My experience with Steve started well and it just got better with Erica & Alice. The team is so helpful. I purchased my pre owned SUV and the few things we noticed that were a concern for MVI, they had fixed and I got the car within 2 weeks, sooner than they had promised. Such a great experience and not like your average dealership. Never felt pressured and they were all helpful and honest! I’ve had it for 2 months now and I just got a thank you card in the mail, a great touch.
This is the place to go, if you want to be treated with respect and have a group of people who actually want to get you in the car you want. Not the one they want to get rid of. The service from Steve who got me in the car I wanted, right down to the rims, and colour , and Trevor who went out of his way to make the deal go through at a very fair price. The cars are as amazing as the people and service you will get. I can not say enough about the great experience I had purchasing my new 2021 VW Jetta.
I had been looking for a vehicle and made an appointment online with Steven Qiang at Steele VW on Windmill Road, Dartmouth. On Monday, I was given the keys and when I got down the road the check engine light came on and I couldn’t accelerate more than about 15km. This street is very busy and when I tried to get into the right lane to get off the road and heard lots of horn honking. It was very dangerous. When I turned off the road and called he asked me, “ Can you bring it back?” My response was, “No, I don’t feel safe doing this.” He sent an employee to pick me and my friend up. When we got back to the dealership, I wasn’t talked to about this, no apology and no follow up. This wasn’t a good experience at all. I was very disappointed with the lack of service and care of the vehicle for my well-being along my friend.
Great experience. I was looked after very well.
Surprisingly for a car dealership, my two interactions with this business have been positive. Reliable, fair and reasonable pricing in the service department are a refreshingly unexpected in this industry. Keep up the good work and I just might visit when I'm due for a new set of wheels.
I have been a Volkswagen customer for quite some time and have brought my car to this location several times, I honestly would’ve stopped going long ago but for convenience it is closer to my house but I will never be going back here again after experiencing such horrible customer service from the service manager Rob.
I got my windshield wipers replaced in the late summer of 2020 by the service team at this location and due to them incorrectly putting on my windshield wipers it went over the window to the car pillar on the drivers side so it was scraping off my paint, I got it repainted not knowing what the issue was and paid a large amount to get it fixed. After two weeks of getting it repainted the paint was coming off again and that's when I realized it was the windshield wipers and they were incorrectly installed which was damaging my car.
I called them and explained the whole situation and Rob assured me that if it was covered under warranty it should be no problem to get fixed. I thought okay awesome that should be no problem since they are the ones who installed it and I bought it from them. That was not the case. I took my car in and he said they’ll have a look, I explained to him that I paid a hefty amount to get something fixed that wasn’t a problem caused by me but by them, I was very calm and polite to him but that same tone was not reciprocated to me. I have never touched my windshield wipers, not before they installed it and not after. He looked at me and said “You should’ve known.” I should’ve said, "maybe you should’ve put it on correctly the first time". Rob, I have worked in customer service for over 6 years and I can recognize poor customer service and unprofessionalism when I see it. I went into his office where he didn’t even wear a mask when I entered and asked if he would take a look at my car and he wouldn’t even get up and just told me the mechanics will look. How is he going to even know what the issue is if he refuses to get up from his chair to look at it? After they ,not Rob, took a look at my car to see if it’s under warranty they called me and told me that they couldn’t do anything. How is that fair? His team/ service mechanics installed my wipers? which then damaged my car? He then fought with my brother who called in to talk to him and hung up the phone on him and he lied to my brother about things I “said” in his office. He then called me after refusing to fix the damage that his team caused and said he would be “happy to do a little bit of touch up but we did not ruin your car”. He obviously only agreed after he realized how unprofessional he was on the phone to hang up on a customer? and to lie?
He never apologized and the touch up that was just recently done, isn’t even a proper touch up. The scrapes at the bottom, which I repeatedly told them that it is part of the scrape, was not “touched up”.
He says it had nothing to do with cost to get it fixed, yet he did not want to fix it because he said it was my fault it happened? he said it was cause of snow? We had one snow fall since the paint had been chipped and I have picture proof of when the paint chipped off.
The manager had a rude tone with me from the moment I walked in, he never apologized for his staffs mistake, and refused to take ownership for damaging my car. You guys have lost a family of Volkswagen customers. I love my car but it’s hard owning a Volkswagen with such horrible service being given to us “valued customers”.
My mom and I love coming to the service dept.
My mom and I love coming to the service dept.
My mom and I love coming to the service dept.
My mom and I love coming to the service dept.
Great Place to purchase new and used vehicle. Highly recommended.
My sales rep was amazing to deal with and made the experience easy. 10/10 and highly recommend!
Steele VW totally supports the community! It's a pleasure to be associated with them. :)
I recently purchased a used vehicle from this dealership. When I started negotiating the financial manager offered me winter tires or a discount so I chose winter tires. Then after two days I went to pick up the vehicle but they didn't give me the tires. I asked about it but I was told I got a discount in the purchase. That was actually a discount I got after we agreed about the winter tires but they didn't agree with it . After the purchase their attitude is also changed.
So I wouldn't recommend anyone to this store and please read carefully every paper you sign and confirm you get the discount or the offer they promised to give before the purchase.
Great place to go. Lots of inventory and fantastic staff
Purchased used from this dealership and could not have been more pleased with the service I received. Wayne and Travis were cheerful, able to explain my options clearly, and did not pressure. Thank you both - love my vehicle!!
Awesome service. Danny, Anita and Travis all made the experience enjoyable and easy. I got great value for my previous vehicle and felt like they listened to all of my needs and concerns.
Truly amazing experience. Purchased my 2nd vehicle today, a Tiguan and it won't be our last. The staff we're very friendly and easy to work. Definitely recommend them.
Horrible experience. When considering a new vehicle I had contacted them and was very close to a sale. I was given a trade value 1/6th of the black book value of the vehicle. When I inquired more I was told that if they could not profit off of my trade they were not interested. This was regarding the potential sale of a new vehicle. They were rude and told me “black book doesn’t buy vehicles.” The whole experience just felt greedy and hostile. Take your business to Oregan’s where you’ll at least be treated with respect.
Even in this difficult times due to covid pandemic, i was able to get an early schedule for my service. Always a smooth transaction with this guys. Great service as always.
I'm typically wary of the big players who buy the mom and pops, but the service I've received over the years here continues to impress me. They are personal and friendly.
I was very pleased with the service I received at Steele. They took the time to discuss options with me and I felt the negotiating process was fair on both sides. Service and communication has been top notch, and I would recommend their services for anyone looking to purchase or service a vehicle.
Everything was great. Bought a car I wasn't intending to buy, but Stephen masterfully showed me why I should. The dealership was great, no messing around or game playing. They actually listened and gave me an awesome solution for my needs - not too much, not too little, just cool. Thanks.
Very pleased with the outcome. The staff was friendly, competent and professional. Our experience during the purchasing process exceeded expectations.
Great Dealership, friendly faces!! Hunting for a GOLF, will def be back to visit in the Spring to upgrade! Calee was very knowledgeable!!!!
It was our first time purchasing through a dealership and the experience could not have been better. Wayne and Julie and all who assisted in guiding us through the process were amazing!
I bought a used KIA in November last year in this dealership. There were little issues with the exterior of the car that were addressed. Special gratitude to salesperson Steven. Who was always available and ready to help. Overall the deal was done fast and all my suggestions were fully covered. I would recommend this dealership.
the advert for a 2016 tiguan showed the model to be a comfortline. with leather seats, moon roof. the vehicle was a tredline so no leather and no moon. And all i got from them was to 'blame the company that posted the ad." which is still up.today.
I did not purchase my vehicle here so cannot comment on the sales staff but the service staff is excellent! I had to bring my car in for something under warranty. I dealt with Laura on the phone and in person and she was great! She set realistic expectations about time, etc. and they over delivered. It was fast and easy. Thanks Steele Volkswagen!
Have been dealing with this dealership for 5 years. Have always had prompt service and instant responses when booking a service appointment online. I have tried to book 3 times this week and have still not heard back from them. I have heard that perhaps this is all through a call center now - if that is the case - certainly not the customer service I have been experiencing in the past :(
Great service and friendly people. If I could give them a 6th star I would!
Nice showroom. The variety of vehicles is large. If they do not have your particular VW the sales staff will get it for you. They pulled out all the stops for our daughter.
Very good dealership. They are customer focused and try to make the entire process as easy as possible. I was a 12 year Honda buyer until they converted me to the German side!
They will rip you off, dont be fooled with the positive comments they are about sales, most people are happy to buy a car, not my case I toke my car there for a recall and they end up causing me more problems due to the lack of care and not putting back the part the proper way, they didn't even put most fasteners back and they claim they replace some parts that i am positive they didn't because i did undercoat my car myself and i can see the original parts are still there with the undercoating i dont on them. when i confront them they told me it was a billing mistake , no way they just tried to rip me off..... be aware and take picture of the parts that need to be replaced to make sure they actually replace them or you will be paying for nothing.
As I mentioned to Jeff already - he has went above and beyond to ensure that my partner and I got the right car for a price that fit our budget! Great service and clear communication. Definitely the Volkswagen dealer to go to!
I made my first ever car purchase here this afternoon and I fully expect to come back when it comes time for my second. Steve was a fantastic car salesman the process was great from start to finish. They even sent me away with a full tank of gas (in a used vehicle!) Five stars for sure.
They gave me the coolant I needed. It was a great time
The person at service was beyond professional and super accommodating. The work that was performed was first rate. Overall great group of people who appear to care about customers.
My father use to work for a Volkswagen dealership, so I already knew the pricing is fairly expensive... but I've driven Volkswagens since I can remember (as a kid in the back seat too)
The process was super easy and they were super accommodating! I actually bought my 2015 Volkswagen Tiguan while I was still in Ontario! It was ready for pick up before I even arrived, we had set the appointment for pick up at 5pm but when I arrived at 330pm they had absolutely no problems with getting me ready to sign all the paperwork and hand over the keys!.
Patti was so sweet, caring & very knowledgeable. When I buy a new car in the future, will most likely choose steele Volkswagen.
Great experience from start to finish, not my first Steele VW and won’t be my last!
They’re short with they’re customers. Was on the phone with a gentlemen, looking for information on a part. When I had mentioned a different place needs to know the specifics on a certain part, he had sighed and said “ugh, fine” I understand that they need business, but to bluntly make a big ordeal over a student not being able to afford a $600 PART and not including labor; is just bad customer service. Sorry buddy, but customer service should be friendly.
Just bought our second VW in the last 6 months. If you're looking for a fair deal and great vehicles check out this dealership. Highly recommend Wayne Cobb in Sales, professional, fair and no BS. Great buying experience.
Just bought our second VW in the last 6 months. If you're looking for a fair deal and great vehicles check out this dealership. Highly recommend Wayne Cobb in Sales, professional, fair and no BS. Great buying experience.
I recently had to stop into Steele on my way to Yarmouth from St. John. My car was having major issues. The folks at Steele took me in without appointment, diagnosed the car's check engine and flashing glow plug light (indicating a major engine management malfunction). .it ended up being an accelerator module. They found some other issues that made me turn back for home. They likely saved mt car and definitely saved my time by taking me in that day! Thanks guys!
Great selection of vehicles, knowledgable sales team and high quality service!
Small paint damage when I bought car , said they would fix it. Dropped car off, I showed up unexpectedly when vehicle came back from body shop to discover drivers side seat was dirty as body shop didn't use protective cover on my seat. Next day went to pick up car and there was more damage to paint on my bumper than originally. Spoke to new car salesman about paint damage and he said he would personally inspect work. They took car back and tried to buff it out and said it was all done. When I showed up to pick up vehicle you could still see paint damage. Unbelievable!!! I took it to 3rd party body shop and they could still see the damage and promptly fixed it. Several days later when it was sunny noticed scratches allover my hood, unable to see when cloudy, took car back to dealer and turns out the protective hood wrapping was lose during transport and scratched my hood. Another trip back to 3rd party body shop to fix where they noticed my hatch rubbing on bumper. They buffed bumper scratches but few days later scratches are back. Called GM to inform him and he said this will be the last fix , unbelievable!!! Car had 38km when original paint damage work was down and now has 2000 km and this will be my last fix on something that I NEVER did to the car. DO NOT BUY A VEHICLE Steele Volkswagen.
Superb service by Steven Qiang and Adam G. Recommended 100%. Thank you very much to the sales team and managers!
Excellent dealership, went in there unsure of what i was interested in and came out with a new car. Sales staff is incredible. Very knowledgeable about what they are selling and willing to stand behind their product 100%. Without a doubt one of best if not the best dealership in all of HRM.
Excellent dealership. Car was taken in quickly. Service dept kept me updated periodically with updates on my cars status and had me on the road again in no time. Very happy with my visit to Steele VW.
Hi just wanted to say that happy to see customer service is no 1 at your dealership thanks to this ad i will make this go viral and buy a different brand ......so people don't buy a car at your dealershipe....
So Friday we dropped our Jetta off at Steele VW on Windmill Rd in Dartmouth to get a recall item fixed (which they hounded us to get done). When we picked in up 4 hrs later, we had a lovely surprise, a huge dent in our back bumper. Now whether an employee backed into something or someone else hit it in the lot, they had care/custody and control of the vehicle during that time. We now are faced with a dealership who is refusing to take responsibility and a hefty repair bill (or insurance claim with risk of higher rates)! So upset to have this now hanging over our heads on a leased vehicle. NEVER LEASE OR BUY FROM THIS DEALERSHIP! An employee told Clint that she didn't want or have to deal with him! HORRENDOUS CUSTOMER SERVICE.