Spacious and comfortable lounge waiting area for guests to use while their vehicle is being serviced. There is a pleasant cafe that serves hot food (including breakfast). There are also large screen TVs situated around the waiting area.
One of the best Toyota dealerships in Toronto, we had a pleasant time and great experience with John Sediq. Thanks again
Good dealer.
responded quickly and follow up
very quick response
Feonney was awesome and so knowledgeable. She was also very understandable when we didn't buy the highlander, we found a good match of other brands, however, I appreciate her help and the professionalism she demonstrated. Thanks a lot!
n/a
I was not satisfied with their quote on my trade in .
Don valley north is very professional dealer ship
No haggle that is the reason I bought three cars.
There service is exceptional and reasonable in price
I contacted Jason for a test drive of an Avalon so I can compare it with a Rav 4.
Jason expeditiously set up an appointment . I asked if I could test again the Rav 4 which we did and Jason even suggested we test a 6 cylinder Camary.
During the drive Jason provided clear answers to our questions about the car systems.
Jason introduced us to Tony the manager which made sure we were totally satisfied with information.
There was no selling pressure at all, we agreed to renew contact when ready.
We appreciated the patience shown.
Good experience visiting the showroom for the first time. Excellent rates offered to customers and Paul was very courteous and straightforward in his dealings .I will definitely purchase my car here.
Good experience visiting the showroom for the first time. Excellent rates offered to customers and Paul was very courteous and straightforward in his dealings .I will definitely purchase my car here.
Leased a Toyota Corolla Hatchback 2019.
Day 1, we got the best deal we could after going to a few other dealerships around the area. But there's a but. A big BUT. We did go through a "broker" to find this particular Toyota Dealership, and we were told this was a good option to the others we dealt with.
First red flag should have been our first and last. The Manager, our broker lead us to, we dealt with didn't even know who we were and why we were there. He didn't even know what car we were looking for. What good was the broker. The Manager dealing with us did not have record of anything that was discussed before we showed up. We had to explain to him multiple times what we were looking for.
A few weeks later we call to confirm our deal and they said my loyalty program will not be applied, although I do own a Toyota car already, they said I have to be in a current lease or financing with their creditor, which I was, but I already paid off the car, so we lost that incentive, which from what I was told by many other people I should have had the loyalty program incentive.
We initially got the interest rate down, but then he took that away because he "thought" it was an older model we were getting, and he wasn't allowed to lower the interest rate on the 2019 in 2019, but I'm pretty sure a brand new car off the lot, and was being delivered from the boat, is the current year. How would you not know...
All this time, we've gone through 4 or 5 re-writes of the contract, where some of the numbers were not adding up properly and even the model of the car was incorrect, he didn't even know what car he was giving to us.
By this time one and a half months go by and we finally got the contracts somewhat correct. Last time I'm on the phone getting the contract finalized, again, he starts mumbling about how it's going to cost him 400-600 dollars. I don't know if it's him or Toyota, but that much money is nothing to cry about when you work for a multimillion dollar company (debatable, I know).
Jumping to the final weekend, we pay for the extra up front fees upon delivery and he gives us the contract to sign to hand back later because not everyone was present to sign, and they gave me the car to take home. He doesn't work on the weekends so I was thinking to send the contract in on Monday morning when I get home. I was out Monday morning and got back at 8am and I get a voicemail saying that if I don't sign the contract, Toyota will repossess the car. I didn't hear this voice mail before I called him and he said, if I don't turn in the contract now, there will be a problem with Toyota and they'll take back the car. I can't understand this reasoning for so much deceit and this kind of uneasy pressure for a sale. Or maybe it's the truth, I have no idea. I can only assume they wanted their commission for the month.
They never told us, after the leasing is over, that we have to return the leased car back to their dealership, I'll have to check my papers, but I will not be dealing with this dealership again.
I would have given zero stars, but it's not possible. And I didn't give one star because I'm not that heartless. You can decide.
Impressive facility, professional service and reasonable price. We were shopping for a pre-owned vehicle and talked to Kris Singh of Richmond Hill Toyota. We found what we looked for and were very satisfy with his service. We highly recommend Kris would definitely do business with this dealership in future.
Over this past week, we purchased our car from Richmond Hill Toyota. The experience will be unforgettable because of Chris D. and Stan Y. You were both very professional and at the same time made this purchase most memorable by way of going way beyond. You made us a part of your family and leaving with this feeling left us no choice but to recommend you 100% to all other prospective Toyota lovers. Thank you both for giving us such an amazing deal and making our experience an everlasting one.
Purchased a Corolla couple weeks ago and received an outstanding customer service from Mehdi, Tom , Kelvin and Antoine. This dealership has a good selection of cars. Tom went an extra mile to ensure my satisfaction with the car. Highly appreciate Mehdi's great customer service throughout. Staff is very friendly and great atmosphere. I will need to review later when I receive post purchase services but I hope they will continue to provide great customer satisfaction/service through out.
Awesome experience from start to finish.
Yuri was amazing and worked with me to get the best vehicle with features that fit my needs. Very friendly and courteous. I highly recommend.
This was my first time purchasing the Toyota. Our sales rep, Hamid, was very friendly and helpful. He helped us a lot to find the best car for our budget. Friendly staff and a great experience.
I've now leased three cars from this dealership and each experience has been great! Igor and his team work quickly to get you the best deal they can with what you have and what you need. Service is excellent and I will continue to lease from this dealership.
I walked in near the end of their work hour, but Stan was there to help me till even pass their close time. It was an excellent shopping experience. Stan was very professional and patient. I love my new car a lot.
I worked put a lease agreement with the GM, Mr Andrew Ross. I will gladly vouch for his character and integrity. He is a good man, who earned my respect by the way he treats his customers.
The service at Richmond Hill Toyota is top notch, it is a beautiful facility, has a really cool restaurant inside the store, and arguably the best coffee I have ever had in my life.
Five star
We had a great experience purchasing our first car at Richmond Hill Toyota all because of Michael Zonni. Michael is very welcoming and well mannered. I loved how he never pressured us into everything and gave us time to think about things. Since it is our first car purchase, he guided us through everything and it was a smooth process. We actually went to multiple Toyota dealerships and decided to come back to Richmond Hill to make the purchase because we wanted to buy it from Michael. Also, if we had any issues or concerns, Michael was always a quick text away. This is #1 customer service! If you need to purchase a used Toyota, Michael is your guy. He is also very knowledgeable about the used Toyota vehicles.
Farshad was very pleasant to deal with, he took his time with me and didn't make me feel any pressure. He worked with me and my budget to get the best value for my new Toyota Corolla. Very highly recommend him to anyone looking for a good deal on a new Toyota.
Awesome experience from start to finish with the purchase of our used Sienna.
Michael and Kris were amazing and worked with us to get the best vehicle with features that fit our needs. Very friendly and courteous.
They really do their best to make sure you are happy with your new vehicle. They treat everyone like friends and family here.
Appreciate all effort of the entire team at Richmond Hill Toyota !
Eric was fantastic in helping us to choose and finalize our car. I really appreciated how he tried to genuinely get to know us, how he made sure that we knew what we were getting into, and advising us on or overall purchase. So surprised he actually introduced and explained the car’s features at delivery. Such a great guy to talk to too, very helpful. Honestly, would recommend.
After months of searching at a various other locations, Mike helped me find a car which was both within my budget and suited my needs. Excellent results I highly recommend Mike as he made the experience both easy and stress free! Two weeks later and I am still very happy with my purchase! Thanks for all the help Mike! 👍
Service was great and faster than I expected. Staff were really friendly and always checked up on me at regular intervals throughout to make sure I was comfortable and happy. Will definitely be coming back for service in the future
We have a brand new RAV4. A month and a half months old and it started having trouble. I recently jumped from another car manufacturer because of horrific service and I was worried about what I would have to deal with. The service team was amazing... everyone was interested in what I was dealing with and sympathetic. Theo was my main point person and he made the whole process so simple. Explained everything that was going on, arranged for transport (leased vehicle) and just kept me on the loop. I never had to worry about a thing. Knowing how good the service team is at RH is a big peace of mind.
Bonus, the waiting area is the most awesome place I have every seen.
Visited Richmond Hill Toyota last week to purchase a truck and had a fantastic overall experience. Michael Zonni was a pleasure to work with and I would highly recommend contacting him for your next vehicle purchase. Never felt pressure to buy, was treated respectfully and even had a few laughs. The vehicle I originally had gone to see had just sold and Michael took the time to work with me and find me a truck which was even better than the what I was hoping for. Will definitely be back for my next vehicle one day.
Although we did not end up buying, I still wanted to take the time to write a review. Our salesman Eric was showing us a Corolla L on Sept 30. He was very patient and, compared to experiences in other dealerships, got to the point quickly. He did not take hours putting us through a charade of going back and forth with his manager, or try to pressure us to make offers that wouldn't be accepted. In a short period of time he gave us a reasonable offer to consider and respected us, our time, and our intelligence as consumers.
Awesome experience from start to finish with the purchase of our new Rav4 ! Stan was amazing and worked with us to get the best vehicle with features that fit our needs and budget. Very knowledgeable and courteous. Tony ( “Uncle Tony”) the sales manager was also a pleasure to work with and Yelena provided us with a lot of helpful information on vehicle protection and extended warranty. These guys really go the extra mile to make sure you are happy with your new vehicle. They treat everyone like friends and family here. Thanks again to the entire team at Richmond Hill Toyota !
Another dealership that will say anything to get you in to see them. The person I spoke with on the phone wasn’t even in the building. Said they could help me when I got there, but the dealership had no clue who I was when I got there. Sales manager who I was supposed to have a meeting with according to the email I was sent, acted like he had no time for me. They then gave me a crazy price on a new vehicle due to my negative equity. I was very clear when I called in about the negative equity and the guy on the phone said they deal with it all the time and it would be no problem. I literally sat there for an hour waiting for something that could have been done in minutes on the phone. The sales guy response after showing me the monthly payment was “well what do you wanna pay??” Super unprofessional. I buy a new car every 6 months and I’ll never buy one from this place. How about stating clearly what my trade in is worth? That woulda been a lot easier. I guess they sell so many cars there that the customer doesn’t matter.
Don’t go here they are making bad deals and the finance manager would be like I would apply for Toyota finance if it gets approved then ok or else you have to go with bank you don’t have any other option and the rate of interest would be at the sky. The other thing is the employees would say have trust on us and let the finance manager work but at the end we are going to pay so why should we depend on the finance manager for the payments. They don’t want to return the deposit and then they are talking about the trust. I would say better to go with Hyundai or Honda they have better service. If you just want the Toyota then better to visit any other Toyota not the Richmond Hill Toyota. The employee was telling me that we are focusing on you and if your deal would be good then you will bring more customers but I would not recommend anyone. I am basically a student I know the value of money but they don’t want to return my deposit. I can’t do anything as I am students but god will take care of these guys and finance manager at Richmond Hill Toyota. When I went to meet them they said I will try and now they are not picking up the phone I don’t know what’s going on with them but I think so they are just money lover they don’t care about the customers.
Really friendly and kind people. Always willing to help and go the extra mile to value your business. Big shout out to Pranav and Tony for their excellent service. My cousin and I bought a Corolla, and we are very happy with these guys.
Igor provided exceptional service throughout my entire experience at the Richmond Hill Toyota dealership. His friendly demeanour, knowledgeable and highly experienced background ensured comfort and reliability for me. I would recommend him to anyone who prefers to be dealt by someone who is honest, competent and has your happiness as their #1 priority. Well done Igor!
Igor made trading in my Highlander for a new one so simple and easy. He really shows how much he cares about his customers and their experience. Amazing service and the best price by far when comparing to other dealerships. Highly recommend Richmond Hill Toyota.
Experience really depends on the department. That being said, the service department is really amazing! They’re all very kind and willing to help, big shout-out to Frank and Sean! Would really recommend them for any maintenance or servicing.
Purchasing a car here was a different story however. I bought a used car which broke down 5 days after driving it off. The dealer I purchased from seemed reluctant to help when I called about it but eventually said he’ll try. Long story short, I ended up having to pay a hefty price to repair my car even though I was told that they would take care of the cost. After hearing that my dad was considering purchasing a new car from them in the future, they made a small offer to try and compensate for the cost, however it’s been 10 months since and they’ve only lived up to half of what they said they’d do. Have reached out about it a few times and would either get no response or say they’ll look into it and then again I wouldn’t hear anything from them. I’m disappointed writing this because initially when I dealt with Bruce and Tom they seemed like they genuinely cared and were willing to help but as the time goes by it unfortunately seems that they are just your typical car salesmen.
All in all, great place for service. As for purchasing, I love my Toyota, great car! But purchase at a different dealership.
Needed the intermediate steering shaft replaced on my 2003 Camry. Spoke to a service advisor Brad who was extremely helpful in arranging for an accurate diagnosis and fix. Great guy.
Would have given 5 stars but I also wanted them to address a foul engine smell coming into the cabin. Paid $150+ to get the ac system deodorized but unfortunately it did not work. The smell continues to come from the vents.
I recently bought a vehicle from Richmond Hill Toyota on Monday July 29, 2019. It was a very good and smooth process. I enjoyed the sales people especially Parnav! He was warm and patient as I asked him about every button and feature on my new SUV. I even interacted with the owner and he himself was a pleasure to deal with. You should go here, you won't regret it!!
We bought a 2018 Sienna today and were extremely impressed with the service given by Bruce and Tom. There was no high pressure sales tactics, but only the sense that Bruce wanted what was best for our needs. We were picked up at our house and driven to Richmond Hill Toyota to pick up the van after it was prepared for us. While showing how to fold down the back seats we noticed that part of the carpet needed to be vacuumed. Bruce immediately took it back to have it cleaned to our satisfaction. Tom gave us a great deal on the van and we will make sure to encourage friends and family to go to Richmond Hill Toyota for their future car driving needs.
Excellent service during purchase of used vehicle. Kris was the best sales person I have ever met. He was not pushy or aggressive which was very much appreciated. He was very patient, knowledgeable and highly efficient to get us on the road in a timely manner. All in all, a very good experience and we are highly satisfied with our purchase and the service we received. Thanks, Kris!
Professional and friendly staff. Very helpful. Punctual in their delivery of requested information. Had the added bonus of receiving my new car 2 weeks ahead of schedule. Thanks for a smooth buying experience and excellent customer service.
Staff getting their job done but the “friendly atmosphere” is missing and they make you go do stuff for them instead of picking up their phone to communicate with their team mate. Overall experience was bittersweet. It’s bitter because I had to deal with them and sweet because it was over.
Best dealership I’ve ever dealt with. Kind and friendly, Jamie was so helpful and answered all my questions and helped me find a car that met all my needs. I’ll definitely be recommending anyone I know, needing a car.
Frank was very pleasant to deal with. He listens to your concern and does his best to address them. The dealership is a comfortable professional atmosphere. Uber shuttles are so convenient and the cafeteria has a great range of food selection. They are very friendly and always take care of me. Best place to service your vehicle. Highly recommend!
Excellent service and excellent staff! I was feeling a bit anxious about purchasing a car but Bruce (Senior Sales Executive) made it an enjoyable and easy experience. He gave us detailed answers to our many questions and did not pressure us into buying anything. Shout out to Nima (Financial Manager), who also did a great job at answering all of our questions. I would definitely recommend Richmond Hill Toyota!
Very friendly and helpful stuffs. Raz is very nice and knowledgeable. He really helped me a lot for selecting my car. Excellent service and great deal. I will definitely recommend him for everyone to buy a car.
I have serviced my car for regular maintenance and premium cleaning service and i am happy with the result. Was a quick and no BS service and reqeusts from the rep. I was dropped off and picked up on time and as expected. Thanks, cheers!
Amazing experience...no pressure and very much unlike any other experience I have had. Hands down the best car buying experience I have ever had. MICHAEL treated me incredibly well and was amazing throughout the process and everything was as explained. Great staff there from the time you walk in the door...
We are very impressed by Mr. Wilson Li's knowledge of the products as well as his professionalism and patience. We will recommend Richmond Hill Toyota to our friends and relatives. Consider us as very satisfied customers. We will definitely do more business with Mr. Li at this dealer in future.
Good dealership, very busy and need to be patient. they have answered my questions and concerns properly. Always there is coffee and tea for customers and you can watch news on big screen . They do community outreach with some events and want you feel this location is part of the community.
Staff was polite and courteous. We were looking for a Camry LE model and none was on display in the showroom. We had to make a request to see the model at the front desk and advisor, Ashraf, came shortly and brought us outside where we could see the model and subsequently test drove it. Fortunately, it was not too cold nor too windy that day. Service was excellent and we bought the car within 2 1/2 hours from the time we walked in.
Ronnie L at the service desk is a real role model for other service advisor. I have really enjoy the courteous and welcoming nature of how he deals with clients. Let’s one know about how the car is doing even at a simple oil change and if there is any issues are seen with the car will provide detailed information to the client and also will take the client to see the issue for them selves so the client can take an informed call to fix or not. Great Service Ron!
Great service advisor but had to wait when I drove inside the Receiving bay and it was busy and no one to guide or greet customers. My car was done on time and my advisor was a new guy who was very professional and nice. Did not get his name but he was polite.
I am getting a second car from this location. All I have to say is good things about Mr.Saeed. He is the most amazing person I have known who took care of me like a family and helped every step of the way. Offered me every time extra things to make me happy. I will returning back to him whenever I need new car:
Very professional and detailed in explaining the issue and recommendation. Friendly staff and always resolve any car issues. With amazing service, demand is high. Better get an appointment with so many customers coming in.
Excellent service. However long waiting time on weekend. I brought my car in on Saturday morning. It took more than 1.5 hours until the service started. Service itself was were fast. Checking in and out very smooth. Staff is friendly. Facilities are modern. Free coffee.
We just recently purchased a used Toyota Sienna from Richmond Hill Toyota. Our experience was wonderful from start to finish. We live almost 2 hrs away and it was well worth the drive! We met Paul and, he treated us so well. He knew we were on a time crunch and didn't waste a second of our time. He listened to what we wanted. Took us on a test drive, and was extremely knowledgeable. He took the time to show us all the details about the vehicle. Paul was head over heels a better salesman than those we have met in the past at other dealerships. This dealership runs like a finely tuned machine, each process; from looking, driving,trading in, purchase and pick up went smoothly, without any surprises or disappointment. I will be back to service my vehicle here just to deal with this great team, even if its a distance away!
Bradley Brown is an outstanding salesperson!
My husband and I are happy to give Bradley Brown the highest rating possible for our experience in buying a new Toyota Corolla.
Bradley was extremely friendly, personable, and sincere during our first encounter. We had a million questions, and he was very knowledgeable and patient in answering all of them. We made it clear that we did not want to do a test drive on the first day, because the purpose of that visit was fact-gathering only, and Bradley respected our wishes and did not push before we were ready. He realized that we were doing some comparison shopping with other makes of cars, and he waited patiently for us to do our due diligence.
Eventually we went on two test drives in Toyota Corollas with Bradley, and he continued to impress with his superior knowledge of the vehicle and all its features. He went to a great deal of trouble to ensure that our second test drive would be with the exact model that we were interested in, as we had requested. Because he knew that my husband was particularly interested in the quality of the stereo, Bradley even set up a special testing session in the showroom, and suggested that my husband bring a sample of his favourite music to facilitate the test.
When we made our final decision to purchase the Toyota Corolla LE, Bradley showed great professionalism in handling all the details that were within his purview, and then referring us to the appropriate associate within Richmond Hill Toyota for final financial and legal matters.
During the few days between decision and delivery, Bradley kept in touch with me by phone and email. Pickup day was rainy, so he thoughtfully ensured that the car was moved indoors so that I could examine it in comfort. During final inspection, he even set up the Bluetooth link to my iPhone for me, which was greatly appreciated! And finally, he made sure to introduce me to the staff in the service area, knowing that I would eventually be dealing with them for regular maintenance.
In short, it was a delight to work with Bradley during our research and eventual purchase of our new Toyota Corolla. I would highly recommend Bradley Brown to anyone looking for a new car.
Our purchase of Toyota Matrix is the first Toyota in 45 years.
Salesman DJ Kona was very patient ,that helped us make a
decision without any pressure.
Dealership was quite fair in pricing, and all the extras were installed very nicely.
I recommend DJ Kona and Richmond Hill Toyota to anyone looking for a Toyota.
Hi,
This is my second time I took toyota corola for a lease, very good choice. All was processed very quickly. Change oil appointments were organized very well. Good customer service.
Great, Friendly Service!
Overall I had a very good experience. I received fast, friendly service and ended up with the car I was looking for (even the colour). DJ was excellent, and did everything possible to ensure that I walked away happy. That included coming with me to my mechanic to have the car looked at before purchasing it, which I really appreciated. I would definitely recommend speaking with DJ if you intend to buy a Toyota.