I’ve been getting my car serviced here for four years and even bought my first car from them. Recently, I came ten minutes late for my oil change due to inconveniences at home outside of my control and the man with glasses was rude. He gave me attitude for coming in 10 mins late and said they passed on my appointment to someone else and it will take a long time. Outrageous when I have work and deadlines to complete and the inability to keep my appointment demonstrates poor customer service. I asked to reschedule and he was very apprehensive to book me I decided to no longer get my car serviced from them again. I have never been late in four years until that one time. The misogyny and customer service sucks.
They would not sell me a vehicle because I don't live in Fort Erie. I was going to use this vehicle to take my wife and daughter on our first road trip together but not this year I guess thanks guys. 0 out 5 stars thanks for getting my hopes up and wasting my families time
After shopping at 15 or so different dealers for the last 6 months this place checked off all boxes. From the initial quick resonses from Tom and every question I had either answered on the spot or he would use his team to get the answer very promptly. While walking by some other team members and me introducing myself they were super friendly and knowledgeable and found this is the dealship for me from now on. Purchased right there and then and have never felt so confident in a dealership with no pressure , no hassle and all the help i could get . Can't wait to make this my new dealer for service and next purchases as well!
Thanks again Tom and the team
Glad i found you guys!
-Josh
Recently purchased a new vehicle from Bill’s. Called at noon on a Saturday, Bill Jr stayed until after posted hours to meet us. Immediately loved the product we drove and purchased it. Vehicle was ready in less than 2 days. Fantastic, friendly service. Can’t recommend this family business enough.
Good 0’l 🇭🇺☘️🍀 Tom helped me with purchasing my brand new Tundra. Not only did he give excellent customer service, he made me feel comfortable and explained every option that was available for me, to a tee!!
This guy is a true gentleman, and scholar, and would recommend his service to anyone in search of a new Yota!
Thanks again Tom, much appreciated
Kind regards
Sean Keeley
I ordered a 2024 Venza hybrid and waited for almost 10 months. When the car arrived, they refused to give me the car. I was told that the order was put in with an assumption that I would return one my leased car to the dealer. It was a very frustrating experience. I used to go there every month and ask for the delivery status. They showed my the VIN assigned to my name. I even took the Venza for a Test drive. Just make sure you don’t assume that once you put the order in, the car will be yours. The dealer will expect to trade-in your car at a value that is thousands of dollars below the market value. I ended up going to another dealer and bought a Mazda. So bad; I really loved the Venza.
Service department is awful. They take customers to the cleaners for their own monetary gain. And they're rude and angry if you decide to go somewhere else. Beware! Go somewhere else for repairs, just not here.
If you’re looking to get worst customer service, This is the right dealership for you. The dishonesty, poor treatment, and rudeness we encountered were beyond unacceptable. This dealership's lack of integrity and professionalism should serve as a warning to potential customers. Save yourself the frustration and disappointment, and seek out a dealership that values honesty and treats its customers with respect!!!
Friendly and Supportive staff. Excellent service with quick response.
Thanks Bill Jr .You have delivered. 2023 Tacoma Great experience buying from you're dealership!!
I just bought a Tundra and had a great experience from the beginning of the process to the end of the experience. Bill jr was my salesman and he very accommodating and helpful with a speedy delivery of my truck. I had great customer service from all others at the dealership. I will be coming to this dealer at from now on. Thanks again to everyone at the dealership for all the help.
The parts and service desk have always been pleasant to deal with! Goldie, Glenn and Kyle have always taken great care and patience with my requests!
I think this is one of the dealerships where if you didn’t buy your car from them, or service your car through them, they don’t want to help you, or deal with you. And that is a very unsuccessful way to make/retain new clients. I was actually planning on making this dealership my main place to to go for all my Toyota’s needs, but after how they are handling my referral from Toyota Canada in regards to a warranty item, forget it!!! I literally have an issue for which Toyota has confirmed warranty. From agents’ unfathomed rudeness as well as aggressiveness once they find out that it is warranty item, to their service manager telling me straight up that he just came back from vacation and has so many other things to do (I have been trying to reach out to fix issue more than a week and a half now). Fixing my warranted item literally does not cost them anything, or have any financial impact as Toyota Canada will be paying for the repair. If you don’t want to invest your time or effort to make a customer, then I have no time to waste on even trying to deal with you. I have also read the negative reviews, and I believe them. Seems this dealership was great at one point year ago, then stopped being exceptional. At this point, I am not even sure that this dealership will genuinely, and ethically fix my car, especially that it is evident that they don’t want to do it because they won’t make any money off the repair.
If you are interested in a nice genuine Toyota Dealership, check out the one on Thorold Stone Road in NF (Autoline Toyota). Right from the very first call on Friday morning , I was told that The Service Manager is on vacation, and was offered to speak to someone from service, and right away I was set up with a walk in appointment to take care of the issue. My review about them and the whole experience will be on their google page. I am extremely grateful for the level of care and professionalism on dealing with an issue that is not going to benefit them financially anyway. They are now my official Toyota dealership.
I come from Oakville just to get my Toyota rav serviced. Honest and their loyalty is priceless- Bill Sr and sons took real good care of my mom and dad since we first went their many years ago.
Buyer Beware!
Tom Okane answered my first question about a vehicle via email (still have the email) in which I asked if the vehicle had lane assist. Tom said Yes it did, after a short test drive I purchased the vehicle. Less than a month having it, I realized it did not have lane assist. After reaching out to Tom for a retrofit or a return (since I had the vehicle less than a month) he said I test drove the car and should have known. Ridiculous that Tom can lie like that and then blame it on the customer. It is not my job on a test drive to prove everything he said is correct,but I guess it's my fault for trusting a car salesman. I contacted Bill the owner and was completely ignored there as well. I strongly advise shopping elsewhere or at least avoiding Tom Okane
Great service! Recently purchased my 2nd new Toyota vehicle here. Sales Rep---Kwang is true a professional!
These guys are amazing, especially Bill Jr. dealth with him on 2 occasions and both times great and amazing service!
Unhappy with my own dealer and having heard great things about Bill's from a relative I drove 6 hours (3 each way) instead of 1/2 hr to transact the purchase of my lease. Although I arrived 2 hrs ahead of my appointment they flexed to accomodate me. You guys in the Greater Fort Erie are lucky to have a dealer like this. I saved $400.
Service department going downhill fast. We booked an appointment and when we arrived for the oil change the service manager , Glenn, was extremely rude and confrontational. Accused us of lying/making up an appointment because we were not on the schedule. Instead of being professional and seeing if we could be fit in or rescheduled, the whole encounter was confrontational and rude, yelling, and treating us poorly. If it was a mistake on their side of not having booked us correctly in their system, it should have been acknowledged and offered us options. Lost a loyal customer due to the behaviour of their staff.
Billy helped me with the purchase of my car. He went beyond my expectations. Thank you so much.
I needed a part that was hard to find locally so reached out to Bill's Toyota Sales after hearing of a positive experience dealing with them from a friend. I first reached out to them via their contact form and after getting a prompt reply I called up Mike in the parts department to finalize my order. I could not have reached a nicer person! Mike was fantastic, making sure I got what I needed, knew all of my options, and was OK with the timeline for delivery. After the sale, he followed up to let me know things were on schedule and provided a tracking number for my parts shipment. I would not hesitate to deal with them again in the future, and have already recommended them to others. Keep up the great work!
I did my research on 3 different Toyota brands Toyota CH R, Toyota Corolla Cross, and Toyota Corolla. I followed up with calls from several dealerships with some bad Toyota dealership experiences but when i went to Bill's Toyota and saw Tom, it was very refreshing as he had a no pressure and honest approach. Other dealerships could learn a lot from Tom. Great salesman and next toyota purchase will be at Bill's Toyota.
Very poor customer service. They are not polite nor friendly. Except for Kyle. Too bad, my husband and I are loyal to Toyota brand for the past 20 years ! It's very frustrating to deal with a service desk, with associates that have little interest in assisting customers with respect and consideration.
Service was good. No sales people ever approached me. Too bad was looking to buy.
If I could give 0 stars I would. My husband took his 60 thousand car there for a wheel alignment and the owner/service manager is completely rude. He insulted my husband to his face and called his his car a hunk of junk. I would NEVER in my life recommend this place to anyone.
Best dealership anywhere. I have been dealing with them for 20 years.
Brought my beauty Tacoma to Bills. Love this place. Bet you won't be treated better at any other dealer.. mechanic on staff is very capable. If you buy a Toyota you will probably buy another one.
Fantastic service. Rented a cottage up the road. Pulled in with My daughter and four kids. They repaired a tire and had us in and out so fast. Thank you very much!! Very appreciated!!
I have been a loyal customer for about 20 years. Bill Jr is great to work with when trying to decide on a vehicle. He makes the process easy and works with you to meet your needs and budget. Michael and the service staff are also very easy to work with. A pleasant experience. Friendly staff.
Very professional and accomodating as always. Fair pricing and good service.
Great dealing with Bill jr with the purchase of my Toyota. And I highly recommend the mechanic Chris. Their Top notch service really makes the local GM dealers I dealt with in the past look really, really bad. Keep it up!
Our family has been buying vehicles from Bill's Toyota for at least 15 years. No pressure sales with fair prices. With service: your vehicle gets the service it needs and things to keep an eye down the road, but there's no pressure to spend money on repairs that aren't needed. Bill Sr. started the business, Canada's original Toyota dealership, in 1965. His sons Bill Jr. and Mike run it now, but Bill Sr. still comes by. We wouldn't go anywhere else.
Went to look at used car.
Salesman was extreemly easy to talk to
No pushy sales pitch but very patient and informative.
Only reason a car was not bought was we found a car with half the klm and a higher package at another dealer for almost the same price.
Untouchable sales and service!! Thanks Bill, Bill Jr and Mike. Long story how we ended up here but never will go anywhere else!
Helpful!! nice guys!!
Family service, great workers and clean bathroom
While booking a service appointment Shane said fixing a loose bolt in my cars window would be half an hour. 3 weeks later when I show up for the appointment Shane changed what he said to minimum 1 hour and took a rude tone with me when I asked about it.. I would give negative stars if I could... Say what you mean and mean what you say. I will never bring a car back to bills service department
Get all my service and repairs done here on my 2011 Scion TC. I almost always pay less and get better quality work done her over any independent shops . Oil changes are 10 to 15 dollars less than anywhere else I've tried and always genuine Toyota parts . Even the factory wiper refills are half the price of the aftermarket ones!
The sales and service is the best around if you are looking to purchase a Toyota
Bealls Toyota and Fort Erie the service center was excellent great service excellent staff found out something that I didn't know it's an absolutely great place to get your Toyota fixed
Bealls Toyota and Fort Erie the service center was excellent great service excellent staff found out something that I didn't know it's an absolutely great place to get your Toyota fixed
Amazing customer service
I will definitely be buying my next vehicle from these people!
Excellent sales and service. Very friendly and accommodating. The absolute best experience I have ever had buying a new and used car (in comparison to performance Jeep, Mini and BMW in st. Catharines)
I completely understand why they are the oldest dealership in Canada, their service if awesome. It doesn't matter how busy they are, they always have time and patience,, and lots of smiles and good humour too. I have never felt gouged with any of the service bills. Every time my car goes in for service, it comes back to me cleaner than it went in for service, and most importantly,, they are honest. It is always a pleasure to go to Bill's Toyota!
Always fantastic service! Everyone is helpful and friendly. I have a 2003 Toyota Solara, the best car I have ever owned. Will always buy a Toyota from Bill's Toyota. It's worth the drive to Fort Erie!
Bought my car from Bill's ten years ago and throughout that time, I found the service staff to be friendly and most importantly honest. They have bent over backwards to ensure that every detail of the continued problem-free operation of my car has been undertaken. Although my car is 16 years old, I wouldn't consider taking it anywhere else. I love Bill's!
I've been dealing with Bills for a number of years now. I find their service to be exceptional and the atmosphere very friendly. Highly recommend this dealership!
The oldest Toyota dealership in Canada - Here in Fort Erie. Congrats on being the first to take that chance. I have bought 2 vehicles from them and they have treated me well.