Great service and got me into a car that suited my budget and needs!
Am definitely not dealing with Nissan again, I have been a bit patience with their department because Donald is an awesome technician. But this morning I was very disappointed. This morning 3 of my pressure tires were low and Nissan couldn’t come through for me, they asked that I book appointment for the next day. It was only pressure tires, I went to Mr Lube and it was done in less than 10mins,
They went above and beyond to help me get my new car. Awesome customer service
Had a great experience buying from them. Kim was wonderful going over everything with me, and explaining it all so that I understood. Denise helped me with the extra options, and gave me time to decide which ones I wanted. Thank you guys so much!
Service department- shady . Seem to make up numbers on the spot . Team in the front seem nice -managers whisper to each other- looks like the soprano's. Go elsewhere for service.
Before we purchased our Rogue we did our research and visited several different dealerships. Greg Vann excelled in customer service. Ryan, Kim and Denise took the time to answer our many questions. Thank you Ryan for patiently and objectively showing us the Pros and Cons of several different models. When we finally decided, we knew that we were making an informed decision and purchasing the vehicle that best met our needs. We love our Roque and appreciate the extra services that you have made available to us.
Had an amazing experience purchasing my car! Sheraz and Denise were wonderful. Thank you again!
The very best in Customer Service, Satisfaction and Delight!! Ask for Kim, an absolute professional.
A big thank you to Ryan and Kim from Nissan! Pressure free shopping experience with amazing service. Will recommend and be back in the future!
Great service during Covid. GVN offered to pick up my car from my house and drop it off. They sanitized the interior after servicing the car.
I received a 15% discount on my brake/caliper repairs, and my 6 year old Altima is as good as new again. It's been a great car.
Just purchased a new Rogue from them. I dealt with both a salesman John an the sales manager Kim who were both pleasant and honest. There was no heavy sales pitch (what do we have to do to get you to buy today) I said I'd like to think it over and give them a call back in the morning.
I literally brought home the deal they offered talked it over at home and called them the next morning to make arrangements to purchase.
The best I have felt while purchasing a car and I have purchased a few.
I most definitely will give them the first opportunity on my next vehicle.
I've been a customer of Greg Vann Nissan for over 10 years and have always had great service. Went in for my regular service last month and they were totally prepared for Covid 19 issues and had separate waiting areas for customers and barriers to keep both customers and employees safe. I waited for my car as I'm from out of town and the service advisor kept me advised several times throughout my stay. Car didn't take as long as they had estimated which was great. Great service and professional staff.
Some good people there but some are terrible! We had such an awful experience there, and they really don’t care about the customer and will lie to make a sale. I have bought over 20 cars in my lifetime and never have I met such cold and brutal leadership. And when I say some are terrible, it’s some of managers I’m referring to. If there’s no other Nissan dealerships near you, use this place with caution, and maybe avoid with those manager title.
Picked up a fleet car here. Very fast and courteous experience. Car was ready, full of gas, tires shined...immaculate inside. Kim from fleet very friendly and also professional and efficient. I wasn't a nissan person before this, but now I'd be tempted to go back in there and look around for our next vehicle purchase!
If you want to get ripped off for repairs, this is the place to go. Shockingly expensive. So many things wrong with my Rogue after just buying it from them two years ago. They have lost me as a customer forever
Greg Vann Nissan is an excellent dealership. Whether purchasing a new vehicle or using the service department facilities you will be dealt with professionally, ethically and pay a competitive price.
Hugh Howcroft
We just recently purchased our second vehicle from Greg Vann, big thanks to Wayne and Kim it was another amazing experience, from the moment we stepped into the dealership they were so helpful. Highly recommended
Apparently my Nissan Leaf not charging is not covered by the warranty??
Even though it clearly states that the on-board charger connector is covered under the power train warranty in the warranty booklet. There trying to say that it's not working because of a software update...why do I care how it's not working? ITS NOT WORKING. To top it off they want to charge me $200 to tell me that.
Love the staff there. Very friendly and I have never had a problem from sales or service. Have bought 2 vehicles from them and will go back for my next one.
Knowledgeable and friendly staff. Very customer friendly. Ryan brought helpful things to my attention... things I hadn't thought about. And... the price was right.
Gord Moir
Best best best dealership. Did such an amazing job and go above and beyond to help every time!!
Wayne S you are soooo good at what you do. Everyone there is!! Thank you!!
Had the best experience with Donald. The level of service I experienced gives me confidence that I will always be taken care of at Greg Vann!
I did not have a very good credit record but Denise pulled some strings and got me a great interest rate. Its nice to see that some people want to help those that need it. I would recommend Greg Van Nissan to anyone. Thanks for all your help.
Professional and courteous. First rate service all around! I highly recommend Greg Vann Nissan!
Definitely a great place to buy a car! We bought a Nissan rogue almost a year ago and the process was so easy! When deciding on what SUV to buy we went in to a lot of dealerships and this one was hands down the best, I'd recommend going there if you are considering a Nissan. They aren't pushy and give you space when deciding. We are still in love with the Rogue and if we decide ever to get a newer model this is the place we will be going to!
Wonderful experience, staff is pleasant, friendly and professional. A special shout out to Denise who helped me with my warranty purchase. It was refreshing to deal with a “no pressure” salesperson, so thank you for that Denise!
Very disappointed with Greg Vann Nissans customer service and general approach to standing behind their vehicles. The air bag sensor in my vehicle recently failed, I discovered a Nissan recall bulletin on the sensor (NTB09-001) which mentions the sensor failed prematurely due to corrosion caused by road salt used in northern region's. However, the service department at Greg Vann Nissan isn't willing to honor the recall stating that my VIN number isn't eligible... even though the recall bulletin clearly list the make, model and year of my vehicle and specifically mentions that the recall is applicable for ALL vehicles in known regions which use road salt! As a result i get to drive away with a vehicle that currently has non functional air bags!
Awesome team from owner Greg, manager Kim, sales representative Ron and service department. I was in and out in less than 45 minutes to purchase winter tires and rims bought, paid and installed! Thank you.
Very bad experience with service department. Dealt with rep Donald - look through the reviews here to find out more about this guy. I was lied to and they were counting on me not knowing anything about vehicles. I would not recommend going here unless you are ready to question their recommendations and refuse work.
Leasing department gave me a bit of a run around, but got the job done.
Bad service experience safetying 3 year old leaf. Was buying car out at end of lease, the rep asked if they could safety it in house. The car then failed safety as it "had less than 1mm of pad life left". They said it needed front and rear brake service + new rotors.
I questioned them and asked for pictures as the car has less than 50k on it and is electric (much lower brake wear). In addition, the brakes have squealers on them that would have gone off way before 1mm. The rep changed his story and said it was less than 4mm, and he read the report wrong. He said it didn't actually need rotors and the back brakes were fine. He then said there was a stuck pin, but they wouldn't free it without a full brake service. I asked them to take it down (paid $150 for them to look). Once down they said they freed the pin anyways but still wouldn't safety.
Took it to Otts in Hespeler, no problems found and they safetied. When asked about the brakes they said there was plenty of life left.
Car did not need rotors, front and rear brakes were fine. Stuck pin lead to some uneven wear in the front, but lots of life left after freeing. The rep changed his story many times as I questioned him. Do not take the service department at face value, get someone trustworthy to look.
The place was awesome. Service was quick and efficient. Their staff are helpful and so friendly.
The place was awesome. Service was quick and efficient. Their staff are helpful and so friendly.
I've purchased three cars from Greg Vann Nissan. Each time I've been met with a friendly and knowledgeable staff. Even when something has gone wrong with a car this dealership stands by and helps out in ways I didn't think dealerships would. In one instance Greg Vann personally dealt with a problem and helped us out in a pinch. Everything from the service department to sales at this location is top notch. They're highly recommended for first time buyers and seasoned customers.
So we purchased a Rouge a few years back and then had the dealership put on new plates for us. For some reason in the past 6 moths our plates started to peel and fade, SO my husband took some tools with him and went to Service Ontario to have them replaced....He came home shortly after without the new ones saying the threads were stripped and he could 'nt remove the old plates....So he called your service dept. and asked to make an appt. to have the screws removed (as it was your service dept who put them on)...he was told that we would be charged to have this done...REALLY...are you kidding me...YOU put them on....I told him I would go to your dealership but he said no I will find a way...so with the help of our mechanic neighbour they accomplished the job...We are leasing this car and have another year and half, so not real sure we will be dealing here again....very disappointed in your customer service...
Great sales experience. Even the business office side of things was no-pressure. We were offered all the extras but just given the price and the information and left to make our own decision, without any scare tactics.
Just witnessed the "quality" and "customer satisfaction" that Greg Vann Nissan provides. Not only does the service department not actually do their job they also charge you for the work that the actually say they did. When Don the "service advisor" was finished with a disgruntled customer he actually flipped him the bird in front of the other customers, very unprofessional. Will not be coming back. Hour and a half to change my oil? Really?
Very nice place. Always feel welcome there. Mike is a great guy as well as all other technicians. Peace of mind every time I get my vehicle serviced there. Kudos!
The service was fine. I wish someone would bother to pick up the phone when a "valued customer" is trying to get information.
Absolutely terrible experience. The employees in the sales department aren't bad to deal with. But try dealing with the service department, the one gentleman don is nice to deal with because he actually seems to care. Everyone else is horrible, the "service manager" though is an absolute joke. I HIGHLY recommend that if you purchase a vehicle from here do not get any service done here.
Very pleased.
Just dropped in. Had been looking at cars for about a week.
Told the sales person what we were looking for.
He then came back with an offer we couldn't refuse. He was able to use all Nissan's incentives as well as a great trade in value.
Very impressed with the sales person.
We were originally going to wait a few months before we bought but the deal was worth going for.
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Called today to have my window fixed, not going up when you close the door, put on hold. Called back, got through and had to leave my number. Someone called back and I told him I cannot drive my car in the rain. He said the earliest they could take it in was one month from today!!! Exceptionally Poor Customer Service, they just don't care!!!
The people at nissan helped me not only get the car I needed but handled my family and I like friends and not just a commission. Greg himself was fantastic talking to my girls while I finished up the paperwork. Will shop there again.
Bought my dream SUV!
I bought a 2018 Murano from Ryan and Denise they are a fantastic sales team! Ryan right away came outside to introduce himself and helped me with all my questions. He helped me find the SUV I really wanted and was helpful through the entire process.
Greg Vann Nissan, a place to buy new or used vehicles, where staff are courteous, friendly and helpful they go above and beyond to treat you like a very valuable customer. They make you feel welcome and thankful to be buying your vehicle there.
I have been leasing vehicles and having them serviced at Greg Vann for over 15 years. The service is always quick and efficient and the staff is always pleasant. They make every part of car purchase, lease and service as painless as possible. It is like coming home every time I visit Greg Vann. Thank you so much! 😊
My experience is mixed here which is why I gave it 4 stars, one sales rep ruined it for me while another brought it back up. The first time I went in I wanted to test drive a juke, the sales guy wouldn't give me the time of day even though he was just sitting in a cubicle because it was getting closer to the end of the day, it was 330 and I belive they closed at 5, I think his name was Ryan Kelly, don't quote me on that but it's something similar. He asked if I was going to buy it today, I said I don't know I'd like to drive it first, he wouldn't try to find one with the options I wanted, and told me I had 5 minutes. So I left and the next day went to Oakville and bought one. A few years later I wanted to trade it in so I gave Greg Vann Nissan another shot and this time was dealing with Wayne schill, he was great, and he gave me the time to make an informed decision about my next purchase, they gave me a fair trade in price for the juke. And got me the exact trim, colour and model car I wanted.(which had to be shipped from bc).
Amazing customer service! Love the Car! Loved the service. they couldn't do enough for us. Helped with everything and the after care has even been terrific!
Bad energy in the building. Not from everyone, yet enough to get my guard up. Also the owner doesn't return phone calls or have anyone follow up.
If you enjoy being belittled by service advisors this is your place. I have never experienced such poor service in my life. I think 4 year olds have better service skills than these guys. I always like to support local and that's why I've been taking my SUV to my local Nissan for all the regular service packages and oil changes. After years of abuse from this place service advisor Don Lemieux pushed me over the edge. I've never been belittled until I met Don. This guy has no place being in any service role. Very angry little person.
I found Joel to be a very knowledgeable and friendly sales associate. I really liked that if he didn't know an answer, he didn't make something up. Instead he went and found the proper answer.
Very friendly. Nice showroom. Friendly people in the financing department. I highly recommend them!
Fast, friendly and affordable services. Very impressed.