I was helping a friend of mine purchase a new Toyota from this dealership.
Despite my friend being a repeat customer here, he was still subjected to 2 hours of back & forth negotiations between his sales person & the GM James. The final position was that we were too far apart to make a deal.
After making 2 telephone inquiries with 2 different out of town Toyota dealers, only then would the GM James match the best offer from one of the other 2 Toyota dealerships. It seems that upper management could care less about customer loyalty & the only thing that they care about is maximizing profit on each and every sale.
I was assisting a friend of mine to get the best possible price on a new Toyota. We had no qualms with the customer service provided by the new car sales person. The issue here was the back & forth negotiation with the GM to get the best possible price.
This dealership really needs to treat its repeat business clients like VIP'S. Unfortunately they are not doing this and I am sure that they are losing a lot of business because of this.
My advice to the owner of the Rafi Auto Group is to quit trying to maximize volume and profit and instead focus on providing good old fashioned customer service and give great deals to both new and used car buyers (especially repeat business clients).
This will make for happy clients and will pay off in the long run.
I spoke to the general manager, James Godfrey about unhaggle and he was very receptive to working with me. My salesman, Louie Lisi was very professional and easy to deal with. We worked out a price that was exactly what unhaggle quoted for the vehicle. Louis told me to come back any time if I had any questions or just have a coffee and chat. P. K.
It has been too long to remember names, but I took my car in for an oil change and when I checked the car the next day, the oil was still dirty.
awesome place , great people , have only been buying from them , matrix 2007 ,rav 4 2011 , and highlander 2018
Wonderful service, nice stuff. Thank you. Xu
awesome results! great to deal with
My wife and I were interested in the Prius. We took it for a test drive and we're seriously considering a purchase but when we told the salesman we would not make a decision that day he seemed to lose interest in working with us.
We ended up purchasing a Ford C-Max a day later.
The overall experience of buying our 2014 Venza was excellent.Steve and Karen who dealt with us were professional,well informed, and very helpful throughout our process of decision making. They were transparent and we knew in every step of the way what we would and would not get in the car.Delivery was smooth and timely andto date every thing is working out well.
I've had a very good experience with buying my vehicle from Eastway Toyota and will be going there to do my vehicle maintenance for a while (2019 rav4 bought in 2019).
I already knew what vehicle I wanted to buy before I walked into the building so the only thing to do was sort out the paperwork. The buying process was done professionally and pretty effortless in getting all the work done for me to buy the vehicle.
I've been going there for oil changes and other services as needed and they've been great with their courtesy shuttle service which is a real plus.
With toyota quality I'm expecting to keep this vehicle for many years :)
Najib Francis was awesome and patient in working with us to get us the car we wanted. I highly recommend him to anyone looking to buy a car. He was very respectful and kind as well.
I bought a Toyota Camry 2020 three weeks ago, they asked me about a extended warranty on phone but l didn’t understand it good before l sign the contract l asked them to cancel this extended warranty because it is added to my loan and l have to pay for it for 7 years and l don’t want this extra warranty for my Toyota but they told me it’s not possible, next they l emailed and talked to them to cancel this warranty but unfortunately told me it’s not possible.
As l read more l understand usually you can cancel an extended warranty at any time and you'll get a prorated refund for the unused portion of your policy. If the warranty was included in your loan, your car payment won't drop, but you may pay off the car sooner after the refund is deducted from your balance.
On the other side the name of this extended warranty is Tricor or Tricare that doesn’t have any reviews and if you check their website it doesn’t have any phone or right address. It’s an unknown company.
It was a really bad experience for me to buy my new vehicle and l strongly recommend do not trust sales person and never sign the contract with extended warranty or extra repair service.
They aren’t responsible any more and it’s so inconvenience that you couldn’t get any help after you purchase your new car.
Eastway Toyota has always completed our service very efficiently and they call to let me know what needs to be done before proceeding. We have had 5 Toyota vehicles that required only regular service. They are very dependable vehicles and I will purchase a new one when the time comes. Thanks, Team Toyota!
Superb customer service by the Toyota team. Expert knowledge, courteous and very responsive. Professional all the way.
This was my first experience buying a vehicle through a dealership, and I was very nervous. The staff were extremely friendly, helpful, and willing to find different solutions in terms of financing and options. The transition process was very easy, and they made sure my new vehicle was 100% safe and ready to go upon pick up. Thank you especially to Steve Cowell, Karen Conti, and Sierra Johns for all your help. I would recommend them to anyone looking for a genuinely easy and worry-free experience purchasing a new vehicle.
It was the first car of my life and Najib Francis at Toyota Eastway did a really great job to help me with it.🥂 awesome service as well. I left happy from this place. (And of course with a car😅).
Najib was great...fantastic to deal with from beginning to end. Such a pleasure.
Awesome dealership, friendly staff!
James as well so great.
Will surely be back.
Would definitely recommend!
I took my car for service and i was not happy with what they did.
They used to print summary report about what they have done. However lately, Toyota service stop giving the recommended service which the vehicle needed for the next oil change. Also they stop top off all fluid for free. They used to top all fluid for free all the time but lately they stop. I will never take my car for oil change at Toyota Windsor.
To be fare the staff is very friendly and helpful.
Doaa was our salesperson, took really good care of us as we purchased 2 new cars. Excellent products from Toyota Canada. Built in Ontario feeding Canadian families. What’s not to love about that.
My wife and I were interested in two toyota hybrids. We did a lot of research beforehand. When it was time to test drive them we went to Eastway and met Mei, a saleswoman. She quickly arranged for us to test the cars multiple times over a 2-3 week period, no questions asked. Very helpful and efficient. When it was time to buy, we ask Mei for a price quote. James, Sales Manager, got back to us with a competitive bid. I asked for some changes to the deal, and within 4 hours the deal was done. I feared going in to finalize the deal, but when we did we were met by James and Mei. We chatted for awhile and then got down to business. I was relieved to see the deal exactly as we had agreed on line. Our best car buying experience in 30 years.
I’ve recently bought my third car from them, the salesman “Louie” is so friendly and knowledgeable. The business manager “Karen” has done a great job, she is just amazing! and the general manager “James” is the best manager I have ever met in my life, he is wonderful, and takes really good care of his customers. Well done all, you are just a great team, and I am so happy to be one of your customers!
Just purchased a 2021 CHR. It was my first time buying a brand new vehicle and I was treated very well by the entire team. Tekle and Sierra did an amazing job making everything a smooth and enjoyable experience. I was treated very well and felt informed and every step of the way and was never made to feel uncomfortable or pressured during the process.
Recently I was helping a friend of mine purchase a new Toyota product from this dealership. Despite being a repeat buyer from this dealership, my friend was subjected to about 90 minutes of back & forth negotiations between his sales rep & the GM James.
The end result was a stalemate because the GM was unwilling to compromise to make the deal happen. My friend was lowballed on what his trade in was worth (he was trading in a 3 yr old Toyota product with low kilometres & in extra clean condition)! Literally all the service dept had to do was to do a safety inspection to certify it & do a quick car wash and they could put it on their used car lot.
We then called two other out of town Ontario Toyota dealerships to get their best price. We then called Windsor Toyota back and James the GM agreed to match the lowest out of town quote so my friend was finally able to make the deal with Windsor Toyota!
Question here is why does upper management treat a repeat customer so poorly when he is more than willing to give his business to them in purchasing a new Toyota product.
I hope that the GM James and the owner Mr. Rafi put the customer first and foremost & quit focusing on sales volume and maximizing dealer profit on each and every new & used vehicle sold by Windsor Toyota! This is indeed a sad state of affairs for Windsor Toyota & they really need to smarten up & place the customer first!
Recently I was helping a friend of mine purchase a new Toyota product from this dealership. Despite being a repeat buyer from this dealership, my friend was subjected to about 90 minutes of back & forth negotiations between his sales rep & the GM James.
The end result was a stalemate because the GM was unwilling to compromise to make the deal happen. My friend was lowballed on what his trade in was worth (he was trading in a 3 yr old Toyota product with low kilometres & in extra clean condition)! Literally all the service dept had to do was to do a safety inspection to certify it & do a quick car wash and they could put it on their used car lot.
We then called two other out of town Ontario Toyota dealerships to get their best price. We then called Windsor Toyota back and James the GM agreed to match the lowest out of town quote so my friend was finally able to make the deal with Windsor Toyota!
Question here is why does upper management treat a repeat customer so poorly when he is more than willing to give his business to them in purchasing a new Toyota product.
I hope that the GM James and the owner Mr. Rafi put the customer first and foremost & quit focusing on sales volume and maximizing dealer profit on each and every new & used vehicle sold by Windsor Toyota! This is indeed a sad state of affairs for Windsor Toyota & they really need to smarten up & place the customer first!
The worst experience I’ve ever had!!! Will definitely not recommend anyone going to Toyota Windsor. I was dealing with the sales manager where I wanted to buy a 7 passengers vehicle. He gave me a set price and I was coming to sign the paper work and finish the documentations but suddenly he increased the price within 3 days and they didn’t give me a reason of why they changed after they gave me a word. My appointment was on Tuesday and when I called in the morning to come in and sign the paperwork, they informed me that the sales manager is off and when I came in he was there but still transferred me over to a salesman. FYI the listing on the internet is still the same price and wasn’t increased as they said.
That’s not PROFESSIONAL at all!!! He wasted my time and efforts and will never come back to Toyota Windsor ever again!!!
Toyota has the full responsibility of what their employees actions are. I am a businessman and I know how unprofessional it is to treat the customer like this.
I will start off with an apology; this will be quite a long review so buckle up.
First I’ll start with saying scheduling the appointment was great, no phone waiting, people knew exactly what was going on and were quite personable.
Getting to the dealership was fine, simple enough to understand. Service advisor was fine as well, I think they did a good job.
Where things start to go off the rails a little bit is that once in the dealership, the people were not the friendliest, seemed almost a little hostile, no one really said hello other than the service manager who was fine. The flooring in the refreshment area is definitely a choice as there is no flooring there, it’s fine, probably just being renovated (I hope).
The washrooms have a sign that say they’re cleaned once a day at 9pm which is definitely a choice given the current world circumstances. It does say, however that the customers should let them know if there’s issues which would be fine except they seem to relieve themselves of any responsibility as if they wouldn’t check otherwise (again I hope they’re checking their washrooms periodically without a customer asking them to). The reminder to wash your hands was nice except they forgot French and then wrote it in with pen (not really an issue but just found it to be funny that they had at least 5 other languages and forgot French).
Outside the dealership was interesting as well. Many of their cars had spiderwebs on them which is understandable if they’re old/used/brand new in plastic still but these are display cars that have spiderwebs on them. This includes their Lexus at the very front facing the main road which is riddled with spiderwebs as well.
After the service on my vehicle was complete, it took about an hour for a representative to come get me. Fine, out to lunch, no worries. The receipt and report given at the end of the service had all of the services performed but did not have an inspection report highlighting tire depth, brake wear, wipers, lights, anything standard that any reasonable dealership would give you. In addition, the dash cam was unplugged and not plugged in again. This is a new one I’ve never experienced at any other dealership which makes me wonder what exactly they were doing that would require them to not have record of it. The plastics they install to keep oils and germs off of the steering wheel, seat and gear selector were installed and the only reason I know that is that they were not fully removed causing me to have to touch that stuff anyway. Doesn’t make sense.
Anyway, I feel like I’ve gone on long enough, there were a few more things but probably no one from the dealership will read this or care or maybe it’ll make it to the “marketing team” or James from Lexus like for all of the other poor reviews. I’ll probably never go here again, I think I would rather drive out to London or Sarnia in the middle of winter next time.
I contacted the Eastway Toyota Dealership inquiring about 2021 new arrivals and I had pleasure dealing with Afran Ahmed. Afran was forthcoming, knowledgeable, professional and.... I placed an order. Wish all dealership were like the EASTWAY. Way to go.
Where do I start.. One of the best dealership experiences I’ve had, bar none. My wife and I were searching for a pre-owned 4Runner and Eastway had one of the cleanest in Ontario with the TRD Off-Road package. After a quick chat with Afran, we decided to drive over 5 hours to go see it.
When we arrived, he had it ready and waiting out front. We quickly came to an agreement after the test drive!
Noting how far we had driven to see the vehicle, both James and Afran did everything they could to help me drive it home same-day. They had the paperwork to the MTO before the cut off for the day. Even COVID19 couldn’t slow these guys down.
We drove it home that night! Thanks for bending over backwards to get this done guys. We love the truck, but the service is what sold us!
Only thing that was nice and convincing are the sellers at the dealership, they try to be convincing, but other then that after leasing or buying car. If have problems they are pretty lazy, they aren't helpful as some people review their customer service is great. major improvement needed and so hard to get help with figuring out car after getting car, how to handle it if trying to get rid of it or give to someone else. Office people are slow with responding and if it isn't busy I am sure they're not always busy, it seems they try to avoid talking or answering minimal questions.
Got a used Honda Accord today. Overall, I am satisfied with the service except that the sales person in contact Mei Xia failed to explain an unnecessary charge labelled "Etch" that is tagged with the word "Registration" to hide it. This charge is just a scam and I had to absorb it in the cost of vehicle. Had it been explained to me before accepting the final deal and I had willingly agreed to it, I would have given 5 stars. Professionally, it was wrong for Mei Xia to attend a personal phone call during our conversations.
Got a used Honda Accord today. Overall, I am satisfied with the service except that the sales person in contact Mei Xia failed to explain an unnecessary charge labelled "Etch" that is tagged with the word "Registration" to hide it. This charge is just a scam and I had to absorb it in the cost of vehicle. Had it been explained to me before accepting the final deal and I had willingly agreed to it, I would have given 5 stars. The sales person Mei Xia appeared to be unprofessional as she was attending to personal phone call during our conversations.
Tried calling within the hours posted on their site. No response at all and the voicemail message is probably the most unprofessional thing I've ever heard.
I assure you this review won't make a difference though. They'll just copy-paste the same response they use for every bad review. Very good at avoiding their problems.
Finally decided it was time to trade in the putter-mobile for something a little heartier. Left my contact info online to book a test drive and David returned my request within the hour. I arrived an hour early, however this did not deter him from greeting me warmly and showing me the car I was interested in (even though he was in the middle of other work). It felt like I was talking cars with a friend and not buying a car from a salesman. I am EXTREMELY happy with my selection due in no small part to the reception and follow-through I experienced, as other options were reviewed and prior to purchasing I was given time to think about how I truly felt about the car rather than rushing right in and committing. My previous car was an 08 Yaris with no substantial troubles to speak of. Very satisfied with my overall experience and will undoubtably be a return customer when the time comes.
There was a receptionist on the phone. Two staff members on their computer. No customers I. The store. I walk in, no one says hi. I walked around looked at the car I was interested in. Not one person approached me asking for assistance. Was it because I was not dressed in a suit? We will never know.
David Alyass, helped me buy my 2017 Malibu. It was by far one if my best experiences purchasing anything. You could tell he worked to get me the best deal possible. He was personable and informative. He even came in on his day off to ensure I could pick up my car as soon as it was available. I would highly recommend asking for David at Eastway Toyota to get you into a vehicle you love!
They made the car buying process easy and seamless. Friendly staff, professional and courteous. They helped me get into the exact vehicle I was looking for. Well done.
The sales staff were pleasant and the building was very clean. The issue I had was when I wanted to test drive a Tacoma the salesman insisted that he came with me. Not to give my resume but I have drove for several years in the military and have driven commercially tractor trailer for almost 20 years with over 2 million safe miles and awards for my driving. I am a grown adult not a kid that is going to hotrod some vehicles. I am also in a very good position to purchase. The salesman was not willing to budge on me and my wife taking this truck for a test drive on our own so for that reason there was not a sale. At the end of the day I am the only one with my money and eastway Toyota is not the place selling pickup trucks. I have been to several dealerships and none of them took that kind of hard line that cost them a sale. I was not disrespectful and shook the mans hand. After all he said this was not his doing but a policy of the dealership and was very nice to me and my wife. Too bad something could not have been worked out, perhaps another dealership will be more interested in a sale.
We had been searching for a specific vehicle for a couple of months and couldn’t seem to find any suitable candidates anywhere within an hours drive of our place in Port Dover. A vehicle was listed at Eastway Toyota in Windsor that looked great, but do we make a 3.5 hour drive to check it out? Basically we’d be doing a 7 hour round trip plus the time spent at the dealership at a very busy time of year.
I enquired online with their social media specialist Sierra and she answered all of my obvious concerns and then spoke with their Salesman David who was also very helpful. He even cheerfully returned my texts on a Sunday, his day off, because we were hoping to come on the Monday.
We did end up buying and thought the process went extremely well. The sales manager James took the time to come over and thank us and tell us how much he appreciated us coming such a distance to shop at his dealership.
The icing on the cake was when our salesman Najib informed us he was heading up north on vacation Friday and offered to deliver our car to Port Dover. It was at least an hour out of his way for him and his friends but he insisted it was no problem. Sure enough come Friday there was our new car delivered right to our home. That saved us another 7 hour round trip. What amazing customer service, from an excellent car dealership.
Smooth transaction. Excellent Service. Will deal again with this Dealer
As someone who is very picky when it comes to how my vehicle is handled in service, I was hesitant bringing my FR-S to Eastway. However Heather and the team assured it was in good hands, and would be treated with care from start to finish. Not only was the work completed without a hiccup, the interior/dash (which had to be pulled apart) was reinstalled without any issues whatsoever. I’m thoroughly impressed, and would definitely recommend Eastway if you’ve been hesitant.
This was an awesome experience. We have been Ford owners for years and after the horrible service we have been receiving we had decided to make the switch to Toyota and what amazing idea that was. Our salesman Noel was awesome, knew exactly what we wanted and made sure we got what we were looking for. He was extremely professional and friendly. We really enjoyed the experience at eastway Toyota. Noel you have made customers for life. I would recommend this dealership to everyone looking for great cars and great service.
I Recently visited them for my car’s maintenance.
Extremely professional and top notch service. I’ve always avoided dealerships because “they charge you unnecessarily and recommend you stuff you don’t need.”
My experience however was different.
Better price than CanadianTire and the staff told me what exactly I needed changed. For two other things that I didn’t change, they told me it has plenty of life left. It’ll last you till next service.
I went in expecting to change the brake pads, asked them about it, they checked and told me it just needs service.
I absolutely loved the shuttle service. While I go to CT and it’ll take them few hours to get through my service and I’ll be stuck there.
Better seating at waiting area too.
Awesome service.
Was in Windsor for work and without an appointment got my Lexus repaired within 24 hours of me dropping my vehicle off
even with the service department being down a couple technicians.
All the staff were friendly and curious.
If I ever break down in Windsor, this is where I will be going.
Yesterday, I took my 2017 Toyota Camry LE plus trim model for the service 2 (includes oil change, fluid top up and tire rotation). They really took good care of my car. Also, service advisor Heather was very knowledgeable and kind person. Enjoyed free coffee and nice environment. They offer me a complimentary car wash as well.
Thanks Heather. Eastway Toyota dealership is the best dealer in Windsor area.
Worst car buying experience ever, their way of solving issues created on their end is to claim that the big dealerships tend to make the mistakes, and when you want the problem fix as soon as possible, they just start to play stare down games with you. And this kind of behaviour came from a higher up position right after we give them the check. GREAT CUSTOMER SERVICE!!!!
Just called for service, transferred 5 times then had to leave a voicemail. Guess where I am NOT going for service?
Update: Just got a call back, unable to get a quote to repair 2011 RAV4 I4. Inquired the cost to replace O2 sensor bank 1 sensor 2 they were only able to tell me the price of the part. Ask what the hourly shop labour rate is, told it's about $125. I then asked if they know the exact labor rate per hour was told no, so I guess the hourly rate is whatever they feel?
I do not understand how this place is in business.
Great experience with Lou at Eastway Toyota! This is our second vehicle from the dealership, and Lou was candid about the pros and cons of minivans vs SUVs vs a second vehicle for our growing family. We settled eventually on a Toyota Sienna LE - great vehicle value for the money. James gave us what we felt was good value for our trade in, Christina in finance gave us a great deal on additional coverage, and the vehicle has so far been great to drive and use. Thanks again to Lou and everybody at Eastway.
UDATE: Brought in my vehicle yesterday (June 2019) for its scheduled maintenance. Jacob T (service advisor) did a great job looking after me, and the van was nicely washed for me too! Very happy with service.
I've only had to deal with this dealership a couple of times so far. Staff is friendly, parts desk and service seem quite knowledgeable and professional. I was surprised when I got a tire quote that it was relatively competitive with the going rates elsewhere.
The place is clean and comfortable. Bathroom was clean.
We had an overall good experience at Eastway Toyota. By far the best part was working with Doaa our sales representative. She called me immediately when a used car came in that met my specific list of requirements and we got in to see the car as soon as we could. Serious hassle-free car buying!!
Through no fault of her own, the odometer listing in the computer was off by over 1k kilometres so we were a bit surprised by that but Doaa negotiated a discount to account for the discrepancy. We've had the car for almost a month now and it is running great. Would definitely buy again. Only reason I didn't give five stars was the initial misrepresentation of the odometer reading which seems like it was a problem with whoever was in charge of initial intake.
Great experience whenever we are in for service. The representatives are knowledgeable and very professional. We always feel like they handled things properly. The General Manager, James, is very helpful and willing to assist whenever we’ve had questions about things. A few times that we’ve needed a loaner car they’ve made sure we were taken care of and valued. We will be back for continued service. Thank you, James and the team at Eastway Toyota/Lexus.
Great customer service from one salesperson only. But I could clearly see the pressure on him from the supervisor to sale me anything possible. Went there to buy my leased car and they tried to get me into a new one with higher payment. I asked to finance my residual with the finance manager which she tried 4 times to convince me with a 7.9% interest the first time. 6.9% the second time 5.9% the third time and finally 4.9% but i still didn't accept it... funny part id that everytime i say no. She would work down 1% every time. Like just give me whatever you can offer and get over it. After 3 days of going back and forth. I decided to just pay the car out. The finance manager didn't like it. And she totally had an attitude and was mad with my decision. You want a good reputation you better treat your customers the same..
Horrible experience for my first time.
Do not recommend it at all.
Recently bought a new truck from Eastway. It was a great experience. Came back for service and the service team was great. Took care of me in a timely manner. I have the utmost confidence in this place. Keep up the good work
Had an excellent experience at this dealership recently. Right from the service bay to the service manager. Can't remember all the names but Jacob and the young lady that work in the service bay went beyond my expectations.They could not have been more professional. I've had some less than good involvement with Cambells,but you guys changed my impressions of what Toyota service should be.Many thanks to all envoled.
Both sale and service staff are courteous and willing to go above and beyond, in order to leave customers with a positive experience. Extended warranty plans however, need to be better formulated and explained at the time of sale, and they need to be written in a clearer manner to avoid misinformation (mileage between required oil changes is just one example of potential confusion). Service visits are required to be booked well in advance and sometimes the suggested time-in for merely a routine maintenance seems excessive. Technicians however, appear to be taking their job seriously and maintenance operations seem to be thoroughly performed. Recommended!
I had just moved back to Windsor from Toronto with my 9 month old daughter and husband so we were accustomed to taking the TTC and just needed a decent car fast. I was floored at the quality of service and financing options I was presented with at Eastway Toyota. I've had a tougher time deciding what shoes to wear, it was one-stop shopping and I am in love with our new car! Thanks again!
I went twice to buy a Toyota car and every time I cancel it. The sale agents are not professional. Don't go there.
I leased my new 2011 Camry from Steve at Eastway Toyota in Windsor. There were minor issues after lease but all were well taken care of.. Unfortunately , by the end of my lease, I went way over on mileage by thousands of kilometers. I would have re-leased but the Camry is such a good car I could not walk away from it.
The reliability is astonishing and the mileage on such a large car is amazing. On a down note the original Michelin Tires were very poor performers losing two tread belts mid lease, I replaced with Pirellis with much better quality as a matter of preference.
I personally waffled on the decision to purchase new as my lease ended this year and Steve did a great job trying to put several attractive deals together considering the overage I had...I felt like they were making me some really great offers because I was their customer.
In the end I purchased the leased Camry, it is a great value.
Many thanks to James and his team ( I love his energy and customer focus), special thanks to Steve for answering the dozens of questions I peppered him with at each visit on every possible car.. This is a great place that sells great cars with great people ... Bill
The service staff at this dealership is always willing to help. I know it can't be easy working in the car industry but these people always greet you with a smile. Sarah has been there for a long time and continues to get better. Keep up the good work.
Wow what service! I was recently in at Eastway Toyota and found the service department to be an absolute PLEASURE to deal with. Sarah and Kristi were both extremely friendly and easy to deal with, taking time to answer my questions and explain what my car needed. It was nice to know I have skilled, trained technicians looking after my car and that things are being done right. I don't mind paying a little more for this peace of mind. Eastway Toyota service department is a great place to visit.