My experience at volkswagen was a 10/10. The salesman or shall I say sales woman I got while there was - Zoey. Was very very helpful. She was knowledgeable , personable , friendly , very very professional. She was able to help me understand a little bit more about the vehicle I’m looking at. Very kind & helpful young lady. I appreciate the fact she took the time to make sure I was looked after. I will be returning & asking for her next time. THANK YOU VOLKSWAGEN. !!
I love the Service Department at SJVW - I have had my Jetta for over 8 years now and anytime I brought it it , they were always friendly and went out of their way to assist me.
Also, I hear that Zoe Gray is doing amazing, I know she is loving this job and is taking Awesome care of her customers, please go see her for anything you need!
Such friendly salespeople! Zoe Gray was a fantastic saleswoman to deal with, she was so friendly and helpful and was able to provide me with such great information about the cars! She gave very enthusiastic and detailed answers to all of my questions! 10/10 experience, would definitely recommend! Make sure you ask for Zoe, she's the best!
Great experience purchasing a vehicle from Saint John Volkswagen. From the moment I pulled into the parking lot with my old car, until I drove off the lot in my new car they were extremely friendly and helpful. I had all my questions answered, they respected my budget an preferences and didn’t force me into getting anything I didn’t want.
I recommend this dealership to anyone whether you’re looking for a used car or a new vw, they have a lot of options for you. Service dept, reception, sales, and finance teams are all incredibly easy to talk to.
Check them out!
Staff are so great to deal with. Very quick for any questions. 2nd time I travel to Saint John to purchase a VW. Highly recommend!
I got a perfect car service here. They explained everything clearly and neatly, did the AS service quickly, texted me every progress, and finally, the staff were classy and dedicated as if it was their own work without getting tired. One honest response moves one thousand people’s hearts. I’m very happy with the service of this branch.
To anyone looking to buy at Volkswagon Saint John, we cannot say enough good things about Lucas! Amazing to work with through every step of the process and went above and beyond to ensure we left extremely happy in our new vehicle - we highly recommend Lucas if you're looking to buy!
I bought my Jetta (Etta) here a few years ago and have always had the best service. Shaunna is an angel on Earth and I hope VW knows how lucky they are to have her!
I highly recommend!!! I traded in my vehicle for a new car... Alex and Jessica made the transition so smooth and quick!!! And I absolutely love love love my Taos!!! Thanks guys 😊
My personal impression is they “bait & switch” their used cars. Several of the nicer cars on their web site are long gone. I won’t write a novel here about my contact experiences a couple times over the last 3 months. Check it out yourself. Pick some cars on their dealer site that have a green summer background. Ask if you can see some of those. If you’re told it just got sold then ask for sale date. I say Caveat Emptor.
Deceivers. When buying a used car, they put photos of another car (the same but with better equipment). I made an appointment with them, told them that I was not from St. John. I came to them 170 km from home, to which they replied that this was the manager's mistake. For this, it is necessary to deprive the license of the entire car dealership.
Round two with this dealership. Again it’s a one star review because no stars isn’t an option.
I brought my Volkswagen Passat in for a simple job after an ECM replacement. After it being in the shop and multiple phone calls with the service advisors, the only person who seemed to know what was going on was the shop foreman who called me for more information about the car. I picked it back up today and payed a bill for labour on a car they couldn’t fix…. The dealership was unable to repair their own brand and I’m left with a car I can’t drive. That is what I’m taking away from this experience.
Avoid this dealership at all costs. If they spent more time to learn their product instead of being on TikTok, maybe this review would have a different ring to it.
The new design store is wonderful. Clean easy to access. Service is always prompt and easy handoff. If I’m visiting in nfld I take my car to get an oil change. One of the few good places left!
The absolute worst dealership ive had to use. No one ever answers the phone in service. Only 1 person apparently knows how to even book a car in for a service appointment. Over 4g for my car to have BRAKES done, all 4 sides "pads and rotors" plus 1 rear caliper and a front strut. I needed pads and front strut the rotors and caliper were fine. Brought it to another shop they did everything for 500 parts included. Its a shame the cars are awesome because dealing with service desk made me never want another car from them.
Solid service. These guys are knowledgeable and professional. Repair cost was bit high but my car is now so smooth then before.
Thank you
I’ve owned many VW’s and have purchased or serviced most of them at SJ Volkswagen. I’ve received great sales and service at all times. Alex was such a great salesman and I appreciated his honesty and commitment to finding just what I needed. Jessica in finance always does a fantastic job and offers great financial advice aside from car buying. I’ve also had great experiences with service, especially Shauna. When I bought a Golf elsewhere and found out it was sold completely broken, everyone took such amazing care of me and it wasn’t even their faulty car. Alex even played with my daughter to keep her busy while I sorted out the stressful mess. I’m so happy they’ve committed to the best customer care possible even years after selling you a vehicle. I feel so welcome and always look forward to stopping in!
Lied to me about the carfax being clean. Found out 5 months later from another dealership that there was almost 5 grand of damage done to the car. After some back and forth they agreed to honour the autotrader blue book cake and even offered to do a paper trade should i find another vehicle at another dealership. Until i actually found another vehicle and they wouldnt honour their word anymore.
Have been actively turning friends, family, and coworkers away from Saint John volkswagen.
Have a 2018 golf that had a sunroof leak that lead to a lot of other problems, Volkswagen did a great job repairing. Very timely as well!
Worst service for parts request i've ever experienced at any dealership. Now going on 6 months to determine a part number for a Rear Defog wire. I went the entire winter without a rear defog and now they are telling me that it requires service hours just to tell me what parts i need for a missing wire.
ABSOLUTE GARBAGE SERVICE from parts department.
The city of Saint John got the best of me. I was in the city visiting family when I drove through a puddle as big as a pond and dented my rim. I called up SJVW and asked for a new rim for my Golf. They got me in quick within a few hours and hooked me up with a brand new steel wheel. Very prompt and courteous service. They even hooked me up with some colourful VW keychains.
I brought my car in for a recall, and had everything taken care of quite quickly and professionally. They also threw in free roadside assistance and keychains, what's not to like.
Shaunna the appointment coordinator is by far the most pleasant and Informative person I have ever dealt with on the phone at a car dealership, and I have been in the auto motive industry for 6 years. She is so happy and cheerful you could talk to her all day.
SJ VW is very lucky to have her as are anyone who calls in and speaks with her.
Thank YOU again Shaunna, I will be bringing my VW here for service and you are the main reason.
120$ in parts 1 hours work. 236$ in labor. I'll go else where.
I had an absolutely great experience buying my new to me vehicle. My salesperson, Alex, was over the top easy to work with. Open, friendly, knowledgeable. I very much appreciated his integrity and commitment to me, the buyer. I highly recommend him if you’re looking fir your next quality car! The service staff are as well, exceptional. They represent the VW dealership extremely well!! Thanks for treating me so well and with great respect Shauna and Laura!!
Love the cross sport Atlas
These guys tell you they want to make you a deal but then change 699 for sticking admin fee. Realize this everyone if your buy and allow this they will keep doing it. Stop buying till they suspend the admin the forever
Thanks to Jon + Jess for our new Atlas, we appreciate working with you both.
I can never get ahold of anyone in parts, they were short with me at the service desk and not friendly. This is the only dealership I know that requires a VIN just to get a quote on a part. Nah, don't waste your time here. Go somewhere else.
Excellent as always. Service was great, everyone extremely friendly. Great set up for Covid protocols.
Excellent service from sales (Don) and finance department (Jessica). The both of them covered all of our needs and requirements on our vehicle purchase above and beyond. Highly recommend and thank you for everything.
Great experience to work with Mr. Khairul Pial, Very honest and very experienced guy. If you want to buy any New or Used car then must go and see him!
I bought a brand new 40k car from them and it had a leaking sunroof... their response was "well we don't build the cars, we just sell them" ??
When I told them I would need a loaner car it was like I asked them for the moon. I just bought a 40k car from them!
I got a loaner car and eventually and got my car back. I thought I had left a set of keys and sunglasses in the center console of the loaner car I called them to see if they were in the car. Their response "No the detailers always go over the loaners when they get back and they would have brought those to us" I asked if she could go look and she said she was busy so I took her word for it.
I assumed I lost the keys and sunglasses and ended up going across the province to get another set of keys (4 different locations).
My cars sunroof was starting to leak again so I needed to bring it back for the third time (the first time they had installed trim for the lower tier model, they blamed VW for sending the wrong parts, I think they ordered the wrong parts).
They gave me the same loaner car.. guess what was in the center console? My keys that I thought I lost and drove across the province to replace. Oddly enough my sunglasses were not there.
I try to give people the benefit of the doubt but this place really makes that difficult.
I drive to Fredericton VW for all my service.
Good customer service.
I wasn't even sure that I'll get this far, I met Brad who was very informative, cheerful, polite and professional, who showed me the Sportwagen. Then I decided to give it a shot so I then met Jessica, the business manager, to fill an application for it. I remember when Jessica said she'll make my "New Year" right. I finally have my new car which I'm really loving it. From the beginning, both Brad and Jessica did a wonderful job helping me out throughout my process and answering all my questions; and at last, making this really possible which I had never though of. I cannot thank enough to both of them and all the other staff especially Alex made me feel very welcoming, what a pleasant surprise and great way to start this year!
I wasn't even sure that I'll get this far, I met Brad who was very informative, cheerful, polite and professional, who showed me the Sportwagen. Then I decided to give it a shot so I then met Jessica, the business manager, to fill an application for it. I remember when Jessica said she'll make my "New Year" right. I finally have my new car which I'm really loving it. From the beginning, both Brad and Jessica did a wonderful job helping me out throughout my process and answering all my questions; and at last, making this really possible which I had never though of. I cannot thank enough to both of them and all the other staff especially Alex made me feel very welcoming, what a pleasant surprise and great way to start this year!
I had the best experience ever! Staff were incredibly friendly and funny! My test drives were so laid back yet informative. I didn't feel pressured to make a purchase. I had stopped there just to drive through the lot for something to do, to just browse. Well shortly after I was a very proud new owner of a beautiful Golf! My salesman Alex was such a delight to do business with! We shared many stories and laughs. He is very professional and I felt completely comfortable letting him guide me through my spontaneous purchase! Thank you all so much for the excellent experience, even Jessica in finance was so sweet and a pleasure to deal with. I LOVE MY NEW VW GOLF!
I have been searching for a car for almost 6 weeks since I arrived to Saint John and I did not find what I am Searching for except when I visited Volkswagen showroom.
Neil, the manager and the first guy I dealt with, showed exceptional understanding of my needs which I found for the first time during my searching for a car and knew how to make me a loyal customer of wolksvagen.
Brad is a wonderful person as well.
Super friendly, competent, to the point and they got us a great trade in deal.
Bought a car from them, found out later there was a mistake with my windshield which ruined my car, they basically paid off that car and sold me a different. However little mistakes have been made by them, which they do their best to fix
Bought a car from them, found out later there was a mistake with my windshield which ruined my car, they basically paid off that car and sold me a different. However little mistakes have been made by them, which they do their best to fix
Good staff expensive wipers. Lol
Great staff and great service!
Absolute liars! Drove 4 hours and was promised that they had multiple cars that matched the specifications I was looking for AVAILABLE on the lot. I got there and there was nothing! Terrible sales tactics!
If you ever choose to shop for a vehicle here, and are not local, make sure to ask for pictures with the date! Otherwise be prepared to have your time wasted and get shaken down.
Worst dealership ever , I got priced on a Volkswagen tiguan and they told me this is me price on the road and when i went in to sign to buy it the price was different , there was 4,000$ difference between the price they told me at first and they told me it's just insurances and floor mats and bunch other bs. Wont ever go in there!
Shop is clean and good people work there
Very poor service, and no training for front end staff to deal with situation. Out of 4 experiences 2 where good but the front end staff were casual like you would talk to your friend and had zero customer service training.
Great sales staff, very knowledgeable and welcoming.
Brought in my 2012 VW Golf Wagon for MVI, was told that it needed new front pads & rotors or it would fail MVI. Brought the car to another mechanic who replaced the pads, said the rotors were fine. The second mechanic showed me how the rotors did not need to be replaced for MVI. Third mechanic concurred, and read the motor vehicle standard for rotors, which mine met (without replacement required). VW Dealership refused to refund my MVI cost, or take any ownership. Dealership is using MVI process to force unneeded repairs.
Bought a second hand one and took it for paint and corrosion warranty which after a lot of arguing finally got it done after1 year, thanks to preferred auto and Frank , the great guy that runs it . Bought a battery from them and one year later it kicked out and we told them about it with receipt and they wanted to test it at our charge . We told them never mind we will buy a new one somewhere else. They wouldn't even help us at all after a 13 month battery quit.. Thank goodness we never bought the vehicle from them . Had checked the new ones when we were looking and so thankful we didn't as are not happy with dealership . They need a big shake up and soon...
New ownership and management is amazing! It is like a whole new dealership now!