I purchased my new CrossTrek inSaint John because of the excellent service I received and treated as an equal. My questions were answered and Dennis kept in touch with me as to what the situation was in finding the vehicle that I wanted. . My experience as a woman is not to be taken seriously and no follow up. At least in Fredericton!
In all my years of buying from this dealer I have never experienced such rude and unprofessional conduct as with their service department.Promises for level of service were not kept. With every recent appointment there was a prolonged wait and situations where parts were not in stock resulting in a second visit.
Will never buy another Nissan.
I purchased a Rogue (4th Nissan I have owned). I had a great experience with Jay in sales. What sealed the deal was working with Jess the financial person. She explained everything to me, was very transparent about the warranty and the options I had to choose from. She went above and beyond to make sure I was making an informed decision. She is definitely top shelf .
Purchased a 2023 Qashqai from the amazing Nissan team today. They provided an amazing client experience from start to finish. John gave us a fair trade-in value for our previous vehicle; Jessica was completely transparent with the financing options and payments; and Chloe was awesome with giving us a full tutorial on the new vehicle and ensured that we were completely comfortable with our purchase. I would strongly recommend anyone looking for a new or new to them vehicle to see the amazing team at Saint John Nissan. Thank you so much John, Jessica, Chloe, and the entire Nissan team, you all are amazing!
Very impressed with my car purchasing experience. Dave Campbell was very helpful. I was really impressed when they suggested we take a car home overnight to ensure we liked it for night driving. Have never had such great treatment by a sales team.
Today I purchased a Kicks😊. I was met by Chloe 2 weeks ago. I shopped around a bit just to be sure. Chloe’s honesty and transparency along with her personality brought me back to Nissan. Jess was the financial gal who also had those qualities. It was a fun experience . I would highly recommend anyone looking into a new vehicle to look up those two ladies at SJ Nissan . I wasn’t disappointed and neither will you🙂
I recently purchased a 2018 HR-C EX mint condition from Nissan. Within a matter of a few days, my vehicle was financed, inspected, serviced, detailed and ready for the road thanks to the knowledgeable, efficient, professional and friendly service I received from sales agent, Chloe and finance business manager, Jessica Ackerson. I was pleased and extremely satisfied in doing business with Nissan Saint John staff.
Wonderful service and professionalism. Richard and Jessica provided what any car purchasing experience SHOULD be. Communication was prompt, vehicle and paperwork were prepared prior to my arrival. I was in and out in less than 25 minutes, and that includes the test drive. Flawless.
Saint John Nissan: Take your fully functioning Rogue in for a simple wiring harness recall check and accept a “complimentary” 27 point inspection, leave their lot and your engine stalls repeatedly on Rothesay Avenue… expect you to pay $1000+ for a “faulty” mass air flow sensor and the tow truck bill…the engine air sensor is located right next to engine air filter they had apart.
I don’t think so… we weren’t born yesterday.
We have never refused to pay a bill before, anywhere. This is the first time. It's not that we can't pay (registered nurse and mechanical engineer). The issue is a total lack of accountability by Saint John Nissan. They made an error and refused to own up to it.
In addition, their error endangered my wife's life. The vehicle stalled as soon as she pulled onto Rothesay Avenue, and stalled two additional times before she managed to pull into the former Park Plaza motel (only several hundred meters down the road). She could could have been t-boned or rear-ended.
We do not trust this dealership.
Just bought a used car, and had an excellent experience. Many thanks to Richard and Jess, and the used car sales manager. Top notch service, and an amazing car at an amazing price!
Do NOT BUY a car from NISSAN , the transmission will FAIL exactly after the Warranty runs OUT and they will ask you to Pay the full amount for the replacement , Really EXPENSIVE ....DO NOT BUY A NISSAN
Our sales person was very personable,funny,and definitely knew her product..she was recommended to us and would gladly pass along Choles name if someone was going in to look around...
Your finance dept needs to learn that self employed YES really do work ...insulted once but twice and almost left...we called Chloe with our concerns as at that time the deal was going to be cancelled...she immediately said we would NOT deal with that person again and we thought we'd go in and see how things would be handled...Certainly with more respect and he had personality plus...because of him..yes we did get another new Rogue
Vehicle wise we are very pleased
I can not say enough about the great service I received from Jessica and Chloe. Jessica is just pure MAGIC!! She kept me updated on everything the whole time and was just amazing to work with. These Ladies both made me feel like I wasn't just a customer but part of the family. I would recommend this dealership to everyone who asks. :)
Paid a deposit, organized financing, and paid for insurance on a car that was slated to be delivered in early November. I was told that delivery dates were actually coming slightly sooner in many cases, so I was careful to ensure my financing was in place ahead of time.
Then came multiple delays on Nissan's end, pushing it over a month from the original date. While I do understand, and believe them that the delays were out of their hands, this still left me carrying a loan that I took out based on information they gave me.
And delays are one thing, but to send emails saying "you can cancel or wait patiently like everyone else" is really not a strong way to inform a paying customer of their situation. It left me feeling like they simply didn't want my business because I wasn't financing through them.
So I canceled the deal.
Good service but could be more informative about cost and changes in cost of services.
Chloe surpassed my expectations and was amazing to work with! Thanks to her for all the help in getting me into my new Murano :)
Good customer service and very friendly staff. Received proper response.
Amazing customer service. We were on a road trip from Philadelphia on our way to pei and had car trouble. They got us right in and had us back on the road in no time. Everyone was helpful and friendly.
I purchased a new Nissan Sentra last year. It is under complete warranty. I had a previous Nissan Sentra that expereinced the same problem I came into this dealership with. It had a clunking noise when taking foot on/off break. I brought it into dealership and wanted the service tech just to take for a test drive and he would notice issue. Instead they took vehicle inside for diag. test and wanted to charge me for having the vehicle looked at. Problem has gotten worse however another Nissan dealership in NB will look after the issue and fix it under warranty. Case and point It was simply a money grab, I will never ever step foot into Nissan Saint John or any of their other dealerships they own like Honda ect here in Saint John. Then I got a lecture how there is nothing wrong with the vehicle as such I have to pay, just for a test drive where in fact there is an issue with certainty. I understand its diffcult to please every customer, this was a valid issue on warranty, I only had 8000 kms on the car for gosh sakes. I contacted the Nissan Dealership in Both Fredericton and Moncton and was aasured there were never be a charge to check out a warranty issue or any issue
The people at Saint John Nissan are amazing. I know it will sound over-the-top, but I've never seen nor heard of customer service as good as what I received here. We were on a six-week road trip from Edmonton, Alberta to eastern Newfoundland and back. Our car died in Saint John, New Brunswick. We got it towed to the dealership, and from that point on the General Manager and staff worked really hard to get us an affordable replacement engine. While that was going on, the GM loaned us a vehicle so that we could continue our trip and keep most of the reservations we had made. They even went to very, very great lengths to find a way to move our rooftop tent from our dead car to the loaner vehicle.
The people at Saint John Nissan literally made the difference between scrapping weeks of our once-in-a-lifetime vacation plans versus being able to continue and complete our amazing journey to and through eastern Canada. They helped us through a very difficult and unfortunate situation.
If we lived in the Saint John area, we would be devoted regular customers of this place for all things vehicle-related. The folks here--the GM who made so many good things happen for us and the staff who went far out of their way to help--are fine people, and we will be forever grateful that fate put them in our path.
Highly recomend Saint John Nissan! Peter and Jessica were top notch and a pleasure to deal with. Very happy with the new Pathfinder, excellent family vehicle!
The people at Saint John Nissan are amazing. I know it will sound over-the-top, but I've never seen nor heard of customer service as good as what I received here. We were on a six-week road trip from Edmonton, Alberta to eastern Newfoundland and back. Our car died in Saint John, New Brunswick. We got it towed to the dealership, and from that point on the General Manager and staff worked really hard to get us an affordable replacement engine. While that was going on, the GM loaned us a vehicle so that we could continue our trip and keep most of the reservations we had made. They even went to very, very great lengths to find a way to move our rooftop tent from our dead car to the loaner vehicle.
The people at Saint John Nissan literally made the difference between scrapping weeks of our once-in-a-lifetime vacation plans versus being able to continue and complete our amazing journey to and through eastern Canada. They helped us through a very difficult and unfortunate situation.
If we lived in the Saint John area, we would be devoted regular customers of this place for all things vehicle-related. The folks here--the GM who made so many good things happen for us and the staff who went far out of their way to help--are fine people, and we will be forever grateful that fate put them in our path.
I recently had a 10am appointment for a recall on the break light. I sat around for 1 and a half hour before they came to me and asked if I can reschedule because they were short staff I wasn't impressed. They could have come to me earlier instead of making me wait for 90 minutes.
Charged my gf over 1300$ when we brought her Versa in.
At first they claimed they tried "an aftermaket" alternator but charged her the new price. Then when it didn't work, they put a new one in. They also replaced the battery. Then they claimed the cluster was damaged by the bad alternator and a new one would be required to make all the lights go out (check engine, exclamation mark, etc).
She brought it to her honest backyard mechanic when she went back to her place (out of town) and he charged her 200$ to fix the actual problem. All the lights on her cluster are gone without needing to swap it. The dealership tried to charge her another 800$ to replace the cluster. Brilliant.
Either they were trying to rob her, or they were incompetent. Neither option is acceptable. We both agreed neither of us would purchase a Nissan ever again after this ordeal. It needlessly cost her 1300$ and caused her a lot of stress.
The staff here is friendly and bend over backwards to help as much as possible.
In for a tire change & alignment, greeted promptly, vehicle taken right in, work completed in a timely manner
Great service and everything done in a timely manner
Great salespeople. Looking for a car for over a month. Should have started here.
Do not bring your vehicle here. On September 8th I brought my Nissan in for a key fob. They destroyed the electrical in my console. September 17th they tried to fix the electrical but said they couldn’t and would need to contact Nissan tech. Months and five unreturned phone calls later - they told me on December 8th that it couldn’t be fixed and Nissan recommended I buy a new ‘radio’ for $2000.
TL:DR brought in vehicle in better condition than it left. Service department damaged my vehicle and took no responsibility. I have never had such a horrible experience with a dealership.
Great service.
Comments from Debbie Maxan, my wife.
Other than plexiglass in front of the service counter, hand sanitizer and posters available re Covid. None of the staff were wearing masks or social distancing from customers or other staff. No place to line up in front of service counter and social distance as demo car took up space.
Imagine my surprise when me and my friend Mary Sue strolled into this brilliant establishment. Nissan? Mary sue asked me, more like NisCAN she remarked. I chuckled knowing someone who sits at the front of the bus like her would think that is hilarious. Looking for our new pimping ride we gleamed over the cars in the lot. I was looking for something sleek and cool, Mary sue clearly did not know her sentra from her micra. I scoffed, a micra would be perfect for her. We peaked through the glass into the salesroom, wow! Car salesmen or MALE MODELS? We giggled. We were too shy to approach any of the gleaming stallions that were the salesmen. Maybe next time, as we walked back to the bus we checked out a Nissan Altima, my reflection looked amazing and so did the car.
Great customer service !!! I have an 07 Xterra best SUV I have ever owned. Got some new parts from here and they had to be ordered in but it was fast and kinda expensive but got exactly what I was looking for and everything was an exact fit and works perfect 👌
Great customer service !!! I have an 07 Xterra best SUV I have ever owned. Got some new parts from here and they had to be ordered in but it was fast and kinda expensive but got exactly what I was looking for and everything was an exact fit and works perfect 👌
Really great service. They go above and beyond which is amazing. Service is quite slow though. Expect for a oil change to take 2 hours for some reason.
Was travelling, had a rattle that I needed looked at quickly just to make sure I was good to travel. Was not able to squeeze me in. Thanks a lot Nissan Saint John!
Service department doesn’t know what is or isn’t covered under warranty even when you tell them and show them. Revolving sales staff not familiar with important information needed when someone is buying a vehicle and will just guess when answering a question to be clarified as wrong afterwards. Service advisors don’t seem to know what has been done to your car and will usually just say yes even though you question them knowing that the work was not actually done.
After passing an inspection on my 2016 Versa Note, 2 months later after a service appointment for a very very intermittent noise when braking, to be told I needed new brake shoes. after a private mechanic inspecting them i was told there was nothing wrong, a further inspection by Nissan confirmed this. I was refunded the cost of the service appointment. but no refund for the waiting time, cost of travel, cost of a private inspection. no appology from Nissan Canada. Lost Faith in their Service Dept.
Best place to go to get the bestest treatment ever when buying a new vehicle
I want to take the opportunity to thank the service department for my fantastic service! They fit me in as quickly as possible and got me back on the road just as fast! The rims look amazing and brought the car back to life. The technician was very thorough and fix the squeal in my tire within no time. He was very thorough and didn't hand my car over until he was fully satisfied, which for certain did not go unnoticed. Thank you again!!
Jordan is the best to deal with, works hard for your best deal and is someone you can trust.
Nice friendly staff. Great selection of cars.
We just picked up our new Kicks today. It was a great experience at Saint John Nissan. Our salesperson Jordan went out of his way to make sure we were happy and Brent also treated us kindly. Looking forward to owning our first Nissan!!
Friendly team and great service!
Terrible customer service. Clueless. Unhelpful. Don’t care about maintenance, just sales. Don’t answer their phones, say they’re looking into things, claim to have never gotten the requests in the first place. Don’t waste your money here. They’re infuriating and treat you like you’re nothing more than a wallet.
Have been a customer for 14 years. Very happy with their customer service and their vehicles
doing Bad service for their used cars, I never recommend any one to deal with them I owned two used cars from them (Nissan murano) and
(Nissan Pathfinder) after 3 months both of cars need fix, one need new braks and the other one I did the inspection and its cost me 1100 $, I can provide all the receipts to whom is concerned
So Friendly service is 5 star👌👌👌 (If you come here dont forget to see Joe and Brand
Just bought my 2016 Rogue and service was excellent all around. Very friendly staff and great value for what we paid. I would reccommend the dealership and the Nissan brand to anyone looking.
Bought my truck here. Service was as expected. Had a small part break under warranty and had no issues getting it repaired.
Very, very rude sales manager, basically told me to f*ck off in a nice way... This dealership will make up imaginary fees that don't even exist to basically pocket money and force you to buy pointless warranties on odd things that doesn't matter to make commission. I've never seen this before. We did not buy from here and you shouldn't either.
Friendly sales staff and excellent service department.
Great service with Andrew and Peter Rogers. Thanks-my Guys.