I would like to thank Newmarket Volkswagen for looking after my car and myself. Emerson is a very professional service writer who has always sold me what my car needs with suggestions of future services needed. I never feel talked down to or feel like I got ripped off. Great service great service writers.
R. B. Georgina Ont.
Wow, so I have not had a positive experience with this dealership. I purchased a used vehicle. 2016 and within two weeks I realized the back hatch release worked only when it choose to do so. I have called Phaff to speak to someone about this issue a month ago. No response. This week both handles of the passenger side of the vehicle have come off in my hand. It is a lego car?!? I have called 3 times in the last two days and never has a service person called to speak to me about the issue and help me to understand what it will cost to fix it. The service receptionist is willing to book a diagnostic appointment at their convenience for 138 dollars. ( I could be off on this exact amount by a few dollars).Regardless, I am really frustrated. Diagnostic hardly seems necessary-there are no door handles on either the front and back passenger side door. I would expect that they would have called me back and immediately booked my car for repair and apology for the inconvenience.
Customer service is horrible, apparently there's a new warranty manager by the name Linda, she has been nothing but a waste of time. Dealer and warranty company basically try their best to weasel away from warranty reimbursement. Safe to say that I'll never purchase from this location ever again
Amazing place!
Professional and helpful. No pressure sales, very competent staff.
Safe and clean!
Bought a new Jetta which I am very happy with. The service to get the car was great. But less than a year old, and I got a crack on the windshield with no evidence of a rock or a cause for the crack. They are unwilling to replace, or fix it and I feel like it is just pushed away with a very weak excuse. One of the possible suggestions of why it broke was because I leaned on the windshield, which is absolutely ridiculous.
All very unfortunate because up until this point I have been very satisfied with the service.
We bought my first car with Massimo. We met massimo on his first day at Volkswagen Pfaff. He is an honest & friendly guy and told us that it was his first day at work. So We stuck around and patiently waited to find the right car for me till he introduced us to the golf car. We did look at other volkswagen dealerships but we thought they were not the right fit for us. So The pfaff team was really helpful, professional and glenn the manager was super helpful too, super nice n genuine. I honestly cannot say one bad thing about the pfaff team because they were all just awesome! To even see a team help out one another was just amazing! So thank you Massimo and pfaff team! :)
Excellent service!!!
I specifically mentioned to Emerson , not once but twice, DO NOT spray the inside of my vehicle with that sanitizer spray because I have a piano black interior and its a pain to get off and It leaves a milky film. I asked him to make a note of it so everyone is aware. I pick my car up to find several applications of it all over the interior. I spent over an hour trying to get it off of every little nook and cranny, and its still leaving a film behind. There was no note made regarding this request on the summary report. From day 1 I had issues with this guy and I'm convinced he did it on purpose. Who ever was getting in and out of my car, crushed the side bolster of the driver seat and the leather is now wrinkly.
Very friendly and helpful staff. Thanks!
Brought my Golf in for the first service . Safe, quick and easy check in process. My adviser Debbie Fata explained to me what would be done in the service. While waiting for my car I needed to go to downtown Newmarket for a haircut. Shuttle was offered. It was a VW Atlas. with the middle seat row removed and a Plexiglas screen for protection. The driver Mark had checked me in and was very friendly.
My car was done quicker than I expected and the shuttle was ready to pick me up.
When I returned my car was washed and ready to go and even the shop foreman Mario came out to answer a question I had!
Quick, efficient service by Debbie and Mark and everyone there that I crossed paths with was friendly and helpful.
Great dealership with great staff!
.
..Tom
Went for an oil change and coolant flush, work was done pretty quick. Price is normal for dealerships. They did unplug my dash cam and didn't plug it back in which causes some thoughts to pop up in my end. I understand privacy for employees, but the car should be returned the same it was dropped off.
Honest and willing to help. I had the red engine no restart warning on a Sunday night. I dropped the car off. Next morning I showed up and I have been told that it may still be covered by extended warranty. Deb called me a few hours later telling me the car is ready to go. No charge! Professional and they know their stuff. They just won my trust. I will definitely go there if I have problems with the car. Thank you PfaffVW!
We purchased our used vehicle from Pfaff VW just yesterday. It was a great vehicle at an amazing price. Really fast and easy sales process. Farhan, our Sales Rep was awesome. He responded to all of my questions via phone and email very quickly. Would definitely recommend both Farhan and the dealership.
I just picked up my 2018 VW Golf from Pfaff. Due to Chris Belear(GM mgr)+Glen (pre-own mgr)+Michael Hinton I am right now driving the car I liked and wanted to buy.
All these wonderful people made this possible.Because of their team effort I am a very happy Pfaff customer.They made sure that everything I was not happy with was fixed and the end result is that everything is perfect.
It like the saying IT IS WORTH DRIVING TO NEWMARKET PFAFF DEALERSHIP.
I would like also to mention Danny who took care of all scratches I showed him and now the car looks like new.
In my deal with Pfaff VW it was a win/win situation for all parties involved.
Pfaff VW through their management staff as well as all other employees understood that unfortunately due to the new virus the whole car business is changing and guess what THEY ADJUSTED JUST FINE.
They did not take the TAKE IT OR LEAVE IT attitude and that is the main reason why the deal was made.
If there are people looking to buy VW products they should give Pfaff VW a call and they will be surprise of what this dealership has to offer.
When I went to pick up the car I was shocked to see the BOW on my car and the sign in the front of the car.
I bought quite a few cars in my life but none of the dealerships did what Pfaff VW did.
It was a very nice thing and more likely came from my salesperson Michael Hinton.
If any friends of mine would consider VW cars I would tell them to give Pfaff VW the first shot.
Pfaff VW owner should be happy of having people like Chris Belear, Glen , Michael Hinton, Danny and Alison on his staff.
Having good people who cares for business keeps the company going.
Once again thanks to all Pfaff VW and stay safe and healthy
Michael
Always an amazing dealer. Bought a 2013 GTI from them, and it was an easy experience, and well worth it.
In these tough times, the service department comes through as always. Debbie (nice black gloves) is always professional and efficient. She walks us through what we wanted completed as well as recommended service coming up. I must add that if Deb is busy Emerson is a great alternative. We currently own two VW's (total 11 from Pfaff!!) and rely on Pfaff for all of our needs.
My boyfriend has just purchased a 2019 Volkswagen AllTrack. From start to finish we felt so welcomed by the entire staff and had all of the information, pricing and test drives available to make a decision that best fit our wants & needs. We worked directly with Anthony and he was such an amazing person, we wouldn't want anyone else to handle our sale! (Even though I'm sure the rest of the staff are just as amazing!) He was fast and efficient but very thorough. We knew exactly what we were signing and the price breakdown of everything. When we went back a week later to pick up the car we felt so welcomed once again and got a full run through of how to exactly use every function in the car! We will 100% be back in the near future, we love it here! We also got to bring our puppy along for the whole process and he was also welcomed completely! Thank you everyone at this dealership!
Fantastic experience buying my Golf R from Jason and the team at Pfaff Volkswagen. Everything was done quickly with no back and forths like you usually get at a dealership. Amanda, the Financial Services Manager was great to deal with, took time to make sure we knew what the next steps were and updated us on what was going on. Everyone was very professional, yet at the same time easy going. We wanted to pick the car up the same day, as the weather was nice, so we came in with all our documents in order and Jason and Amanda made quick work of it. We walked in in the morning, and by the early afternoon had left with my new car. Would highly recommend going to see Jason at Pfaff if you’re looking to buy a new car.
Highly impressed with this dealer. Purchased a 2018 Golf R here, the sales representative was very helpful in answering any and all questions and allowing me to experience the vehicle thoroughly prior to purchase. This should be common practice among all dealers, and no less should be expected from a Pfaff owned dealership. What makes this location exceptional is their rapid response to service requests and the speed which service is conducted. I needed a tire change and alignment. They had it booked and completed within just a few hours. I haven’t met anybody in their service or sales floor who isn’t kind, courteous, and well mannered. Everyone seems to be in a good mood, and that plays a huge roll in maintaining positive customer experiences.
Highly impressed with this dealer. Purchased a 2018 Golf R here, the sales representative was very helpful in answering any and all questions and allowing me to experience the vehicle thoroughly prior to purchase. This should be common practice among all dealers, and no less should be expected from a Pfaff owned dealership. What makes this location exceptional is their rapid response to service requests and the speed which service is conducted. I needed a tire change and alignment. They had it booked and completed within just a few hours. I haven’t met anybody in their service or sales floor who isn’t kind, courteous, and well mannered. Everyone seems to be in a good mood, and that plays a huge roll in maintaining positive customer experiences.
I really satisfied with the customer service. I called to service department to book an emergency appointment. I got an appointment on same day. I really appreciate your service. I will be bringing my business to you guys from Barrie. So different than Barrie Volkswagen, good experience.👍
Purchased a used car from here this week. The service was phenomenal from start to finish with every person I dealt with (Farhan, Fred and Amanda specifically were great, as well as the ladies at reception). Everything was very straight forward and hassle-free, and I am unbelievably happy with the entire experience.
I was in desperate need of a new car and worried that I would have to sacrifice what I really wanted. Farhan was professional, patient, honest and listened to what I needed and wanted. I am now the very proud owner of my new car and couldn't be happier. Top notch customer service all around and a very pleasant and stress free experience. Thank you Farhan!!
I had awesome experience for the first time dealing with Pfaff Volkswagen. I was dealing with Jayden who’s professional and friendly at the same time with high quality of customer service. I do recommend Pfaff Volkswagen for anyone interesting in buying vehicle.
I went there today because my car was missing the wheel lock. They took my service got the lock removed free of charge and super fast. That was very kind and appreciated all the help. Cheers
Dealing with service manager Greg is always a pleasure. Since purchasing my golf R I’ve had 2 warranty issues involving the blind spot detection system and a wheel bearing, both issues were resolved smoothly. Greg is very friendly and always keeps me updated on what’s going on with my vehicle while it is at the dealership. The entire dealership staff is very professional and always makes sure customers are being well taken care of. Will definitely be returning here for future services.
Took in the car for oil change and to check out the check engine light and a bulb change. Dropped the car off at 9am, and requested that the shuttle pick me up by 3 at the latest. 3pm comes around, and I have to call in to check in on the status and to get a shuttle to pick me up. I don't get out of there until 5:30pm. Also, they charged me $30 labour to change a brake light, Town and Country VW does that for free and only charges for the bulb. Shuttle driver is super nice, and the dealership looks great, but probably will not be back.
I just purchased a used Mazda5 from their Used Car Department, Sales person Mike Hinton was very professional and the manager Anthony Attanasio also very helpful in the entire process of this purchase which I have never had such warm and outstanding experience from other dealership before, this Mazda I bought was an as is car, which I will have to safety certified the car myself, but Mike and Anthony was so helpful in explaining the different between certified and as is car and how the steps to get the car licensed and what needs to be done when buying an as is car.
I will tell all friends and family to come check at Pfaff Volkswagon first when buying new and used car as I strongly believe that they will treat everyone with the same great attitudes and will provide a truly outstanding experience.
100% COMMITTED TO CUSTOMER SATISFACTION:
I have never in my life received such wonderful customer service. Ever.
What a remarkable and wonderful staff especially in the service department, Linda and Anne-Marie are fantastic and because of them I will continue to bring my business to their service department.
Long story short, service work was completed on my vehicle that didn't meet my high standard. I addressed the issue with Linda who without question or hesitation offered compensation for the work that wasn't completed to my satisfaction. Additionally Linda was able to squeeze me in during this incredibly busy time of the year for further service work that needed to be addressed that couldn't be done the first visit due to a scheduling conflict on my end.
This unparalleled level of service and attention to customer satisfaction is so incredibly rare today, that instances like this need to recognized and commended.
Thank-you again, and I look forward to my next visit to Pfaff Volkswagen Newmarket.
One of the more pleasant car dealerships I have visited. They have a drive thru service bay and a good coffee machine if you have to wait, as I had to. They will drive you home if the service takes a bit longer than you are willing to wait, but drivers go home after five o’clock, so be mindful of your appointment times. The telephone messaging system seems to be understaffed. I called to say I was running late and left a message I would be arriving soon and only received a call back as I was standing at the service counter, 30 minutes later. It all worked out, as they took my car in and had it washed for me as well as the oil change and snow tires installed. Staff are polite, if a little busy.
It has never been easier to purchase a car. The price was very fair. I like that all the car buying games and stresses are removed. Jayden is personable and professional. Elaine calculated many financing/warranty options for me with a friendly smile.
Very well done.
Hey service department ...you’ve had my car since 9am with no call from you and now your closed...very unprofessional! It’s almost laughable the amount of issues we’ve had with your service department.
Sept 27th: I just wanted to say great work Pfaff Volkswagen for your prompt response and making things right. Deb from service was an absolute professional to Adriano for the coffee. We all know things happen but it’s always how you handle the issue thereafter that counts...very well done VW!
Pfaff customer since 2013 and consistently impressed with their service department. Very professional, good follow up and services rendered as promised. Was going to a VW dealer closer to where I live but now I always make the trip to Pfaff. I recommend them to my friends and family. Now my brother is a customer too.
Keep it up, Pfaff!
Great customer service! Jayden and Elaine are so kind pleasant to be around. They answered all my questions and concerns. Highly recommend Pfaff Volkswagen!
I can't thank and praise Daniel and Elaine enough. From the moment I walked into their showroom, to the second I drove out in my Beetle, they made the experience fun, friendly and professional. KUDOS to Pfaff for this excellent team.
had a very good experience getting a car here. Mike and Anthony took very good care of me and i could not be happier with the service. The whole experience was great, there were no hidden fees and whatever was promised was delivered to the fullest extent.
Couldn't thank Pfaff enough, made the entire experience pleasant.
If you are buying a used car ask for Fred, he was extremely patient and understand. Couldn't have done it with him, he was thorough in explaining everything in detail and was there start to finish.
The entire experience was fantastic, not intimidating at all. Fast and reliable. Will 100% be purchasing my next car through a Pfaff dealer.
Seems like everyone enjoys working at Pfaff which just boosts the energy!
If you plan on visiting this dealership - see Mike Hinton, he is literally the most honest and helpful sales person I've ever dealt with, and I've owned many cars in my lifetime. He is transparent and does not make things up to make you feel a certain way.
A++ service
I haven't purchased or visited this dealership before. Bought an As-Is Used car from Jayden. He made sure I was aware of the car's history and worked with me to get me a good price on it. Great customer service from himself and Steve to make sure it got done.
From the first phone interaction everyone was very professional and respectful. Alex C. Was very kind and helpful, walking me through current offers and going the extra mile to get me a good deal. Elaine L. Was brilliantly helpful in assisting the sale as well Seamus H. Of the service desk was also professional and helpful when I had to bring my car back for a quick service. Overall really appreciate the efforts these guys put in and would recommend them to anyone.
I enjoyed the experience of purchasing a car from Pfaff Volkswagen. Jayden was very personable and really made the process easy because he followed up quickly whenever I had a question. He was genuinely interested in helping me make the right decision for me. The layout of the dealership makes it easy to view the cars in a comfortable environment. Everyone we met was really helpful and I appreciated the lack of high pressure sales tactics. I would definitely recommend Pfaff to others.
An amazing experience all around. Jayden was a huge help with answering any questions I had, and never made me feel pressured into making a decision. Very happy with my newly acquired Golf R.
Had my first car buying experience. Sales guy was Daniel. Never felt pushy and worked on the price. Had some problems with financing but Elaine took care of it. Service advisor Emerson answered all my questions. Overall good experience.
One of the best customer service experiences I've ever had! Mike and Elaine were both so kind and helpful throughout the whole process of buying my new car. I felt very comfortable asking questions, and could tell that they both genuinely wanted to help me make the right decisions. Mike did a great job of ensuring I knew all the necessary information and went above and beyond what was needed many times, making me feel like a very valued customer. Elaine made the financial aspects very simple and easy to understand, and made me feel comfortable in making such a big financial decision. I love my new car and would recommend Pfaff to anyone!
I had a very positive experience here. Clean and bright dealership. The sales staff where very appropriate and I enjoyed their style.
I removed one star for the parking in the winter. The driveway and parking area was not plowed when we showed up. It made it difficult to park and navigate the property safely.
It was a great experience. Seamless from start to finish, Alex and Elaine are both professional and proficient. I would highly recommend them to friends and family. My wife is thrilled with her new car!
Pfaff VW is great all around. Ive bought 3 great cars from them. Their sales team is knowledgeable and relaxed. They leave you alone if you are just looking around but are always very responsive when you have questions.
Pfaff's service department is amazing too. They are thorough and honest and have squeezed me in for service on busy days even without an appointment.
Absolutely stunning dealership. Love how they have an underground level for used cars and the exotics are breath taking. From first walking on the dealership lot and being met by Sam the sales manager who was super friendly to our sales representative Chris Farrero who was patient, super knowledgeable and amazing at not pressuring us into a purchase but showing us all options available. When you go in to look at a used jetta and end up purchasing a stunning 2016 jetta GLI autobahn at no interest financing and a amazing price that's a good sales team. And I stress again absolutely no pressure to buy but we're shown our option and our dream car ended up being so affordable. Best part is the car is so stunning people can't stop starring at it and it belongs to us! Way to go team Pfaff and Chris can't wait to purchase another vehicle from you and will be referring everyone to the dealership.
I purchased my 2012 VW Jetta in the summer of 2011. It is my first VW but definitely not my last. Pfaff Newmarket has always gone out of its way to ensure that I am receiving the best service possible. I want to give kudos to Micheal Schmidt, Assistant Service Manager for the care and kindness he gave me yesterday while I was in having my car serviced. He went above and beyond and I left the dealership with a smile on my face and felt like a VIP. Great job Michael!
My first time at Pfaff NM with my first VW maintenance service. I didn't purchase it there but its near my work so its convenient . New building so the service set up is amazing. Its very close to the Mercedes Benz which was my previous vehicle. To those negative comments about the service I am very shocked! I dealt with a wonderful service consultant Zoe and she was awesome! Arranged my shuttle to and from work. Called me when my car was ready and went over the details of the service. My car was returned to me cleaned inside out to my surprise. Being in the customer sales and service industry for over 15 years PFAFF NM gets an A+ from me.
Pfaff is not only a tribute to car dealership, but they are a great asset to the community around them. Pfaff seems to really care about what they do and they take great care of their customers. Being a Pfaff customer means not having to dread dealership visits.
I had just purchased a Pre-Owned VW Golf. The VW Specialist I spoke with treated me great. He supplied me with all of the history of the car, took me for a great test-drive through Newmarket and showed me the site of their brand new location opening next year. We then sat down and talked numbers, he was very open about it and explained eveything. I got the car for $500 off and picked it up completely cleaned, waxed, and detailed a week later. When I picked it up, my first service appointment was booked - I was even reminded of the upcoming appointment in advance. These people know their cars. They treat their customers great, and I would recommend anyone interested in a VW or any other brand to stop here first. They are customer first - always. I feel like I am part of a VW family and will definately buy my next car here. Hey Pfaff- sell me a TDI ;)