We had heard great things about George at Campus Nissan from some friends who had bought a Leaf from him previously. We were in the market for a new EV, so we went to talk to him. Of all the dealerships we went to he was the nicest and most sincere sales rep we dealt with. We honestly said to ourselves at every other dealer, "we wish there was a George here." Even though we didn't end up buying a car there, George left the best impression on us of what the "buying a new
car experience" could be. We would highly recommend to anyone looking for a new or used vehicle to start with George.
Only giving one star because I cant give zero. NEVER take you car here for repairs. There service center just tried to scam me out of $2000 by lying about work needed on my car, which is 16 years old and has over 250km. They even got some of it wrong, saying I need a right front ball joint when it was actually a left!!. I took my vehicle in for a second inspection at a mechanic I trust, and they told me I only needed a fraction of the work actually done. Nissan also charged me almost $200 for the inspection, and quoted me a total of $4000 to get everything done. I did not even purchase the car for that much. Will be making a report with the business bureau. I am absolutely appalled they would try and scam me, especially during COVID times when money it tight.
First time visit to Campus Nissan. We bought a Nissan rogue for my daughter. George Soloff was very helpful and easy going. No pressure or smooth sales talk which I appreciate very much. In no time a fair price for our cars and the speed of the paperwork was remarkable. Great job Jason! Looks like our family found the garage to do all our business with in the future
I had the best experience with George, he helped us find the perfect used Nissan Leaf. He was non pressuring, which was really important to me, and he really listened to me to learn what I was looking for. Such a nice and extremely knowledgeable/helpful person. I'll be recommending him to anyone I know looking for an Electric Vehicle or any other car.
"Georgie Girl" (Miata) is my new car's name that I bought a few days ago at Campus Nissan in Victoria. George was my Nissan agent who eagerly and respectfully was willing to get me all the information and helped promote the full potential of the car I had my eyes and interest on. Working cooporatively with his amicable team, George finalized all details and demands to ensure my "dream car" would be AMAZING to drive !!!!!!
It is with pride and joy that George gave me the keys to my new summer toy .....
Again George, thank you for a service at ease and sincerely friendly! Our communications were the keys to a successful sell. Thank you George!
Danielle
I was wanting to purchase an electric car for awhile but truly didn’t know where to begin. Being Nissan faithful, I pressed the “talk with sales” on their web site. I was put in contact with George Soloff, who immediately answered my questions patiently, intelligently and succinctly. We set up an appointment so I could better understand what buying an electric car would mean, the pros, cons , for the next day. George not only enlightened me, he sent me driving in a few different cars asking me which I felt would best serve my needs. I made a choice and was directed to Doug Argen, to help with the financial part. Doug was proficient, conversant and very efficient. I drove my new(to me) electric car home that day. The experience did not stop there. George called me to ensure I was comfortable and understanding the vehicle not once but twice. I have stopped by Campus to charge my car and I’m always met with a friendly greeting by any staff I encounter. After my experience, I would suggest to anyone wanting to purchase a vehicle give Campus Nissan a try, you will not be sorry.
Jag is very helpful, informative and honest. If he doesn’t know something he will find out. Good experience buying our Leaf.
Had my car serviced there yesterday, an amazing experience! Booked four days in advance, forgot to ask for a loaner, called 1/2 hour before my appointment and they had one ready no problem!
I was pleased to find the service department taking safety measures for staff and customers including a safe zone from the counter and plenty of hand sanitizer and paper towels to use. The entrance is narrow, though, so hard to keep a safe distance when people enter and exit . I commented on this, and when I returned 4 hours later to pick up my car, they had changed the entrance to the main show room, and used the service area doors as an exit only. So impressed!
They kept me informed,, were friendly, listened to my concerns, and were very professional and reasonably priced, great job!
Jag Sahota made my first time car buying experience stress free and transparent. I was very nervous about the whole process but I left the dealership feeling confident about what I was getting. I highly recommend Jag and was really happy with my experience at Campus Nissan! :)
While we didnt end up getting a car here we were impressed with the no pressure tactics of this place. We looked strictly for EVs and the salesman wasn't pushing us into anything. He gave us the info we wanted, we did a small test drive and didn't feel pressure at all. I can see their used Leaf market is pretty good, the 3 white boards were full of used leafs with most already going to customers, some even reserved before the car had arrived. Ev is the future, nice work Nissan!
Sales was great at first, but once we signed they become hard to track down for promised accessories. Service department was very disappointing. Had the new car in 5 time for one problem which was never fixed. Always said the problem was fixed but as soon as we picked it up it was still there. Maintenance was expensive, $330 for an oil change and key fob battery replacement. Service had poor communication and did work we asked them not to and charged us for it (tire rotation when we told them the new winter tires were just put on.) then would forget to do work that it was scheduled for (recalls) Service manager would say they were going to come up with a solution with the cars problems but wouldn’t call back as promised. Dropped it off once for scheduled service and they didn’t find the key in their drop box. They didn’t think to call or see the vehicle sitting there in front of the service department. Went the whole day before realizing after we called to see if the car was ready.
Just over all poor service for a dealership. I used to be in the industry and was shocked at the level of service we got from such a large dealership. Wife was so tired with the car always being in the shop and the poor service that we sold it after only a year and now drive a Ford.
One star for the sales department. My wife contacted the salesman 2 time just to arrange a time so she can come in to put down a deposit for a new car. After arranged the appointment, both time the salesman designed not to be in the office. My wife called him and left him a voicemail and never called her back. So we took our business to other dealer. Well done, Campus Nissan.
We had a very pleasant purchasing experience with George Soloff at Campus Nissan. He genuinely wanted a clear understanding our requirements for a new vehicle. He is quite knowledgeable in regards to the capabilities and limitations of the various electric vehicles in the marketplace. From kicking tires to delivery and follow up, all staff we interacted with were friendly and helpful.
Great experience with Campus Nissan yet again. This is my fifth vehicle deal I have had with Nissan and have no desire to go elsewhere. Peter Luke was awesome to deal from start to finish for the vehicle sale. The dealership has an impressive culture with management, sales and finance working to get you the best deal.
My wife Brenda and I received excellent service from George Soloff when we bought our car and we would highly recommend him. He was very professional and gained our trust quite quickly. George asked good questions and listened to what was important to us. Through those discussions we were able to make a great choice on our vehicle. We never felt pressured or rushed and appreciated the time that George spent with us. Following the purchase he has taken the initiative to follow up with us a few times to check in and provide additional information about the car and features.
I just had an oil change service done. They were efficient in every way and had good communication (they texted to ask if I wanted other issues fixed, and to let me know car was ready). My car was washed and vacuumed too, nice bonus which really saves me time! Their hours are long so I could get to and from work, and they offered help to get there (which I declined in favor of walking). They sent an automated appointment reminder in advance. They appear to have lots of staff so I was served quickly at every step. Helpful customer service. I'm happy with everything, and I don't even drive a Nissan.
I took my Nissan Rouge 2014 in for service on October 4th. Paid $133.79. Inspection report recommended rear pads and rotor machining. Parked my car in my garage on Oct 11th for the long weekend. On 15th (Tuesday) the car won't start. It didn't detect both the fobs. I called Nissan Campus to inquire. They recommended new batteries. I was surprised to learn they don’t check the fob battery when the vehicle goes in for service. Anyway, I went to the dealership, got new batteries and the vehicle still won't start. I opened the hood and noticed a lot of built-up around the battery terminal (image attached). I checked the inspection report again to see if I missed anything. There was no indication of any issues with the battery. In fact, the battery test report showed "Good Battery" (image attached). I also noticed one of the fluids was at its minimum level (image attached). I again checked the report to see if it mentioned anything about the fluids. It shows all fluids were topped up (image attached).
I called Nissan Campus and they suggested to bring the vehicle in for an inspection. They gave me Totem's number for towing the vehicle to the service centre. I called the company, they sent their guy who came and found the battery wasn't registering enough voltage. He was surprised to learn the terminals had so much built up and the vehicle had just been serviced. Anyway, he jumped start the vehicle and charged me $73.08.
When I took the vehicle in, I asked why I wasn’t told about the battery problem last week. I was told the battery didn’t have any problem then. The technician noticed dirty terminals but forgot to mention it in the report. No big deal! In fact, he maintained the battery was registering full voltage even after bringing the vehicle in. They just couldn’t figure out why it wasn’t igniting the engine. He suspected a bad cell (image attached) and therefore recommended a new battery (image attached). I paid another $255.45 (image attached).
When asked about the fluid level, he maintained the fluid level was fine. Even though the picture clearly shows the fluid level was at its minimum, he didn’t care. I checked the user manual and it says fluids should be between min and max levels.
We pay a premium at this dealership for the service we receive. Reason, we pay this premium is for the piece of mind. We hope our vehicle is in good hands. However, when instances such as this occurs it makes us wonder if we are putting too much trust in the dealership. To me it’s a double rip-off. One they break our trust, second, they charge us for the service they claim they provide but in fact they don’t. I guess they know we have little choice. For example, if I own a Nissan there is only one service centre in Victoria. The other is in Campbell River. So, my options are limited.
Anyway, I took time out of my busy schedule to share my experience so people who are thinking about buying a vehicle at this dealership can be warned. Please think twice. It’s not worth it.
I appreciate you reaching out to me. You haven't answered the key questions:
1) Why the inspection report didn't mention terminals had built up. Reason I ask, had I known this I would have asked you to replace the battery. I did it to my Mazda just last month. When brought to my attention, I asked the service centre to replace it. It's not worth relying on a battery which has past its service life.
2) Is the fluid shown in the image at it's optimum level? Zoom in you will see it barely touches the Min line.
3) If you don't check the battery in the fobs, don't you think it's time you do? fob is an integral part of the vehicle. If the vehicle is getting inspected why not the fob? Why make your clients go through this inconvenience? You have the vehicle, you have the fob why not check it?
I am thrilled with the purchase of my first electric vehicle, the Nissan Leaf from Campus Nissan. My salesperson George Soloff was really wonderful. He was so genuine and patient with all of my questions, I never felt pressured and he really helped me weigh options between previously owned and new vehicle to figure out what was right for my financial circumstances. He was super kind to and funny with my 5 year old son and went over and above by helping me tow my tent trailer to make room for my new vehicle. Everyone at Campus Nissan was really nice to me, but George truly made my experience of buying a car for myself (for the first time on my own) so positive! Incredible customer service, thank you!
The staff at Campus Nissan went and continue to go above and beyond. They demonstrate a level of expertise that surpasses expectation. Recently, they helped my sister purchase a new vehicle. While at the dealership, Bobby and Peter managed to elevate the experience into one that was rooted in compassion. They build a quality rapport, they listened, and asked the right questions. They took the time to explain, teach, and assist. Thank you to Bobby and Peter for being integral in an effortless car buying experience.
I Love my new Nissan Rogue!! It is such an amazing ride and I had the best experience at the Campus Nissan dealership! Bobby and Peter are the best and were very helpful and knowledgeable! They were friendly and made my experience of buying a new car stress free, I definitely recommend anyone to go if they are looking for a new car and wanting amazing customer experience! Thank you!
George helped us choose the best Leaf, and Terry got us nicely into it. We were well taken care of and I'd gladly recommend any of my friends to seek out George. We love our new car
OK, don't want to make this sound over-the-top but we enjoyed buying our new Titan from Campus Nissan. Our salesman George was very patient and knowledgeable and also a good coach. Thank you to the friendly staff at Campus for creating a stress free environment when making such an important investment.
I was dreading buying a new car, but I saw an ad on Campus Nissan's website and I called and was directed to Nick. I can highly recommend dealing with Nick. He is knowledgeable, very polite and very helpful. No matter what we asked, he was agreeable. My girlfriend was very impressed as well. Nick offered to drive her to a nearby mall while I did the paperwork and waited for our car to be detailed and gassed up.
From the time we entered the dealership until we left three hours later, we looked at various vehicles, had a test drive, went through the negotiating phase, did the financing, and got insurance. He spent time showing us all the features we did not realize the vehicle had, even though we had been driving the same model rental car for months. We drove away in a shiny new car. Nick was guiding us through each phase. Call first and ask for Nick to help you. You won't be sorry.
So far I've found them to be very helpful to me in determining what my wants and needs really are, and how that impacts my budget. I feel comfortable with my representative Jim, and I'm confident he will do the best he can for me.
Bought my car from Campus Nissan, many people in my family bought from Campus Nissan; great staff, great service and even lent me a loaner car while mine was being serviced!
Only reason for missing a * is because they replaced a burned out headlight, and now the new headlight is noticeably dimmer than the other so looks slightly off.
But otherwise great place and fantastic service!
We contacted a CAMPUS NISSAN through their website last week and had a very fast response from George who bent over backwards to accommodate our crazy schedules. 2 test drives in two days and yesterday we drove off with a fully kitted-out 2018 LEAF. George's customer service was top notch - he was personable, professional, funny and not at all pushy. He was quick to show us apps we can use to trip plan and charge up. Great follow through today as well when he checked in to see how we were doing with the car and reminded us again to stop by and ask questions whenever we needed. Thanks George! You are awesome.
Met with George and Doug on the weekend to look at some vehicle options. They were friendly, kind, and tried hard to come up with the best options for me. I felt heard and didn't feel pressured which is hugely important. Both super personable which made my experience so much better! George is also a super efficient and reliable communicator through texts and phone calls. I'd recommend Campus Nissan for sure!
We had such a fantastic experience with George Soloff when we bought our LEAF. If I could give him double the stars I would without a doubt. He took the time not only before the sale but also after. His great positive energy allowed the process to flow smoothly as well as his knowledge. He was very friendly but also professional and I know he will continue being so even when we are not buying a car! Thank you George! I am sure you will continue having many more satisfied customers.
We worked with Steve Carless to purchase our first electric car, the Nissan Leaf. He was so helpful, without pressuring us. We felt confident that we had chosen the right car to meet our needs. Steve walked us through all the steps and can't say enough how pleased we were with the whole process. Thank you, Steve, for helping us go green. 😀
I recently purchased a vehicle with the help of George at Campus Nissan and couldn’t recommend him more! I live out of town and he helped me find my dream car over the phone. He was so kind, attentive, and helpful, and found a car that ticked every single one of my boxes. I was a bit nervous, but George put me at ease and made me feel like his top priority at all times. He even checked in days after to make sure that all was well and my new car was still perfect for me. I am incredible grateful to him and the team at Campus for assisting me with this process and will absolutely go back when it’s time for my next car! 12/10!
As returning clients to Campus Nissan we were very lucky to meet up with George Soloff. He was very efficient, and helpful right from the first email! He was so accommodating and answered every question we had. If he didn't know the answer he quickly found out from another source. He answered texts immediately which is pretty unusual nowadays.He was not pushy or high pressured which we appreciated. He showed and explained all our options and when we decided on our vehicle he was very professional negotiating a deal to our satisfaction. Above all he is just an all round good guy with a big smile and a great sense of humour! If you are thinking vehicle head over to Campus and be sure to ask for George! You will be more than pleased!
As returning clients to Campus Nissan we were very lucky to meet up with George Soloff. He was very efficient, and helpful right from the first email! He was so accommodating and answered every question we had. If he didn't know the answer he quickly found out from another source. He answered texts immediately which is pretty unusual nowadays.He was not pushy or high pressured which we appreciated. He showed and explained all our options and when we decided on our vehicle he was very professional negotiating a deal to our satisfaction. Above all he is just an all round good guy with a big smile and a great sense of humour! If you are thinking vehicle head over to Campus and be sure to ask for George! You will be more than pleased!
Jag was excellent, he listened to what I was looking for, was respectful when I said I wanted to look at a few other car lots and helped me find the car that I wanted. He didn't try to up sell me, he wasn't pushy, he answered all of my questions patiently until I found what I wanted. When my son was looking for a car, I took him into Campus to see Jag and once again, Jag worked to find exactly what my son was looking for, actually he got my son what he was looking for with several extras and at an excellent price. I highly recommend Campus Nissan and Jag in particular. He's respectful, not at all pushy and really listens to help you find what you need.
Campus Nissan also supports local charities like Power to Be which helps people accomplish things they might never have the chance to do.
Nothing but good things to say about my experience with Campus Nissan!
Purchased a 2018 Leaf SL ( pretty trick ride) our 3rd vehicle spanning 25 yrs from Campus Nissan . Nice to see the folks that sold us our 94 and 2005 Pathfinders. Great place to get greener. Thanks Kevin and long time friend Don
Haven’t purchased a vehicle yet but sales rep Michal Cwiklinski was very well-informed and had a low-pressure approach which made the visit enjoyable. Would definitely consider returning in the future.
If I could give George Soloff at Campus Nissan more than 5 stars I would! He made my experience buying my first car amazing! He helped me pick out a car that not only hit all my must haves, but also helped me stay within budget. He has also helped me beyond my buy, being there to answer any questions I have over text. If you're looking to get a car, George at Campus Nissan is the way to go! :)
Just purchased a used car from Nissan. I had a couple sales guys help out but it was George that settled the deal. Not pushy and has been super helpful along the way, even after leaving the lot.
And the coffee was pretty good too 🤣.
Fantastic customer service. Everyone I dealt with was honest, quick and efficient. George S was my sales person and was not pushy at all and checked in on how the car was a few days later. I reccomend Campus Nissan and will most likely go here for my next car!
Wanted to take this opportunity to say what a fantastic experience my son and I had with Campus Nissan and the service from Mike Cwiklinski....He made the process easy... he sold us what we needed for a new driver, not just selling us something to make some commission. He truly listened and cared about what we were looking for. My son can now drive to school, lacrosse, and any other activity with the reassurance and piece of mind of a quality car. Thank you Mike! Will definitely refer others...
George was an absolute pleasure to work with, he went above and beyond in order for us to get the car we wanted within our specific budget! Doug from financing, was also a joy to work with. Although we did come across a few obstacles, as George said "The best things in life aren't easy" despite everything we got to drive off the lot in our dream car! Highly recommend doing business with Campus Nissan, and if you work with George, you will not be disappointed!
Very encouraging and inviting as business is obviously productive and lots of employee just focusing on their task. I'm happy I'm going to drive " from now on" the NISSAN Z.
Worst brand new car I have ever had. Bought a new 2017 Rogue just last year, used just above half a year, put only a bit over 12.000 Km. Then everything seems to go wrong. Within first month, noticed engine weird noise, A/C weird sound. The tech said it's all fine all normal, can't find anything wrong. Then, another four months down the road, the brakes started screeching at first few applications. Phoned the service department, they blatantly told me "All Nissan cars make these braking noises. All normal, all good." When did brake screeching sound became industry standard? Another one month down the road just after my 6 months regular maintenance, my passenger side door started rattling too. I was told the arm rest wasn't securely tightened. My driver side mirror signal indicator also started fogging up with moisture. They didn't fix it and told me blatantly again, "This is normal condition as we have ventilation holes, it's very normal that the water droplets get into the LED lights." I told my concerns to the sales manager, he only downplayed it by saying he has seen worst case scenarios, mine isn't a big one. Guys, don't bother paying for a 5 year service plan, that's what I did, and that's what you will get. Painful experience. Will never go back if I don't have to. BTW, contact their sales manager several times, never heard a word, don't know what excuses they will give me this time!
New updates, with my last maintenance, my driver side window started a scratching sound a while ago, sound like the rubber got caught onto something, Nissan had to take it apart and redo the work. Then, just last month (still under 20,000km), my driver side passenger door started a screeching sound too as if you were opening an old rusty wooden door. Will be phoning their manager as I just saw their response.
The Service team and the mechanics Anthony and John went the extra mile today. They sent me home stoked on Campus Nissan. I'm really happy with my leaf and the service I get from these guys. Also, the sales team are easy going! Dog friendly - even my dog loves it there. haha
Had an excellent experience with Ben, Jim and Bobby. All 3 were kind and great to deal with. Didn't feel pressured and were helpful with my 2 children there with me. I was explained everything in the car and left happy with the deal.
Went back to Jim again and he was great. Helped get us into a vehicle more suitable for our family.
Caution regarding service at Campus Nissan. Booked my Leaf maintenance using their website and was quoted $39.88 for a simple battery report that the dash LCD had notified of in the car. Bonus - the $39.88 also included the tire rotation that was also showing on my LCD screen.
Arrived at the appointment to be told that it was going to be $320+ for the service today. I politely inquired as to how the online booking was $39.88 and suddenly it is over $300. Service guy next to mine pipes up and says that "these cars aren't maintenance free" and tells me you have to change the transmission fluid regularly. He was condescending and rude. If you do your homework, the Nissan Leaf maintenance guide only says you have to inspect it up to and beyond 120,000 miles.
They also threatened my warranty if I didn't pay up even though the only warranty I have left on the car is the battery warranty - which I was there for. BE CAREFUL AT CAMPUS NISSAN. Pay attention to your maintenance guide or you will get fleeced. They ended up providing the battery report for $45 plus taxes and the nice service woman told me under her breath to change the brake fluid when I get a chance. On the positive side, they did wash and vacuum the car like they promise.
I bought my Versa from Campus Nissan and had a truly wonderful experience. As a first time car buyer, I was very anxious about the whole thing. Everyone tells you different things and warns you about car salespeople so I had no idea what to expect. My salesperson was Chris and he was kind and patient with me. He went out of his way to make sure I was comfortable with my decision and even if he was getting annoyed at my constant questions, it didn't show. I have zero regrets with my decision and I love my Versa. Thanks, Chris!
The only thing preventing me from giving Campus all five stars is that when they sold me my car, it didn't come with headrests for the back seats. I pointed it out before signing anything and they told me they'd see if the previous owner had them and if they didn't, they would order them for me. I purchased the car in March and it is now nearly July and I still don't have my headrests (a major safety concern). I had to contact them after a couple months went by without a word to see what was going on and was told they were on back order. I contacted them again this week and have been told their ETA is August. I've worked in retail and I get it, back orders happen and they suck...but a 6 month back order? A call would have also been nice right from the get go to tell me they were back ordered, but not forgotten (which is how I felt, forgotten).
TLDR: They are kind and helpful here but if you need to order something from them, it may take up to 6 months.
NISSAN dealerships are price fixing there vehicles.
Terrible experience with this dealership. Found a 2015 Pathfinder SL with the tech package online they had it listed for 35988 the vehicle has 25,000 kilometers on it and 5000$ accident on it as well, (Kelly black book prices the vehicle at 32200 not including the accident)
Keeping all that in mind
I could buy a 2015 Pathfinder SL with the tech package at Morrey Nissan in Coquitlam for 35978 with a mere 22km on it and no accidents
Sales manager Rick would only come down in price to 34,000
I put in a cash offer of 36,500 and was refused. I asked if there was anymore room to move on the vehicle so we could make a deal and he flat out refused to move at all.
Campus Nissan is a first class shopping experience. I'm completely happy with my new Frontier Pro4x. The sales staff are professionals. Special thanks to Cole Reinhart and Mandu Goebl for making the whole transaction effortless. Highly recommend Campus Nissan to anyone shopping for a vehicle on Vancouver Island and beyond.
Well despite having ultimately selected a different brand, the people here are genuine and enthusiastic about their product line and they sell the features as they perceive a car best suits the customer's needs and they do it without any pressure, very well.
My wife and I were impressed with the courteous way one of their salesmen Frank introduced us to precisely what we were looking for and if not for a slight lack of engine power options in a model we fell in love with, we would have become proud owners of a Nissan product faster than we had ever imagined. A great place to shop new high tech cars. Thanks guys! Maybe next time. Two thumbs up for excellent customer service.
Great service department. I have nothing but good things to say about them. I'm now in Calgary and have to deal with Hyatt Infiniti...suffices to say I am now selling my G35. Who ever is running the show at Campus keep it up you are doing a great job.