge as some that take care of you, your life and needs. It wasn't just a sale go bring the cash. She offered what I was asking for, not what the company needs to bring in. I recommend.
Great environment, Very nice staff. Go see nick at parts great service!
Very nice service and very nice renovation !!!! Roulez-VW....
Horrible service, attitude and cars. If you must buy a VW, do not go to RIMAR.
The sales team is quite aggressive, they have a very annoying attitude that in the end does not leave you wanting to buy a car with them.
After 3 emails, and 2 calls gave me an appointment and I really regret wasting my time with them.
Decided to change my wife’s Jetta. We bought that new from there in 2013. Contacted with them by live chat. Got answer and invitation for a Saturday. Went there with wife and daughter. The person who made an appointment, was not there. He did not inform no one. No one did not want to resolve the issue. There was just one person who could figure out the problem. He did not have time. I asked about any Saturday. He said he always busy in Saturdays !!!!! and asked our phone number to make an appointment in other days. No one did not call. No one to work on Saturday for clients. Horrible relationship. I like VW cars. But never go for them to Rimar again.
Thank you to the owner on a great deal on brand new tiguan!
When calling to make an appointment for a check engine under warranty, they tell you they are not available until the next month, and when I asked if I can bring my car at 1pm, next month, the incompetent lady on the phone said that's impossible with an attitude, telling me that for a check engine it takes 2 hours and they close at 4:30...so not only they can't accommodate you, but on top of that they have people who can't even add 1 plus 2! Pathetic service.
Dont trust them. Went for my tire change and an alignment. Steering was shaking and the tires were making noises. Had to go back twice.. and spend many hours waiting with no result. Ending up going to Duval VW they check the alignment and the balance and it was totally wrong. They fix it and everything is working fine. I had to pay twice for the same job since they didn't want to refund me for their bad job.
Left my car for reparations and never call me to advice it was ready. Left two messages, never called back. I called later to have news and they told me they did called me when the car was ready which was not true at all. When I asked for a shuttle to pick me up from work as I had no spare car with me, they told me the service was over for the day. Asked to refund the taxi service to get there, and they told me NO, that if they did that for me, they should do it for all clients. Overall it was my fault for not having called earlier, which I did twice. They preferred losing a long standing customer over refunding 20$ for a taxi. So disappointed I will never return.
3rd VW in a row at different dealerships each time. Rimar definitely stands out. Everyone involved in my transaction (Ricky, Jonathan) were courteous, patient and very knowleadgeable. Would be coming back at the end of my term.
Unfortunately, this was truly the worst service I’ve ever received. Took 10 calls to get an appointment. After the appointment they had to order the piece which took 3 weeks. They never called me to let me know the piece was received, I had to follow up a many occasions. Once they received the piece we took an appointment for the piece and an oil change. They forgot the oil change and once I got home I noticed they had left tools in the back seat and that I was missing an wheel cap. Brought back the tools and ask if they could help me with the cap, but wanted to charge me full price. Never going back. I answered poorly to their survey and received an email that they would call me to excuse themselves, yet they never called. Horrible experience!!!!
They took very good care of me and they made sure I understood what My benefits were . Very friendly and helpful and very knowledgeable of their products. Great service overall I would definitely recommend. Thank you to Ricky and Jonathan Salvatori.. anytime you go there look for them !!!
Sales consultants (R.) are extremely pushy and dishonest. I was told I will get a better deal than the one I had, they gave me similar price to pay per month (for a purchase), with a cheque to cover some expenses, but i had to pay a certain deposit. The price to pay per month was calculated AFTER the deposit I pay, which means that (1) this is not a better deal , and (2) the cheque I receive as "gift" is somehow a return of the deposit I pay... Plus that amount is even lower than what I pay as deposit. It was a huge game, and i am happy that i noticed it early enough and left from the beginning. I did find a better deal at the end, with more honest salesmen. I do not recommend at all.
I've been trying to get an appointment for a safety recall since July 2018 that i received a letter from Volkswagen Canada and they always say somebody is going to call you back! but nothing yet! i want to buy a Tiguan but i'll try for a better customer service.
Had a great experience. Everyone was very welcoming and quite friendly. Will definitely refers friends to them and will go back again in the future
Overall rude and not welcoming staff.
Since my Jetta 2013 was unable to start, I had to pay a towing to boost the battery. Thereafter, I called VW Rimar and was told that they can do a checkup for free if number of KM is not high, in my case it was 22000. So I went there and to my surprise I ended up paying almost $80 for tighten the battery cable which it was already well fixed. So I doubt that it was the cause of the car not starting up. I found this ridiculous for charging customers where their cars are still under Warranty. Good Job VW. I'm 100% sure my next car won't be VW. I just want to finish this lease soon.
Receptionist are so rude and snob, the team of after sale service are very unprofessional.
I would never ever buy a car and wouldn't refer anyone to this dealership.
Excellent service, le personnel est à l'écoute de nos demandes.