très bon service!
I had a really good experience since the moment I contacted them to ask for information, to visited them for a test and then when I went to finalize the purchase.
About customer service:
Alexandre exceeded expectations, since the beginning he was very helpful and honest, trying to find the best option for me, he was looking at different possibilities, and something very important that I appreciate as a client is that I never felt pressure form his side to take a quick decision, he was always contacting me for a follow up, but never putting a pressure, he let me take my time. At the end he provided me a good option, even until the last day, he tried to find something better for me, Alex is the best!
About the car itself:
It has been a week since I got it and so far I am really enjoying driving it. There are just few details on it that it need to be replaced but I was already aware of it, as mentioned before on the customer service review, Alex was honest and explained it to me since the beginning.
I would recommend Volkswagen Drummondville, it was nice experience since the beginning until the end. Even if it took me around a total of 6 hrs. driving (I’m from Montreal and I had to do 2 trips, one for the test and another to close the deal) I don’t mind going back just to say hello to the team : ).
My father purchased a vehicle from here and we were SO satisfied with the experience. We are from Ontario and everyone at the dealership was welcoming, helpful, and knowledgeable. They sent us pictures and videos of the car before we arrived, explained everything about the vehicle and licensing, and provided different options for payment. There was a minor issue but the Manager fixed it immediately and explained to us what happened (we thought there was a leak but it was only because the engine was washed before our arrival!)
I felt like they cared about us and wanted to make us happy. They never rushed or made us feel pressured. The car was ready to go the same day but we needed to stay a night and they even suggested hotels!!!
Thank you to Sean, Max, and all the other folks (sorry I’ve forgotten your names!). My dad loves the car, but you made it so so much more special for him because you guys were so great! Thank you isn’t enough!
Empty lol I mean I walked inside stayed there 20 minutes by checking cars seating in some of them and nobody asked me if I need some service or assistance I found it little funny I'm not complaining actually because that is what I like instead of being chased by sales men I just checked atlas and left ..but since it was 20 minutes idle around was long I decided to give 1 star I don't know how good orhow bad they are honestly..my suggestion is greet people when they wander in ..
I just bought a 2020 Passat from your dealership and i was served by Justin in sales and Tristan in finance.I received excellent service from both And they treat me like i was family.Thanks guys and feel free to use my name in any references.I live in Montreal so it would be hard to go for service.
Thanks again
Alex Smith
I agree with dom jean's comment below - If I could give 0 stars OR LESS I would. This delearship provided the WORST and I genuinely mean the WORST service and experience I have ever encountered. I inquired about one of their vehicles which I was informed by one of their employees, Naomy, that the vehicle was available. I requested a carfax which was provided by another employee and upon receipt of that information I indicated that I would come for a test drive. As I live out of town and poor weather conditions were expected, I decided to book a train as the station was located close to the dealership. 1 hour prior to my arrival in Drummondville, I received a call from the dealership wanting to confirm the test drive and my information; this was the THIRD representative that communicated with me. A few minutes pass and I receive an email and a call from YET ANOTHER employee apologizing, as the vehicle I was interested in and that was confirmed to be available was SOLD THE DAY PRIOR. I was absolutely dumbfounded and very upset. The forth employee, Gabriel seemed apologetic but offered no alternatives or solutions - I was the one trying to come up with alternatives that would be beneficial to both parties and every single one had been denied without any other solutions provided. The cherry on top of all this was when I asked why on earth I was informed that the vehicle was available when in fact it was not, the response was "Unfortunately Naomy work from home so she don't know if the cars are available or not." - On what planet is it acceptable to confirm the availability of a product when the employee does not actually know the inventory or stock availability!! What kind of workplace would allow that!! In sum, my ENTIRE day was wasted and I had to SCRAMBLE to find a way back home.
I will NEVER do business with Drummondville Volkswagen and I will NEVER recommend this dealership to anyone I know.
For anyone considering purchasing from this dealership, unless you enjoy poor customer service, being untended to, miss-informed and wasting your time, I personally advise against it.
OMG KARL IS AMAZING! The whole team at Drummondville Volkswagen was absolutely fantastic. Quick responses, easy communication, so friendly, very trustworthy. I was a bit skeptical about buying a car out of province but Karl was so patient with me and gave me so many details and extra photos, he made sure I knew what car I way buying inside and out. I wouldn't trust my car buying experience with anyone else except these folks. I would travel to drummondville again to buy a car in a heart beat!
Nice new building friendly staff. Little far but found my vehicle here.
Sean & Olivier were very helpful with facilitating the purchase of my VW SUV. Definitely would recommend this dealership for any vehicle purchases.
Many thanks to Maxime and the team for such a smooth experience in trading-in and buying a new vehicle. Very professional and caring individuals, available to answer all questions. Would definitely recommend.
Displays cars on the AutoTrader website with the fact that used cars are possible for finance but not in reality.
Olivier Maxime Alexandre Grabriel Tristan
Wooowww! Thanks Guyz was amazing
Filled out my paperwork incorrectly four separate times even after I had corrected them. They refused to take accountability for their mistakes until I essentially forced them. Then I got a passive aggressive phone call early in the morning saying that I had done something wrong with getting my plates which they would have seen that THEY were incorrect if they had simply looked at their files. The sales team was fine, but everyone else was not and I will not be going here again.
I hate giving one star but in this unfortunate case, I must. I read other reviews and if you're thinking about buying a used car from this place, avoid it if you can. I came to see a 2018 BMW 340i they had in inventory at 42,689$. Everything went well, from test driving the car to dealing with Gabriel, a great salesman. I put down 250$ to reserve the car. He was extremely helpful with information and solving some issues along the line. We agreed on prices and terms. After a few days, I noticed that they’ve raised the price of the car online (to 45,949$) and when I tried reaching back, they gave me plenty of excuses of why they had to cancel the transaction, such as suspicion of fraud of the buyer of my old car, though he could’ve financed through another bank which was safe for them (They just didn't want to sell the car at 42k but wouldn't tell me that ofc). They have wasted a lot of hours of mine, driving from Montreal (5hrs total) and gas too. Time was wasted talking to the salesman over the phone to provide him with documents. Gabriel is a cool dude, but his boss is questionable. I felt at the end that Gabriel was hesitant giving me the bad news, which is completely understandable. Overall, this dealership isn’t too sure about their prices and will waste a lot of your time. Salesmen are great, and bosses are money hungry. DON’T DEAL WITH THIS PLACE. If you wish to still deal with them, ask for Gabriel.
Excellent service with AJ and Sean, always there to help with the new car they are the best, Managua languages as Spanish, English and french
Thanks guys for the help.
It was a great experience, nothing negative to say. It was worth the 2 hours drive to purchase my vehicle. All the employees are friendly with great smiles. I would like to thank Maxime, Tommy, Enrico and Olivier for your great service. They all took the time to answer all of my questions. Even the owner took the time to congratulate me in person for my purchase. Thanks!
Great experience thanks to jimmy and tommy and the rest of the team at vw Drummond ville
It was a great experience and I appreciated the employee's sincere effort.
Enrico and Jimmy really they went above and beyond to make the deal, and I
will definitely consider them again.
I had a wonderful experience purchasing a used Vehicle. The process was stress free and pleasant. Oliver Was since the beginning (my salesman) very thorough and knowledgeable .He was able to find me a car that suited my need, a fair price He is the best!! Excellent customer Service !!!! I highly recommend this dealership.
My Passat broke down on the Hwy just outside Drummondville, (Alternator went). I contacted Drummondville Volkswagen on Monday and asked if there was anyway I could get it fixed that day. They told me get it in as soon as I could. I had CAA tow it there, and Volkswagen even sent someone over to pick me up. I don't speak French, but the staff was very friendly and willing to help. They even offered to give me a lift if I wanted to go get something to eat while I waited. The car was fixed in an hour and a half, I couldn't believe it. And much cheaper than what Canadian Tire had quoted me. Thank you to everyone at Drummondville Volkswagen, you made my breakdown much less painful and had me on my way in no time. I felt I was in good hands.
I wish I could give lower than 1/5!
They told us they have the car that we want and we sign the contract but after two days they said there is no more of the car that you want in CANADA!!!!
so we canceled the contract and we bought the car in Sherbrook WV
I leased a 2020 Tiguan Highline in July 2020. At first I wanted a Jetta but then I fell in love with the Highline model of the Tiguan in the show room. I had a budget and sadly it was out my budget. I went home empty handed. The sales representative (Charlie Beaumier) phoned me back within 7 days to accommodate me within my budget. Service was great. I negotiated certain things on certain terms and one of those things were muddy buddy rubber mats. It took 3 months to receive them because of COVID. I moved from Brossard to Drummondville to get served by her because I’ve known her since high school. She’s great. Ask for Charlie ! I LOVE MY CAR !!
I stopped here after my Audi stuttered on the highway and threw a dozen error codes from faulty spark plugs to ignition coils. Pascal at the front desk was very accommodating, taking my car in within five minutes and running through a list of options. After realizing it could be a much bigger issue, he offered other solutions that could help me get to a wedding on time. Ultimately, I was lucky enough to have the car fixed before they closed for the weekend and the experience left me feeling fortunate to have a breakdown near this location. No hesitation saying they did a bang up job getting me back on the road!
I stopped here after my Audi stuttered on the highway and threw a dozen error codes from faulty spark plugs to ignition coils. Pascal at the front desk was very accommodating, taking my car in within five minutes and running through a list of options. After realizing it could be a much bigger issue, he offered other solutions that could help me get to a wedding on time. Ultimately, I was lucky enough to have the car fixed before they closed for the weekend and the experience left me feeling fortunate to have a breakdown near this location. No hesitation saying they did a bang up job getting me back on the road!
i wish i could give a lower rating than 1/5! i had seen a used car they had posted online, price was right for me and the picture was fine...because i was going to drive from Montreal, I called them on a given morning and i was told they still had the car and that i could go see it. Drove for 2 hours to go see the car, but i was told that i couldn't see nor test drive the car because it wasn't inspected and that it wasn't ready for the market. When I told them I had travelled from Montreal they finally let me take the car to the Honda dealership in the area to have it inspected before they even did their own inspection. I gave them a copy of the inspection done by Honda (for which i paid uselessly) and agreed with them (with signed contract) that they would inspect and bring necessary repairs to the car in the following business days and get back to me. The car was to be delivered to me in Montreal upon confirmation from both parties...and that was the last time i heard from this dealership. I won't recommend it, i won't consider them again either. The least they could have done was to call and give me an update or simply say that we can not deliver said vehicle etc etc...
***********************
After posting my review, I noticed I was left with the dealerships' phone number so I can call the owner myself...First call resolution is when you ask for the clients contact info so you can get in touch with the client, not ask them to run after the dealership. You're basically saying if he/she doesn't call back, at least I did my part! it's a shame I can't give another review.
Poor qualities of services.
I would like to thank Nathalie boies who is the owner of Volkswagen Drummondville I had a few issue upon delivery and she did everything in her power to resolve the issues a big thank you again
I would like to thank Nathalie boies who is the owner of Volkswagen Drummondville I had a few issue upon delivery and she did everything in her power to resolve the issues a big thank you again
I would like to thank Nathalie boies who is the owner of Volkswagen Drummondville I had a few issue upon delivery and she did everything in her power to resolve the issues a big thank you again
I paid 2400 to get my car fixed and the only thing that they change was the brakes my car still stalls I do not have an extra key and the side door still doesn't work.. these are all details that were supposed to be fixed in the estimation of 1700
Called them to ask about a used VW in their inventory. The first person said she will call me back. The second person said that again. And the third person said the car is sold. But the car is still showing in their inventory and on auto trader. And when I asked again if the car is available on autotrader, they emailed me that they forwarded my email to one of the staff and they will answer me shortly and they did not.
très bon service.
Très professionnel
Bon service!!
Le service est impeccable.
Great service from VW Drummonville. I was on my way to Saguenay on 20E when check engine lights up. First exit was at Drumondville, I found this dealer and I received great service from them. Among best experience in customer service I ever had.
Thanks guys !