Tony and Harper made my buying experience a breeze. They’re professionalism is by far the best I’ve come across while car shopping. No pressure tactics or bullying here; just lots of shared knowledge and a willingness to educate. Love, love, love my RAV4!!!
My helper was Damion Riley--and help he did. He worked out a new lease deal for the C-HR, and I'm delighted with the result. It's a wonderful vehicle--a pleasure to drive, and a pleasure to look at! Damion was always professional, congenial, and efficient. The whole experience confirms my view that this is the best dealership I've dealt with in my many years of driving.
Jim
Awful experience, Rushed pushy salesman, was told right away when test driving the car that if i don't buy this car its going to auction the next day. Also that the price i seen online earlier in the day is now higher but they will still honor the original price. no to mention few follow up calls days later asking if i was still interested in the car and that again it was gong to auction the next day ... Funny thing is 4 weeks later the car is still listed for sale i guess it didn't go to auction...... and the price is even higher on the car. How about don't lie to people we can tell.... I happily had a great experience elsewhere and Love my new car, i would never suggest anyone go to this dealership.
Follow up dealer review---- Do your sales people tell people over again that if they don't purchase the car today its going to auction the next day? and then multiple calls later asking if we want the car as its still going to auction? and then 4 weeks later its still posted on your site? obviously not going to auction
My husband and I had an excellent experience with this dealership. Josh made everything easy for us and made sure every question was answered. Brenda was also fantastic. All around the staff had a great attitude and it was a great atmosphere when buying a new car.
My husband and I were extremely happy to work with Harper. I told him exactly what I need and he didn't try to sell me something I didn't want. We came under budget and I'm happy with my Pacifica minivan. It have all the bells and whistles a mother of 4 like me want 😊. Thank you!!
Purchased my first vehicle with the help from Jenna she was very knowledgeable and helpful I will definitely be returning to her when it’s time to purchase another vehicle!
Josh was so nice and helpful and he was very accommodating with my 4yr old which is a big plus in my books. Us he wasn't pushy and had the car washed and ready for me to view and test drive when I got there. Very nice salesman and patient. Keep up the good work Josh
Josh is an amazing sales guy! Happy to answer all questions and even bring up things I hadn't thought of! Toyota girl forever!
My husband and I just bought our used car at Strickland's Toyota, and the service there was impeccable - our sales guy Isaac was new, but super nice, and really helpful. With us every step of the way, and answering every silly question - which was great because we're both pretty new to the car buying process, as we've each only had one car before the one we just bought.
The only thing I would say could have been better is that there aren't a tonne of cars in the $3500-$5500 range (which was our initial budget). There are lots that are more, and a good few that are less (but are in tougher shape), which made it difficult.
The other thing I would say is that their listings on their site don't list which Strickland's lot a used car is located at, so unless you call to make sure you're going to the right one, a car you're interested in that's listed online may actually be located in Brantford or Windsor. Not a huge deal, just would have been nice to know going into it. You can always call if you're super interested and they'll tell you which lot it's at, their sales people are really helpful on the phone.
Could not believe this place! Drove all the way from Strathroy. They refused to appraise my car until I selected a vehicle? (Needed to know how much money I was dealing with) and then told me there was only one key with the vehicle - asked for money. When I asked if they had any additional fees earlier they said no. In which I discovered they had some 300 dollar weird admin fee.
Salesperson was rude, car also had visible damage, I had heard bad things about this place before and I should have listened. Stay away.
Needless to say I bought more local to me and just brought my mother in to buy a car as well!
Good luck Stricklands.... unprofessional, ridiculous
THe worse services ever! I made a deposit to buy a car, sent all my private documents . In a few hours I received a call, the manager put me on a speaker phone and without any explanations said that my car I booked is not for sale any more - for me. HE pointed t out! For me!
They didn't;t like my company name or what I still don't understand.
No apology, no explanation! I believe they sold my car to someone else, with more profit. I am an Immigration Lawyer and Commissioner, Province of Ontario. I have never seen more rude attitude to myself ever! I would never recommend this dealership ! Stay away from these people!
I will file a complain to Toyota about this incident .
Bought a used vehicle! Next day the engine light came on. We took it back and they fixed it right away, no charge. Very friendly and helpful staff.
My wife and I just recently got home with our new winter tires. Mr. Ron Bell the man I dealt with at the service desk was outstanding. He pulled up my VIN and made the process really easy. He invited us to make ourselves at home during the wait and was nothing but smiles and politeness the whole way through. He was a pleasure to deal with as was his associate who rang us through and actually gave us some great advice on how to save on our summers in the following year. Great service and an very refreshingly polite staff made the experience welcoming and pleasant. Great service team. I will be returning.
I was here for my seasonal tyre swap. Pretty decent service. The staff were friendly and helpful. It cost me 40$ and 30mins waiting. They also provide space for tyres at 40$ per season.
The technical staff should improve on collecting the customer details. Overall good experience.
I would not recommend taking your car to be fixed at this shop. I came in with lights on my dash, it took two whole days and $500 later and the lights are still on and the problems aren't fixed. Besides the very nice older gentleman working at the desk, the service was unprofessional and disappointing. I had to take my car to another shop where they had to fix the problems this mechanic caused and then fixed my initial problems in less time.
Serves is not very good .My boyfriend bought a car and they did not do good service
Sales person very nice but they didnt have much to look at for what we were looking for. And the suv we did test drive had something wrong with the breaks and it was dirty.
I was pregnant and desperate for a vehicle. I did get a vehicle, a nissan versa note, and it does work well. But my interest rate was, and I kid you not, 25%. Its been three years of no missed or late payments, and I'm owing $14,000 on my $12,000 used car. Never again. My biweekly payments are $225 if anyone was interested.
I do not normally post reviews, but feel it is necessary to inform other people of my experience here.
I was in contact with the salesman and got a quote for a new new vehicle. When discussing the purchase with him over the phone he gave me a price. I asked him if that price included freight and he said yes freight was included in that price he quoted me. When I showed up to sign the papers the price was not what we agreed upon the previous day over the phone. I asked him why the price was $1,700 higher and he said that the final price included freight, after telling me freight was already included. I was very disappointed by this. I talked to the salesman and his manager and they apologized and said it must have been miscommunication. Up until that point my experience at Stricklands had been pretty good.
i found everyone serving me was very attentive When I pointed out issues They told me how they would fix those issues and followed through . It was worth the wait . The car was clean outside and inside and the audio issue was found and fixed I will always recommend the service at Strickland's auto
This was my 2nd time buying a car from Strickland's in the past 5 years. I am very happy with my experience and love my new car.
Greg was excellent to deal with. He was helpful and professional especially in such trying times when I wasn't sure buying a car was even possible.
Greg offered excellent customer service by sending another salesperson Chris to my home not once, but twice to drop off an item for the car I forgot to ask about on pick up day.
Thank you Greg and Chris for excellent service and making my experience an easy one.
I would highly recommend Greg at Strickland's for future car buying needs.
My 5th time leasing with Strickland’s Toyota...Always a very good experience! The staff are Great, knowledgeable and very helpful meeting my needs. I highly recommend them!
I was sold a lemon. 30 days after I purchased my mini van it died, just a few days before Christmas. I called to speak to the sales person, who was no longer taking my calls after I had signed on the dotted line. I was told my the service mgr. "S**t happens, it could have happened to a new vehicle." They replaced the spark plugs just to get rid of me and the problem continues to this day, the van is constantly coughing and spitting and on the verge of stalling all the time, I do not feel safe to drive out of town with it, which is exactly what I needed it for. AC is shot, and is a very expensive repair. I contacted Josh the sales person to tell him that I feel he "sold me a lemon" and no response. I went to Stricklands because I had heard good things about their reputation regarding customer service, my experience has been very disappointing and expensive, and I will never go back.
In the 50 years of buying and trading vehicles, my experience with Damion Riley was truly the best. He looked after all my needs and ensured I got what I was looking for. With the pandemic going on we were able to work out a deal over the phone and through email If you want a CAR MAN that delivers then definitely go see DAMION at Strickland"s Toyota.in Stratford
In the 50 years of buying and trading vehicles, my experience with Damion Riley was truly the best. He looked after all my needs and ensured I got what I was looking for. With the pandemic going on we were able to work out a deal over the phone and through email If you want a CAR MAN that delivers then definitely go see DAMION at Strickland"s Toyota.in Stratford
Incredibly sexist staff. You are invisible if you are a woman carrying a baby, even if you're the one buying the car and are more knowledgable than your spouse.
The service department person I spoke to was Very Rude. Said he was only doing his job?
If that’s doing his job I would advise everyone to take business elsewhere.
No one needs to be harassed like this guy did to me. And they don’t Horner there contracts.
Tony's professionalism and knowledge made my car buying experience quite enjoyable. He took the time to go over every thing with us and answered all our questions and more. At no time did I feel rushed or pressured. He is definately an asset to this dealership.
Amazing and best help iv had in any dealership
This was an overall bad experience for me. The delay in getting my car with the lack of communication was frustrating. What made this a bad experience was the guy who was realising the car to me didn't go over any of the paperwork I signed. I had no idea when my payments would come out or how much they would be. So today my first car payment came out and I wasn't expecting it to so now my first car payment bounced and I have an NSF fee through my back that I will never get back nor could I afford. I found it very unprofessional and felt he was rushing me out of there. I will never use this place again and I will never recommend this to anyone. I'll be sure to share my negative experience with everyone.
Great friendly staff, huge selection of vehicles. Reasonably priced
Amazing customer service got everything I needed done right away and I will definitely be back to get my snow tires put on for the winter
Very unprofessional viewed vehicle on Car Gurus on Thursday, booked appointment Friday morning drove 59km to view vehicle. Then the salesmen informs me that the vehicle was sold on the previous night. Did not even get a apology. Now it's 3 days later and the vehicle is still available on Car Gurus. You be the judge
I live almost an hour away from this dealership. I had called one evening and spoke to Ryan about 4 runners. He was off the next day but that ended up being the only day I could come in to do a test drive so I dealt with another sales person. I was interested in 3 that they had but only got I formation on two as the owner was driving the 3rd option. The following day I decided I still wanted information about the 3rd vehicle so I texted the first sales person Ryan since he had asked me to deal with him. I asked him 3 simple questions about 3rd. vehicle. He texted back to arrange a time to come in and see him. I answered and asked if he could just text me the info and he gave sent me the same response. So I called him and explained I didn't have time to drive and hour there to get this information. He seemed displeased then asked me if he got me the information then when was I going to come in to make the decision. I answered not till the next week ( which was about 3 days away) He asked me why so far off. I was stunned and told him that's the way it is with my schedule. He then proceeded with quite a tone to give me trouble for involving another sales person and that he needed a commitment cause he was very busy. With tone I replied that if he was too busy to get me the answers so I can make a decision then I will just go elsewhere cause there are other options. He changed his tune and asked if I needed the information today. I told him the next day or whenever he could would be fine. Surprise, he never got back to me.
They need to hire employees with better attitudes.
When i was looking at cars outsade the front door not one salesmen came outside to help me (the customer). Usually someone comes out and asks what im looking for or if i need any help but not here. I dont recommend. Although the Nissan in stratford has wonderful customer service.
Not one pearson wanted to help us. Why do i have to fill out paperwork just to sit,look and/or take a vehicle for a test drive. I shouldent have to give my credit card number to do any of those things. I dont recommend
Friendly, helpful and willingness to make your experience as stress free as possible
We purchased 2 vehicles here last month. We worked with Dean and Richard and both were very knowledgeable and professional. Would highly recommend!!
Very pleased with the amount of professionalism. Definitely recommend.
I was very motivated to buy a vehicle last month and my family member mentioned I would be eligible for a employee discount since they work at the Toyota Plant in Woodstock. The person I dealt with at Strickland Toyota didn't take the sale very seriously (likely because they weren't going to make a commission) since the pricing they sent back to me was the same as when I looked online, they also only sent me the payments instead of sending me a proper quote - which is not only lazy but not transparent for the dealership. I was told over the phone the only way to issue a complaint was through google reviews - I would have much rather dealt with a manager or owner instead of writing this review. Go to another area dealer, Exeter was able to give me a much better quote.
edited to reply to response from owner:
*** nice try Strickland's there was no discount applied *** I verified it with other dealerships ***
Excellent staff and no haggle pricing. Massive amount of inventory to suit your needs. Go to Strickland's for your next purchase!
Damian is fantastic, easy to talk to and creates a super comfortable experience when purchasing a car which in my opinion can be overwhelming and stressful but not at Stricklands Toyota!
Tony took us for a test drive with the new RAV4 he knew everything about the vehicle, took the time to sit down with us and do the numbers. He was super personable, professional and very knowledgeable of the company, very happy to have him as our sales person.
Thanks Toyota Strickland's, bought our corolla from here now onto the new 2019 RAV4!
WARNING AVOID THIS DEALERSHIP! I thought a small town dealership would be better than the city - how wrong. They quoted a price based on time, then charged the max without showing a clock in and out - their excuse "the tech didn't have a time card". Their own paperwork showed half of the quoted time, yet they still charged the max on the quote. In addition they left items on the bill that weren't purchased, then argued about refunding the undelivered items - I've never experienced anything like it!!!!
Really nice place to get your car serviced. There's snacks to eat while you wait. They wash your car when you're done too! Quite nice! EDIT: They've updated the snack area! It's much bigger and looks like a model kitchen. There's now free pop and juice along with the snacks and coffee. Really nice!
Professional
love the place
I bought my car at stricklands and they have serviced it for me since. They are welcoming, fast, effecient and friendly. Their waiting area is cozy with snak type stuff and coffee.
Awesome guys
Full service on the car today. Delivered as promised; no surprises. Service adviser Kyle N. kept me up to date on progress and ensured that things covered by warranty were appropriately noted. All repairs are expensive but I had anticipated that. Waiting area is comfortable and the entire facility is spotless. It is a busy place for good reason. Thank you.
I'm always happy with my service at Stratford Toyota. The people are pleasant and the work is done in a professional and timely fashion.
This company is dedicated to deliver excellent service & I have experienced
this with all my visits to the above dealership. By the same token my Venza
has had no real problems, just normal maintenance.
Yours Jack Wittig
I had my Rav4 in for servicing, winter tire change and detailing. As a result of the servicing inspection two problems were identified with the braking and rear suspension. The next day, Strickland followed up to make an appointment to fix the deficiencies noted.
In reviewing the detailing work, it was realized that there had been a misunderstanding an a deluxe rather than ultimate detailing had been carried out. Strickland agreed to do an ultimate detailing and credit me with the deluxe cost. An appointment was made immediately
This is what good service is all about and I am completely satisfied.