Even with the pandemic going on, Andrew Quadling and Lesley Drysdale at Bytek kept the transaction quick, safe and straightforward. I wish my local VW dealership was as attentive.
We really appreciated Bytek. They were kind and accommodating. In the end we did get a better price elsewhere but I do feel they deserve a very good review and I would consider purchasing from them in the future.
I will never buy a car from Bytek again!!!
Client services sucks!!!
They made so many mistakes (on price, mixed our file with another customer).
They were suppose to store my tires, they charged me and then they asked me to picked them up.
They were suppose to get my quebec license document...it’s been over a month and I still didn’t get them.
We had to do so many follow ups to get information on basic stuff.
Worst experience ever!
J’ai été au Concessionaire avec une amie qui regardait pour une auto. Le service était wuper bon mais elle a décidé d’acheter une autre voiture finalement.
Service très courtois et agréable!
This is the 2nd car purchase in as many years, I dealt with Dilhan and both times he was great in getting me the deal that I was after. He was very efficient in getting the paper work done and out of the way very efficintly. I highly recomend Dilhan's services.
Parfaite interaction avec un concessionnaire. Contact efficace et poli. Très heureux de ce concessionnaire.
Good service
Sales process went very well and Bytek showed care in all the steps. There was an issue with the delivery and dealer tried to help.
Went in to see Andrew, he was really great to deal with. Very friendly and knowledgeable. The dealership itself was very neat and tidy, a nice modern look to it. Would definitely recommend!!!
Car buying made easy; the whole communication process was a breeze and negotiation was fair. Delivery were on time and as promised.
Derrik from Bytek was great to deal with buying my car. No complaints really. I didn't experience any high pressure or manipulative sales pressure tactics. Got a really good deal, and am happy with the car.
JD was a pleasure to deal with. Very little pressure at all. I enjoyed buying our new VW there and would recommend to anyone. Only 4 stars because my car could have been delivered in better condition.
Not a fan of buying a car at the best of times but with everything going on particularly challenging. Bytek could not have made the experience any better. Great communication and ability to accommodate could not have made the process easier. Was not the only dealership I dealt with and they were far and away the best.
On may 6th brought my vehical in for service in my power window. First they forgot or lost the appointment I made a week in advance. Call for an update around 3 and was told my car was just brought in the shop. Get off work at 4 get a ride there and call again for an update and was told the issue might be electrical and the tech is still looking into the issue. I asked to and confirm my car is being worked on this moment and the door panel is off and was told yes. I asked how is that possible when I was standing outside the dealership next to my car looking in the window?. They were gonna charge me 230 bucks for the diagnostic they never performed. I filed a complaint with Volkswagen Canada and the service department is now trying to claiming they were confused which car was in the shop, so now I have the Better Business Beaure involved. Be careful if you bring your vehical here for service.
Just purchased my new Volkswagen... Buying a car during the COVID-19 outbreak has been an experience.. Our salesman Tim made it as seamless as possible while practicing social distancing.. Great Experience, Love my car!
Service was incredible, I’m in joying my new car, thank you for all your help
I would like to thank the staff for the excellent sales experience. From first contact to final purchase the staff provided excellent service. Very Happy with my vehicle
Thanks team Bytek
Great experience! We came into the dealership with a specific car in mind. They presented a couple of options that fit our needs. Process was seamless and great customer service. Thanks Andy, JD, Lesley and Rebecca!
Ask for andrew, outstanding employee, and a genuinely admiral person. Ive never had such ease buying a car. In addition, i got a manual car with no idea how to drive it, he went out of his way to teach me and drive my car home. Wonderful dealership
My experience at Bytek was a little atypical because I knew I wanted an all-electric car and had already identified the e-Golf as a contender. My only complaint was the lack of inventory, which I was told was due to supply from Germany. Otherwise, I was very pleased with the sales and service staff and would have no hesitation recommending this dealership.
Dropped by today to have a Check Engine Light diagnosed on my car. Kelly was my Service Advisor & Tony was the tech. Exemplary work from both of them, kept me informed, were honest & upfront with me. Recommend this Service Department & whole Dealership to everyone!
Can’t speak of the sales department but service and parts have been really good for me. Been visiting these guys years. Body Shop has a good reputation. They have a level 2 and a DC fast charger as well! Works with Charpoint
Had a great experience at Bytek, everyone was friendly and professional, they always checked in by email and made my transition to my new vehicle simple and easy. Even helped me try and find a bow for the car at Party City so I could surprise my wife. Thank you! VW is too notch.
This is my second time buying a car at Bytek. Before signing the contract, I compared several other stores. Bytek is actually offering the best price and great service. Tim Gobuyan is one of the best Sales man. He offered my great help and service. Thanks for their kindly suggestions and help! I like doing car service at Bytek as well ! Thanks!
I have been a customer at Bytek since 2002, with a short break in between, and recently returned. The customer service is the best I've ever received and I'm so happy to be back! I feel appreciated and am treated like a VIP with every interaction. Special thanks to Andrew, Alex, Rebecca, and Lesley for all their attention over the past month. You guys are the best!
Bought 4 sets of winter tires, out with in 10 min. Ron, Dennis Great service! and Service dept. for replacing our brake rotor. Big Thank you!
Very pleased with my experience to date at Bytek. Everyone I dealt with starting with the general sales manager Andrew, then Tim, my salesperson, who btw is so nice, and Lesley who handled the finance, all provided exceptional customer service! Now I'm hoping that the service department is just as good because this is the reason I switched dealerships. The sales team got me into their family now it's up to service to keep me 😁 here's hoping to a great relationship into the future!
Awesome buying experience with Bytek! Our sales rep Dhillan was incredibly friendly, knowledgeable and low-pressure. Lesley handled all the sales and finance paperwork with elegance and ease. We got a great deal on a beautiful 2019 Sportwagen and we're looking forward to an ongoing relationship with the team over the life of the vehicle.
Unfortunately very disappointed with the service . Just went in with my husband and kids looking to buy a new family car!! We were not acknowledged once. One gentleman came by to ask if we had an appointment and when I said no and asked if we needed one he said no and walked away....!!?! I guess it’s best to book an appointment to feel welcomed?! Yikes!
We didn’t end up buying a VW, but I had to post here and praise JD, possibly the best car sales person in the city! JD kept in touch with us while we were car shopping yet never pressured us. He’s funny, personable, and clearly conscientious that his customers get the best price and service possible. If anyone is in the market for a VW, you cannot go wrong at Bytek with JD. (4-star rating because it’s challenging to get attention from reception. 4 stars overall, but 10 for JD.)
Everything was excellent from the shopping around to the purchase. When we were just looking, there was no pressure and we received excellent service and information by Tim. The purchase was seamless and we are so happy with our decision. We can’t say enough good things and we love our VW!
I couldn’t stay silent since this didn’t sit well with me. I bought my son's 07 Rabbit in May 2018 and it was still under rust warranty. Previously my son had it assessed for rust repair. In November 2017 and in April 2018; we were still waiting for the approval. We contacted them countless times between then and all we got were very dismissive "Call back next week" answers from their staff. By end of April 2018; we were told that there were no records of the car's assessment in November 2017 and to bring it back. We were furious that we had to wait 6 months being constantly told "We are still waiting; call next week" without really checking. Again they were dismissive. We bring it in to be assessed. They assessed it and guaranteed that this time it was in their system. We were contacted in end of June 2018 stating that too much time has passed since the April assessment and VW wanted a re-assessment so we had to come in a 3rd time but they "reassured" us it wont be long since VW wants to fix it ASAP. We come in and we were talking to the Service Manager Greg Taylor. Greg said it should take 1 month max at this point and he promised he would personally take care of it. Months pass by; we call here and there and we are always pushed over with the generic "called in a few weeks" but November 2018 comes around and they book us in; they said everything that was submitted was covered and it would take a few days to have it fixed. After a little over a week; we were called in to check it out. My son lives nearby and looked at the car; The car got scratched while installing the new passenger fender, a rust spot was not fixed and they stated it was not approved (even though they previously said it was) and finally the trunk gate was painted so poorly with "fish eyes, orange peel and swirls" that it looked like garbage. The interior panel on the gate was also not installed corrected. All this was dismissed by Greg Taylor. He agreed to buff out the trunk gate but was trying to find excuses that the car was already scratched prior to delivery and wouldn’t even answer the interior part not putting and used it being "warped" as an excuse not offering to fix it. Its not warped and were told that only the interior clips needed to be replaced.
Wonderful experience! Great service and excellent understanding of our needs in finding the best fit car and options. Highly recommended.
Love my new Jetta 2019. Thanks to Kris and team for the great sale!
My wife and I had a great experience working with Dilhan. He was very upfront and honest, and was able to work within our budget, getting us the car we wanted. Would definitely recommend him to anyone looking for a new Volkswagen. Rebecca was also very welcoming and was able to give us the information needed when considering our options for leasing. Would recommend Bytek Volkswagen.
We love our new Golf Sportwagen and dealing with Kris Peshev at Bytek was great! Kris was quick to get back to answer our questions and made sure we were happy customers. Highly recommend!
Great sales experience here and a super friendly environment to be welcomed into. All staff were more than helpful and ensured my visit and buying experience were as pleasant as possible.
I went into their showroom and not one person working acknowledged me or my parents presence. We even ask for help, and the lady at the front went to the back and didn't come back for 15 minutes. The fact that I didn't get served at all made me walk out because if that was how I was treated before my purchase of a new car, what would it be like when trying to get serviced?!
Super good service, friendly staff. I went just to get some parts for my VW golf. They had some and ordered other on. Quick service and cheap prices too!
The reason for buying a new car is to enjoy the peace of mind and warranty of the new Car. their employees do not care for after sale service or their client satisfaction. Once you bought the car, you stuck with them. I bought a new car from them, I used the summer tires for only 3 months then I bought a new winter tires, when I tried to put my summer tires back, one of them had an issue that was identified as a result of road hazard. They informed me then that these tires has no warranty and I need to chase the manufacture my self, they did not give me any registration number for the product and refused to provide any real assistance, when I contacted the business manager who transferred to her boss, he said that he can not provide any help. I went to Costco to get the same tire, and for my luck, i found another person with the same road hazard issue with the same tire manufacturer, and of course, Costco was replacing this tire for free. I will not recommend these guys to anyone for the bad after sales service that they have.
This review is for the sales department. I recently bought a 2019 GTI. I want to commend Bytek, and particularly Kris Peshek for the great experience. I never felt pressured or rushed. He answered all of my questions with patience. They found the perfect car for me and it even came in early. Kris spent over an hour with me to help me understand the features and new technology when I picked up my car. Friendly, professional service. Thank you!
It’s hard to get a timely appointment when something goes wrong as the waiting list is long. I’ve used my car warranty at this dealership about 4-5 times and decided it wasn’t the right VW for me. Jenna at the service desk is wonderful and very efficient.
Amazing experience buying a car! Had an accident within an hour of picking up my new car and they were great in dealing with us and getting me my replacement vehicle. Thanks to JD and Andrew for all their help, and Rebecca and Leslie from the finance dept.
Great service, polite and efficient. Kristien and Lesley did an amazing job. I live 3 hours away from the dealership and everything went smoothly with one visit before I picked up the car.
One of the best Volkswagen experiences I had, super friendly staff and quick service. All in all I was very impressed and pleased with the service I received.
Very welcoming and helpful salesmen. Getting my first car was an amazing experience with Kristian Peshev and the Bytek team! Love the car and loved the service. Kris, Mike and Lesley were all were all amazing. Much appreciated.
I am really happy with my Tiguan and the service that I received at Bytek! Sales staff were exceptionally helpful, quick and to the point with providing quotes and numbers. By far the best VW dealership experience I had in Ottawa.
Great customer service. The staff at Bytek, most notably JD, delivered incredibly. We are very satisfied with the quality and efficiency of their services and most importantly, very happy with our new VW!
Great purchasing experience. Got the car I wanted for the price I needed. Andrew and team were great.
Mathew was very helpful and answered all our questions. His knowledge was useful as we were buying the same type of car that he owns.
I just purchased my first VW - the 2019 Beetle Convertible. I felt welcome at the dealership after being ignored elsewhere. I wanted a smooth/quick and non stressful process and that is what I got. The person I dealt with (Matt) was professional, courteous and communicated very well. The same thing goes for picking up the vehicle - it was done quickly without any pressure! I am enjoying the quality of the vehicle and I would not hesitate to visit this dealership again. Louise T. (Orleans)
Working with VW representative Kris Peshev was a charm and I recommend Kris 100%. Kris has a high level of professionalism and understands your needs when shopping for a new car. Great job Kris!!!
When I was BUYING a car, they were great. Thereafter.... They've been a shining example of how NOT to provide customer service. I leased a brand new Golf GTI from them a month ago. When I picked it up, the rear rotor was rusted. I didn't notice until the next day, at which point I assumed the rust would go away with a little braking. It didn't. I emailed and was told to bring it in and they would see whether it was covered by the warranty. Not what I wanted to hear with a brand new car. I brought it in, with a 10:00 appointment. When I got there I was told they would "see if they could squeeze me in, since I had an appointment". That's not how appointments work. At 11:15 my car was still on the lot. At 11:45 the mechanic called me into the garage to discuss the issue. The first thing he said was "how long did you let it sit for?" I didn't, but thanks for blaming me. Since they didn't have a caliper in stock, I was told I would have to come back. An hour later my car was finally ready. In the end I waited three hours for a tire change, with an appointment. As soon as I drove off the lot, I got a low pressure warning on the front left tire, because it wasn't fully inflated. When I sent them a detailed email, explaining all the above and expressing my disappointment, I received no reply whatsoever. Attempted phone calls always lead to a voicemail. These people do not care one bit. They want the sale and once they've got it, they have no interest in offering any type of customer service whatsoever. I chose this dealership because they were the highest rated in Ottawa. After my experience I'm dumbfounded as to how that's possible. They're now in my top five all-time worst customer service experiences. In fairness, the guy at the parts counter was great, but friendly banter when buying floor mats isn't enough to make up for all their other failures.
I've had both positive and negative experiences at this dealership. I was looking for a replacement part for the ceiling of my car and asked someone working in the Parts department to help me identify the part so that a replacement could be ordered. Unfortunately, after showing the employee where the part was located, he broke it out of hastiness. To be fair, it is a cheap piece, but also a very important one as it secures the fabric to the ceiling of my VW van. I received no apology or acknowledgement from the employee regarding what he had just broke. The employee went on to tell me that it would be impossible to find the part. Thankfully, someone from the body shop was able to provide me with the correct information. I was able to find the parts on google with the information provided, but I still had to live with detached ceiling fabric until the parts arrived.
Bytek was quick and efficient when replacing my vehicle that was recently written off in an accident. They provided a quote to the insurance company in a timely fashion and then worked with me to get the replacement vehicle prepared and delivered.
We dealt with JD who was very friendly and knowledgeable. He got us a great vehicle at a price that worked for our budget. Would definitely recommend going to see the people at Bytek VW if you’re in the market.
Awful service at body shop. My parents brought in a Volvo for collision repair, as the dealership stated these people are the bodyshop they deal with (same owner perhaps?) The fellow in charge is Scott Montgomery. What was initially supposed to take 2 weeks is now 4 weeks and counting. The guy have very poor interpersonal skills. When my mother asked about the replacement tires put on, he walked away. He is impatient, rude, and does not return calls. The other staff act in a manner similar to their boss - no one has a clue as to what is going on, will lie, one person will say one thing and the other something else. 4 promised deadlines were ignored, they claim they are waiting for parts, but then suddenly say the car is being washed for pick-up, when we call again, we are told they are are waiting for parts. Even by regular mail it does not take 3 weeks for parts to arrive. My insurance company tried calling them to find out what is going on, and I was told they were on hold for 10 minutes, then disconnected. My concern is that they are going to do a botch-job on the car. My insurance company stated they will be sending an appraiser to find out what these clowns are doing.
There are numerous negative comments on Bytek body shop on the web.
And before the dealership responds by "We have no record" of having dealth with me, don't believe this; they know exactly who we are.
Scott Montgomery - I hope you get treated the same way you treat others. Hope never to see your ugly face, horrible voice, or hear your cursed name again.
Purchasing my new 2017 Beetle convertible was a wonderful experience. I will recommend Bytek Automobiles and my representative J. D. Brown to ALL of my family members, friends, and business acquaintances. Good job Bytek! Excellent job J. D. Brown!
Romy is an excellent sales person at this location who engages with the customer, has a passion for the product/brand and knows about the vehicles, their history and their features.
Managers in this location are professional, yet warm and friendly.
My transaction didn't work out here because I was too busy to work around their schedules, but I can still recommend the dealership - especially if you work with Romy and her manager Dave.
The German made Volkswagens are good cars. Be mindful of the rest - do your research.
Bytek in general and salesman JD Brown in particular were great to deal with, and worth the 5-hr drive from home. It took me only about 45 minutes to turn in a TDI and pick up a replacement, with all the paperwork completed previously. I would certainly deal with Bytek again if I lived closer.
Thank you so much to Romy, Leslie, and Andy for making this the best car buying experience I could have asked for. I dealt with Romy and she was so friendly and enthusiastic and so knowledgeable. She had answers for any and every question that I had and helped me feel comfortable and confident with my new car purchase. She is a wonderful sales person and I highly recommend anyone in the market for a new car go and see her. And thank you to Leslie for explaining all the different warranties and finance options to me. She helped me actually understand what I was paying for and how Bytek would continue to take care of my car after I drove it off the lot. And Andy the sales manager took time out of his busy Saturday to make sure that I was being well taken care of. I didn't feel like I was just a customer, which was lovely. Thank you to the lovely and friendly receptionist Sarah too.
I am so happy with my new Jetta and I highly recommend that if you're looking for a new car to check out Bytek. Great vehicles and great staff.