I spoke to Bob in service. He was beyond helpful and took his time to explain everything I asked about in detail. Thank you for your help.
We looked for cars for about a month in another city before coming here. Start to finish this was the best experience we have had. We will be back. The transaction was painless and sincere.
It was my first time using Campbell today and I loved it. Levi and Steve helped order me a TRD exhaust. Steve went out of his way to pick up my TRD intake in Windsor. Bob and Victoria were awesome when I got there to get it installed. Will be coming back from Windsor to get work done here. 15 outta 5 stars service
Was driving home today when I witnessed a road rage incident where a bald man with glasses and a Campbell Toyota work shirt (driving a dark blue Subaru WRX) cut off a silver corolla, brake checked him and parked in the middle of the road to block him. I witnessed your employee throw something at the Corolla(coins I think) which caused both men to get out of their cars and yell at eachother in the middle of the street. Very disgusted to know someone like this could be potentially working on one of my family members car. I have told all of my friends and I hope others are weary about using this dealership!!
I trust their service department, hands down. Their service is top notch. Never been disappointed and will continue to service my Toyota and non-Toyota vehicles here.
Always receive an honest and straightforward response, even after 15 years.
I purchased a RAV4 from Campbell Toyota and overall had a great experience. I've had a few used cars in my time, acquired through private sales, but this was my first time buying a new car from a dealer.
Our sales associate Anne was super accomodating, even offering to stay after hours to accommodate our schedule to give us a test drive. She answered about a million of our questions and gave us plenty of time to test drive the vehicle. Afterwards, she asked if we wanted to discuss our buying options but I felt zero pressure throughout the process.
After deciding to move forward with our purchase, we worked with Chad in financing. He offered some of the upsell options you would expect, e.g. extended warranties, etc., but was straightforward and frank about our options. I never had the feeling like I was being pushed in any direction, just given the information I needed to make an informed decision, which I appreciated.
What started as a kind of stressful experience turned into a fun one. Everyone was really nice and helpful. We left feeling confident in our purchase and would like to thank the folks at Cambell Toyota for their assistance!
Jonathan (salesman) got me in my new Tacoma and answered any and all questions. The team here went above and beyond to make my experience absolutely fantastic. I recommend this place to anyone that is looking for honesty and a Toyota
My experience at Campbell Toyota was incredible. From start to finish, their service was personable, friendly and honest. I had dealings with Johnathan, Jeff and Chad and each one of them answered any questions I had, which wasn't many because they were so upfront and thorough in regards to everything about my car purchase. The entire process from start to finish was so smooth, zero stress. I am beyond happy with my new Highlander. Thank you!
Excellent dealership, cant wait to test drive that pickup.
One salesman is a grumpy old dink. Has no interest in helping unless you have money hanging out of your pockets I guess.
My parents, siblings and I have all bought vehicles at Campbell Toyota and had them serviced there over the past couple of decades and would highly recommend them. I live in London and find it worth it to drive to Chatham because of the quality of their service. I’ve recommended them to friends who have also been happy with their experience.
Excellent service. Worth the drive to be so well taken care of
Amazing service from start to end. Thank you so much for taking care of my cars needs, fairly!
Avoid this place.
We went in today just about ready to buy their 2017 Limited Highlander. We spoke with Jonathan and he was a decent salesmen while setting us up for the test drive, but all that ended once we asked if he could do anything for the price. At that point his "friendliness" ended and he wouldn't do a single thing for us.
We were looking to take around $200-$300 off, and he would just keep repeating "that's the price".
We would have bought the car even if there was no dollar shaving (even though a few hundred is nothing to these dealerships, I took more money off phones while doing phone sales).
The whole time it felt like he thought we should be begging him to sell the car to us.
Poor way to conduct business and I hope the business takes appropriate measures to make sure future customers don't have to go through this kind of experience.
Anne was a friendly salesperson. They had a vehicle on their lot that matched our wishlist and got to test drive it the day we called. Would recommend
Thank you guys for a no BS deal and excellent customer service, John and Chad were awesome to work with, cheers guys!!!
They dont want new business!!!
i emailed for quote on 2021 highlander.received reply from Jeff brewer, just one line.monthly payment for term.thats it.
no breakdown,no explanation of any options on lot.
answered what i asked though. but its clear thats not how you communicate in reply to new vehicle query.
as toyota's sell itself, attitude is at high level it seems.
i was ready to pick vehicle asap and a friend ready for lease whom i had referred. but they are not interested in selling new vehicles clearly.
Great dealership, I bought a vehicle from them and find that they continue to provide the same amazing service that they provided while finding my vehicle. I am very happy with the quality of service and the amount of care they provide to their clients.
Great time dealing with Rob in Service. Warranty issue with Toyota was a breeze and even completed ahead of expected time frame :)
I spent $1500 on tires .. had to go back to get rebalanced and then my pressure in one tire gets low due to cold temperature understandably.. but it’s my fault because it’s a gm vehicle and apparently according to the service advisor ..Toyota ..they don’t program the tires to the vehicle to know which one is low I have to go to my dealer to know that.. !! Wow don’t go to another dealer for your tires apparently. I inflated the one that was low according to the car but that wasn’t correct.. I guess they should of told me to go back to my dealer to do ... what a f*#%% waste of time!!
I needed a car fast and Campbell Toyota sold me one. I drive the vehicle back to london and I didnt even have it for a day before I had major problems. They couldn't have seen it coming with out driving for a distance which I just happened to do on the first day. What could have been a major headache turned out to be a pleasent experience. They paid for everything and didnt give me any hassle. Everything was very easy and straightforward all in all from the purchase of the vehicle to the handling of the engine issues. They are very easy to communicate with which for me turned out to be via text and multiple phone conversations. So thank you Scott for being so amazing!
So, a shout out to Bobby B for his excellent service yesterday when I was into the parts department. Excellent service. Thanks very much!
Fast courtesy service
Purchased a Tacoma TRD Pro before even seeing it at their lot in person. They made the whole online buying process as smooth as it can be. Treated me with the utmost hospitality. I extremely recommend buying a vehicle from Campbell Toyota, you will not be disappointed!
Excellent dealership
Staff are all friendly. They always make you feel special.they take care in calling before doing any work on the vehicle to let us know what's needed.
Friendly knowledgeable staff. Fantastic product.
Prejudice to First Nation people. Just look at their team - no diversity.
Called this dealership for service, was bounced around 5 times and spoken to rudely by each person.
I asked for Bob Campbell the service manager to call me back, I was told that he was on lunch, he called me in 5 minutes (short lunch) and did apologize for the rude way his staff attended my call.
He insisted to correct me and make me feel like I lied about my bad experience .
He said I should call another day for my service, I just spent over $3000 doing repairs and buying accessories for my vehicles.
I own 6 Toyota vehicles but after this experience I would take it to another dealership.
This is not what I expected from Toyota, this Boy should not be the Car Service Business
had to bring in my car regarding a government recall. They were fast, efficient and friendly - not to mention they did more than required and charged me nothing. Very impressed with the amazing customer service.
great service and fast.
Great buying experience. Marcy was very helpful and made the whole process easy. Fair price and great service. I will definitely drive the hour again for my next vehicle.
Absolutely the best place to service my Toyota. The Service Department at Campbell's alone is a good reason to give brand loyalty to Toyota. Great staff and more than willing to explain things fully and really help the customer. Very much appreciated. Of my last 4 new car purchases 3 have been Toyota's.
Wonderful dealership & felt welcomed the second I walked in! Many thanks to Jonathan, Anne & Lisa for their excellent service!
Great customer service from sales rep Jenn.
We went to Campbell from Windsor to look for a vehicle for my parents, although we couldn't find a used vehicle that's suitable for my parents but their customer service was outstanding. They would be my first stop next time we're in the market for a vehicle.
Sold me a used 15 rav. The day of pickup, I noticed glue in between the seems of the front bumper and fenders. I called them out on it and they said we'll make it right on your next oil change.The next oil change comes and they wanted me to split the bill to fix the bumper. Fast forward, the bumper is removed and the vehicle had been in an accident, the impact bumper that was behind was damaged and the radiator was damaged as well.Before purchase they said the car had never been in an accident. I caught them red handed and they still tried to blame me for not bringing it in sooner and I had no choice but to lawyer up or pick another 15 on the lot. They upgraded me but still at a cost of another $3000.00. These people over charge and are as crooked as they come. Don't buy from them.
Walked in and welcome right away, warm and friendly and didn't feel pushed to Buy. Picking up new car on Monday 🚗😁
Amazing customer service!! Didn't even buy our vehicle from this dealership but stopped in at this location for help with a problem with our vehicle. Bob and Steve were so friendly and helpful, immediately dropping what they were doing to offer us their assistance with our small problem, free of charge, and sent us back on our way. This level of customer service (received in 5mins!!) far exceeds that of what we received from the dealership which SOLD us the vehicle (Weitzes in Woodbridge, horrible service). Smaller towns win again, GTA. Highly recommend.
Excellent service.
Great advice.
Let me start with this. I am from Windsor and drove to Chatham to deal with this dealership. From the first e-mail they were accommodating. Everyone working has a smile and are friendly. It makes a huge difference when everyone is nice and great to their customers.
I dealt with Marcy which made the experience painless and she was great! It was the little things like she had the Rav around front waiting for me to test drive before I even got to the dealership. I didn't wait at all! She was upfront and wasn't pushy. She explained the whole thing very well and I couldn't recommend her enough!
The dealership as a whole makes you feel at home. I couldn't have had a better experience and trust me I will tell everyone I know to come here.
Amazing service!! Top notch people for top notch vehicles. Couldn't ask for nicer people to deal with.
Excellent service, reluctant to replace parts before ware for pride in product durability.
Omg you will feel welcome. I do like Campbell Toyota. Real nice and freadly people ..
Overall Great Service!
However no one is perfect, and a perfect example. In last week and had $700 worth maintenance done, in the following week was mailed out a coupon that should have been used on that work. The coupon's value was $58. So that was annoying and the coupon expires end of the month.
Fast yet efficient, super friendly staff..pleasure to deal with.
Professional friendly customer focused
The main reason I CAN'T recommend Campbell Toyota's used car department is because customer safety is of least priority to them, let alone customer satisfaction.
I bought a used Rav4 from Campbell Toyota in Chatham Ontario. It had a major differential leak that was not disclosed to me, even though Ontario's Safety required it to be checked. My diff had fluid that was dried like jelly because of how long it was leaking. I called 15 days after I bought it because I noticed a spot on the driveway. I was told that Campbell Toyota would take care of me if there was a big issue after purchasing , when I called to inquire about the leak they said it was as-in sale and I should have seen the leak before buying and that their hands were clean. On top of that, they safety'd the car with dangerous brakes; every bottom caliber slider pin was sized solid to the point I had to replace all the carpets. Brake pads were worn so uneven it was terrible.
I got another Toyota Dealership to look at my differential and they covered the work under warranty even though it was my first visit with them. Not only that, they found an animal nest near the coil packs with one wire chewed down to the copper, which Campbell Toyota neglected to fix when safety'ing the vehicle.
Wayne and Jeff are the best!
The people at this dealership are so friendly, helpful and fast! Bob in the service department is wonderful!!!