The salesman, Paul Schott was very personable and did a good job of explaining everything to us. I would have given 5 stars, but I thought that I could have negotiated a lower price if I had tried harder.
I brought my car into Forbes as I was worried there might have been an oil leak. Turns out it was just my air conditioner cooling that was creating the puddles. Nick and Chris worked on my car and went above and beyond. They called me into the service room and raised my car up. They showed me the different parts under my car so I felt confident in the assessment of the car and so I could better understand next time if there was an oil leak or if it was just my air conditioner cooling. I was so appreciative of the time and care they showed to my car and to myself.
I am so grateful for the amazing experience I had with Jason and the team at Forbes Waterloo Toyota! He was so patient and helpful, answering all of my questions and going above and beyond to make my experience the very best it could be. He was a pleasure to work with and clearly very knowledgeable. There is no question that he was willing to go the extra mile to ensure that I was completely satisfied with my purchase, throwing in extras where possible and even making sure I received the forgotten items left in the previous vehicle. I would not hesitate to recommend this dealership to anyone!
On Monday we walked in for an appointment to test drive 2019 Toyota Highlander. We worked with Pedro who was amazing! He provided us everything we needed to know, sent us on a test drive and answered all of our questions when we returned. He's so personable and fun! Nick helped us with all of our financing needs! He worked hard to find us the best deal out there! Thanks to Pedro, Nick and everyone else at Forbes Waterloo Toyota! You definitely have repeat customers in us!
Thanks
Amanda and Steve
I recently dealt with Forbes and have to say I had a great experience. I am super car dumb and Ryan helped me understand all my questions and seemed to genuinely care about teaching me the ins and outs of car shopping. I have been to other places and treated like I was wasting the sales persons time. Definitely look for Ryan when you are there!
Thanks Ryan :) You were great! So likable, professional and funny. Had a great experience (as a female) with my hunt for the perfect car, he let me shop around without feeling pressured. Highly recommend
Ryan M has sold us a vehicle in the past and we had nothing but a positive experience. He was extremely professional, funny and made the whole process stress free. Without a doubt, Our next vehicle will be purchased from Ryan.
I bought a 2017 Toyota Tacoma from Forbes in April of 2020. Although I could not test drive the truck due to COVID 19, Katrina took excellent videos of the exterior and interior of the truck and was able to show all of the special features. Their team was on the ball. Financing was done efficiently by their team and I had my truck within a week dropped off at my door after she took a very detailed detailed delivery video for me. Highly recommended. I love my Tacoma!
I am an international student. I went there to buy a car and the sales man, Ryan, asked me where I come from and he gave me weird comments about my country and my people. Then I went to his office to talk about the prices and wanted the best price but he told me that this is what it is!!! You can go somewhere else to buy a car, because Toyota is selling very well and don't need to reduce the costs. I just left there in tears!! And he didn't even said goodbye.
Couple of days after that incident my brother went there and talked to the manager he was a very good person and professional, and he apologized for his employee's attitude!!
But, I will never go there again!! I had never seen such an unprofessional and racist behaviour before.
I couldn’t respond to your reply so, I write it here:
Thanks for getting back to me, but to be clear why do you think the following comment is not racist? I told him I’m an international student, he asked me from which country and I replied and then he said: I heard in your country women cannot step out of their house without permission of their husbands!!! And I am a woman! And this is not true.
The whole thing happened in less than a minute. Instead of being welcoming he gave that unnecessary and false comment. I was there to buy a car. He was there to sell a car. And at the end he even didn’t sell it and I bought it from another company!
I think the worst harmful thing is ignorance about other cultures. When you read nasty and wrong things about other nations and then use them as a fact!
I am an international student. I went there to buy a car and the sales man, Ryan, asked me where I come from and he gave me weird comments about my country and my people. Then I went to his office to talk about the prices and wanted the best price but he told me that this is what it is!!! You can go somewhere else to buy a car, because Toyota is selling very well and don't need to reduce the costs. I just left there in tears!! And he didn't even said goodbye.
Couple of days after that incident my brother went there and talked to the manager he was a very good person and professional, and he apologized for his employee's attitude!!
But, I will never go there again!! I had never seen such an unprofessional and racist behaviour before.
I couldn’t respond to your reply so, I write it here:
Thanks for getting back to me, but to be clear why do you think the following comment is not racist? I told him I’m an international student, he asked me from which country and I replied and then he said: I heard in your country women cannot step out of their house without permission of their husbands!!! And I am a woman! And this is not true.
The whole thing happened in less than a minute. Instead of being welcoming he gave that unnecessary and false comment. I was there to buy a car. He was there to sell a car. And at the end he even didn’t sell it and I bought it from another company!
I think the worst harmful thing is ignorance about other cultures. When you read nasty and wrong things about other nations and then use them as a fact!
Pedro & Nick were fantastic in helping me get a new car. They were incredibly professional and considerate of what I was looking for. They took the time to explain everything and answered any question I had. Not pushy in the least, which is what I found at other dealerships. Everyone else I interacted with was also very lovely, especially the front desk staff! I had an overall great experience and a fantastic new car :)
My husband and I recently had the genuine pleasure of meeting with Pedro Gadea Martinez. Pedro was so helpful, professional and courteous in our dealings with him regarding our purchase. He took the time to answer all our questions and made us feel that we could discuss anything with him. He went above and beyond the usual customer service requirements. We came away with a wonderful car and piece of mind knowing that we could contact Pedro if needed. He made the whole experience so easy and enjoyable. In our dealings with Pedro and the Forbes Waterloo Toyota staff we knew we were in good hands. Thank you Pedro for your excellent service. Kind regards
We recently purchased a 4 runner from Lauren Vsetula. She was very pleasant and knowledgeable about the vehicle. We have never had a sales person carefully go through in such detail to make sure we knew how to operate the various options . She worked diligently to get the deal we were happy with . The atmosphere at Forbes was very inviting and we felt no pressure to purchase this vehicle . The paperwork was completed so it was ready to drive home. A big bonus was a full tank of gas ( which we have never received in a used vehicle sale from any other dealership). The SUV was in very clean condition when we picked it up and a bonus bouquet of roses for a valentines surprise. We were more than happy with the way we were treated at Forbes! Well worth the drive to go there!
recently leased a new 2020 Toyota corolla from Forbes. Stefanie was my dealer and i found her to be very helpful! she was very knowledgeable and helpful as well as fair. would 100 percent recommend Stefanie to anyone looking to buy a new car. Will for sure lease another car from Stefanie at Forbes. love my new car so much!
Great experience from start to finish... Stefanie was great to deal with, she went out of her way to help and answer any questions I had, gave me many options when it came to financing or leasing the vehicle which helped make the decision to buy my vehicle a lot easier. It only took 2 days to apply for financing to picking up my vehicle - the fastest and most easiest process to buy a car I ever had. If you are in the market for a new car - call Stephanie today, you will not be disappointed. Top shelf service all around!!!
We just went through purchasing a vehicle before the holidays. Our sales person Ryan Mercer was fantastic. A straight shooter who was clear with what he could and couldn't do, and answered all questions promptly. He made the effort even to seek the answer right away if he didn't know it. Nick the gentlemen in charge of getting our financing set up, was fantastic in outlining our options and explaining everything. He ran through a few different possibilities and took his time to try and get us everything we wanted.
Absolutely great experience and even the referral that we made were happy with their experience. Thank you Forbes Waterloo Toyota!
I recently purchased a 4 runner from Waterloo Toyota. John J Leonard was my salesman and was a pleasure to work with. Prompt and efficient with absolutely no BS . The entire process went very smoothly. Good ethical behaviour from a car salesman.....who'd have thought :0
Thanks John
Just bought a "New to Me" Rav4 from Forbes Waterloo. What a great experience dealing with John Leonard. He was super helpful, knowledgeable and not at all pushy. Overall it was a wonderful, painless experience. If you are looking for a great dealership and great car, give John Leonard a call. A great experience.
I came here looking for a new car to replace my older car, I talked to John Leonard about a new car and he took care of everything! If you need a new car talk to john, he will make sure you get into a new car you love and will make it very easy! Would highly recommend John Leonard!
John was an excellent salesman! We have a 2008 Highlander with 320000k on it still going strong. Got a great deal on a 2019! I highly recommend John.
I've decided to express my disappointing towards this dealer writing this review, which I hope will help others, too
Few months ago I've visited this dealer and after talking to Mike I've realized something is not right there.
I haven't purchased a vehicle that day mainly because the lack of knowledge and involvement from these sales guys. There are a bunch of them but they aren't eager to just talk ---they need to sell the car right away and it its possible with ZERO questions. They are very aggressive and later found that are also incompetent.
I went home and did a serious reading on the reviews here.
A tip : make sure to select the reviews based on the Newest one. Somehow Google decided to show only the most favorable reviews first.
Make sure to read through all of these reviews and you will notice how many people are disappointed on this dealer. Then do the same exercise with Heffener, Cambridge and Guelph.
I'm glad I've read all the reviews (especially the negative ones). Forbes behaviour in respect to customers service doesn't stand up to the Toyota standards.
I'm surprised why Toyota doesn't do an Audit on this dealership.
Customers complain on all sort of issues and what is wrong ...they keep repeating over and over again.
There is even someone responding to reviews - who pretends is the general manger. We all know that is not the general manager, because if it was these issues would be fixed and don't repeat ---right Jason (or whatever pretends is him).
Please read the reviews and then decide who to give your business.
I would not recommend visiting this dealer and waste your time just to be gouged.
Read the reviews ...they will help with your decision . They really helped me.
Rant out!
It was a refreshing experience to have such exemplary customer service. Each step of the process from vehicle selection, financing and brand comparison was accompanied by my Sales Person Katarina Babic. All of the potions were presented and explained thoroughly in order that I made the best choice for my situation. The Leasing manager Darrell, and Credit Manager Matt took their time to make sure I understood thoroughly every detail, even though it took 3 visits to be clear on every detail. All 3 are a valuable asset to the Toyota Brand. On-line shopping? Not when you have this type of service available to you. Bravo!
We have recently purchased our 2017 Camry XLE from Forbes Toyota in Waterloo. Thank-you to salesman John Leonard for all he did to make this a great experience. With lots of purchase options nearby, there was something about John's approach that made me want to make the drive from Hamilton to Waterloo to see this car. After a test drive and inspection of the vehicle the negotiation on a fair price went quickly. John is honest, fair, professional and just a great person to deal with and he sets the bar for customer service. When we picked up our car 3 days later, John and his team had this car looking like it just rolled off the assembly line. Thank-you John and we will see you when it is time to replace my 2006 SUV :)
Amazing place to go. Great customer service. You definitely feel like you're treated with respect through the buying process.
My wife and I were here earlier today to see if we can get a vehicle for our growing family. We were welcomed with a smile and a warm greeting from the team here. We were looking for a new car and Jason was very helpful and informative with selecting a car. We had our daughter with us and keeping a child quiet and calm was no easy task, but the staff were friendly and playful with her so that made the experience that much better (even though we felt bad) the team at Forbes Toyota were so nice. The cars are great and customer service even better. I recommend anyone looking for a vehicle to pop in here first. Their no pressure sales approach made it seem so much easier for us. Hopefully next time we're in there, I'll be getting a Tacoma or Supra 😉
My husband and I just recently purchased our vehicle from Toyota and overall it was a great experience. Although there were some hiccups throughout the process the team really did work hard to solve them for us. We dealt mainly with Stefanie and she was extremely knowledgeable regarding the vehicle and made us feel very comfortable with our purchase. I would definitely recommend Forbes Toyota to anyone looking for a new vehicle. Additionally, I wanted to also leave a comment regarding service as I had my previous vehicle serviced there for over 5 years. The service team has always been extremely friendly & helpful and over the past 5 years I have interacted with several different members in this department. In particular I have had great service from Dave. He always ensures the car is ready on time and if something deviates from the scheduled plan he always calls right away to provide an update.
I was looking online for a used vehicle and located one I thought would be a possibility at Forbes in Waterloo. I inquired online and received very prompt service and information from Stefanie Moroz. I made an appointment to see the vehicle as I was traveling from out of town. Stefanie had the car ready to go when I arrived and was very familiar with the vehicle's history and service. When it came time to "make the deal", Stefanie was easy to deal with and straight forward. The vehicle was ready as promised and the manager had flowers to present with the vehicle at pickup! That's never happened to me before! I found the dealership and people very nice to deal with. So much so, my brother was also looking for a vehicle and I had a good enough experience that I recommended the dealership and Stefanie to him as well. Very good overall!
Great experience. Very polite and attentive, and professional communications. Staff are exactly what you would hope to deal with (Katarina, Mike, Alfonso) The car was exactly advertised and they made sure all the details were done to a high standard. Would recommend.
I bought a car from Forbes Toyota Waterloo in May this year. The car developed some issues and to get it repaired dragged on from June till 2weeks ago when Mike Gibson came on scene. Mike came down to Woodstock to pick up my car and gave me a loaner car (Camry 2018). The repairs took a week, again Mike brought back my car to Woodstock with a full gas tank. Am so impressed and satisfied with Mike Gibson and team at Forbes Toyota Waterloo. Thanks for going the extra mile and making me happy. You are highly recommended.
Pedro was a friendly salesperson who took time to listen to what we needed. The experience was not high pressured - a lovely thing at a dealership. I would happily buy a car here again.
Thanks for the good experience!
Just bought a 2019 Toyota Corolla XSE hatchback. Had an amazing experience. Everyone was super helpful and understanding. Went above and beyond. Special shout out to Katarina who is by far the most amazing advisor I have ever come across at any dealership and made it possible. Loving my Corolla!
We just bought a beautiful new Highlander!!! We couldn’t be more impressed with the extent that everyone was willing to go to make sure we were totally happy!!! Thank you Calvin Strong! Thank you Nick Morin for everything you went so far above and beyond! Thank you to all the management as well for making sure this was a really positive experience! We highly recommend Forbes WATERLOO Toyota!! And thank you to Mike the service manger for everything as well!
We've used the service department twice. Both times they listened when we explained the issues. Fixed what needed to be fixed. Found what had caused an odd noise but it had self corrected so no parts charged that didn't need to be. Friendly staff in service and the best part you get a rose when the work is done!
This is our third purchase from Forbes Toyota in Waterloo. Stef sold us our recent purchase of the 2019 Corolla hatchback. As always the entire staff was fantastic! Stef was very knowledgeable with our new vehicle and extremely professional throughout our experience. Mike the sales manager has always been fantastic as well. We will continue our future purchases as well as services with Forbes. Thank you again for a stress free experience. Jeff and Ann Sills
Went in to get information about getting my first car in Canada and was received by Darryl Murphy who kindly explained that all of his advisors where busy. The bad part began when the advisor Jason Cook approached me, his attitude was of indifference and disinterest, I wanted to know in a more detailed way if I could get a vehicle in my current situation but he just looked up prices on the website and told me that the wait time for the car is 6 to 8 months, he showed no interest at all of helping a customer.
If you are going to get more information to get a car don't go with Jason Cook, he will make you lose interest in buying a Toyota.
I'd like to share my positive experience with Forbes Toyota. Our salesman was Pedro Martinez. My family decided on a used Highlander and Pedro made the whole experience as positive as it can ever be. Trust me when I say this, he is a unique salesman with superior skills that are unparalleled with most salespeople out there - especially in the car sale business. If you want a sincere and honest approach, look no further than Pedro. Big thanks to Mike Gibson who also provided us with superb customer service throughout the process. This is will be a start of a long-term relationship with Forbes!
I was frustrated a lot from the way the repair and maintenance services dealing the customers , I had appointment today to repair my car's front brakes and the technician told me he will call me back for what my car needs, and when he called he told me that to replace two front rotors and two pads will cost me more than $600 + Tax , and when I explained to him that I bought the car from them and have a life time brake pads warranty, he started to give excuses like I must bring the car yearly for brake checkups or so, then I asked him to look on my past checkup for the brakes which was a year ago when it was checked from them and I was told that the pads are in good condition without any warning for coming back in any specific period, then another manner less thing happened from the employee when he hanged the telephone in my face without any reason just because I told him that I don't want them to do the maintenance any more , then after five minutes he called back telling me that they will not charge me the tax but I thanked him and insisted not to do repairs in Toyota Forbes any more , I consider this treatment is very humiliating for a loyal customer bought his car from Toyota Forbes and do all the maintenance by them , I decided not to come back to this place any more. Final notice , I did brakes repair for only $320!
I just bought my first car last week from Forbes Waterloo Toyota with the help of Katarina. She was diligent, honest, and answered every question I had. She made buying my first vehicle a great experience and stress free. When it’s time to trade in for a new vehicle I will definitely be coming back.
Great dealership to deal with! Mike Gibson the Sales Managers went over and beyond with the transaction! Strongly recommended for those who want top notch service! Vehicle waa detailed correctly and was provided full tank of gas unlike other dealers! 6/5 stars!
When my old car was totalled I needed a new vehicle quickly, and car buying is not my forte. I met Stefanie Moroz at Forbes and she had me set up in less than a week. She is personable, straightforward, supremely hard working, knowledgeable, responsive and honest. Stefanie worked tirelessly to meet my needs, and to make the process feel seamless. I highly recommend working with her, she is an asset to those of us who aren’t savvy with car purchases. Thank you Stefanie for a wonderful experience!
Picked up a new company vehicle today and the process could not have been smoother. Alphonso took the time to show me around the new vehicle, all the options and features and was happy to help answer any questions I might have. Definitely a great experience and a great all around dealership to deal with.
This is my 3rd vehicle with Nancy. Kyle and Nancy together are an incredible combo. The service always goes above and beyond.
I feel like I am buying from friends not from sales people.
This wont be my last Toyota and definitely wont be my last one with Kyle and Nancy!
Very wonderful dealership!!! I just bought my dream car from them and they made the whole experience amazing! No bs, the genuinely helped in anyway they could. The customer service was phenomenal. Highly recommend them!
Bought a beautiful Toyota highlander here. Very friendly staff. They took the time to explain everything. Answered all my questions. They were fast with getting everything done. They even gave my girlfriend flowers when we went to pick it up. If more dealerships were like this it would make buying a vehicle so much easier. Thank you Forbes!
Forbes were a dream to deal with! I drove in from out of town to scoop up a great deal that was listed. Melissa Young was excellent with her customer service! Toyota makes great vehicles and Forbes deserves the job to sell them! Great cars, great people and great service! Thanks again!
I had the good fortune of having Melissa Young , Product Advisor, answer my first inquiring phone call. I have never encountered a car dealership person, in my fifty some years of purchasing cars, as helpful , knowledgeable, patient or pleasant as Melissa. She made the entire experience pleasurable. The remaining staff whom I met were very inviting . This is my first Toyota. I look forward to the next few years dealing with the people at Forbes, especially Melissa .
I came to Forbes Toyota after walking around sales lots at other dealerships and was never approached. I looked around and left without speaking to anyone. I stopped at Forbes and was greeted by a friendly guy within 5 minutes of arriving on the lot. The people I dealt with were great. I had never bought a new car before and was a little nervous about it. They answered all my questions and gave me a great deal on my trade in. I've had my car over 2 years now and absolutely love it. I will keep buying Toyota.
I purchased a 2014 Toyota Corolla recently and was completely blown away with the service that I received, start to finish at Forbes Waterloo Toyota. I found my salesperson Paul to be honest, direct, helpful and knowledgeable. Paul took over for Ian who went on holidays and I was impressed by how well they worked together and how great the service experience was with both of them. Kristian who worked with me on financing, went above and beyond to get my vehicle to me ahead of schedule and even took time to personally follow up. Aaron not only took time to provide information while I was there to purchase the vehicle, but also took time to check in when I was picking it up, to ensure everything was to my satisfaction and to congratulate me. Aaron, Kristian and Paul stayed late to help ensure everything went well and to work with me on my timeline, that was so very appreciated! When I picked up my vehicle I was met with a bouquet of orange roses and Paul who took the time to tell me all about my new vehicle and to set up a few things like my blue tooth. All of the little extras, quick delivery and the high quality professionalism and service are greatly appreciated. Thanks for selling me a great car...and while that means I won't see you for years and years for another car purchase, it absolutely means that when it is time for a new car, I will be back!
We have dealt with this dealership for over 10 years and have had friendly and excellent service. They have maintained our vehicles with expert service and dedication. We have been greeted with respect and first name basis. We are always advised of what is going on and how long it will take. Management has always been very good and the service desk people as well. Thanks guys you did a great job. Carry on and keep it up. Love the roses. Thanks.
Made my first car purchase here. It was a 2014 Toyota Corolla. Best experience so far, the staff was accommodating, they even offered me a ride back to my house since i have to walk. The process was so easy, the paper work was all done by them, the requirements were easy to meet. The day i have to pick up my car, they even pick me up from the office. Overall it was a good experience, and definitely will come back here for my next car :)
Excellent folks and customer service we are enjoying our Highlander and will be back a few years down to get the new model. I would and have recommended them to our family and friends.
One thinks all automobile dealerships are the same but I it is the people working there that make all the difference, their understanding of the product and client needs puts them above all other. After all a vehicle is just a mean to get from point A to point B.