Veronique est extraordinaire, elle a su répondre à mes besoins et même plus! Merci
I can understand people are busy, i am. That's specifically why i scheduled an appointment with them for a test drive. Nobody show up at our appointment, after a while i asked if somebody will honor the appointment, turns out the guy was in the show room but didn't care to say hi or let me know it will be a little longer. It's the second time with them that i realize it's a mistake to consider them. Do yourself a favor, with the kind of money you're ready to spend go somewhere they welcome you.... Imagine when it will come to service. I never wrote reviews, my first time but i think it's worth it. Go elsewhere!
Phenomenal service!! Philippe completely went above and beyond for my wife's 2022 Taos. Highly recommend this dealer and Philippe if you're in the market for a new Volkswagen!
Thank you for an excellent service
Mr Andres Caballero
I don’t generally leave bad reviews …. However Park Ave., Volkswagen has to have one of the worst service departments on the south shore of Montreal. I recently brought my Volkswagen Golf for servicing because I’ve been having some grinding noises from the front of the car when I go over speed bumps or dips in the road. Upon arriving st the service centre I explained the issue to the service rep along with a video with the noise, they proceeded to do a road test to reproduce the sound but were not able to reproduce the sound through their “Road testing.” The service rep comes back and tells me that I have stuff in my trunk of my car which could be causing the sound from stuff moving around lol The fact that he would even say that baffles me but then again they will use any excuse in the book to avoid servicing a vehicle that actually has an issue. He explains to me that there is nothing that they can do and that they won’t charge me “this time” because they couldn’t find the noise but next time they would charge me…and I’m slow under the 120,000 extended warranty
Moreover, I went to Arbour Volkswagen in Laval on October 6 and I left a vehicle there for three hours and the problem was identified as the front front suspension bushings. They were replaced and now the noise has completely gone away!!
This is not the first time I’ve had a bad experience with Park Avenue Volkswagen…..I’ve had several Volkswagen vehicles over the years and every time I have a problem and I bring the car in I feel like I’m on trial and have to prove everything I can to them that there is in-fact something wrong with my car.
Additionally having this issue that I had on my car, I did some research beforehand and stumbled on Reddit and found that other Volkswagen golf owners were experiencing similar issues and that it was related to bushings. I had I informed the service rep and technician of this and they literally did nothing, not even investigate the bushings just In case.
In conclusion although I am not located in Laval and I am located on the south shore of Montreal I will continue to take my vehicle to Arbour Volkswagen because they have absolutely impeccable service and the mechanics know how to identify mechanical issues with their vehicles!! That is great service!!
I highly recommend your hire new mechanics or train them how to do their job better or don’t offering servicing at all
Great service from Andres Caballero! I love my new Jetta Highline
Andres C. was very friendly and helpful! Yves B. in financing was also very personable and provided all the necessary information. Great and smooth experience from start to delivery! Thank you!
I received the best client care/ human experience at Volkswagen Brossard. I received exceptional service, the best compared to any other Volks dealership
I've attended. I would like to give a special thank you to Giovanna and Manuel for their outstanding aid and support. I would most definately recommend park avenue Volkswagen to anyone whether your buying a vehicle for the first time or not🙂
Andres Caballero has been the best experience for buying a new car we have have ever experienced !!! When we started visiting dealerships to look for a new car , and came across Andres at Volkswagen Park Avenue we were greeted with a kind face.
Andres established himself as a kind, honest , knowledgeable and very direct right away. He made the experience from start to finish unbelievable, to be honest he was the reason we purchased our Tiguan United from VW.
I would highly recommend Andres Cabarello for anyone who wants to have an incredible experience when purchasing their new car.
By far the absolute worst service I've ever experienced with a car. I've owned an infinity, bmw, audi, and Honda. I've never had issues, from day 1 at VW its been problems. Don't get me wrong some of the people are nice but everyday I regret buying a car from them. After service has been even more of a nightmare No one ever answers the phone or calls you back. I held back on this review but at this point enough is enough.
Their staff and their core values are there to help you, we appreciate all the pristine service that we received from all the people at VW Park Avenue.
For sure our next car it will always be a Volkswagen.
Last update:
A special great thank you note to the Team, when I went for the delivery of our new car, Sebastien Turcot from sales and Jovana Allard from finance, we received the best advice...!!
Very impressive with their sales team, they are super professional. I got the chance talking with Manuel last Saturday, I highly recommend him if you want a rep that is professional, honest, patient, and friendly.
Very impressive with their sales team, they are super professional. I got the chance talking with Manuel last Saturday, I highly recommend him if you want a rep that is professional, honest, patient, and friendly.
Very impressive with their sales team, they are super professional. I got the chance talking with Manuel last Saturday, I highly recommend him if you want a rep that is professional, honest, patient, and friendly.
I had the honour to deal with Avilio to buy a new car, he’s the best! Works hard for his clients, gives his maximum, goes the extra mile and all that with a smile. Definitely, he should be your sales rep when u go to Park Avenue Volkswagen. Thanks Avilio!
The team I worked with was superb. Communication was quick and easy throughout the entire purchase process. Avilio was fast & efficient, found me a great car in no time. Jovana was always answering my questions, no matter the time of day, always a joy to speak with. Very professional service, Supreme Communication and Trouble-free purchase process. Thanks again VW :)
I visited Park Avenue Volkswagen on April 1, 2021 for a regular maintenance. When I went to pick up my car, I was greeted by Andréa Gauthier Moreno and we started talking about maybe getting a new car. Andréa was not at all pushy like some other people I've dealt with in the downtown location. She was very patient & very informative. She showed me all my options and went to talk to the Manager to see what else they can do for me. We stayed there even after closure time. I was very impressed! I ended up getting a new car & also had the chance to meet Jovana Allard (Financial Manager) to finalize some documents. Jovana was also very welcoming & informative with the options to protect my car. The next day I ended up having 1 issue and it was in regards the payment for my old car so I called Jovana to advise her of the situation. Jovana spoke to the store manager and they literally solved my issue! Honestly just WOW! The fact that Andréa, Jovana & store Manager stayed past closure time and made the impossible possible is what impressed me! I highly recommend this place as they are honest, they don't try to trick & they always end up finding a solution for you! Well for me they did :) . Thank you all three of you for the amazing service you provided me with.
Amazing customer service.
I went recently for tire swapping. I was worried when some marks on the car were not gone even after latest car wash at gas station.
The service desk manager was kind enough to clean dirt spots on my new Jetta himself(he didn't had to) . Told me oil change is not needed when the car was showing error. Answered all my questions. All in all a very good experience.
Very impressive with the service from Karim. Very patient with all the detail, very professional and know the car well. Highly recommend if you need a new VW
We dealt with this dealership for repairs that were under warranty for a VW that I didn’t event bought there. They had no direct benefit with us, per say, and they still delivered a great service. I dealt with Simon and he was very polite, comprehensive, collaborative and efficient. Due to this experience, I will definitely think of this place when we will be due to purchase a new car.
Really good experience so far it pretty much the first car I buy from a dealership an I ad to go back because of a noise that came from the car an they took car of it no question asked really good service top notch
Purchased a pre-owned Jetta 2019, very thrilled!
Great service! Very professional staff! Awesome experience!
Everyone was very nice and helpful. Pleasure to deal with them.
Special thanks to William for helping us choosing our new car and see it through with us the entire way, and to Yves for helping us pick the right financing and suitable warranty for our situation, for the extra peace of mind.
They changed my windshield this week. They executed the spotless Job in a short period of time while providing me with a courtesy car to help me out in the meantime. Thanks to Veronique at the customer service dpt.
Excelent service Andrea
Dominic sold me one hell of a good car. I won't start stressing over my trunk space when I'm going camping anymore and I'll be the safest car on the road come winter thanks to my AWD. Great price too. Thanks!
Super happy with my new GOLF R. The color is amazing thanks to Brian
We are super happy with our new Atlas 2021. With our 4 kids this is an amazing car. And a big thank you for my salesmen Brian
Had an appointment, waited 25 minutes still didn't see anyone. Not sure why they take appointments if they can't honour them. Waste of time.
Update: they've contacted me. I've requested they send a car and salesman to my house, we're in the process of organising it. The work is appreciated.
Had my 60k service on Golf wagen. Service advisor Katrine.P helped me solve my issue. Thanks to her and the service station staff for taking care of me car.
I had to deal with Brian to purchase a Golf GTI. Brian was a delight to deal with. Due to unforeseen circumstances, I had to back away from the sale but I had zero trouble dealing with the team for refunds and logistics.
I would recommend Brian and VW Park Avenue to anyone.
I had an appointment this morning at 7:00 to change the oil. At 8:45 I was still waiting for them to start working on my car. So, after almost 2 hours I asked for the keys and I left.
Good courteous service keeping me updated as to when my car is ready.
Great experience with Veronic. Thank you so much for the wonderful and professional service.
Amazing Service, great staff. Vero in the service department is top notch. Phil Gravel in Sales really takes the time to listen and care about his customers
I have been going to this dealership since my Volkswagen purchase in 2012. Despite being pricier for maintenance, repairs and essentially anything offered at a discounted garage like Midas or Mr. Lube, I have never had a subsequent problem with my vehicle post visit. My personal interpretation of this is that you may pay more, but you don't get screwed by a mechanic who either doesn't know what they're doing or tampers with your vehicle.
Excellent AND fast service!
Tires were changed over night and the car was ready before work.
Courtesy car or limo service provided if needed!
I would definitely recommend Park Avenue Volkswagen!
A+. Good service and client care. Thanks!
Waited inside for 10 minutes no one came to see me. Looking to buy a new car. Guess they don't want my money.
I'm really happy and impressed with the quality of service I've got there. Everything was fast and perfect. Karim Noori (Sales consultant) was extremely professional and sympathetic with everything as well as the Finance department and the parts/services.
Two times I've scheduled a appointment with them to test drive a used car and both times... the car was already sold when I arrived. They never bothered to tell me even though I talked with a representative a couple of hours before.
That being said, staff was friendly. But you can't treat new clients this way.
Me and my friend just visit here for test driving a Golf GTI. They said won’t be a problem. After the salesman know I come from Ontario and don’t have a high chance to buy it right here right now, he said there is no test drive car available for us, just before I left this place I saw 2 Golf GTI with test drive license plate leave this place. Definitely 1 star and never gonna visit here :)
Purchased a used car from them this month. My sales rep Anthony was very helpful and made sure everything was taken care of. Had a few requests that we're all taken care of quickly with his help !
This is probably the worst customer service experience I have had in my entire life. Let me correct that, the experience to purchase a car was fine up until I signed the contract. I went from the excitement of buying a vehicle to the desolation of having bought it in your dealership.
First, I received my car with pretty much no gas in it, broken windshield wipers (after being told you had spent over 1,000$ for overall maintenance of the car) and no windshield washer. So my first stop leaving your dealership was to put gas in my car and buy windshield wipers and washer. Pretty good service, no?
Then, I had purchased a vehicle for which I paid for an extra key I was supposed to receive the following week. I called your financial director who told me that the key was ordered and got lost, and that she ordered a new key to be delivered 5 days later. I called back a week later, only to learn that the person left the company and her replacement had no idea what my request was about. I was forwarded to all your existing departments (customer services, pieces, used vehicles) to finally learn that the paid key has never been ordered. My call was then forwarded to the sales director, who obviously, does not bother to take his calls nor his voice messages, since I left 3 voice messages in 2 weeks. Finally, I learnt from my sales rep that there have been problems in the order between your different departments internally and that they have to see who has to take care of it on their side before they can order it.
How should your governance and responsibilities issues impact your customer experience? How come it took over a month to get an additional key? Not to mention the exacerbated lack of professionalism in communications between your employees and your customer, and your broken engagements.
This is the last time I'm doing business with your company, and believe me I'm going to make sure to spread the word about your incompetence and disrespect towards your customers, who it seems you have forgotten, are the reason for your existence. I apologize for being one of them.
Wonderful experience last year when we purchased the car, however it has been down hill from there! Brought our vehicle in for a tire change to be told we should have an alignment done as well since there was a promotion. When I asked what that was exactly, I was told by the person taking the appointment "I'm not sure, but its not much more expensive". Fast forward to paying $100 for an alignment when we picked up the car, and a report showing the "before and after" of the alignment which clearly didn't need to be done since almost no changes were made, and the car is 1 year old with 6,000 km. Called customer service of Volkswagen Canada to be told that we should be "more weary of people" and not trust their employees...not impressed! It seems once the purchase is done the service teams don't put any care into their after sale service.
Went shopping for a brand new car for the first time and was offered impeccable customer service from Phillippe Gravel. He was very attentive to what I was looking for and offered me great advice on which car I should be looking at. Definitely going back whenever I need a Volkswagen and would refer this dealership to anyone else. Go and see Phillipe and you'll see just how great the service really is there 🤘🤘
Volkswagen at Brossard has a really good customer service. I really like how they treated me and did all they could to help me, specially their sales rep. Joel . super nice guy and helpful, really good service! it been a month since I got my Car and I am really happy with it !!!! THANK YOU :D
I bought my car at Park Avenue Volkswagen. Since, we had a few things to take care of with our car and Olivier Sincennes has been looking after us. He has been incredible, resourceful, efficient, helpful. He offered us an incredible experience. Well done!
Absolute amazing service, From the moment I walked in to make the purchase until the day I left with the car they took care of me, communicated, never had any issues. All my questions, concerns were all taken care of in a timely matter. I am extremely happy with the service and my car.
Thank you for making the experience of buying my first brand new car an amazing one. I would definitely come back and buy another car when the time comes :).
The customer service here is horrible. If I could give half a star for my experiences at Volkswagen Brossard, I would. Damien at customer service is impolite and condescending. I have dealt with him on 3 separate occasions and it felt like being at the dentist is getting my teeth pulled out. I even called the Director of Customer Service today and I have yet to be called back.
Nous avons acheté un VW usagé chez Park Avenue. Notre vendeur Philippe Croisier a été serviable du début à la fin. Philippe est très sympatique et accomodant, le concessionaire est propre et accueillant. Nous arrivions de Gatineau pour faire l'essai du véhicule et n'avons pas regretté avoir fait le trajet. Notre véhicule roule très bien et bénéficie d'une certification volks. Nous roulons avec confiance et sommes très satisfaits de notre achat et des conditions de la vente. Nous devions revenir le samedi suivant pour prendre possesion du véhicule puisque nous travaillons la semaine. Malgré qu'il ne travaillait pas ce samedi et avait des plans familiaux, Philippe s'est tout de même présenté le samedi matin, avec sa famille, pour compléter la vente et nous remettre les clés du véhicule. Notre expérience chez Park Avenue Volkswagen se mérite une excellente critique, en grande partie grâce au bon travail et au service à la clientèle attentionné de notre vendeur. Merci.
Très bon service...
Excellent service! Je recommande souvent des amis ou de la famille et tout le monde semble apprécié Park Avenue Volkswagen!!