I booked a vehicle and cancelled it within a day as agent provided incorrect information. Paid 1000$ deposit, sale manager told me they will deduct 100 or 200$ max and will refund remaining money. For 7 month manager kept telling me they will refund my money and even i was told cheque is in the mail by new manager but after 7 month they told me that my money will not be refunded after many calls. Very crooked
I booked a vehicle and cancelled it within a day as agent provided incorrect information. Paid 1000$ deposit, sale manager told me they will deduct 100 or 200$ max and will refund remaining money. For 7 month manager kept telling me they will refund my money and even i was told cheque is in the mail by new manager but after 7 month they told me that my money will not be refunded after many calls. Very crocked!!
BAD dealership, I would never go there again
Very unsatisfied with the dealership. friendly people but very tricky. they kept deposit even after making verbal agreement
Came here today for an oil change with my husband the staff were very kind, and answered all our questions. We went for a walk in the area waiting for the car to be worked on, we received a call the car needed a few things fixed it was done quickly much quicker then anticipated. Although we are going through a pandemic, after a long walk waiting for the car and many other establishments saying not to me using their bathroom, they were very kind to let me use their facilities.
Amazing deal, amazing service!
i bought a beautiful preowned here from Milos. he gave me and incredible deal and was very friendly. i know i was buying i car but it really felt like he just wanted to make me happy. my financing was done by Bane, he cut me a discount without even asking!
thanks again guys, we've had the car for about a month now and LOVE IT!
It does not matter If I moved, I always come bak to this location. Enrique in sales is the best! This is my 3rd card and always have had awesome Experience with him. In Service Eric is really kind. These people always care about keeping the clients satisfied.
I've been going to this location since I purchased my vehicle. The service is fantastic and the staff take all precautions for covid-19. The customer service at the service desk is fantastic. Eric Kim is very helpful and he go going above and beyond to assist with any car issues and getting them resolved.
Just had my winter tires installed there, great service! Eric was very nice and answered all my questions quickly and accurately. Great experience overall!
Nissan High Park made the lease transfer very seamless. When I went back to get my car serviced, Eric Kim was really helpful and provided the best customer service. I’m happy that we chose Nissan High Park.
Definitely a top notch service.
Dealt with Eric Kim who treated me with so much respect and positive energy.
The best customer service I have experienced!
Fast amazing service is always expected when going to any service business and boy does High park Nissan deliver. The service staff were kind and constantly looking for the best prices possible. The young man at the the front desk, Erik, was light hearted and cheery and made me feel very welcome, making funny jokes and helping me enjoy my time there even more. I am very pleased with the service I experienced while at the dealership, I will now be going to to high park Nissan for all my car needs.
Thanks ERIC KIM for being so helpful and giving an excellent service. highly recommend everyone to see him when u go there and am sure he will take care of u in a best way !!!
I am giving a 3 and not a 1 because the rating is for both service and sales... service dept is great and proffesional, the sales dept isn't.
I am glad many people had a good experience with this dealer, all I got was aggressive attitude when I leased the vehicle 3 years ago and lately when buying it off and they tried to scam me for an extra $750 fee when I tried to buy-out my leased vehicle, turns out Enrique was trying to scam me, and Nissan Canada confirmed there should be no charge for them to forward my check... I should be calling BBB not leaving a comment on google ..but oh well not the right time to ruin people's job during Covid.
Prices are good but the people working there are really rude.
I took my car in for tires that were leaking (had been installed elsewhere). Eric, the service manager, greeted me, took all my information and assured me he would call me with their findings. He did exactly as promised and, gave me the costs over the phone and got me back on the road, confident I won’t have to stop and pay for air every week!! Thanks Eric and the team!
i bought Nissan sentra from this dealership and the customer service has been so fantastic. Enrique help me to find the best car for the dollar. Thank you Enrique. All the service is customer focused. Thank you once again.
Had a great experience here getting the service here. Eric was very helpful throughout and would highly recommend him.
Had my car serviced here. They were great in helping me understand what was critical and what was preventative. They worked with me on the price as I had a lot that needed to be done.
Took in my 2016 Nissan Murano for an oil change last week and I have never been so appalled about the lack of professionalism of their mechanics my steering wheel was covered in oil literally everything this mechanic touched left an oil mark also had my completely brand new never before used spare tire switched out for one with scratches on the rim and a dirty tire they also cracked my tire shine can cover which was stored where the spare tire is... why would anyone go for my spare tire is beyond me unreal service... seriously don't go there...
Amazing and caring staff that will do anything they can to make you happy with your purchase. Drove from the west side of mississauga over to them, because they are so worth going the distance for. Michael has been so good at dealing with ALL my questions (and trust me theres been many). Super super happy that I chose to buy with them. Thank you enrique too for helping us out. THANK YOU MICHAEL :):)
I BOUGHT USED NISSAN ROGUE HERE. They said the car is in perfect condition but it doesn't. I can't go to road trip because of their unprofessionalism. Worst service ever I left my car for 3 days and they told me that they fixed the car and when I drive I realized they didn't fix it and I call them back they said we are waiting for some parts but after a week I call them back they don't even know who talked to me.
Fast service, went in for the oil change and they found nail on my tire. Service staff Eric was very helpful and friendly!
The team at High Park Nissan has always been thorough and flexible in the 13 years I have been a customer. Recently I got a Kicks and throughout the pandemic it had been easy to get an appointment, get advice over the phone and today Eric offered another day of excellent service. The whole team at a High Park Nissan is amazing
Have purchased three cars here and it has been far easier than other places I've purchased from. Enjoy that the staff here have come to know me. I also get my car serviced here regularly, with Eric Kim as my service advisor. It's always been a straightforward process, and the department is reasonably fast.
Got my Nissan Murano here and I had great experience from the staff. Professional and Friendly. Highly recommended, 5 Star ***** highly recommend working with Milos and Nicholis
Not a great experience. We came for a used vehicle and they tried to convince us to lease a new one. After two appointments we found a car we liked and they were not open to negotiate on the price! The Manager is dismissive and rude. I felt bad for the salesman who was trying his best. We did not buy here and I wouldn’t recommend it.
Raymond is my favourite salesperson. He is honest and genuine. Whenever I needed an explanation or just general help, he was always there for me. I recommend Ray to everybody. Keep up the good work, Ray. I will bring more business to you.
I recommend not going here. They seem nice at first but the minute you sign the papers, they don't care.
Picked up a new vehicle with winter tire credit. We drove all the way from Oshawa to come pick it up and then get told on the spot that the winter tires are not here. 5 days later and still calling them to find out when they are going to be there and they still do not know. Post-sale demeanor is completely different from pre-sale customer service. Our sales person was Michael. Seemed very nice and straightforward before we signed the papers. Now he is telling us that the tires are not even going to have rims on them which he completely failed to mention before the sale. Now I have to drive all the way to High Park for tires again and I don't even know when they are going to be there. They have wasted our time and gas and are making us drive in dangerous conditions without the tires. The
What a shame they are not good neighbours. I have bought new and second hand cars in the past. As I live one block from the dealership you would expect me to use them all the time. Well their staff use the car alarm to locate customers cars parked on the street. I have called. I have spoken to them on the street I’ve even called 311 to request this stops. There is apart from residents a hospital on this street. Considering how they treat their neighbours concerns I question could they possibly treat customers any better.? I now drive to the Queensway Nissan for any support or service I need.
The work was fast and efficient.
Only think that I beliave that the customer would appreciate , would be when we take the car for a maintenance it would be very appropriate if the car would come clean.
Thanks
Our lease was up on our old car and so we went to this location to find out about owning a Nissan. Nicholis Kew was great and very knowledgeable about Nissan cars as well as competitors that eventually helped us in making our decision. Here's the breakdown:
- Don't expect a larger than life dealership. However, what they cannot make up for in terms of volume, they make up for in terms of service.
- I like that he was not too pushy as most dealership reps are - we let him know we needed to take our time and he did not bother us or push us too much but rather was there when we had a question comparing other competitors and needed to book return visits.
- Even after we had signed a bill of sale and something arose that we weren't too happy with, him and his manager did their absolute best to resolve to our satisfaction - which they did.
All in all - a great experience.
Patrick was a great sales associate and went the extra mile to make sure that we were happy. He got us to test drive the car, showed us everything that is offered and then worked out a great deal that was within our budget.
They tracked down the car in the colour we wanted (which was the only one in Ontario), brought the car for us, made sure we knew all the features and were satisfied with the car.
The level of service from Patrick and the rest of the High Park Nissan team was excellent.
The best people all the time. Starting from warm welcoming smile, service and recommendations. They truly don’t want to lose their customers and they treated me as I’m among them. And special thanks to Ben for the great recommendation for my car. I would definitely visit you guys more often. Thanks again
⚠️ High Park Nissan ⚠️
The tire pressure was 19.8psi for one tire & the 3 other tires were at a different psi. Could cause safety issues on the highway with four tires at different psi with the lowest at 19.8psi.
I was told I had “sludge build up” in my engine. Up selling or what eh. Should have gone to Ms. Lube, 🤪 or Midas. 🤣
The tech who worked on my car was good & he adjusted the tire pressure equally as well. I noticed the service sticker next oil change date on the windshield states March - 71,000 km despite going in for oil change at 68,000 km.
I think maybe it’s exceptionally busy at this location. “If it ain’t broke, don’t needed fixing”
⚠️ High Park Nissan ⚠️
⚠️ High Park Nissan ⚠️
The tire pressure was 19.8psi for one tire & the 3 other tires were at a different psi. Could cause safety issues on the highway with four tires at different psi with the lowest at 19.8psi.
I was told I had “sludge build up” in my engine. Up selling or what eh. Should have gone to Ms. Lube, 🤪 or Midas. 🤣
The tech who worked on my car was good & he adjusted the tire pressure equally as well. I noticed the service sticker next oil change date on the windshield states March - 71,000 km despite going in for oil change at 68,000 km.
I think maybe it’s exceptionally busy at this location. “If it ain’t broke, don’t needed fixing”
⚠️ High Park Nissan ⚠️
⚠️ High Park Nissan ⚠️
The tire pressure was 19.8psi for one tire & the 3 other tires were at a different psi. Could cause safety issues on the highway with four tires at different psi with the lowest at 19.8psi.
I was told I had “sludge build up” in my engine. Up selling or what eh. Should have gone to Ms. Lube, 🤪 or Midas. 🤣
The tech who worked on my car was good & he adjusted the tire pressure equally as well. I noticed the service sticker next oil change date on the windshield states March - 71,000 km despite going in for oil change at 68,000 km.
I think maybe it’s exceptionally busy at this location. “If it ain’t broke, don’t needed fixing”
⚠️ High Park Nissan ⚠️
⚠️ High Park Nissan ⚠️
The tire pressure was 19.8psi for one tire & the 3 other tires were at a different psi. Could cause safety issues on the highway with four tires at different psi with the lowest at 19.8psi.
I was told I had “sludge build up” in my engine. Up selling or what eh. Should have gone to Ms. Lube, 🤪 or Midas. 🤣
The tech who worked on my car was good & he adjusted the tire pressure equally as well. I noticed the service sticker next oil change date on the windshield states March - 71,000 km despite going in for oil change at 68,000 km.
I think maybe it’s exceptionally busy at this location. “If it ain’t broke, don’t needed fixing”
⚠️ High Park Nissan ⚠️
I had stopped visiting this dealership for my 350Z, because of past experiences I would rather forget. Came in very recently for service, and WOW what a change! The staff was courteous, attentive, and the service went smoothly and done exactly as expected. I don’t usually leave a review, but when a transformation like this happens I can’t help but leave a review.What ever you are doing at high park Nissan keep it up!!
Top notch service. Especially from Raymond Loi. He was not pushy by any means. Raymond listened to what I wanted. Was EXTREMELY PATIENT. Kind, ready to answer questions whenever I needed. I would also like to mention that Raymond went above and beyond to locate the exact vehicle I had my heart set on. All the staff at Highpark Nissan make you feel like a family. I was treated with so much respect, positive energy and generosity as a loyal Nissan Customer since 2010.
My family feels safer, I feel safer, valued and appreciated.
I would most definitely recommend Highpark Nissan and Raymond Loi for your next vehicle consideration or purchase.
Thank you for your above and beyond customer service.
Scam maintenance service.
Went there for my altima's regular routine maintenance. they did the air filter trick and fuel thing scam that costs me 400$ more plus the 300$ maintenance fee.
I knew about it,I just don't want anything bad happen to my car.
It's so miserable they trick their regular customers like that.
They forgot a bolt when they put my summer tires on. Service is not open on Saturdays. Very small parking lot. The second time I have had to park on Dundas. Hope I don't get a ticket. Good coffee though.
Robyn is so helpful and has such a kind demeanor! She is a clear and generous communicator, always friendly on the phone and welcoming at the desk. I truly appreciate her approach, she is a fine member of the High Park Nissan team :D
When I went in for oil change. I checked in with Robyn who was very knowledgeable. It turned out my car needed front an rear breaks, she allowed me to see the condition of my breaks.
In the meantime Josh was also there to help show proper break measurements. They also gave me additional after market an Nissan parts. I think Robyn is very attentive an listens to her clients.
I look forward to dealing with her in the future an I highly recommend high park Nissan.
I went to the service department last Wednesday I dealt with Robyn and Josh they were very costumer oriented and made me feel as if I was just at home. We had some good laughs, genuine conversations and they were very informative and taught me a lot about my vehicle. I highly recommend to anybody who does not have a lot of knowledge towards their vehicle to visit High Park Nissan. Very friendly service, I will continue to come back for service!
I have had the good fortune to have received excellent service at different times when I have had to take my vehicle in for services at High Park Nissan on Dundas Street. I have dealt with a gentleman named Josh and I have also dealt with a young lady named Robyn. The service I received from both was above and beyond. They both were very knowledgeable, pleasant and made sure I was aware of any issues with my car. Not once did I ever feel pressured at purchasing more services. I would highly recommend anyone to take their vehicle to this dealership. I also felt that the service people took great pride in making the customer feel like they were number one. I will definitely continue to service my vehicle at this dealership as the service is excellent. Sincerely, a very satisfied customer.
Ugh, the worst customer service ever...particularly Robyn at the service desk. I actually waited a few weeks to write this review as I wanted to cool off before I shared my experience.
I bought a car from here less than 2 years ago and part of the “deal” included a series of “free” oil changes. Every time I bring my car in for an oil change they recommend an excessive amount of services. Every time. The last time I was there Robyn was handling my service. I stated when I came in that I was just there for the oil change and that’s it. I’m getting used to the drill here. 30 minutes later she comes over with multiple pages of recommendations that I need to do on a car that is less than 2 years old and only 30,000km on it. I can’t remember the exact amount but the total was at least $800. When I told her I wasn’t interested, she told me if I didn’t do the services I would have to replace all the brakes on my car. A high pressure scare tactic. I’m not a fan. (My prior visit someone said if I didn’t complete the services they recommended I would be voiding my warranty...which I looked into and that’s totally false.)
It’s unfortunate that they do this every time, as it makes it more of a headache than what it’s worth. Quite frankly, I have more “free” oil changes but it makes me not even want to use them.
I am appalled at the way they conduct their business, you feel like you are totally getting scammed. And to make it worse when you don’t agree with them they make threats or try to scare you into buying into their sham. To top it off, Robyn actually huffed at me. Flat out huffed. Twice. Even in front of her manager who tried to diffuse the situation.
Please think twice before getting your car serviced here.
Although there are some good people who work at this location I would not recommend bringing your car here for service. They played with my cars camber and within a month my new tires were gone. I also got a ticket while driving one of their loaner cars because the plate had expired... Not worth the headache.
I was hesitant to buy a car from a dealership but I'm glad I worked with the team at High Park Nissan.
The sales staff and the managers are a well-oiled machine that work together and support one another. There's a very fun and light mood in this place, not pushy or forceful.
I'll be recommending these guys to my friends and family as I know they'll be treated with due care and respect.
I've recently purchased my first Nissan vehicle from this dealership and it was an amazing experience. They've truly changed the way a car is bought for the better. It's not a typical dealership, and has a community and friendly feel to everything.
Kudos to the General Manager Nick Stulovic for making the dealership and the experience a memorable one.
We were looking to purchase new car for about 4 weeks in January 2018. Visited between 10-15 different dealerships (Dodge, Kia, Mazda, GM, Toyota, Honda, Nissan, Subaru, Hyundai even Mitsubishi). And 5 different Nissan dealerships.
Only two dealerships were able to find us the exact car that we wanted and this one offered us better deal.
In High Park Nissan we found relaxed and pleasant atmosphere. Visited couple of times during shopping, had two test drives, and all the time salesperson was pleasant, helpful and not pushy.
Managed to negotiate a deal that seems satisfying to both parties. Received the car in timely manner and most importantly on a date as promised.
Quick and detailed responses to our email inquiries.
Overall quite satisfied with the experience at this deanship.
Will see how their service department will work during regular maintenance and will write follow up review on that
This review is for the SERVICE section of High Park Nissan. It's rare nowadays to come across people and businesses that take time out to build relationships, and really look after their customers' needs. This is a team of down-to-earth, friendly, professional people, and they seem to always be willing to go that extra mile. I'm truly grateful for all the service and care they provide. They make sure to take care of my beloved car in seamless ways that let me keep my focus on what I need to. Shout out Mark for running a tight ship!
Went here to get a Micra at a good price, the car was recalled or pulled for some reason upon approval unfortunately. The sales guy I had, Ronald, was very nice, polite and was able to find me an alternative for a base model Sentra for a good price even though it was the S trim. Everyone there was polite and seemed genuinely engaged with what was going on. The delivery time of my car was longer than usual but I don't think these guys had any control over it or they were trying to maybe wait for a better deal or promotion for me?? Not sure but regardless good people, straight to business and I'm happy with them for not leaving me in the dark which can happen from time to time depending on where you go. Thanks and looking forward to my car!
Seamless in house service. Easy to deal with. Got two cars from here. In fact l had a big car accident and service regarding all additional paperwork between Nissan and my insurance company was on the ball. After the settlement l decided to lease from Nissan all over again. Thank you guys for all your support.