Really poor customer service. We have bought 2 cars from this dealership in the last 2 years and wont be going back. When buying(spending your money) from them they are on top of their service. Unfortunately once you have completed your purchase they could careless about providing you service and retaining your business. When my wife purchased her car they were going to have a 3rd party install a car starter. The car starter never worked from the moment we picked it up. When we were ready to have this fixed they had the 3rd party contact us to arrange a date when they could fix it but no solution for a loaner. I told the 3rd party that I would need to contact Toyota as I should not have to be speaking to the 3rd party as it was Toyota's responsibility to arrange the repair. After several calls to the dealership about this it, finally the sales manager Ricardo to calls me. Ricardo seemed to be bothered and unprofessional when speaking with me. No apology whatsoever. The starter was eventually fixed or so we thought. The following my wifes dashboard lights up like a christmas tree. So on the phone I get only this time asking to speak to the general manager Matt. He offers the to fix the car in a few days, again with no apology whatsoever. Seems to be a theme with this location. I told him a few isnt really an option and that this needs to be rectified immediately. He calls back informing us someone will come by and pick up the car and leave a loaner. After 3 tries finally the starter and car are good to go. On top of the car starter not working the car had a horrible damp smell again from the moment we bought it(I was told that it was from them detailing the car and not airing it out correctl). Again no follow up from the dealership to resolve the issue. Eventually rather spending my time dealing with the dealership we ended up taking care ourselves as best as we could. The smell is still present. They never reached out to us to resolve the 2 issues with my wifes car. It was us who took time out of our days to continual
I want to thank Warwick Wong at Myers Barrhaven Toyota, he was a great salesmen. I was very apprehensive going into the showroom beause I had had very bad experiences at other dealerships in the past.
With Warwick, there was no pressure at all and he made sure I was making the right decisions financially. He is very easy going and clear to the point.
Now, I love the car I purchased and have absolutely no regrets.
Great buying experience so far with Abdulla and Ricardo! They are both extremely helpful and gave me a good price. The dealership also has a great atmosphere and everyone there is friendly.
Thanks!
Bought a used vehicle in early May 2020. I had issues the moment I drove off the lot, I was never given my ownership and thought with everything going on with the pandemic, not a big deal as I did not need to drive my car anywhere I will give it a couple days. Called back and talked to my Sales guy who I purchased vehicle off and I asked if my ownership was misplaced and was re affirmed that I had it and if I did not have it I lost it. I triple checked all my paperwork as I took it from inside the dealership and right into the vehicle.
I tried again to call and ask for a copy of the ownership that the dealership has so I could than be covered to drive myself to an Service Ontario and deal with being in public. "Only reason I went to a dealer was to bypass Service Ontario"
Was told I lost it and would have to pay to replace.... 32$ not a big deal but just the fact the way I was treated...
And to top it off, driving home from work today and exhaust system crumbled at manifold and now I have a stock car until it can be fixed... 29 days from purchase I will have to pay out of pocket to fix this. I know it is a used vehicle but a exhaust system doesn't just crumble in 29 days...
Will never buy again from a Myers owned dealership.
Rabee the sales manager at Barrhaven Toyota is amazing, he is competent and it will always make a good deal with you. And on the top of that he is always smiling. Please when you go at Barrhaven Toyota ask for him👍😊
Like all Myers, amazing service!! BUT... I referred my brother to Myers during a promo where a person referring gets $200. It’s been many months and a few attempts at contacting them and still have not received anything. Myers is so good to work with that I would love to give them 8 stars out of 5 if I could. But I’m now a little frustrated, and hate that it has come to me being that person who has to give a poor review to get their attention.
Best car dealership experience I've ever had. I have now worked with them twice and highly recommend Barrhaven Toyota. Colin and his sales team are really the best car sales team you can find. They make the process simple, clear and honest.
First time buying a car off a lot, I dealt with James who was very easy going and transparent. He certainly went way above the call of duty and then some to make me feel as comfortable as possible. I came in super skeptical of dealers and at this one I can honestly say it was super easy and no pressure. I live out of town and on his day off went in and rinsed the car off to send me 90+ pictures of the car so I was 100% certain I wanted to look at the car in person and make the trip to Ottawa for the test drive and final decision. Everything was as stated in black and white and I picked up the car 3 days later. Great first time buying experience for me recommend it for any expierience of buyer
Great service! After initially calling my own dealership and receiving no help, I called this one and the receptionist was incredibly helpful. She answered all of my questions and even called a third party to ensure that she was giving me the proper informations. She has saved me a lot of headaches and time, I really appreciate when employees go above and beyond to help their customers. Thanks again!!
I have my services and tire changes done here regularly. The team is always efficient and friendly.
My passenger seatbelt was broken before I went in the most recent service. Gray recognized the issue based on the description I put on the online appointment request before I went in. He greeted me immediately when I was in reception and fixed it right there in less than 5 minutes for free. This is beyond my expectations. I really appreciate your service and this courteous team!
Great Dealership experience! I dealt with Colin and Peter in Sales and Ran in finance . These 3 Gents made buying my new RAV4 Hybrid enjoyable and not stressful. The whole dealership has a different vibe about it , hard to explain really, but relaxed and energetic at the same time. I would highly recommend, A++ and thank you very much guys!
Such an amazing dealership. We take our cars in to get serviced regularly here. Staff are always courteous and seem very willing to assist. Huge inventory of vehicles, and the upstairs lounge area is very comforting, they have a free shuttle service which is on time, and great for someone who doesn’t have a ride back. They have free WiFi and couches, and coffee if you want to wait.
The start of my experience purchasing a vehicle here was fantastic, I got the vehicle I wanted and wasn't pressured into any add-ons that I didn't need as I do not live in Ontario.
However, one condition of purchasing this vehicle was that I needed *needed, not wanted* a block heater. I was charged for a block heater and signed the paperwork and the vehicle was mine. A couple weeks after finalizing the sale, I found out there was no block heater for this model.
I purchased this vehicle back in May, I still don't have a block heater. I live in Nunavut where we are approaching months of -60 degrees weather.
I was told I would get a refund, this was well over 2 weeks ago and I still do not have anything.
Toyota has reassured me many times that their vehicles will start in any extreme weather. What if it doesn't start? Will Toyota pay me for the charges I incur from having my vehicle towed and repaired because they are certain it will start?
I don't like leaving bad reviews or saying anything negative but this is a $40,000+ vehicle that I've invested in and I can't go home with the comfort of knowing I can plug it in at night when the weather gets extreme.
I'm extremely upset with this dealership and Toyota in general.
Stuart, the product advisor, and his Myers Barrhaven Toyota Management support team take customer and sales service very seriously and to heart. From the moment you call or step in the door, and any time you have an unexpected problem, they take care of you. I have myself worked as a manager in industrial and retail sales management and manufacturing in support of many different industries, and never have I seen a team work so professionally and sync to make sure their customers feel like a car purchase, service appointment, or any other need, is met with the highest standards in customer satisfaction. They set the platinum standard relative to any Fortune 50 company. Fantastic place therefore to buy for yourself or your family a holiday, graduation, or birthday present with the warmest gushy feeling, or snatch the best price in town for an auto/truck. Thanks again Stu, and to all of Myers Barrhaven Toyota, including the the service and admin folks. For the auto brand that is already well known by car magazines, garage repair shops, and test drivers as the “benchmark” in total quality, reliability, low long-term service cost, great price points and customer satisfaction, you and your team take that success and build so much on it. Also special thanks to the nice cafeteria (with a beautiful view of the service bay) that serves great all day food with allergy-free/special-diet options for quick service stops.
Brought my car in to get the winter tires installed. I was an hour early so I expected a big wait. Derrick said he would get me in ASAP. I went upstairs to grab a bite (smart idea having hot food available). In 45 minutes my car was ready. The tire change was great (fast), the food was nice and Derrick was amazing. Give that man a raise (or a free lunch!). I am new to Toyota but with service like that I will be back.
Brought in 2 cars today for a winter tire swap. Was quite impress with the overall excellent service I receive. Kevin greeted me the moment I walked in the took care of everything. He was knowledgeable and efficient processing my request. My cars were to be there for 2 hours. Rather than wait around the dealership I asked and Kevin was to provide a loaner car so that I can go get dinner while I waited. When I came back my cars where even washed! Will definitely be going back for all my tire swaps in the future. Keep up the great work Kevin!
Just like with any dealership, your experience will be 95% your Sales Rep. We had had mixed experiences with sales representatives in the past which made us lukewarm about going back. Those worries were immediately addressed and vanished when we met Daniel.
Having made our decision to purchase at Barrhaven Toyota, I would strongly suggest working with Dan. He was honest, straight forward, and respected our time.
Got my Prius Prime here and they fought effortlessly to get me into the vehicle showing great initiative and care for the sale. Everyone working here is always trying their best to provide the best possible service from the sales department into the shop it's been nothing but a consistently relieving experience going in if there's any issues. They also have a little cafe upstairs which serves really tasty and cheap food as well!
A huge shout out to Service Manager Greg Armstrong. He was incredibly helpful from arranging our appointment, getting a loaner vehicle and keeping me in the loop of what’s needed and it’s cost. Extremely pleased with it all and how the work done, and was completely at ease with everything. I can’t say enough and would highly recommend the Toyota team for all service needs!! Thanks guys!!
One recent Saturday morning I found my car in the garage with a flat tire from a nail. I called Toyota roadside assistance and they showed up within 30 minutes to install the spare. I called Myers Service and they said to come on in , so while they repaired the tire my sister and I waited in comfy chairs drinking lattes. We were on our way in no time and no charge for the repair. 😁 Thank you Toyota Roadside and Myers for such great service!!
I recently purchased my first vehicle, a Toyota C-HR from James and Ran of Barrhaven Toyota. As this was my first vehicle, I shopped around dealerships in Ottawa and contacted many sales people to see who would be best fit to help me. James was one of the only sales people in Ottawa I was in contact with who took the time to thoroughly and quickly answer the (many) questions I had about the vehicle and the process of purchasing. Ran made the financing portion of the sale quick, painless and easy as well. There were a few issues that arose out of the sale, and James and Ran were quick to communicate to me to find a solution and assure me that things would go as planned - this was very helpful to me. I love my Toyota C-HR and am very thankful for the team at Myers Barrhaven. I will recommend this dealership to anyone in the market for a Toyota.
My son recently purchased his first car with Myers Barrhaven Toyota and everyone, especially Frankie went above and beyond to make this experience for him a great one! Frankie, our sales person was absolutely amazing and I can't thank you enough.
From start to finish, the experience was flawless....thank you so much to everyone for making his first car buying experience a good one. We will most definitely return to and recommend this dealership to our friends.
This is the best dealership I have ever dealt with. The customer service I received from Dan and Zein was excellent, and the sales manager I dealt with, Ricardo, was very reasonable and great to do business with. Their no pressure approach to sales was very refreshing, and for anybody who is considering a new car, I would fully recommend stopping by to have a conversation with them. In my mind, they are the only Toyota dealership in Ottawa. Thanks again guys!
Erin, the product advisor was very professional, patient and a pleasure to work with in leasing my new 2020 Corolla. I would definitely recommend her to anyone looking for a vehicle. I look forward to working with the people at Myers Barrhaven Toyota in the years to come. Very happy new car owner.
I traded my Honda pilot to Highlander xle and I was so happy Ashley made it possible. I highly recommend this branch, they are so friendly and nice especially Ashley and Frankie who helped me through the purchase. Everything was explained well.
Myers Barrhaven Toyota, an exceptional concessionaire! We compared hard all around greater Ottawa-Gatineau for different brands and models of cars, and finally went looking for a good deal of a very specific Toyota model that we really wanted. Stuart, our advisor, wasted no time in providing us what we needed, and more importantly did it with great professionalism and support of his management team, Ashley, Ricardo and Matt. We came all the way from the East End Ottawa to buy, and service our car at this location. Simply Put: Competitive, Competent, Trustworthy, To-the-Point and Efficient. Whether you are 1) bargain hunting or exploring for the first time, 2) looking for the most reliable, low-maintenance, value-added carline on the market, 3) finding an outstanding concessionaire that you can trust to buy from quickly from without surprises or red tape, 4) or trying to establish a long-term service relationship with a dealer you can bank on, Myers Barrhaven Toyota fulfills those requirements. Thank you Stuart and Team!
This dealership took advantage of my terminally ill father and talked him into a 2 year lease when he had wanted to buy. The lease was for a much longer time than he has left to live. They took advantage of his lack of understanding due to his illness/medications and talked him into a terrible lease that we will never find someone to sublease. He will end up paying $15,000 after the buy out price for having this truck for 3 months and the sales person knew exactly the circumstances of my father's illness. They sold him a 10 year maintenance package as well for $2700. Something he obviously wouldnt need on a lease. This is a predatory dealership. Make sure not to let your elderly loved ones shop here. We are trying to just take care of it without telling him because it will break his heart. Buyer beware!
This was my first car purchase. Peter was very helpful from beginning to end, friendly and happy to answer all of my questions. Ran was very professional and took care of the financing. Someone named Colin was helpful too ;) If you are looking for a smooth and seamless experience, I highly recommend Barrhaven Toyota!
Would definitely recommend! James and Ricardo were extremely patient with me. They made sure I was happy with the vehicle and presented various options that enabled me to walk away with a price that I was comfortable with. Their honesty and patience are much appreciated.
I went to the dealer to visit my friend Ricardo, who happens to be a very knowledgeable and friendly sales man. It was a big surprise to find Ashley there! She is the best sales woman ever! Between both of them I felt I was royalty.
They took care of all our needs and gave us an excellent deal. What else can you ask for? Now we are a very happy family enjoying our new car... Thanks guys! You are the best.
My experience leasing a new car from Barrhaven Toyota has been so satisfying. Stu & Zain worked with me from start to finish to ensure that I received exactly what I needed; a new car that met my preferences and budget. They made the entire process simple & were so efficient, knowledgeable, open, and easy to work with. I felt confident about my decision to lease. I love my new car & the outstanding service I received from Barrhaven Toyota. P.S., servicing my car was an awesome experience! Thank you!
Best Service ever !! All service department employees, especially the manager, go over the top with their knowledge and expertise to help with every situation. Besides the great service you receive, the service hours are unbeatable. Highly recommended !
The staff are always courteous and friendly. The service department is top notch. The drivers (courtesy drives to work/pick up) are personable and professional.
Had an unusual issue with my new Rav4 and was very pleased at the service. A solution was found and they went the extra mile. Very pleasant service counter staff as well. An over all great service experience
Great service all around! Really happy with the process from start to end. Be sure to go to Peter Grimes, he is a straight forward guy with exceptional service and very personable.
We dealt with Erin for the sales aspect, the was beyond helpful. She was very informative, not pushy at all, calm, cool and collected. I would absolutely recommend her service if you are going to Myers Barrhaven Toyota. On the service side, we worked with Zein, he was very friendly and funny and informed on all the services that we were eligible for. I would also recommend him. We had a fantastic experience with everyone we met with!
I was very pleased with my short experience with their service department. From the time I forst called to get an appointment at a very busy time of year, the front desk staff were polite, knowledgeable, and accommodating. On my appointment day, everything was on time, the waiting area was very nice and comfortable, and the problem fixed promptly. I was also very happy to receive a complete explanation of my particular issue from the service manager. The issue has not returned and I believe they fixed it completely.
I will be going here for any future service needs. I am sure I would have a 5 star rating ready with a longer and more thorough service experience. Highly recommended.
I bought a new Rav 4 from Barhaven Toyota. Great experience overall. I had the pleasure of dealing with Frankie! This guy a top notch! A different breed! I had 1 issue as I left concerning the the hood. Something not looking right with the paint. I'll be going back in to have that fixed. Other than that I have no complaints!
Recently bought a new car here. Steve Mayr was very helpful and spent a lot of time going through all the different options with me. Definitely recommend!
Bought my first Toyota at Myers Barrhaven and was very happy with the experience and services provided! We went in to look around then came back to buy a couple days later, without knowing it was a VIP event. Regardless of it being extreamely busy and coming by unannounced, they did a wonderful job of making us feel just as important as the VIPs and keeping us informed/acknowledged until they could serve us around previously booked appointments. They really made it feel seamless.
I have bought new vehicles from a different dealership (different car brand as well) for the past 13 years and do not regret changing over at all.
Thank you Myers Barrhaven!
These guys are great. Had a few issues with the dealer in Kingston trying to lie about rustproofing my 4Runner. Called Myers and they were straight up with me. Toyota's come with rustproofing from the factory. Will not give Kingston anymore business.
Product Advisor Steve Mayr and Financial Service Manager Ashley Wang made our car purchasing experience a pure joy. I have purchased numerous vehicles in my life and this purchase ranks among the top experiences. When in the market for a Toyota, I highly recommend dealing with this dynamic duo.
Great service! Erin provided us an excellent service! She made the process so easy and smooth. I loved the fact that they followed up after the sale to ensure all was good and as per our expectations. Thank you to the whole team for reassuring me that customers can still expect and experience great service!
Hi,
I recently bought a 2019 Highlander limited. I had been doing my research for the past 2 years and found that this was the best vehicle for me. Ive been to just about every dealership in the city. I've found that most dealerships will tell you anything just to try and get you to sign with them. Then when it comes down to the contract it doesn't reflect what was agreed upon.
When I talked to Stuart at Barrhaven Toyota he didn't push any preconceived sales plan or try to "sell me" and change my mind to another modal to get me to buy what was on the lot. he said "we will find the right vehicle for you and what you want, even if it takes a while I'm confident we can find it for you". I found he didn't blow smoke or try and use sales tricks in order to get my business. He and Ricardo (Sales Manager) followed through with their offers and I believe I got the best deal out there.
I fully recommend using Barrhaven Toyota
Brandon
Helped 2 family members purchase 2 vehicles here with Stephen. Fantastic service and friendly atmosphere. The place to go for your next Toyota! Even if you live outside of Barrhaven, this place is worth the drive. Fouad in the service department is also top notch and will resolve any issues or cencerns you may have. Thanks Myers Toyota!
Helped 2 family members purchase 2 vehicles here with Stephen. Fantastic service and friendly atmosphere. The place to go for your next Toyota! Even if you live outside of Barrhaven, this place is worth the drive. Fouad in the service department is also top notch and will resolve any issues or cencerns you may have. Thanks Myers Toyota!
I bought my Mazda CX9 a month ago from Myers Barrhaven Toyota. The dealership is spacious and clean, which makes the environment relaxing and welcoming. All the employees that I interacted with were friendly and extremely helpful, placing my needs, as the customer, before their own advantage. Because of this, I got the best deal in town for my Mazda and am certain that no other dealership will be able to match it and their service. Faysal and JP did an excellent job. Thank you for the great service.
I had a great experience buying my first car at Myers Barrhaven! Ahmed and Faysal were very helpful. They both went above and beyond to make sure I got The Toyota Corolla I wanted. I'm very happy with my car and overall it was a good first experience buying a car.
Treating customers in a extra ordinary way to sell a product is very common in this competitive market but it differentiates if the company offers best after sale services.
Myers Barrhaven Toyota is the place to offer outstanding after sales services which I have observed at this service center.
I have found Fouad and Eddie served me and my car as per the expectations. They are efficient, dedicated and an asset to any company.
I would highly recommend Steve Mayr and Myers Toyota Barrhaven to anyone looking to purchase a new vehicle. Steve was very knowledgeable, thorough and accomodating throughout my entire car buying experience. He went over and above to ensure that I left as an exceptionally satisfied customer. Thanks for such a positive experience Steve!! Keep up the impressive work.
I recently purchased a 2016 Toyota Tacoma from Barrhaven Toyota.. I found a very knowledgeable sales staff. I received a very fair trade in value for my previous vehicle. I would definitely recommend this dealership for anyone looking for a new vehicle. Also found a very well equipped service facility.