Very unprofessional service I brought them a rear tire of my lexus is300 because I had a nail in it, they did the service and wreck my rim in the process and then tried to say I hit it of a curb but it was a new car purchase with brand new tires with no damage but the rim is now wrecked I can't believe they lied to my face
More than ever I appreciate the free Saturday car wash for Bailey Toyota owners. Congratulation on the new service bays, showroom and customer receiving area with free coffee. Car service that I can trust to be done right.
Top notch set up. Just bought my new car and sold them my truck. Everything was above board, quick, easy, and not pushy at all. Great transaction, best car purchasing experience I have ever had.
Recently purchased Sienna 2022, initially I thought good experience but lately realised when they sold me some additional products like winter tire, rust proofing , additional warranty ( basically up-sale dealers product) they have quite a few hidden cost that ends us me spending additional approximately $ 700 which I have not budgeted for. When taking this matter at dealer level they are not willing to help, while taking it to Toyota they says they can not interfere with dealer.
Question : Should not Toyota be responsible to ensure that while selling product to their customer , dealers should be transparent with customer for all associated cost for product the offer to their customer?
They are great. Fast, efficient and reasonable.
Amazing customer service. Their service/maintenance department are patient, knowledgeable and helped me through some key major fixes on my vehicle with candid advice.
Quality service, quality people, quality workmanship. With Bailey Toyota you get excellence and above.
Met with a sales worker at this dealership this week. I was very excited to hear about the Corolla Cross which was going to be in my budget. The MSRP was going to be $24,000 with an interest rate of 5.6% and I was told that with the vehicle shortages right now that this price and rate would be undefeated. When I told the salesperson that I actually had an offer to sign for a $33,000 vehicle from Kia with an interest rate of %2.99 I was flat out told that Toyota would simply not compete with Kia because Toyota is superior in reliability and longevity and I was shown a chart stating how much money I would be predicted to spend on maintenance in a Kia vs a Toyota over the years. The estimated maintenance on a Toyota was much lower but I told this sales person I was interested a lease, so the vehicle would be under warranty during my time with the vehicle. I just thought that telling me that they would not compete was a very strange approach from a sales person. I thought the whole method of getting a sale would be to compete with other dealers to get my business but either way I signed with Kia later that afternoon. As a side note Toyota is the only dealership out of all 9 that I've visited between Sarnia and London who insisted on coming for the test drive with me. It felt awkward and uncomfortable and I was very close to passing on driving the vehicle in the first place once I found that out, especially after the talk we had inside beforehand. All in all not a good experience but I hope that by leaving such a detailed review maybe some of these things could be improved on for future customers.
They did a great job on my car.
Went to service my car as one of the headlights was not working, they were very accommodating and during replacement of the bulb they found out that whole bulb assembly had to be replaced, when I mentioned I had a drive next evening they were very proactive to fix it right away. I would definitely recommend them for anyone looking for reliable service.
Good people here! Bought a used Highlander from John and he was a pleasure to deal with. Everything was super easy, great communication, absolutely no hidden agendas here. Enjoyed dealing with them so much I took my 4Runner in for an alignment. Aaron in service was super professional and knowledgeable. The alignment took more than twice as long to complete than expected (due to seized bolts) but they took their time to do it right. Drives like a dream… looking forward to dealing with them in the future.
We recently purchased our new 4Runner from Bailey Toyota. Ian and his team were extremely helpful in helping us to find the exact vehicle we wanted very quickly. We could not be happier with our purchase and the service from Bailey Toyota throughout our buying process!
We recently purchased our first Toyota from Bailey Toyota. The initial visit went very well, and the salesperson, Aren, accommodated our schedule to ensure we were able get the transaction in motion even thought is was approaching closing time. The vehicle did take a bit to arrive, however Ian, the Business Manager, always provided prompt updates as to when it was expected, and accommodated a few changes to make sure the accessories just as we wanted on the vehicle.
Once the vehicle arrived, I was happy to receive an email and a phone call to schedule delivery. Upon delivery, everything was as expected, and we appreciated the attention to detail in touring us through the dealer, meeting the service folks, and reviewing the details of the new vehicle.
The experience was great, and we appreciate the efforts from everyone at the dealer which enabled us to begin enjoying our new vehicle!
Fast courteous service . good safety measures
I have always had great experiences with all Toyota dealerships - my cars run well, I don't get charged for stupid things, they always make time for me, and I have great mileage. Totally worth servicing your Toyota here.
Love the staff and they always do good work This is my 3rd Toyota Camry 💖
Awesome place to find your next new to you car!!!! Excellent customer service, my new car was ready as promised exactly on time with new plates installed and a full tank of gas...knowing I hate being cold, our sales rep warmed our new car in the bay. Extended warranty was reasonable too!
Such a positive experience at a time where it was needed most. My mom was looking to down size her vehicle (Highlander) and rightfully she was nervous to tackle car buying on her own. She asked me (her daughter) and my husband if we could help her with it – obviously we instantly agreed. We live out of town and checked the market in our area for a vehicle that would suit her needs and narrowed it down to a few. Thinking on it for a bit, we went back online to look at Bailey Toyota’s pre-owned inventory and also found one that would work for her. What became the deciding factor of where we would trade-in and purchase her new vehicle was her previous experiences at Bailey Toyota. And can I tell you, it was most definitely the right move. She was able to trade-in her Highlander and purchase the Rav4 hassle free (even in light of the pandemic) which meant more than the salesman would know. On top of the pandemic, my mom has had to move her husband to a nursing home resulting in her being on her own for the first time. Her car is what takes her to the nursing home everyday to help care for her ailing husband as well as take him to any necessary medical appointments outside the home. To say we needed this to be an easy, seamless and cost effective transaction is an understatement – so thank you. Thank you for taking the time to talk with my mom. Thank you for not using high pressure sales tactics on her. Thank you for taking your time with her when she came to pick up her new vehicle and explaining all functions to her. And thank you for continually making her comfortable every time she continues to visit the dealership for regular maintenance. Thank you from a very grateful daughter.
Great customer service from Tony!!! Nice clean and healthy environment.😊
Very dissatisfied with workmanship.During the repair of bumper cover the mechanic cracked it and denied doing it. Zero stars given
One of the new service desk guy is totally no good at all. Everyone else is Ok except him
I made the right decision I purchased my last 2 vehicle 2018 Camry and 2019 4Runner at Toyota Town in London they have a great service there and talk to customer very respectable.
Wouldn’t recommend it to any one
I have dealt with a certain salesman for 12 years and he could't have been more friendly and helpful. Three months before my lease ran out in August this salesman was calling and was most persuasive about me buying or leasing a new car. When in July I told him I was buying out my lease he dropped me like a hot potato. No longer spoke when meeting me at the dealership. The other fellow who handled the sale for me didn't tell me I needed a certified cheque for the buyout and so I had to go to a bank and get one. I got the impression since I wasn't buying or leasing a new vehicle I no longer was an important customer. Not impressed.
Ignorant service department.
Dismissive when you ask them to address issues with the vehicle and they cant immediately find the cause. Service advisor looked at me like i was crazy.
Very obvious issue which any half decent mechanic could diagnose and figure out. Heard mechanic bring keys to service advisor as im sitting in waiting area, overheard him use the 'f' word in description of my vehicle. Was there for 40 mins and heard them talk about all kinds of customers. I think the service guys forget the customers are sitting/waiting on the other side of the wall and can hear EVERYTHING they are saying. I come here because my employer gets vehicles serviced here. Ill do everything i can to get them to change service shops.
No idea about sales dept. I hope they are better than service dept.
Ive been a customer at Bailey Toyota for years and have always had great service. Because of this, it was a no brainer to start looking for a new vehicle there too. Bob was very helpful in finding the right vehicle for me, and being patient teaching me all about the one I chose. Thanks Bob and Bailey Toyota!!
Bailey Toyota is the best. Awesome people working in the service department. They go the extra mile ! Thank you!
The service department is filled with great staff. They are friendly, welcoming and incredibly helpful. I am a loyal customer because of them
I've been getting my Corolla serviced here for 9 years and have always been very satisfied .
I went for an oil change last week and my Husband and I ended up buying 2 cars . Bob , our Salesman was super nice ; When we went to pick up our vehicles he went over the features for both of us . Nice Guy !!!
We love our two new vehicles from Bailey Toyota. The sales staff and service staff are excellent - friendly, knowledgeable and efficient. Would not go anywhere else.
Brad went above and beyond to help me. Even though the deal did not work out due to my trade. I really thought he was extremely professional, and more honest and helpful than my local dealer.
Love my 2015 Corolla! Great customer service and overall experience.
The staff made you feel welcomed as soon as you entered the door. They were friendly and knowledgeable. Bob took the time to explain all features and never felt rushed through it. Toyota takes good care of their customers (offering free car washes)!! Everyone there was professional and polite. Thank you Toyota for the amazing experience!!
Tony was a great Salesperson. He let me take two test drives , was not pushy and very knowledgeable.
It was such a great experience from beginning to end. All the staff were incredibly friendly and caring. Super happy with Bobs help and my purchase.
Went there to look at cars with my wife and encountered very sleazy sales tactics. No prices on any of their vehicles and the sales person couldn't tell us the correct price when asked but was very adamant about knowing where we worked, our budget and working with us on financing and payments. We humored him and sat down to talk after taking a used Sienna for a test drive. High pressure sales continued with no actual price in front of us. Humoring him again we wanted to see specs and price. He finally came back with a spec sheet with MSRP and told us that he would throw in a tow package (LOL). They were seriously trying to sell us a used car with 13k on it and a warranty that only had 1.5y left for MSRP. When we wouldn't willingly hand over 50k he brought in his boss and we got lectured on "how great of a deal this was", "we are saving the delivery fee on basically a new car", "these cars sell themselves" (fooled me, seems like you are trying really hard) and "it might be gone tomorrow", bla bla bla. Two months later, it's still sitting in the lot and a 2 second Auto Trader search showed similar vehicles in London for 10k less with less miles.
Trust me there were no misunderstandings here. This was pure predatory sales tactics against a young couple they thought they could scam. I wish I had a hidden camera so I could play back this ridiculous interaction which cannot be fully appreciated unless you were there.
Pure sleaze bags. Go elsewhere.
Great customer service! Leasing the Rav4 XLE and just love it. Bob spent time showing what each feature of the vehicle did and how to access it. Very knowledgeable staff. Free car wash! Love all the safety features Toyota provides.
Great purchase experience for 2019 Camry, car was ready, upgrades done which complimented the vehicle adding to it’s exceptional value. Sales and business office staff were professional throughout from initial trial through delivery and courtesy follow up. My wife loves it for the ride and many safety and convenience features!!
Bought my sweet sweet Tundra from these guys. Jeff Bonnar was great and helped me out. Great service!
Bailey’s pricing and fair trade-in allowance made it worthwhile driving a thousand km to buy a truck. Brad in sales was great and made the out of town purchase simple and efficient.
Never go here. I went into this dealer knowing which car I wanted and I had a quote from another dealership with the price match (the other dealer didn’t have any cars on site so I would have to wait about a month to order it). I was terribly disappointed at the lack of respect that was used at this dealership. I was a single female who wanted to purchase a car in the lot. Bob Braun lectured me with why I had the wrong price quote, wouldn’t take a second to listen to a word I had to say or take the time to understand what I was saying. He talked over me then got his manger and both men sat there and lectured me on the “impossible” price quote that I had. Not once did either of them try to figure out what went wrong they just continually lectured me on why the price match guarantee was impossible. I left the office with advice to go buy the car elsewhere. I woke up the next morning to a text with an apology and explaining that they in fact had made the mistake not myself or the other Toyota dealer and wanted me to come in to buy the car. I of course said no. Honestly I never thought buying my first new car would be like this. So sad to think that their lack of respect and inability to sit down and help to solve the situation could have been because I didn’t come in with a man on my shoulder.
You are kidding me correct....!??! We had nothing but a horrible experience with Bailey Toyota and this isn't the first time. Our first time no one could understand that you can raiser and/or lower the torsion suspension on any Toyota truck and/or Land Cruiser. Plus when I asked to have my "E" brake loosened up due to the dissimilar metals as they always corrode due to poor design, Bailey Toyota's answer was to change all the parts to new. After picking up my Land Cruiser with none of these things done, It took me about 20 minutes to free up my sticking "E" Brake ( that was 2 years ago and still working fine today) and another 15 minutes to raise my front suspension so that my Land Cruiser sat level. The good news is that I saved a bunch of money that you people didn't get. At that point I swore I'd never bring a vehicle back to Bailey Toyota.
The only reason it came there this time was because our insurance company recommended it as it was to be repaired at a Factory Toyota Dealership and done right. Done right....! HA!!!! As discussed with Jason yesterday the condition our Land Cruiser was returned to us after the body work is appalling and almost as if an amateur did the work. The amount of over spray on the truck was insane. I spent 3 hours so far removing over spray with Gun Wash and I am still not finished. The tapping job for the paint work almost appears as it was done by a 6 year old. Paint on trim, places not tapped properly allowing over spray to get where it shouldn't. Paint on my brand new tires, over spray on my bug deflector, rear window, all 3 wiper blades,Sunroof, sunroof deflector, all the black trim on passenger side, the hood appears as it was wiped down with some chemical and is dull looking now with no clear coat?, my detailed engine bay is completely covered in white shop dust, the washing job was never rinsed properly leaving a white Haze on all windows to the point it would be dangerous to drive at night in that condition. AND this is how a professional Factory Toyota Dealership returns a vehicle to a customer...!?!?!?.... appalling workmanship!
We will never be back and filling a complaint with the better Business Burrow of Ontario. Reason being, because after explaining this to Jason on the phone yesterday- he never not once offered to do anything about it except speak with the shop. WHAT ABOUT MY LAND CRUISER...!?!?!?
Disappointed Customer that will never ever be back.
Bob Braun and the rest of the Bailey Toyota staff helped get us into our 2019 Toyota Tacoma. Bob was a pleasure to work with throughout our purchase. He allowed us to take our time with different models and was very thorough with his product knowledge. Ian in the business office helped us with the financial options and we felt like we were valued customers. We were introduced to many other staff members (I am sorry but I don't remember them all) as we were shown around the dealership. They offer many services to their customers, post purchase, that we will be sure to take advantage of. Thank you to Bob Braun and Brian Bailey for your attention to detail and making us feel welcome. We are extremely happy with our Tacoma and looking forward to doing more business in the future. I have already recommended you to friends and family as a "goto" for their next vehicle purchase.
Purchased a beautiful 2019 Toyota Tundra TRD Pro. Sales rep Bob was amazing, great guy to deal with. Bailey's price was better than any othe dealer in my area. I actually travelled from Ottawa to Sarnia for this vehicle. Bob and the rest of the team at Bailey Toyota demonstrated outstanding customer service.
I would make the trip again without hesitation, when I'm ready to purchase my next Toyota.
We have been getting our vehicles serviced at Bailey Toyota for years and have had great service experience every time. Recently purchased a Tundra here and have nothing but great things to say. Jay and the team took great care of us. They went above and beyond. Thank you. We love our new truck!
I brought my truck in for it's first transmission oil change. I watched the mechanic work on it for a half hour and thought he had finished working on it when it was moved back outside. The service manager informed me the pan plug was rounded off and they did not have one in stock, so they could not finish the job. The problem I have with this it was the FIRST transmission oil change?? If the plug was rounded off the mechanic should have noticed that in the first ten minutes and informed me,but working on it for a half hour then informing me, sounds a little fishy. They were polite to ask if I wanted them to order a new pan plug at my cost and re-book my appointment. First and last time with Bailey Toyota.
Bailey Toyota CONSISTENTLY delivers the best service in the industry. Their professionalism and attention to detail is unmatched. I've been dealing with Bailey Toyota for 15+ years, and haven't been let down once. Well done gang, and thank you!!
Bailey Toyota CONSISTENTLY delivers the best service in the industry. Their professionalism and attention to detail is unmatched. I've been dealing with Bailey Toyota for 15+ years, and haven't been let down once. Well done gang, and thank you!!
Can I put more than 5 stars on here??
because I had the BEST experience at Bailey Toyota!
The Service is Phenomenal!!!
Glen was very patient with me on working out with pricing that works best for me! Thank you Glen!
Ian took the time to explain all the warranty packages and made sure that I understand every package! Thank You Ian.
The Receptionist (I didn't get her name) welcomes you and greets you with a smile as you enter the Dealership! Very Friendly and approachable!
and of course Bob.
Bob is amazing!! He helped me through every step of the purchase! He accommodated my busy schedule and even stayed late for me. He answered all of my phone calls and texts very quickly! He also offered to show me how everything works with the Truck before driving away with it to make sure I am safe and familiar with everything on my drive home. I mean where else can you get that service???
I live an Hour and a half away and would not hesitate on going back again because it is all worth it!!
Best Vehicle buying experience I have had (well, until the next time i visit again)
I highly recommend Bailey Toyota!!
Great place to browse for a vehicle or just take your Toyota for service, fresh coffee, wifi and friendly atmosphere.
I never really cared about what kind of car I had because my parents have driven all sorts of different cars. However, now that I have driven a Toyota and had the best service ever, I am now converted to Toyota. I bought an extremely good car for a great price, and received service that made it so easy and welcoming. Would definitely recommend getting your next vehicle from Bailey Toyota.
I was extremely pleased with my recent car purchase. Brad was very friendly and made my purchase and choice much easier. Thank you again Brad for your awesome service and your willingness to work with my expectation.
This is an EXCELLENT operation. The service is top notch whether it be sales or service. From the start of my experience to the end of my experience I have always felt well taken care of, and Bailey's commitment to making the customer feel heard and satisfied is unmatched. I highly recommend Bailey Toyota if you're looking for an excellent vehicle and the service behind the scenes to backup your purchase/lease.
My husband took the car in for an oil change. There were no problems, and the car was finished in the time that was quoted to me on the phone. The car wash was an unexpected treat. Thanks also for reminding us of our repair points that we could use against the charge. That was another nice surprise. Well done. We appreciate the efficient service.