Great customer service. Everyone is very pleasant. I bought my car here 2 years ago. There is no pressure to buy anything. Fast service. Abd they have great coffee.
After working with Kirk Escott to find the right car, at the right price, in my opinion, his honesty, product knowledge, helpfulness and kindness are second to none.
Betsy Sanders, in her acclaimed book "Fabled Service" wrote, "Service,
in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions."
She was probably thinking of Kirk when she wrote this.
I worked with Sales Rep Doug Burakoff. He was wonderful to work with. Not your typical pushy salesman. Doug was sincere and passionate about cars, and ensured my questions were answered, and to run through all features of the vehicle. Everyone at South London Nissan was easy to work with. I love my Nissan Rogue! Thanks Doug, Kirk, and everyone at South London Nissan
Always a pleasant experience with South London Nissan. The staff is really knowledgeable and presented me with many options and showed me how each vehicle addresses my specific needs. I was very happy dealing with their sales, finance, and service department. I just picked up a vehicle for the third time from SL Nissan and will definitely remain with these guys, now trying to convince my parents to make the switch
Useless, expensive and Nissan uses sub standard parts. Lot is full of unsold cars. Look over at Toyota. Next to Nissan. Hardly anything on their lot. They must be doing something right.
My 2015 Nissan Rouge broke down on 401. Had it towed to South Nissan. Turns out that the crank shaft snapped in half. 6 year old car 101356km. Service manager was surprised, but told me I needed to replace engine. They got one from scrap yard.
I called Nissan Canada. No help at all. Told me to talk to service manager who was of no help. Nissan gave me a gift card for 400 bucks. No where near what the used engine cost me. We used to take our car to this dealership for service. But one time after my wife picked up the car there was a loud noise fro engine compartment. The whole air intake hose was just left dangling. Another time she picked up the car the hood prop rod was sitting loose not snapped in making a noise. That’s why we stopped using them.
I recently purchased a used Nissan Rogue from south London Nissan. I was very happy with the deal I got with my trade in, and with the prompt service. Doug Burakoff was great to deal with. He made sure all my requests were addressed, and he was extremely pleasant young fellow to deal with.
I'm changing rating from 1 star to 5. My sales man found a crack on cluster shield before the delivery. He arranged the order of the part and promised to replace it for me. I apologize for my negative review before. I appreciate your kindness.
Had a great experience!! Burim was wonderful. Never felt pressured to buy. He was able to answer all of my questions. Hoda was also wonderful. Helping me get the vehicle financed. She was able to respond to my many questions also and quick to respond to any of my emails. Love my new Kicks.
Not sure where to begin...Two service techs lied to me...told me my warranty had been extended to 5 years instead of 3. I can only assume they did this so that I wouldn't get the work done that day. Now I'm paying for work that should have been covered. More recently I was told that I should get my wife's Murano serviced elsewhere since I didn't buy it there...only problem is...I did buy it there. When I talked to Stuart to complain...he was no help and he basically told me I was a jerk. No apology was offered. I think Nissan makes great vehicles. But this dealership should be shut down.
I had a terrible experience with someone (I won't state who) in the Sales department. First day of viewing the vehicle and he pressured me asking why I couldn't buy the vehicle right that minute. Was very rude and argent and didn't wear his mask when outside speaking to me. So I ended up going to the other Nissan dealership in the city and received excellent service and the vehicle for $5,000 cheaper.
Kirk was amazing! This is the first time I have bought a newer car and he made my experience so easy. He was patient with emails and all of my questions. I never felt pressured or forced into anything. But I always felt informed and listened to. Kirk and the team made it so easy for me and I couldn’t be more thankful!
Purchased one of the last few 370z that was in stock here at South London as a dealer trade through another dealer. I wish I did the entire sale here at South London. The service and experience out performs any Nissan dealer in Ontario. I highly recommend this dealer even though it’s out of the gta it’s worth the travel. Will be back in the near future. Thank you, keep it up.
Sales representative very knowledgeable and helpful. When I purchased my new Kicks, he went above and beyond helping me to set up my IPhone, installed my floor weather guard mats and followed up on call a week after I purchased. Would highly recommend Nissan South to friends and family.
Thanks again Jamie!
I have had a great experience every time we bring our vehicles in for service. The team is prompt, courteous, super friendly and I can speak to an actual person when I call. Today was no different- thanks Stu and George!
Just want to let out a big shout out to my sales representative, Tyler! For my purchase on my first used vehicle! Which is still running great, even today! I've been with Nissan South now for quite a few years and I've always enjoyed my experiences there. Especially the people. Even during stressful times, I feel like I can always put my trust into the team, knowing they'll always be there to work with me to help me make the best decision possible.
This was my first Nissan purchase. I LOVE my new car!! Tyler was professional, knowledgeable, efficient, and accommodating. This process was hassle-free and resulted in exactly what I wanted. Tyler was a pleasure to do business with, thank you!!! I'll be back and recommend anyone searching for your next purchase to call Ty!!
I purchased a used vehicle a couple months ago with the help of Tyler. He was extremely helpful and informative especially with it being my first time purchasing a car. The car was in great condition and had all the features plus more that I was looking for. I couldn't be happier with my purchase! Thanks again Tyler:)
My daughter is a relatively new driver (age 20). She has worked really hard to save money and to buy a car as soon as she completes her road test (or before).
She made an appointment with Colin Plant at South London Nissan a little over a week ago, not knowing whether it would be better to lease, but outright, or look at trade-ins available on the lot.
Because of the pandemic, I was unable to go with her, nor were any of her uncles or men in her life who really wanted to be a part of her car buying process.
I can say with certainty that Colin was 100% kind, sensitive to the fact that my daughter is a new driver and first time car buyer, and he made her feel VERY comfortable asking him her full list of questions before giving her some ideas and showing her some cars that she might like to test drive.
After looking at several vehicles, Colin was able to explain in great detail the differences in buying vs. leasing vs. buying used in terms of costs, manufacturer and factory warranty’s, how financing works, and really what the best options would be for her given the money she has to spend, and the kind of driving she will be needing a vehicle for.
She came home with a lot of information to consider and ideas of a couple of cars that she is narrowing her choice down to.
He has stayed in contact with my daughter since they met a week or so ago, and has offered to be available to answer any additional questions that she may have, and made himself available to her and made her feel like an important customer - which as a mom of a daughter car shopping on her own is really important to me!
She has no interest in even going to look at any other car dealerships after the great service and information she got from Colin Plant. Thanks very much for helping my daughter! I have no doubt you will be handing over keys to her VERY soon!
I bought my first Nissan vehicle with the help of Tyler B. From our first contact he was courteous and knowledgeable. During a test drive, Tyler demonstrated the features of the vehicle which was very helpful. Our second visit to the dealership included my husband and we had a very informative discussion about the financing and service options. We purchased a Qashqai over three other competitive vehicles due to the great financing offered, the features of the vehicle and support received from Tyler.
There is a kind mechanic in Nissan south of London. His name is Jeff. He carefully checks the vehicle and guides you with accurate information.
Thanks to him, I can drive my car safely. Jeff, thank you so much. I hope many people will get help from Jeff in the future.
Not happy with the service center. Went there almost 3 months ago told them I'm getting a message on my dash when I start my car. The message is "warning malfunction". So I waited for about an hour they determined it was a sensor camera. They took all my info, said they would have to order part and they would call me when it came in. I waited a month and a half, no call. I called them, they couldn't find me in the computer because original service person input the wrong phone number. So when they finally find me in the computer system as far as she could see there wasn't a part ordered. So she said she would reorder it and here we are a month and a half again no call. There is no way it should take 3 months to order a part. Not sure what the issue here is but I will not return.
The service team is great! Kevin was very honest and explained the work that needed to be done in terms I could understand. Very pleased with me experience! Keep up the good work Kevin
Kevin was fantastic, I really appreciated his advice on how to proceed with my needed repairs. He's super friendly, knowledgeable and all around good guy. A real Keeper for Nissan!
Service is excellent, they offer so many things to do but the accept your answers since the service they offer is not due. The thing I don’t like is that I spent two hours for oil change even when I have an appointment for the service, I have another car, I change oil within ten minutes in other places.
Jeff in the service centre is awesome. I like that I have one person who will know my car and help me keep it in great condition. I also really appreciate that I can book online. Jeff also sent me an email so I could send him pictures of my tires, and again to let me know the car was ready as I mentioned I had conference calls all afternoon.I just bought tires and rims and the install process was seamless. They also found a few things to top up for me that made my car run even better. They also called me to follow up and make sure I was happy with the appointment, and the lovely lady who does the follow ups is so friendly and warm. Very happy to give them my business, they seem very organized and efficient.
Hello Future Nissan Owner,
If you are looking for awsome, honest and long lasting relationships head over to this Nissan. I just bought my new car for second time and I can not be happier.
Burim spent hours to assist me and make sure I got what I was looking for. He is not after your money but a long lasting relationship. Ask for him when you get there. Let's not forget Paul who assisted us with all our financial matters. Although behind the scenes he will do anything he can to get you behind the wheel of your new vehicle as fast as he can.
Thank you guys
Go see Kirk there. Awesome cool sakes guy and he will treat you very good without any pressure. Such a friendly place that even after I bought my truck, I did not want to leave.
(We bought a 2019 q50infinity )Well i will not put all the blame on them. I should have known better if it sounds to good it probably is. Let me tell you the sales person sure promised the world but the minute the money went through things changed quickly. We then talked to the manager himself and he agreed the sales person was wrong then did as little as possible to help and eventually our calls where not even answered and all the promises went away. The service has been so terrible that we are looking to sell or trade the car in so we dont have to ever deal with these people again (4 more years of warranty). This is the nice version
Salesman was Jaime Peebles. I recommend you request him as he isnt the the pushy get a sale now at all costs type of salesman that we all dislike. Facility is new and clean. I cant speak to the service team quality as yet. I would recommend to a friend or family looking for a new car, but go through Jaime. New Nissan models have come a long way. Will update review should anything change my opinion.
Just bought a 2020 Nissan Qashqal from South London Nissan great experience and great salesperson Jayden Murray I would definitely recommend him to anyone who is on the market for a vehicle
Great customer service!
Had a really great experience dealing with South London Nissan. Recently bought a Nissan Rogue. They have excellent customer service. Hoda was super friendly and made the buying experience very smooth. I'm very happy with my purchase.
I also took my other vehicle in for service and Bob from Service was professional extremely knowledgable and very helpful. I found both experiences very pleasant and would highly recommend this dealership for both sales and service. They are top notch!
Not friendly staff. You have the feelings that they just want your money. As soon as they realize they can't make any deal with you, they don't care about you anymore. Bad customer care service.
Took my car in to south London Nissan for some much needed work! Kevin at the shop was really helpful and knowledgeable! Everything is working great again! Highly recommended
Great to deal with. The staff is amazing. Vicki was super when going through the Covid changes which made me feel safe. Chris Purdy and Jeff were great to deal with. Greg met me when I came in and was awesome as usual too. I’ll always go to this dealership before any others.
I love dealing with South London Nissan! I've purchased two cars from them now and the reason I keep coming back is because I love dealing with Chris Purdy in the service department. He can always squeeze me in on short notice, he's always honest about what NEEDS to be done to my car vs. what can wait, and it's just always a pleasant experience walking in there. I know I'm being treated fairly when I buy from this dealership and the top notch service is just icing on the cake.
Fairly new to the area, was in need for a service on my car earlier this year and decided to try out South London Nissan. Kevin was professional and kind. Kevin was patient with me, listened to me, and made accurate detailed notes on comments I was making about my car so they could help me out. I was able to make an appointment quickly. I had great service all around and because of that I have been back a few times since! I was never one to usually get work done at dealerships for a few reasons and past experiences (at other dealerships), but Kevin has helped shaped new opinions on that. South London Nissan has become my new go-to for services on my car. Thank you, Kevin!
I needed some help as I had just purchased a Nissan NV200 to add to my fleet of service vehicles. I spoke with a Gentleman named Kevin I believe. He was fantastic. Answered all my questions and even educated me on the vehicles willingly. Thank you sir for building my confidence in the brand and my choice to buy a Nissan!
When I bought the car I suffered allot with financing department, and after I bought the car they refused to give me a legitimate safety paper. After awhile I have a warranty issue, south london Nissan ignored my complaints completely, and never returned to me. Worst experience ever with a dealer, nevertheless the salesperson "Kirt" was the best among all of that, he is really a great person
Great team all around! Will continue to give them my business
My husband and I went into South London Nissan last wednesday. Brad was our rep. He was so kind and patient and not pushy at all. We test drove a Murano and a Rogue and we ended up buying the Rogue. Brad was very knowledgeable about both cars. The day we picked up the car it was Burim that helped us. He was very efficient and helpful to answer any questions we had. All in all i would highly recommend South London Nissan.
Sold a warranty that was told would cover everything. Ive had them fix two issues, each twice. Both are now not working again and another dealer is telling me its not covered under warranty. The A/C has blown a line and that’s not covered either. Ive had the vehicle 20 months and its a 2015. The first issue you denied was a paint issue. The roof racks were rotting. Not covered. I loved my sales man, but after him I’ve never had a good experience. Be careful on what you’re being sold.
Visited there. Started well. They will intentionally delay your stay in store just trying to make you think they are trying to get a good deal for you. Lease application got declined, caused by my foreign visitors status I DON’T blame them.
However, Everything changed after they agreed to refund the deposit. The original deal was OVER charged, I realized that after visited several other Nissan stores.
The process of getting back my deposit is painful. They tried to ask me to contact a person “new car manager” “only person who can authorize a refund for deposit” It is a lie because my friend used to work there and told me they are tricking me. That person is famous of tricking customers to pay more down payment to make lease easier to approve or trick customers to finance instead of lease. Either way customer will have hard time to get deposit refunded or cancel the deal.
After I said I will call the police if they keep delaying to give back my deposit. They finally agreed to give my money back. Before I leave their store they threatened me if I decided to get deposit back they will no longer be willing do business with me. And they said I will leave a bad track mark in the system so that other store may not be willing to help me.
I am like okkkkk it is my fault to get my money back legally? Dealers are obligated to give back full deposit if lease application is declined!
Fancy expensive store bad staffs and disgusting sale strategies there!
If you want to get a fantastic warm welcome and become strangers right after you pay the deposit. Feel free to go ahead and good luck of getting ripped off! If I lie about a single word above, let me die right away!
Some insights: this store’s sales ranking has been one of the worst among all of the Ontario Nissan Stores. FOR A REASON!
I've had good experiences with people in sales department etc, but I just can't trust the service department. I had a brand new car when air bag warnings lights went off a month after purchase. They assured me it worked and they needed to order parts to fix it. I did not trust this advice so I went to another dealership and got the issue fixed within 6 hours. I did not hear back from Nissan South until 6 months later. It does not take that long to order a part. The dealership literally forgot about me. My safety mean's zero to them.
This is the worst dealership I have ever dealt with. From the high pressure sales tactics to the horrendous scam of a service department, I will NEVER deal with them or Nissan/Infiniti ever again.
I was literally ripped off and told I needed work I did not need a few times by the service department before I wised up and started going elsewhere.
The service department and manager (Stuart) also refused to honour my Nissan platinum warranty unless I agreed to pay an administration fee to get the work done first. The work was fully covered under the warranty but South London Infiniti wanted to charge me an extra administration fee. The reason as per Stuart, the Service Manager - because I did not give them enough service work anymore. As noted above, the reason for that is because I had been ripped off before and started going elsewhere for general service work.
Most of the positive reviews are either friends, fake accounts or new customers that don't know what this company is about yet. Think carefully before doing business with this company because they are very dishonest.
I could not say enough good things about my recent experience buying a car at London South Nissan. Kirk was my salesperson, and nothing short of excellent to deal with. Kirk was honest, informative and kind - all of the best characteristics to have on your side when buying a car. Kirk respected the things I was looking for in a vehicle and I felt no pressure to seek something different. He absolutely went above and beyond for me during this process and I will highly recommend him to all of my friends and family looking to purchase a new or used vehicle. I most certainly will be coming back to him as well. Thank you so much Kirk and the rest of the London Nissan South team!
Bought my xterra offroad here. Good car and theyve been very good about the only issue i had (squeaky brakes). Have sent a couple friends here and theyve been happy too.
We bought a Leaf here. Absolutely love the service and parts department. Five stars
The sales department, however, is a completely different story. They completely took advantage of a first time car buyer however. The sales person saw them coming, and completely ran them over. I will never buy another car here unless something major happens.
Zero stars.
Great dealership. My wife was looking for a 370Z automatic, and they were able to get one in for her. Sale was easy, no pressure at all. I'd buy from them again in a heartbeat.
I purchased a used Infiniti EX35 from Peter McLean
Peter was easy to work with and a pleasure to deal with. His service and knowledge of cars, service and warranties was exemplary. He kept his word and made my purchase easy and comfortable. I would recommend him as an sales representative for the purchase of new and used Infinity or Nissan automobiles
Chris Harvey