Great service
Great service, very personable staff. Fahd and Richard were great to deal with while my Tacoma was in.
Two of the best experiences we have ever had when buying a vehicle was with Nic and the team at Noral Toyota. Very helpful, quick to respond, went above and beyond. Great service. One vehicle was written off in a collision with wildlife. Noral reached out immediately to ensure we were ok, worked wonders with our insurance to get us a good fair settlement. Got us in our new to us Tacoma within 24 hours of our test drive. Would highly recomend Nic and the team at Noral.
Buyer beware is all I will say. It’s hit and miss with that place. Better off buying down South than in town.
Nic went above and beyond with the team of Noral Toyota. After having my vehicle stolen, Nic did comparisons on the payout offered to make sure it was a fair amount for me, unsure of if he would earn a sale. I asked him to send me options of vehicles and he actually listened to what I wanted. When he sent the options, they all fit my budget and were an upgrade from what I had. He worked with me remotely as I live in the Edmonton region. He seemed more excited than I was to find me a replacement, sending details, photos and videos. The communication was always transparent and available. He went above and beyond to help meet to deliver the vehicle and made sure it had an oil change, detailing and new brakes to remove tasks in the future and have the vehicle in optimal condition. I never imagined receiving exemplary service I was fortunate to receive. I highly recommend Nic and the team to anyone looking to make a vehicle purchase. I am incredibly grateful to all that made the transaction so stress free.
Sales experience from Noral is okay but as a Red Seal Auto Mechanic myself, Service is a joke at Noral, after 9 service visits to Noral for the same persistent issues which include a noise from the rear of the truck, a instrument cluster that intermittently doesn't work. Videos to and verification from the service manager Fahd of my concerns some how persistently rewarded me with a retort of being unable to verify my concern. Throughout my experience dealing with Noral's service department which also houses mechanics which received their tickets through mailing in cereal box tops I was assured everytime they would try something new which included a "Point Zero Cal Reset" for my instrument cluster concern, a phone call to technical assistance and, a length road test and investigation into my concerns to attempt to duplicate my concerns while they had my vehicle for two weeks. Again despite video evidence, them letting me test drive and compare the operation of my truck against a brand new truck, me providing them with a two paragraph printed description of how and where to recreate my concerns following my personal non intrusive diagnostics and a Toyota technical service bulletin stapled to my printed description, I returned to two service advisors and again the service Manager Fahd lying to my face about what was done as they informed me via phone and to my face that they had driven my vehicle for over a hour with multiple other techs taking a turn with my truck. I checked the odometer to find they put 7 kms on total and no further diagnostics. After confronting both service advisors and Fahd the service manager individually, all three of them swiftly disregarded the lie they told me and pointed the finger at the another members of their lying love triangle. To date among these main issues I'm still awaiting a response on my email, text and call about them performing my most recent oil change with the incorrect oil. Sales experience with Joey was great but I would never give them money to perform service on my truck. you're better off a walmart employee to repair your vehicle than a Noral tech as atleast the Walmart employee would most likely be honest with you that they don't know how to work on a car.
Just wanted to say thanks to Ryan, Fahd and Kieth at Noral. My Corolla was written off in an accident and I wanted to replace it with something else.
They helped me find a Tacoma in the exact colour and configuration I wanted. I had originally placed a deposit on the truck with a dealer in Edmonton and it turns out they just took my deposit without that particular truck being committed to me. It actually belonged to another dealer in Edmonton in the south end.
Because Kieth has a solid relationship with the dealer in the south end, he was able to get that truck committed to me and it arrived the other day. It was reassuring to see Kieth grab his phone and make the call right away to get things rolling.
I found out this info after Fahd had a look at the system and told me that truck actually belonged to the dealer in the south. I appreciated his honesty and transparency which is what made me buy the truck from Noral. They also price matched some of the dealer installed accessories that were on sale in Edmonton.
I've only had good experiences with this dealer, even when I brought my Corolla in for service.
I am completely overwhelmed with how good and well I have been treated in this buying process, especially when I was on a time crunch to get a replacement vehicle after an insurance total loss and on top of that a vehicle shortage during a pandemic. I can't say enough thank you's to these guys.
I went in for warranty work and they ended up doing more damage to my vehicle then repairs. The whole experience was dragged out over a month and involved fighting with other shops and pointing fingers at other businesses and so-called aftermarket parts that were installed by a Toyota dealership ( I'll be it not Norel). Overall not an enjoyable experience that ended up costing me a lot of money and a lot of time and I won't be going back.
Thanks to Keith for the awesome service and this beautiful truck. Best truck on the road by far for comfort and power in its class.
Just bought a 2021 Highlander Platinum. I had a really good experience with Joey selecting the vehicle I wanted. With Keith's help, I got to pick my colors and have a vehicle sent up here and Nick got me some great rates for my finances.
Huge shout out to Joey Osmond for finding me my new vehicle!! Joey and Noral team went out of their way to find me a vehicle when I didn't like the one on the lot. Pulled into the lot today for pick up and Joey personally was wiping it down and making sure everything was perfect. Highly recommend Joey for your next vehicle purchase!!!
Staff was awesome, specially Ryan , total stud , but the temp was so high I had to go . Needs the AC turned on .
Just want to give credit where credit is due. Nic is an absolute professional. A classy salesman who makes you feel comfortable, only shows you what you are interested in and makes additional efforts to make the car viewing and purchasing process smooth. Kayla in the finance department was a pleasure to work with as well. I would highly recommend Noral Toyota.
I had a fantastic experience at Noral Toyota buying my first vehicle from new. I came in with a budget and idea of what I wanted, and was in and out of there within an hour or so with my new vehicle. I dealt directly with the Sales Manager Keith, who listened to what I was looking for and offered me a variety in the range I was looking for, no hidden costs/fees all in. I am brand loyal to Toyota, and now dealer loyal too! All around fantastic experience. I would recommend anyone to Noral Toyota.
Thanks Keith!!
My husband and I recently purchased a new vehicle from Joey at Noral Toyota. He went above and beyond for us and was very professional and knowledgeable. I would highly recommend him to anyone who is planning on buying a vehicle.
I'd submit zero stars if the option was available. Had a deposit secured for a new vehicle. Had issues with a lack of communication. I decided that I no longer wanted to do business with Noral Toyota. The salesman refused to refund my deposit. I then spoke with the manager, who also refused to refund my deposit. The manager also insulted my approach, referring to the fact that I tried to contact a different sales representative. He was very unprofessional and rude, and in fact he tried to intimidate me. The vehicle had not even been built at the factory yet. Is this acceptable business practice? I think not
Nic and the staff and Noral Toyota were very fast, friendly and accomodating. I will definitely buy there again, so helpful.
Krystal (sales) was fun and easy to work with, she did a great job of explaining the various models and options available. Keith was able to locate the exact vehicle I wanted at another dealer and had it shipped up. Fast, efficient, awesome results. Great service. Thank you. Please buy local!
Went there to buy 2nd hand car, they gave me a junk set of keys with visible duct tapes. When I asked for a newer one, even if not new but presentable, the GM went ballistic. Telling us that we shouldn’t buy 2nd hand but a brand new car instead. In the first place why would you sell a junk stuff? The set of keys wasn’t even presentable. I paid for detailed cleaning then you end up just vacuuming my car. Still have mud marks inside and tons of fur in the carpets. They even gave me air tax which is only given for a brand new cars. The GM is Mr. Keith Simpson, arrogant and very unprofessional and unfriendly to customers. Sales agent was nice but lack of knowledge on what she is selling.
Went there to have my truck's oil changed and tire rotation. Richard was friendly and accommodating. I highly recommend Noral.
Shuttle Bus Driver was very polite
I havent seen or heard anyone in Town thats a real blood canadian that call the customer "Mam , Sir " hes friendly regardless of what race ..
Service Manager was also great
Shuttle Bus Driver was very polite
I havent seen or heard anyone in Town thats a real blood canadian that call the customer "Mam , Sir " hes friendly regardless of what race ..
Service Manager was also great
Normal Toyota at Fort McMurray was Excellent and Professional Service:
from a Very Warm Welcome to an Amazing Courtesy to give to Customers a very Comfortable and Safe Ride back and forth for Pickup. Everything was very Satisfactory.
That's Toyota's Culture and meaning for Customer Service ...
Thank you Ftmac Noral Toyota ...
Jean Jacques
Owner of 2018 4RUNNER ...
Been dealing with them for over a decade, 4 separate vehicles, these guys are amazing.
Was very disappointed with the service Noral Toyota has provided a loyal customer of over 8 years.
Our 2013 Toyota 4Runner was purchased at Noral and had the additional ECP gold package added to the coverage of the vehicle. The vehicle began to have multiple issues throughout 2018 ( Both Electrical and Mechanical issues). Toyota technicians diagnosed the vehicle on 2 separate occasions that the Fuel Injectors needed replacement. Each time the Fuel Injectors had been replaced, "Check Engine" lights still came on.
The technicians cleared this vehicle for the road and it led to the vehicle losing full power steering and electrical systems while in service.
Upon multiple appointments , Technicians validated with Toyota corporate that the compression in the cylinders had a loss % greater than 10%. Toyota Mechanical Specifications lists spec @ 10% or greater.
The entire 1st Bank of the engine had Cylinder 1, and Cylinder 5 having upwards of 35% loss through the intake. The engine only had achieved mileage of 103,000km With the ECP providing coverage on this engine until 200,000km.
The claim was now made by the dealer that warranty was void and that Toyota would not perform these repairs under any coverage. This will leave a bill of repair greater than 5000.0 CAD for Intake valve replacements and most likely Cylinder replacements , Unfortunately this is the loyalty this dealer provides to a 2 vehicle Toyota owner which has had all services on both vehicles completed at Noral.
The best option they could do was offer me to trade-in this vehicle , this 2013 4Runner has just over 100,000km.
This is the service you should prepare to expect from the dealer , regardless of the brand loyalty or dealer loyalty you have shown, they will find an opportunity to void you of the coverage that you have paid over 4500 dollars for.
If you have the ability, please purchase from another dealer and recognize that there is no customer loyalty both from Corporate Toyota or this dealer. Grab a cheaper shop rate and service your vehicle at a local autobody shop.
Looked at a 2013 Toyota 4runner that seemed like a decent price at $26900 was given an inspection list of items that were issues with the used vehicle and would be fixed upon purchase. Went down with a check in hand to purchase the truck and decided to do a quick once over on the vehicle. To my surprise the air intake box was missing clamps and broken brackets. I decided to look a little further and discovered the intake was not sealed at all into the air filter box. The intake pipe is full of dirt. Engine is dusted. Buyer beware!! What type of dealership does not inspect the vehicle even to the amateur degree before listing it. This truck seems like a good deal but is as crooked as they come. Super unprofessional.
Friendly and helpful staff.
2017: Have taken both my Toyotas there 3 times in 3 years. Each time I get my car back, there is an issue. This stealer ship does not own up to their mistakes. It is cheaper and better to drive to Toyota Edmonton than do business with these guys. Stay away.
Cheryl Taylor ( Product Advisor ) when you visit Noral Toyota, I recommend anyone to see her very helpfull.
I’ve never in my life written a review, I was so disappointed with my whole experience with Toyota that I had to make an account and let you people know. It was frustrating dealing with the sales department and just when I thought it couldn’t get any worse , boom, Kayla from finance showed up. And MY GOD, Condescending behavior, unprofessional, doesn’t answer my emails. I will NEVER, EVER buy another Toyota, just because of the way I was treated from Noral Toyota.
Good luck people!
This gonna be my First & Last visit in their Service dept. I normally go to do maintenance service in Calgary. Send my vehicle for Service #2 and I was surprised that it was done in less than an hour. Don't know if I will be amazed how fast their service or feel worried that their Technician is doin some shortcuts.
So I did my own inspection and found out that I was right. Technician Did not perform inspection on Engine and Cabin air filter. It was so dirty, latches and hinges was not lubricated, did not measure tire tread depth probably no tire rotation was done and the list goes on...Service Advisor Never explained the service that was done or that needs to be done on the next service maintenance..wasting my Time and Money!
Now I have to get those filters from them and install it by myself, buy lubricants as my doors are squeaky..
Pretty cool guys to talk with, great customer service, way to go!
It's local and I've had great service there
The best Toyota Service Place in town
Tiffany Kenny(product advisor) very helpful and excellent to guide us with the product thanks a lot helping us .
If there was a negative rating i would select that. Sales staff at Noral Toyota are a joke, they are not knowledgeable with the product they are trying to sell. Little or no effort is put in to sell a vehicle, they seem to have this arrogance towards costumers and just assume you will buy a vehicle because they are the only Toyota dealer in town. Management is even worse than the sales staff, they are rude and unprofessional. They also present themselves in a manner of not needing your business. Be careful of this dealer and watch for hidden fees and inaccurate information.
Had the absolute worst experience at Noral Toyota. The staff were extremely rude to me and acted very unprofessional because I purchased my vehicle in Edmonton. And despite having the top vehicle service agreement, the manager "decided" that they were not going to service my vehicle in Fort McMurray. Do NOT recommend. I would go all over Alberta before ever giving them my business. I will advise all my friends/family of the same.
We went in with the intention of buying a platinum Tundra. No salesman approached us. Didn't even see one on the floor. Waiting around for a few minutes. Then drove to Sherwood Park and bought one there. Their reputation around town is well deserved.
I have nothing but good things to say about noral Toyota. My parent and I always purchase out vehicles from them and they always go above and beyond for us. Awesome sales department and easily the best service department in Fort McMurray. They are fast, reliable and are very respectful of a tight timeline. I wont stop buying my vehicles from there as I have never had even a small issue with them. And of course it's a Toyota so you already know it's an amazing product and their service backs that reliability that their vehicles put out.
This is our second vehicle we have purchased from Noral and both experiences have been awesome. Their service is always on par and not over priced. There is no need to shop in Edmonton as they will price match and take good care of you. Please shop local and support our local businesses.
My experience was amazing! It was fast and I got everything I wanted and more! Herve was awesome! he was very professional and made sure I got exactly what I wanted and we had lots of laughs throughout! I am in love with my new vehicle!!! I couldn’t have asked for better service!
I had a wonderful experience at Noral Toyota. I came in knowing what vehicle I was interested in and spoke to Kim. Kim is the most patient, kind, informative sales individual you would want to speak to. She goes above and beyond to answer any questions I may have or needed to be answered. Even after the purchase, she made a follow up call to ensure I was satisfied and to see if I had any more questions for their team. The videos sent to my email about my vehicle was greatly appreciated as well. Overall, the sale was not pushy and I really do appreciate this aspect. I purchased the vehicle I was interested in, for a price that I was comfortable with. No hassles. Damien was great in informing me of the extended warranty with great detail and made sure all my needs were met. Both their services gave me a peace of mind about my purchase. Thank you!
If your a Toyota lover stay local, shop local at Noral Toyota. Just picked up my 2018 4runner and I'm in love!!!. The staff is so friendly as soon as you walk through the doors and make you feel very welcomed up until the time that you leave. The exceptional experience that we received by the manager Keith Simpson exceeded my expectations. Not only did he go above and beyond to provide us with a smooth transition from a previous bad experience from an out of town Toyota dealership, he provided us with knowledge, truth, and genuine sincerity. There were no gimmicks, hidden costs, or hidden agendas. He is truly a man of his word that shows through his years of experience as a person that cares about his clients. First most in making them feel like there happiness is more important than making a sale. Damian the business manager was very thorough in explaining all the paperwork and was extremely knowledgeable and professional. You can just walk right in with no appointments and get all your questions or concerns answered. I cant thank them enough for making my experience and A+. If you truly want an experience like we received go there, they are absolutely the best dealership in my books and this was my first time meeting them. Remember for a great quality, friendly, honest service stay local, shop local at Noral Toyota. Guaranteed satisfaction and you'll leave with peace of mind and a smile on your face
#Satisfied Customer: Tracy Barnes
I just purchased a Toyota 4Runner - Glen Grouchy was my Product Advisor. I highly recommend him for his product knowledge and caring way. The General Manager Keith Simpson and the Business Manager Damian Braddock help to facilitate a smooth completion of the deal. Thanks Noral Motors.
Every time I have my car in for service at Noral Toyota Richard takes care of me. It’s always less then expected and done on time. He replies via email because reaching me by phone is difficult and I have no worries that my car will be taken care of. They have excellent service and in a city where everyone gouges you with prices they have always treated me better then the major cities. I highly recommend Richard at Noral Toyota!!
Worst place ever to buy a car. I warn you, STAY AWAY FROM THIS STORE.
be aware of this cheaters.....i called for an issue for pulling my car down slightly on right while driving... i just asked them to check the wheel alignment...went there and dropped my car to just check alignment... they have rotated all the tire ( as they said ) but the ties i put it on my car cover to stick it rim...it was still there after service when i checked my car tires ( dont know how they removed the tire without taking out the ties )...so no idea they have rotated or not but they charged me $235....i paid..when i was driving back to my home after that .....issue was still there...so, i went back them talked to the service manager FAHD...he checked my car..then he realized issue is still there...so he forced me to go to ok tire and check it ( because they could not solved the issue and charged me $235 )....and he said he will take care of it ...so i went to ok tire and dropped my car there at 8 am....asked them to call FAHD ( noral toyota )...they called he said ok to check....they checked it ..i was waiting for the call to pick my car...then finally i called them at 3 pm to check status...it was not an alignment issue...but they have rotated tires again...they were charging me $77 because they could not catch the FAHD (SERVICE MANAGER AT NORAL TOYOTA) ..who gave PO to them...i was totally upset...because noral toyota charged me $235 just to rotate the tires...and just after 2 days this guys charging me $77 for rotating tire again...so i called FAHD to for this issue...when i asked him why should i pay $77 again to rotate tires again...he got mad...and he said i RIPED U OFF now i am out of it ...do what ever you want ....i was surpised by hearing this from FAHD ( SERVICE MANAGER AT NORAL TOYOTA )...the gentleman at OK tire he realised its not good to charge the customer if the NORAL TOYOTA is responsible...so he waved my charge...really appriciate to OK tire staff....But issue is still there...NORAL TOYOTA SPOILING THERE IMAGE BY DOING THIS...ITS NOT ALL ABOUT MONEY BUT THE TRUST.....so i will not go there for any service for sure,,..i better drive to edmonton......
This place stole $1,000 from my girlfriend. They took a $1,000 deposit just to "talk about what vehicle she might want" saying that they need to know she is serious before discussing their vehicles with a customer. She looked at a couple models on the lot and said she wasn't sure what she wanted and would think about what she saw. They refused to return the $1,000 saying that it's in an account for her ready to use when she buys something.
We went to the dealership together to get the money back and the manager (heavy set bald guy) got very aggressive and told us to leave. We called visa, AMVIC, and Toyota Canada with no luck. They got her to sign some form that had fine print saying the money was non-refundable. I can say that she ultimately should have read the fine print and had her guard up a bit more. But what kind of a business makes most of its profits by scamming nieve people out of their money without selling them anything?
Spread the word this dealership has horrible ethics and the owners are getting rich from ripping off the local Fort mcmurray people.
We ended up going to edmonton and got her a vehicle at Toyota on the Trail. Our experience in edmonton was 5 star and Noral can't come close to competing with edmonton prices. They might say they'll match price but Noral adds lots of hidden charges and fees. Be very careful when dealing with Noral. They're professional scam artists.
Hi, I saw the various ratings / reviews when I Googled Noral for the phone number. I bought my car there and I have brought it there for almost all my servicing the last five years. Here's my experience:
1. Service folks try and deliver! Yes, if I bought my car there I should have preferred service priority to someone who just walks in after buying a car from somewhere else. Yes they try their best. A couple of the girls know me by name; I never expected it but they do and use it.
2. They try to be fair. I once (actually twice) had a pebble in my brake assembly. Makes a terrible noise. Faz fixed it for free the first time! Now it is not often that it will happen twice but it did. The second time I paid for the labour and it was very affordable (around $100).
3. I wish that I new the owner/manager who is around some times. While the staff know me, I don't think he does and well, I hope they think I am a good customer for when I get a car from them again!
4. The service work does seem to vary depending on who touches your car. That is common across all service centres / dealerships. I'll be honest, I'm happy with the service that they have provided on my car ... I'd say somewhere between 80 to 85% happy.
All in all, I think that the service is good. Yes, it would be nice if they did body work.
Bought three cars from them. They were always able to match or beat Edmonton prices. Drop your car off and they delivery and pick you up. Staff is friendly and easy to talk to.
Always great service at Noral Toyota