Great people, great facility - don’t hesitate to deal with them and ask for Brittany!
Friendly staff. I was able to have my new Camry inspected by them even though I bought it from a different dealer. They were helpful and will go back for oil change and other services.
North Bay has the better sales staff by far! Laking sales person had the nerve to tell me I was over analyzing my options when purchasing a 60k vehicle. Service at Laking had a history of being terrible as I’ve been experienced first hand. I reccomend the short drive to North Bay.
We were impressed by everyone we dealt with during the purchase of our new Highlander . Every question was answered.
Awesome to deal with, salesman Joel is also the best in the business...
The staff at Laking Toyota managed to have my vehicle looked at promptly even though their schedule was beyond full. I really appreciate the service I received.
Bought an oil change kit (8 quarts 0W-20) with two sets of oil filters for my 2011 Tundra, prices are significantly lower compared to aftermarket. Great staff and service 👍
Had a excellent experience, jacob Lymburner made my buying experience a pleasure
So far I am satisfied, but since the purchase I'm still waiting for my trailer hitch to be installed
This is my third Toyota and second from Laking. Admittedly, I was not the easiest customer this time based on the fact that I really did not know what I was going in for. William took the challenge and helped me figure it out. He understood the importance of this decision for me and my family and by doing so, truly treated us like human beings and not just ‘another sale’. This is the Laking experience I have come to know and expect and I would recommend them to anyone looking for a new vehicle.
Third vehicle that I'm buying from here.
Mike and Marty are always fair and honest with service, truly excellent people and a great dealership. Communication is five stars, you will never feel ignored or lied to.
Jody was and is always amazing! We bought from her 6 years ago and now we bought our truck! Thank you very much for the amazing service!
Very friendly staff. Everything went so smooth. We are definitely a Toyota family now!
Had a wonderful experience purchasing my second Toyota from Laking Toyota. Knowledgeable and friendly staff made the whole experience excellent and stress free. I highly recommend Laking Toyota as a place to purchase your next vehicle. Thanks to Ed for all his help!
I recently bought my 2013 Venza from Laking Toyota dealer. It had a poor battery, they replaced it as the car was recently bought. Right now my AC is not working. Obviously if you buy a car in the month of February how would you check if the AC is properly working in the car or not. As a matter of fact, I went to near garage and they told me it had no AC. Shouldn't it be all included if you are buying a car or not?
I spoke with service department and used car department too. Service department said its something we can't do anything from our side.
Used car department said you didn't had any extra $2000 coverage to repair your AC.
I guess if you are buying a car, all these things should be included isn't it?
I recently purchased a 2020 Highlander from Jody Thibodeau and the experience was excellent. I also passed through the service department for an installation. They were incredibly professional and efficient with all details of the service.
Completely dishonest. was quoted 1/2 hour for replacing 1 wheel stud. a 20 minute job from start to finish, videos all over youtube proving this. Was charged a full hour and was shown on their servicing page that 1 hour will be charged. Why was i quoted 1/2 hour when all buddy needed to do was bring up his page and give me the exact price? I could have gotten the job done for half the price at a real honest mechanic.
William was great to work with! Was not pushy at all and was always very welcoming even with the million questions I had. I highly recommend asking for William Laking to assist with your next purchase
Thank you we love our new highlander :)
Just bought our third Toyota and Alex Cloutier gave us an outstanding service. Not only did he carefully listen to our list of must-haves but his wise suggestions helped us buy the best car according to our budget. Now we have a great new Toyota with only one problem: every morning, my spouse and I rush to be the one to drive it to work. Merci beaucoup Alex pour le partage de tes connaissances et encore une fois, pour ton excellent service!
Absolutely exceptional!!!!! Kyle at the service center is amazing, he has been so helpful, he has kept me informed about my vehicle every step of the way. I highly recommend Kyle as a service manager. This young gentleman takes pride in his job. And has full respect for his customers. Thank you Kyle for all you help. Yours truly Barb Rowlands.
The staff are great to deal with. My product advisor Bert is knowledgeable about the vehicles and the products they offer. He is great to deal with.
The service team is helpful and explain the work that was done to your vehicle in detail.
Laking Toyota is a great place to deal with.
Excellent selection of Toyotas.
I had a really exceptional experience with the Laking Toyota team and Ed, our sales staff! We keep coming back specifically to them. Their attitude towards customers is really outstanding, they are knowledgeable and were never pushy with us. Ed knows his stuff through and through, and uses this knowledge to help us, his customers. The vehicles are great, as so are the deals, but the real icing I believe is the staff that make this dealership shine!!
Thanks Ed!
-Ivan and family
William is down to earth. Not at all pushy. The whole staff is very welcoming. William worked with us to get us the vehicle we wanted at a price we could be happy with. Would definitely recommend William and Laking Toyota when buying your next vehicle.
Wanted to share my experience with Sales professional Brittany @ Laking. I am from South Western Ontario and wanted to buy a vehicle from Laking. Brittany was so compassionate, she gave ALL the details I requested for and was super helpful. The way Brittany dealt with me made me feel that Laking care about their customers. Kudos to your exceptional service, Brittany.
Bought a used car. Got best deal on trade in. Not pushy. No hidden fees. Did not try to upsell. I consider them very honest There was an item of dispute I discovered after taking the car home. They could have legitimately pushed back but resolved the issue in such a way that I was better of than the original deal! I only have good things to say and would recommend them.
Doing business with Laking Toyota was very positive and enjoyable-a great staff that went above and beyond to accommodate me. I am enjoying my car very much which I knew I would - Toyota has been my company of choice for many years. Thank you for all you did to make my experience a good
Rev Lyn Heeley
Great staff - excellent follow-up, thank you Derrick.
We purchased a used 2017 Sienna from Laking Toyota. We were fairly happy with the buying process. They were accommodating to our needs and warmed the van up for us before we took it for a spin- this was great as we have small children. Our only issue with the process was that we were shuffled between the dealership building to the used building a few times which involved us trudging through the snowy/icy parking lot with our newborn and toddler. You would think they would be able to have the financing person come to us- or have someone in the used vehicle building who could do it. We worked with Jacob Lymburner and found him to be professional, courteous and very helpful.
Absolutely the best place to go if you are looking for a used vehicle. I would suggest seeing Britney, she was absolutely amazing to work with. The rest of the team was great from Dave the manager to Tamara in financing. I will be returning once I want to upgrade.
We recently purchased a new car at Laking Toyota. The experience was excellent. We felt we were treated very well by our salesman and the other people involved with the transaction. We then purchased winter tires and they were great in price matching to keep our costs in line with our expectations and the installation of the tires went without a hitch. They even moved our install date up by a week when the weather turned nasty and they knew we were headed out of town. That was very considerate and much appreciated!! Laking Toyota was great for us!!
Joanne Pidutti
We were shopping for a new car and had gone to several dealerships and ended up at Toyota to test drive. We were assisted by Bert Boyer in sales. Bert was very knowledgeable and made the buying experience very pleasant. We had taken out the new 2020 Corolla SE, Bert allowed us to test drive without tagging along. We didn't feel as though the dealership was breathing down our necks so we were able to converse with each other in private. This was our first time purchasing a car brand new (we've purchased used previously), and with such a large purchase it was nice not to feel pressured to sign a deal right then and there. Upon returning to the dealership Bert sat with us and hashed out the numbers together with packages and without. We left feeling very happy and stress-free. We went home and talked more about our decision from all cars that we had test-driven. We came up with the decision of purchasing the 2020 Toyota Corolla. Not only was it a beautiful car,t warranty was fantastic and all the extras made it a deal we couldn't pass up. We then spoke with Steve Tattersall who works with Toyota financial, Steve was able to get us a percent that was beyond amazing. The staff made our experience a positive one where are we left without any doubts in our mind that this was the best decision. Not only were they very professional and very knowledgeable they made it the best car buying experience we've ever had.
We always get great service and the best deals at Laking Toyota. We really like our rep Bert. He explains everything to us before the purchase right up to the time we drive off the car lot with our vehicles. He returns our calls and does his regular follow ups. This month we purchased a 2019 demo Rav 4 and I really like the ride. Thank you Laking & team
Alex Cloutier was very honest and transparent. This is the first time I bought a car from Sudbury Laking Toyota and my experience was extremely positive. If you're looking for a knowledgeable, reliable and honest car salesman, I strongly recommend Alex.
My husband tried to buy his dream truck from these guys, asked multiple times if they would be able to get one since the model he wanted wasn’t at their location. They assured him it was a done deal, signed papers and everything. The guy who ‘sold’ us this truck was great to deal with (so I gave an extra star 🤷♀️).
Waited over 3 weeks to find out that they didn’t even call around for it, and by then not even one of these trucks was available even in a different colour.
Don’t get your hopes up if the vehicle you want is not at their location. We won’t consider buying a vehicle from this location in the future, that’s for sure.
Please stop calling and looking for business through the unhaggle app and please put the reliable 6 speed auto transmissions back in the camrys instead of the problematic 8 speeds or even worse, the recall cvts.
My son's brand new Toyota is totally awesome, he is really really happy with that car. Nothing but great service indeed from Laking..
So I have a older Toyota Corolla it's still running fantastic. They're built to last. The staff are courteous and kind. As well as just a pleasure to speak, and interact with. When I need a new vehicle I will definitely be making my way to Laking Toyota. Thank you for the beautiful experience.
Courteous and considerate staff who will go the extra distance to accommodate their clients. The best, bar none!
So far the worst Toyota dealership I’ve ever been. Toyotas are great cars but don’t ever bring your car for service here.
I have been a Toyota owner for years and this is by far the worst dealership for service/repair. My FJ broke down and there was some fluid leak, towed to nearest Toyota which happened to be Laking Toyota. I was told front crank seal, alternator belt and oil need replacement and gave me a quote. Service advisor called next day to take my payment and told me the FJ is ready for pickup. Also told me and wrote on invoice that “may see smoke and smell burning oil until oil dries up.” Picked up my FJ drove home and for sure there was smoke and burning oil.” But smoke got worse and engine light turned on. FJ broke down 107 km later after I drove it from dealership. Towed to nearest Toyota closest to home and diagnostics was done and they found has head gasket leak, no coolant, engine blown from excessive heat. Called service advisor, denied everything. I had maintenance service a month before at a different service centre so I know there was coolant before it broke down and brought to Laking Toyota. I emailed Laking Toyota general manager and he emailed me 3 days later to give him a call. I called him up, did not turned out well. I hanged up and emailed him requesting that he put in writing everything he told me over the phone. No response until now. How is there no coolant after being serviced at Toyota and drove only 107km? Contacted Toyota Canada but they’re useless. They told me Toyota Canada only deals with vehicles under warranty.
I wish I had read reviews about Laking Toyota before towing my vehicle there but it’s too late now. That’s why I am writing this review to warn other customers. Stay away from Laking Toyota by all means.
Very impressed with our sales person, John, and our finance worker, Steve.
These men were wonderful and not pushy at all. I really appreciated all the help today. ☺️
Currently I've only visited to treat drive potential buys, but I was treated quite nicely by the pleasant staff in the Used Car building. I'll certainly consider them when I finally decide on a new car.
very good at letting us know the details if vehicles
Bought a 500 dollar part and tried to save the tax with my status card.. nope looked at it and put it back down, checked my receipt when I got home all taxes charged. Last time we do business.
Brought in my car to get a rear brake service and replace the front pad rotors and shims. I was told that my brakes were metal on metal. I asked to speak to the mechanic and he indicated to me that he did not feel that it was safe me to drive to Toronto get it serviced there, since he couldn't be 100% sure that there was enough brake pad left.
I went ahead with the service, despite feeling u easy about it. I did not hear metal and metal when driving the vehicle. I asked the service advisor to make a note on my account to keep the parts since I wanted to look at them myself.
Looking back, it was a total scam. There was plenty of brake pad left. I could have driven many trips to Toronto before needing to replace my brakes.
I do not trust the Laking Toyota service department.
Took vehicle in for its first service/oil change. Service was excellent, they had a longer vehicle for me and the charge was only $65.00. Impressive
The customer service is amazing and very helpful. Joel is a great salesman and our family would highly recommend him to anyone. Keep up the great work, see you in the fall.
The service i received wasn’t good at all.
I brought my toyota Venza in because the front end was bottoming out when going over bumps. They looked at my car and told me the rear struts needed replacing. The vehicle was soon approaching the end of warranty so there was no cost to replace them. I took my car home and inspected it myself because I knew there was something wrong in the front end even though they said it was fine. After removing my front wheels i could see the front struts were completely finished. So that means they either lied to me or didn’t even look . I returned my car stating that the front struts were done three weeks before warranty was up and they confirmed this time that they needed replacing. The parts were on back order and it took two weeks to get my car back. So i don’t like being lied to and i explained this to the Toyota rep when they called to do a survey.
Never heard back from them. Boooo
Ed was simply amazing!! He made sure we got the best possible trade in, significantly more than other dealerships we went to offered. He also worked so hard to get us what we wanted, in a difficult to find color. He made sure our payments were reasonable and made sure that we left smiling. Ed made us feel like his number one priority and worked really hard to ensure that we got exactly what we wanted. He put no pressure on us. He was friendly, caring and listened to what we wanted and made sure we were happy. We will definitely be back Ed. Thank you so much! We love our Corolla
This dealership service department is q nightmare. They do not answer the phone or return calls promptly. They do not provide service in a timely manner. Avoid!
I felt like I needed to write a review about Laking Toyota.
I purchased a car in the past few months from a sales rep at Toyota by the name of John. John was great - super helpful, very intelligent and not pushy at all. I have no issues with John and would buy another car from him if it was NOT at Toyota.
My issues came about 2 months after buying my car. I had a noise coming from a part of the car that should not have been loud. I kept hearing the noise, and finally said I had to bring it in. They covered the labour to take a look at it, which I was great full for, but it turns out the part needed replacing. Now, I would have thought that they would have covered the part and labour for this fix - but they did not. The price was about 300$ all in. I was a bit sceptical because it had only been 2 months and I really felt that it was unreasonable that they would not cover this specific part OR the labour. So I took a short drive to another dealership - I should mention this was not a Toyota, but another make that they had - so I drove to the specific dealership for my vehicle. They quoted me the same part, labour and new wiper blades for 50$ CHEAPER then Toyota! And, to make matters better, they gave me an additional discount when I paid for it.
So, if you plan to buy at Laking Toyota you will have an amazing experience with the sales reps because they know what they are doing and are not too pushy. But if you run into any issues, you will probably have to pay.
I will not shop at Toyota any more.
awesome experience...felt welcome and got a new 2015 Tacoma and Ed explained all the feature of the truck before testing it..took his time to answer my questions etc and want i wanted in a truck..and plus free coffee while waiting. thanks Ed.
My experience in dealing with Laking Toyota has been tremendously positive from the get go! The staff members I dealt with were very knowledgeable and accommodating in helping to meet my needs in terms of purchasing a new vehicle. I would not hesitate in recommending this dealership to anyone who is in the market for a new or used vehicle.
I no longer own a Toyota vehicle, but I had such good experiences with their service department I decided to use them for my current vehicles. Have yet to have an issue with them. Friendly service, comfortable waiting area with free beverages and free rides to and from work if you leave it for the day. I don't mind paying a bit more for the convenience shuttle alone.