WORST DEALER EVER! I dealt with the Audi and VW sales people and they were terrible. The Audi rep was rude, disinterested and did not know his stuff. The sales manager could not, or would not, explain how the numbers in his pricing added up and when I challenged him on it he became rude and gave me an ultimatum. Needless to say I left and bought my car from another dealer. I had heard some bad stories about this dealership and I now believe that they're true. The whole environment is poisonous, and based on a conversation with a more honest (and no longer there) sales rep, it starts with the owner and trickles down to all departments. DO NOT USE THIS DEALER - YOU WILL GET SCREWED!
Worked with Jenna Irvine to make a deal on the purchase of my new car. Easy to work with, rec’d lots of info. and got the car & price I wanted. Highly recommend.
I had a horrible experience with their service department. If I could give 0 stars, I would. They improperly installed a part on my vehicle and it wasn't realised until my local mechanic tried to remove the part a few weeks later. I contacted the service department at Kingston VW as soon as my mechanic brought it to my attention and all the VW Service Expert said was 'Not our fault'. My mechanic removed the part, which cost me $200 in additional fees, which I requested Kingston VW reimburse me for. Their service manager offered me an expiring credit at their shop and stated again that it wasn't their fault. Also stated that their shop uses strict guidelines for installing the part but could offer me nothing to show this was followed during my service visit. I told the manager the credit did not nearly cover the costs I incurred from their poor workmanship, which he ignored. I tried on several occasions to contact the service manager, most times with no response, but when I did receive a response, he put me off and told me he would deal with my concern 'tomorrow' or that he was really busy and had't had time to look into it. He has never contacted me again.
I had several issues with Kingston VW during the purchase of the same vehicle, but at least the sales manager tried to rectify their mistakes to a reasonable resolution. The service manager doesn't seem to care about good customer service at all.
I do not recommend this dealership for either purchase or service for any reason. My advice is to go elsewhere for better service.
Every time I go there they never miss a chance to disappoint me. First I dropped my car for the regular service and the alignment check. I was told it will take 2 hours but they called me after 6 hours to pickup my car and when i got there they asked me if I want the alignment check or not. I was hoping my car is ready to go after 6 hours but was not.
I started having issues with my Cruze control. I asked them to fix it they charged me around $150 and said they found nothing but just dirt on the sensors. But the problem didn’t go away it still didn’t work even after two hours of getting my car from the dealership. I went there again after a week for the same issue and they did the same thing charged me $140 and cleaned my sensors, the same day it stopped working again. I know its not just the dirt but there is something else. Don’t know what to do now. Anyways if someone read this review I would suggest you to go to any other local mechanic rather than wasting your time and money at Vw Kingston.
What I thought was a good buying experience has slowly turned mediocre. Asked about a recall on our new vehicle before we bought it and was told it was fixed, months later I receive a letter about this recall, I had basically been lied to. Traded in a vehicle which they failed to close the lien on, resulting in a double payment. They forgot to put the monster matts I payed for in the vehicle. The sales person was wrong about numerous vehicle specs including the type of transmission.
I have bought or leased 5 vehicles from this dealership since 2012. I have always been thoroughly impressed with the sales staff I’ve dealt with as well as the very kind service/parts staff.
However, I recently had a negative experience when I brought my vehicle in for service. I called to make an appointment and they asked me if I wanted a “waiting” appointment in which my vehicle would be taken in for service within 15 minutes and I could wait in the showroom. When I showed up, they said I didn’t have a waiting appointment and I was required to wait 2+ hours at least…I was there for almost 4, and never once approached by staff while waiting. After my car was seen by the tech it was explained to me the potential causes for the issue, and what the tech did to fix it. I was charged 140$ and I was told I could go. 5 minutes later I noticed the issue was persisting so I called service. They said the tech didn’t have an explanation and said to bring the vehicle back in for more diagnostics. I was extremely upset by this because I just wasted hours away from family during the holidays and charged a fair bit of money for something not to be fixed. I’m now required to return to VW again with no guarantee this will be dealt with or that I will/will not be charged again.
If the cause/issue with my vehicle was not determined or fixed, I do not believe it was correct for VW to charge me and let me drive away.
GTI purchased at this dealer. Excellent experience overall thus far. Evan,in particular, has gone above/beyond the call of duty to help me out. Highly recommended.
Submitted my survey feedback two weeks ago and haven’t had a response so figured I’d share it here. To summarize, it took 1h38mins (came in at 2pm, paid at 3:38pm) to put on winter tires (on rims). I booked a waiting appointment rather than drop off appt because I didn’t want my sister to wait too long, might have been some mix up when my sister went to a store next door to bide the time resulting in my tires not being changed right away. This alone doesn’t warrant much issues, besides the fact that I can change them myself in an hour with my home equipment, but the interior of my windshield was clearly wiped. Which is quite nice except the rag they used must have been greasy. I didn’t notice until I was driving at night a few days later and the headlights illuminated the streaky grease marks. I had to stop at an on route and use a paper towel and water to buff out the grease on the drivers side. I still haven’t made the time to fully clean the window and do the passenger side. Also, not sure the policy but many employees were not wearing masks. Other than that everyone I have talked to as well as who my sister who brought my car in has talked to has been pleasant and friendly. Might be a one off experience, seems like a nice place otherwise.
Safi was excellent with me from start to finish and made me feel very welcomed and excited to get into my new vehicle. He was very transparent and it was a perfect experience purchasing my first car through a dealership. The rest of the staff was also excellent throughout the entire process of getting me set up with the exact car I was looking for. 10/10 recommend
Can’t say enough wonderful things about my experience with Kingston Volkswagen. James was who worked with me to find the best SUV for me and my families needs. He went above and beyond to make sure everything I needed was taken care of. If you are looking for a new vehicle I highly recommend giving James a call. I will definitely be back when it is time for a new SUV because of the fabulous service James provided. Easy and seamless transition from my old van to my new SUV.
Just purchased a new vehicle from VW Kingston and had a great experience. I never felt like I was disrespected and felt like they had my best interest at heart from start to finish. I've had poor experiences at other dealerships in the past and the treatment I received here was more than I could have asked for! Big shout out to James and Wes for all of the support and guidance through my car purchasing!
Wonderful experience with all staff. Kind, friendly, informative and fair. I will be going back again for my next car too.
I bought my first ever VW from Wesley! He was super helpful and knowledgeable. Gave me a great price for my trade in as well! Definitely would recommend thia dealership to anyone in the Kingston area! Thank you for the great customer service :)
I have purchased several cars from Jenna at Kingston Volkswagen and have been very happy with each purchase. Jenna is very knowledgeable about the vehicles and options/packages and works hard to get the customer the information required. She has been able to get advance-order vehicles from the factory and cars from other dealerships. I have never found her pushy or focused on closing the deal; she is patient and seems to truly care about making sure the customer is happy with the purchase. I recommend Jenna and Kingston gentlefolks very highly to anyone looking for a new vehicle.
Jenna Irvine is Amazing!!!! totally went above and beyond to make me happy. super knowledgeable and helpful with the purchase of my Golf. Volkswagen has been great to deal with. had one issues but they really went above and beyond to fix it, could not be more happy. will definitely be going back for the purchase of my next vehicle.
I am happy with my Jetta 2020 high line and the deal I got from the company. Jenna was very polite. I love the help I got from Jenna and Chris :)
Jenna was absolutely incredible! I can I to stress enough how friendly and professional she is. The whole experience was made so easy for a first time new car buyer like myself. So surprises just honest over and beyond service. Definitely have a client for a long time to come. Thank you Jenna!!
Had a great experience in purchasing a new SUV from Kingston VW. The staff was friendly, helpful and best of all I never felt any pressure from them. They had my vehicle ready in record time and I am very impressed with the quality of the product. A big thank you to Kyle in finding something I really liked.
We visited the dealership to inquire about trading a lease we had on a Subaru early. When we visited we weren’t 100% sure if it was the right decision/ time to make the trade. Over the span of I’d say 3 weeks, a dozen phone calls, multiple test drives, and lots of texts we decided it was the right decision. Kristy was very patient through out the entire process and made sure we got everything we wanted. We will definitely return when it’s time to make another purchase.
We had a specific vehicle in mind and a specific model. Kyle went above and beyond to find us what we needed, even bringing it in from out of town. It was between the Atlas and another dealer (another brand). Because of the great service received it was EASY to pick the Atlas. Thanks Kyle!
Kristy was amazing to deal with during the purchase of our new car. 2nd car bought from Kingston VW and I am sure we will be back!
Have purchased 2 vehicles from Jenna at Kingston VW -- for both experiences, Jenna was thorough, patient and helpful. Very professional, very friendly service. Jenna spent lots of time putting packages together and sourcing the right vehicle for our family -- I didn't once feel pressured into making a purchase I wasn't comfortable with. When we need another vehicle in future, we will be calling Jenna!
Great staff
On June 8 2020, I brought 2013 Jetta TDI to Kingston Vw for an oil change, I previously did my last oil change at Belleville Vw and 129$, when I scheduled the oil change with Kingston vw they were trying up sell with detailing packages, break fluid flushes, I declined with service worker named Nicole, so what I cannot understand is that paid 129$ with bellville vw, and Kingston Vw charged me 237$. When I picked up my car, the invoice has a tire rotation done which I did not need because I just put on my summer tires in May and are basically new only 5000km in them, charged me for other fluid changes, full mechanical inspection, on the invoice they charged me 105$ for labour, on top of the oil change, the service department worker stated it’s a standard charge,I stated it’s price gouging!!!!!!, my Audi Q5 doesn’t even cost that much for an oil change, when I spoke with Nicole I stated I only need an oil change nothing else, I called bellville vw and discussed the situation what happened, service department worker at Belleville vw advised me that they charged you for extras, isn’t that illegal without customer approval?,I’m filing a complaint with bbb regarding this matter and vw Canada, I know we are getting through a pandemic but price gouging is not acceptable and no excuse, Good Job Kingston VW you lost my service for good, stay away is my advise
I had a great experience. Safi and the team were amazing. Informative, kind and exceeded expectations.
I’m very happy with the service Kingston Volkswagen has provided. Over the past couple months I have dealt with Safi, his professional help and direction with helping me choosing a vehicle was outstanding. I will continue to bring my Passat to Volkswagen to be serviced.
Fantastic SALES Team! Thank you to Jenna, Wesley & Crystal for a seamless transaction. My car is fantastic, long live the VW TDI Diesel.
Very professional and friendly staff. Great attention given to our aging 2009 EOS. Follow up calls and emails - amazing communication. Very impressed.
Extremely helpful and friendly staff. Answered all my questions, and I didn't feel rushed. Went in looking for a owners manual and was given one for free! Clean spacious shop and nice waiting room.
Very professional and friendly staff. Great attention given to our aging 2009 EOS. Follow up calls and emails - amazing communication. Very impressed.
I have been extremely impressed over the professionalism displayed at Kingston Volkswagen. I have so far received exceptional service by both the mechanics and sales persons. With every encounter they have all gone above and beyond and for that I am grateful.
It is very apparent that they have their customers best interest in mind.
Thank you Kingston Volkswagen.
Special thanks to Rob, Wesley, and Jenna for all of your efforts.
I have been extremely impressed over the professionalism displayed at Kingston Volkswagen. I have so far received exceptional service by both the mechanics and sales persons. With every encounter they have all gone above and beyond and for that I am grateful.
It is very apparent that they have their customers best interest in mind.
Thank you Kingston Volkswagen.
Special thanks to Rob, Wesley, and Jenna for all of your efforts.
I just picked up my 16th (or is the 17th?) new VW from Kingston VW. Why do I keep coming back? Excellent product is #1. Service excellence and sales efficiency also high on my list.
Great place to deal, and they go the extra mile to keep me happy. Kristy (sales) is highly recommended!!
Great experience buying here. Safi was a great salesman, he was very helpful and accommodating throughout the whole purchasing process. Highly recommend using this location.
Had a pleasant first and hopefully not last experience with the people at Kingston Volkswagen and Audi. VWAG at its finest here where everyone from the receptionist to the mechanic, service advisor, sales associate to management are all working seemlessly. I would like to send a huge recommendation and appreciation towards Dan O’Connell who assisted me in my purchase from beginning to end. I will do business with them again and I’m from out of town
Called to book an appointment for an oil change. Being new to vw I was unaware that I required to provide the vin for my car.
I was driving at the time of my call and stated that I needed to pull over. I was put on hold. Another woman came on the line to ask for my phone number so they could call me back.
After an hour I was contacted.
If this is quality service, then I am regretting buying a vw.
Helped a friend get somee parts and the parts counter person was a great help, both on the phone and in person. Clean organized waitng area and parts desk.
Friendly and knowledgeable staff. See Jenna for buying a new or used vw.
Had a great experience at KVW, Safi and Wes took great car of me throughout the buying process. I’ll never forget you Safi!!!
Bought a vehicle here in 2017. Have had nothing but good communication and respectful service since. I'd recommend giving them a try (I was skeptical because of some of the other reviews but I ran into no issues).
Good people to deal with got my car in right away. Keep in touch with me about my car great place and great service
I have had the pleasure of working with Alex Toulouse in the sales department. Extremely professional and takes the time to find what his customer is looking for. Great follow-up. I highly recommend using Alex as your sale representative.
Wes, the manager is an absolute beauty and knows how to do business properly! Highly recommend
Great service! No pressure sales and a fantastic team. Ask for Curtis! One of the coolest salesman I have met. Crystal in the finance department goes above and beyond what is expected.
5 Stars!
I just purchased my second VW car from Kingston Volkswagen and the experiences were both terrific. The latest purchase was by far my best experience to date and they went above and beyond my expectations. I can’t say enough good things about them. Thanks to everyone at Kingston VW.
I was called and reminded about a oil change and booked it. I asked what the cost was and was told $150 plus tax. Took the car in today and confirmed the cost again. Was told about $150 plus tax. All done the cost was $250. I was told the initial cost was an approximation. I could have it done at Midas for $100 with synthetic oil. I complained about being misled and they said sorry. No sorry and we will adjust your bill, no sorry and the next one is on us, just sorry. I'm sorry too as I love my Passat. Great car...I am sorry it won't ever get to visit the dealership in the future unless my concerns are addressed....
3 days have gone by and the service manager has called and I am pleased. The fact that they acknowledged the issue is a significant step. Mark was courteous and attentive and I will certainly continue using Kingston Volkswagen.
We have purchased two vehicles from Kingston Volkswagen and we are always satisfied with our experience! We have worked with Jenna directly both times and she is phenomenal! She worked hard to accommodate our needs, and got us into a car as soon as possible. We highly recommend Kingston Volkswagen!!
I was completely impressed with the level of service, thorough knowledge and overall competence of the sales and service staff at Kingston VW. I strongly recommend the dealership should you be interested in purchasing (leasing) a vehicle. Jenna Irvine was a pleasure to work with and Wes Brown was very fair in his final pricing.
I will definitely work with them in the future .
Stopped in as we had just purchased an Atlas from Orillia, drove to Kingston and couldn't access our gas tank, flap was frozen. This team was amazing at this dealership, and did everything they could to ensure we where on the road shortly after. Unfortunately, the door to our tank did not survive but the service was great and we highly recommend if a VW is in your sights this is a great dealership to deal with, from sales, service and management.
Love these guys. Great service always. I have purchased two S4’s from dealership, and loved them both. I decided to step up for my next Audi and recently took delivery of a brand new 2017 S6. I am so impressed with this car and almost at break in,....looking forward to experiencing this magnificent engine and car at its potential....very fast and also comfortable driver....love it, everything about it!!!! I have had only wonderful experiences with Audi of Kingston, and Adam Davies and his team who have provided me with the best possible service for close to a decade. I am a complete Audi fan, and will be remain loyal to the brand and Audi of Kingston. Thanks all to the Audi of Kingston family. Steve Morton, Belleville
My wife's Audi A 4 collided with a deer last Monday night North of Kingston. Mike in the Service Department was very helpful and friendly in a stressful situation.He was instrumental in arranging matters with the insurance company. for towing and for subsequent procedures. Thank you Mike!.
Thank you to Peter Gearin and the team at Audi Kingston for all your help getting me my new Q5!
My experience with Peter may have been the best customer service interaction I have ever had. He is very professional, genuine and knowledgeable on both Audi and Volkswagen. He went above and beyond to find me a vehicle I was happy with and took all the stress out of car shopping. Best of all, he has a very pleasant, no pressure approach which was very refreshing!
I would definitely recommend visiting Peter when you are looking for your next vehicle!
My husband & I had an extremely positive and pleasant experiencing purchasing a previously owned vehicle at Kingston Volkswagen with Jenna. The customer service was outstanding and exceeded our expectations. At each step something more was provided that expected. Jenna made the entire purchase process straightforward and easy. We were supported in buying the car that meets both our needs and budget. In fact,all the staff we met, like Jenna, were very helpful. We love our new car and appreciated the experience so much that we will definitely be visiting Jenna again when we are looking at buying our next car.