Service déplorable, qualité du travail guère mieux. Temps d attente interminable ! A part changer vos tires d hiver et vous charger 250$ pour une revision, c est bien la seule chose qu ils sont capable de faire.
Bought a used car from them recently coming from another city, Marc L was helpful in answering all car questions, sending photos. Good customer service. Their price was fair market price. Overall good.
My experience at this dealership has been incredibly awful. The manager, Stephane Boucher, is very disrespectful and a horrible business man.
After doing the diagnostic on my car, I was told I would need to come in for a third appointment with the body shop. I simply asked the front desk what the diagnosis was, she went to the back to speak with Stephane Boucher, the manager, who proceeded to say profanities such as “these idiots” referring to me and that he will come deal with me in a second and many other insults I will not repeat. He said these so comfortably because he knew I knew limited French from my previous appointment and believed I would not understand him. When confronted about saying these things, he says “oh so you speak French when you want to now?”. Incredibly horrible business, and a terrible, rude manager.
Reading through reviews, I seem to not be the first person that has an issue with Stephane Boucher, dating back years, and clearly Toyota Longueuil does not take these seriously. He didn't even bother apologizing and instead doubled down on his insults.
While there, I also overheard someone who had the wrong repair done on their car. After my third visit, my issue is still not resolved. If you need your car actually repaired or to at least feel respected as a customer, id recommend going to any other Toyota dealership.
Hated the fact that they added the warranty behind my back, even after telling them no multiple times!! Careful!
Amassing sales support, thanks Achraf for your assistance
The appointment was not on time, took more than 1.5 hours to change my summer to winter tires. When I had asked for the price they had quoted 92.95$ + taxes.
The morning of the appointment, they add another 11.95 +tx for weights to balance the tires. This is, according to them, a automatic additional cost. If it is so, why aren't they transparent and mention this when originally asked while taking an appointment?
It is very disappointing that they pride themselves on service and have all kinds of hidden cost.
I had a very good experience and I am satisfied with their service
Steven Menard is absolutely fantastic at what he does. He has gone above and beyond both before I received my vehicle and now, 2 weeks later. I’ve felt abandoned by other dealerships in the past once transactions have gone through and this was never the case with Steven. A++, I’d refer my most loved ones to him in a heartbeat!
Steven Menard is absolutely fantastic at what he does. He has gone above and beyond both before I received my vehicle and now, 2 weeks later. I’ve felt abandoned by other dealerships in the past once transactions have gone through and this was never the case with Steven. A++, I’d refer my most loved ones to him in a heartbeat!
I gave them 4 stars before but in my last appointment, They Hit my car while doing regular maintenance . A Hit will dictate the replacement of the trunk door !!!. They refuse to fix their mistake , I escalated the issue to Toyota Canada and lets see how It will go . If you Live in Montreal South Shore - Go to Park Avenue
Stacy Harvey, with Toyota Longueuil, has been very helpful. She was obviously caring about all the details to make a customer fully satisfied. Thank You, Stacy ! Merci, Stacy !
Everyone at Toyota Longueuil was very helpful and kind to me and did the job professionally.. I thank them very much.
Great service! Make sure to ask for Ashraf Saadi, he made my purchase extra special, really loved the experience. I got my car and he took a good 2-4 hours to make sure I was good with all the functionalities and happy about the car. And they did prepare the car for me to my specifications. Really great I will definitely buy again with him!
Fast and quick service! Dealt with a problem that my car had within the day! Great service and responsive!
This review is probably long overdue.
After having some issues with another dealership (they were forcing me to buy an extended warranty) I came here to Achraf and he was such a great help to me, professional, understanding and patient. He never tried to sell me all those unnecessary, flashy add-ons. He stuck to his promise and delivered my car exactly when he promised.
I also had a great experience with their financial manager, Élyse, not sure if she's still working there. She made sure that I completely understand how insurance works, cause that was my first car.
This was all in 2021, before this craziness in the market.
Sales: 5/5
For regular maintenance, I've taken my car to this location twice, both for a regular service/oil change. What I love about them is that they give you a report, where they tell you how much of your brake pads are remaining and the depth of your tires is also mentioned on that report. Apparently this is a Toyota standard, however, I did not get such a report from another dealer.
Service 5/5
The only downside that I could think of is that their service department is not open on weekends. So for some, it might be a little difficult to schedule a maintenance on weekdays if they have 9 to 5 jobs.
I had the easiest and quickest responses from Daniel and Marc-Andre! They made everything happen super quick and in time. Excellent customer service! I hope to buy here again!
Love this place...🙏💜🙏
Their leasing director is awesome too.
He's got the same name as a popular Québec personality.
😉
Great professional, great feedback from staff. Appreciate a lot
Service was great
I never entered the building but I HAVE to give them a 5 star rating since they have a SEXY early 90's Corolla, the one with the pop up headlights, in the showroom that make my heart go BANGBANG everytime I drive by. This thing looks brand new and I get that ultimate japanese vibe. Message to the owner : Keep it there please, I'm gonna look at it while eating sushi in the yard on the other side of the street this summer.
This concerns the used car department.
If I could put 0 star I would. I was looking into buying a car from them. I took an appointment with seller: Mathieu. I drove 1hr (I live quite far) and he calmly announced that the car was with another customer busy being inspected... I had an appointment and he did not even think of warning me or cancelling the appointment. Soooo un professional. He said that his colleague and himself did not talk and he did not know about the other customer. Their offices are 2meters apart and completely see through. Not a way to mean business and certainly not a way to treat people. Such dedain is unacceptable.
Went there for a maintenance service as well as a Toyota Touch Premium. Never got the paint restoration I was hoping for and that is described by toyota.ca! Staff was not especially understanding (no paint restoration in Premium, they flatly said... huh??). Sent an email the day after, got an appointment with the manager who was nice enough to offer the Supreme service at half price, yet forgot to just apologize for the numerous misunderstandings that had happened in his dealership. The worst: when complaining to Toyota Canada, a representative flatly said that they were not responsible for what would be sold under the Toyota Touch branding... Wow, that's the way to go, Toyota! How will you keep the trust of your customers?...
Very good service
Very good service
Went to see a new Corolla. Salesman was friendly and not pushy.
The seller was disrespectful and insulting. He didn’t even care to give some simple information about the cars.
The seller was disrespectful and insulting. He didn’t even care to give some simple information about the cars.
Waiting for parts for 2 months. No ETA, nothing. Why the hell I need extended warranty?
PS: read Toyota Canada Facebook page reviews before buying Toyota!
We were on vacation from Manitoba and we picked up a bolt in our tire. We pulled up, the staff were friendly and the service was quick. We were back on the road in no time. A big thanks to Dave McDonald!
Toy-Toy , 1980-1981 4cyl. Simple .
False promises by sales people, sharing wrong information with new arrivals to Montreal/Canada.
Took them 1 month to contact me with a reply to my offer and to inform me that you are a new arrival and we can't do much about it..... not even a follow up was made not even a phone call to guide me and advise me in order to build a trust relationship....
Absolutly no customer relationship management concept.
I have been at Longueuil Toyota for the first time this April. The manager and sells agent were more than willing to make things right. I bough a new Rav4 and sales rep Steven Menard was very professional and helpful. I am very satisfied and would definitely recommend Longueuil Toyota and STEVEN for good deals.
Amir
Have been servicing our two cars at Longueuil Toyota for many years and have always been very satisfied. If we encountered any trouble, the manager was more than willing to make things right. Just bought a new Rav4 and sales rep Steven Menard was most professional and helpful. Forget the mega dealerships - we would definitely recommend Longueuil Toyota for both purchase and service! A satisfied customer!
Just bought a car from Steven. He was very helpful, accommodating and kind. He even gave us a March rebate despite the fact that we technically bought the car on Feb 28th. Simon, in financing, was also great. All in all, it was a very pleasant experience. We will be coming back here for maintenance.
Very quick service, oil changing. Price is very nice. I liked them real professionals.
Sent email, never received back from them!
Fri, Oct 26, 10:19 AM (12 days ago)
So.. professionalism... of... 12 days ago without answer back!
The lowest level of professionalism. They have no respect for time, nor the costumer. They do what it is good for them not the customer. Don't waste your time by going there
Good service. At times they are slow but they know how to keep us happy. One time I had to wait for 1h30 for an oil change instead of 45 minutes, they offered me a free car wash.
NEVER NEVER buy from this dealership!! They do not refund deposit that are required by you if you want to find our more information on a vehicle or how much it will cost you. They will even promise you that if you decide not to lease the vechile you will be refunded. They lie!!! The manager Sebastian is very rude and unprofessional. More over they try to sell you things that you do not need, like replacement insurance on a leased vehicle. I was told that it was an absolute necessity because I was buying new, which was a complete lie.
Terrible service! Staff rude, unhelpful and unprofessional!!! Do yourself a favor and don't buy a car here. Once they get your money you can forget any kind of service!
Very nice and friendly service. I installed a block heater for my Toyota Sienna and my experience was very good. They fixed several Toyota recall problems free of charge of course, the annoying "keep spare tire in the trunk" and now I can keep my spare tire in the place designed for that. Thanks guys.
Good sales rep. Nice cars and very clean.
Car needed major repairs within days, warranty refused. Beware of their dishonest selling practices!
During a test drive with a used car, vendor Stéphane Pitt told us that we would have a one month warranty in case anything was wrong. This was confirmed by Stéphane again after the drive. Furthermore, he told us that the car would be fully inspected by a Toyota mechanic and all problems would be fixed. He rushed us through the contract, which was in French while he knew we only speak English. When I asked him to translate a section, he told me that I should not worry: if there was a problem, we would just come back and it would be fixed.
An independent inspection at another garage immediately after purchase showed amongst others that the rear shocks were leaking oil and needed replacement. We went back; their Toyota mechanic confirmed this issue. Suddenly, we were told that only the engine and transmission were part of the warranty, despite earlier guarantees that all problems would be fixed for free. Stéphane claimed that these damages may have occurred while we were driving to the other garage (during a 20 km drive, two shocks start leaking oil at the same time?!). The manager (Marc Daigle) told us that the limited warranty was stated in the (French) contract. Even after translating the contract, we could not find a section that specified the warranty.
We ended up having to pay over $400 in repairs ourselves, of course this could have been way more had there been more issues with the car. Then a few days later our shocks break down again. We go to a different garage, it appears they had installed faulty shocks. If you think of buying here, have the car inspected by an independent garage before signing the contract. But I would really advise to go to a better and honest Toyota dealer in the area, there are many around.