I had a dead key and they got me on the way within the hour. Very great service and extremely nice people in parts service and reception. Highly recommend this dealership
We just purchased a car from Vernon Nissan last week. Our sales agent was Calvin.
Calvin was kind, and attended to our needs with great care.
He gave us the best deal he could and treated us with respect.
The sales manager was also very caring and kind and did his best to help.
We visited a few dealership in Vernon and Kelowna and found Nissan scored above all the others.
It was a very good experience.
We love our Nissan Rogue.
The Clarks
I just bought a used truck from Ross at Vernon Nissan. It was a great experience. I've been looking at trucks up and down the valley for a month now and nobody was willing to even negotiate. These guys not only negotiated but sold me the truck lower than my offer!! Highly recommend!!!
Go see Ross!!
*Posting on behalf of my Filipino friend*
My friend purchased a CERTIFIED used Nissan with Nissan's Security+Plus® Platinum Protection Plan Extended Warranty from Vernon Nissan that was 1 year old with 28,000 kilometers.
Background Information - My friend is female and English is her second language. At the time of purchase she was new to Canada and did not speak English very well.
According to Nissan Canada a Certified Pre-Owned vehicle gets an obsessively detailed inspection prior to earning the Certified status. A Nissan-trained technician ensures the highest standards for each vehicle, in a 169-point inspection process.
My friend was upsold to purchase the Security +Plus Platinum Protection Plan (Extended Warranty) which was an additional $2,500 which covers an additional 1,900 components. After the purchase, Vernon Nissan would email her every 3 months telling her that she needed to come in for service, being naive she would bring her car in for "service". Unfortunately, the service staff did not have the decency to inform her that her car was not due for service. Instead the service staff at this Vernon Nissan Dealership took her car into the shop and performed a $650 radiator flush and brake inspection!!!!! This was CONDUCTED only 6 months after purchasing a CERTIFIED USED NISSAN!!! WHAT HAPPENED TO THE 169 POINT INSPECTION THAT WAS JUST CONDUCTED ON THE VEHICLE 6 MONTHS AGO!!!!! WHY WOULD ANY MECHANIC OR SERVICE STATION CONDUCT A $650 COLANT FLUSH AND BRAKE INSPECTION ON A CAR THAT HAD THE COOLANT PH AND BRAKES CHECKED 6 MONTHS AGO ON A CAR THAT WAS ONLY 1 YEAR OLD WITH VERY LOW KMS???????. There was several other unnecessary service that was performed on this vehicle. Keeping in mind...this individual also purchased the " Security+Plus® Platinum Protection Plan at the time of purchase. The NISSAN service manual book indicates a coolant replacement at 168,000 km! This dealership would also do oil changes prematurely. Nissan states that oil should be changed every 8,000 kms. This dealership was doing it every 3,000 kms. When I brought up our concerns to the General Manager he just passed me over to the service manager that told me that this is standard service practice and blamed it on the previous staff that was no longer there. All they cared about was getting rid of me so I would not make a scene on potential new customers. I also saw the General Manager imitate and make fun of me with his sales staff while I was outside. I could see him through the glass. Not the professionalism I would expect from a General Manager of a car dealership. This dealership not only took advantage of someone that was naive but also failed to correct their unethical behavior. Shame on you. The authorities should be aware of your business practices.
IF YOU ARE NEW TO CANADA OR NAIVE ABOUT WHAT IS NORMAL DEALERSHIP PRACTICES STAY AWAY FROM THIS DEALERSHIP THEY WILL NOT BE HONEST WITH YOU. COMPLAINT TO THE BBB and CANADIAN AUTOMOTIVE DEALERSHIP ASSOCIATION WAITING TO HAPPEN.
We just bought a 2010 Nissan Pathfinder and Calvin was the sales person we worked with. He was very quick to respond to phone calls and emails and did a great job making the purchase a smooth experience.
He and Vernon Nissan stood behind the product to make sure everything was in good working order on the vehicle prior to purchase. I highly recommend.
I am blown away by the care and service from the entire staff at Nissan. What a joyful experience.
Everyone goes out of their way to be of help. If you haven't considered Nissan, you sure should!!
THANK YOU NISSAN VERNON
I bought a Nissan Maxima from Vernon Nissan. I was in a direct contact with Garret and I should mention that he is a true professional, supportive and respectful sales manager. I am living in Calgary and found a great deal online. I made all the arrangements over the phone in order to buy the vehicle. Garret made everything simple and straight forward for me. I drove 6 hours from Calgary and picked up the car. Everything was smooth and quick as Garret promised. I visited many dealships before buying my Maxima and never saw such a professional and honest dealship similar to the Vernon Nissan.
I am very thankful for your service and I refer all my friends to you. Thanks for your great service Vernon Nissan.
l was satisfied with this dealer because they make their customer happy!!
I wanted to take a minute and say that I was talking to Jackie Bickel in March about my options for financing a new vehicle and I was really impressed with her knowledge about what would be the best and most economical way to proceed. But what I was the most impressed about was that I didn't feel like I was being 'sold" to or pressured, but that she really had my best interest at heart. When I am ready to move forward I know who I will be dealing with - Jackie at Vernon Nissan!
Do not trust this location. I have had my car for two years and regularly have it serviced. In between a single oil change my car went from being in great condition to all the tires, brakes, and rotors need to be replaced. They did an inspection and said the engine was leaking but we changed the oil for you, that made a lot of sense! $74! I had an issue with a sound coming from the vehicle the guy said I don’t know what it is but I can tell you it’s not covered under either of the warranties. Well good thing I paid for a double warranty! He couldn’t tell me the problem but knew it wasn’t covered? How’s that possible? This guy was supposedly the manager. I can’t believe the level of dishonesty, so disheartening.
I went in to find out if I qualified for financing for a new vehicle. Jackie helped me figure out what my credit rating would allow me to buy. She was super friendly and helpful. I had a great experience! With her help I can finally get the car I want.
Spike with a nice man named Adriano who helped me looked at options about installed a upper-market dashboard cam for a car I recently purchased. Really impressed with all of the research he did on both the camera and the installation for me. Great service!
Tammy in service and Kevin where such an amazing help when I brought my suv in for a check up. They got me in very quick and my vehicle was looked after just as quickly. The service was well priced and I left there feeling like I was well taken care of.
Thank you again for all the help and for making my service appointment so painless
I highly recommend them to anyone looking for great service.
We made our purchase at Vernon Nissan after months of being on the fence. Adriano Scaldaferri was the Sales Rep who helped us beginning to end and was excellent to deal with. He answered all my questions quickly which was a bonus for us. When Adriano was not available Matt the Sales Manager jumped in and also helped us. Overall an excellent experience dealing with Vernon Nissan. I look forward to dealing with them next time.
While helping our daughter research a new vehicle we experienced top-notch service from the Vernon Nissan team. Adriano provided knowledgeable, professional, enthusiastic, courteous and personable service. It was evident that there is a positive team approach at the dealership with Matt, Sales Manager, and the Service Department lending their support to make the overall experience of her car purchase very positive. Thank you Vernon Nissan!
Adriano and the whole team at Vernon Nissan were so helpful, professional and friendly throughout my entire car purchasing process. They answered all of my questions and I felt 100% confident in the product I was getting. They also worked with my budget and requirements for a vehicle. It was definitely worth driving from Sun Peaks to purchase my car at their dealership and I am very happy with my new Nissan Rogue!
A huge heartfelt thank you to Rene and the Service team at Vernon Nissan. The service I received from them went way above and beyond what I ever expected. I did not have an appointment on a Saturday afternoon, they took my car right in, found the problem right away, fixed it up and got me on my way in a matter of a half hour and no charge...really!
Can't thank Vernon Nissan enough and dealing with Rene was the absolute best experience, I will certainly never forget. Thank you again!
Easiest car shopping experience ever!!! Thanks to Evan and Candice they made this easy and seamless with our trade and into a different vehicle. They were super conscientious of our time, especially when we came back to finalize the purchase, getting us on our way in about 35 minutes! Thanks again, highly recommend Vernon Nissan
The team at Vernon Nissan is awesome. They have a lot to choose from. When I was shopping for a car, they had the best deals. When you see the cars, they’re also in great condition too! Thank you Kevin and crew!
Purchasing a vehicle is one of the biggest purchases you will ever make... so it's critical that you find a team of people that you trust! Kevin M. has been assisting my family getting us the BEST deals for over a decade! My family and myself couldn't be happier with the service that we have received and we highly recommend Kevin and his team. Honest, reliable and goes the extra mile to get you in a vehicle that you will be happy with! Thank you Kevin and Vernon Nissan!
Great vibe and outstanding customer service! I stopped by this location to browse some options and the gentleman that helped me out (Adriano, I even asked his name) was incredibly friendly, welcoming and helpful. The approach never felt pushy or overwhelming which is hard to find these days. I will definitely go back to review my options and would recommend this dealership to everyone, you'll come out a more knowledgeable person.
Vernon Nissan made my purchasing experience extremely comfortable. They gave me better value for my trade than I was offered at several other dealerships – including the dealer I bought it from originally! I came back after I took delivery to inquire about snow tires and found the same level of professionalism with the parts and service team. I would highly recommend this dealership!
I’ve had a Nissan Rogue for years. It’s been a great vehicle for me. When shopping for this one, knowing I was going to keep it for a long time, we wanted to make sure everything was perfect. From beginning to end, the team was awesome at making sure everything was scheduled and lined up perfectly for our needs. Kevin and Adriano are outstanding. We have purchased many vehicles and these guys take looking after customers seriously.
They keep in touch with me all the time and we didn’t feel disconnected from them once we made the purchase. Kevin always says Hi to me whenever I see him and makes sure we are still happy.
We’re calling you when we’re ready for another one for sure, Kevin. Thank you for everything!
Kevin and his staff at Vernon Nissan are second to none in their customer service. They are knowledgeable and friendly with a non-pushy sensibility and truly want to find the best fit for you. I would not hesitate to recommend seeing Kevin or his sales reps for a great automotive experience.
Exceptional service every time I have dealt with Kevin Murota! He goes above and beyond to help where and when he can. The team he runs always greet me with a warm smile and seem to genuinely enjoy their work environment. If you need a new whip you definitely won’t go wrong at Vernon Nissan! :)
I recently serviced my vehicle with Vernon Nissan. My experience was pleasant and the staff were easy to deal with. Rene, the service manager, was great. He was honest and sincere, and he was able to answer all of my questions. I also had the pleasure of meeting with Kevin, the general manager, who was very knowledgeable and personable. The staff make the service experience feel smooth and stress free. I highly recommend this place.
Professional service with open and friendly door culture. I have a family and I trust them with my transportation needs. Best car dealership in Vernon. The general manager Kevin is the most knowledgeable and down to earth chap, go see him for the best customer experience ever!
Great people all round! Very helpful and accommodating. If you want a new car, Nissan is the one!!
the manager kevin is a great guy to work with. quickly resolved a major issue I had and fixed my hesitation on dealing with nissan. will be back.
WARNING WARNING . RIP OFF. THESE GUYS OVER CHARGE FOR PARTS AND TRY TO TALK YOU INTO WORK THAT DOES NOT NEED TO BE DONE. GOT QUOTED $120 FOR THE 2 MINUTE JOB OF CLIPPING A SMALL PIECE ONTO THE DOOR HANDLE AND THEN TOLD THEY WOULD CHARGE $100 FOR THE PAINT TO PAINT A 2 BY2 INCH PLASTIC PIECE. STAY WELL AWAY IF YOU CAN.
We recently had some issues with leaking brake lines on our 2006 frontier which as it turned out was serious safety issue. The service Manager Rene Pellerin and mechanic Ted Blaney went well above and beyond their normal duties ensuring our vehicle was repaired in a very timely fashion which entailed staying late on a Friday to get the job done. Rene ensured the repair cost was much more than fair despite having to acquire parts locally. Tremendous work and extremely hepful service department at Vernon Nissan.
I know car dealerships have an area to wash cars. The service dept didn't even wash our car, not even a little after a $2000 bill. VW washes and vacuums after just an oil change.
I phoned Vernon Nissan on July 10, 2019 as we had found a car online that looked very interesting. I was connected with a Sales Consultant, Adriano Scaldaferri, who was not only exceptionally pleasant, but extremely helpful and knowledgeable. He told me all about the the new Nissan Versa Note SV, then took pictures and sent them to my wife and I so we could see the car from all angles, both inside and out. We later made an appointment to to meet with Adriano the following day. He was a total pleasure to deal with, and went through every aspect of the car, so we could make an informed decision. We then test drove it and decided to buy it. Adriano made all phases of the sale go very smoothly, never pressuring or rushing us, but making it all a terrific stress-free experience.
We love our new car, my wife being able to drive it home that very day. All employees at the dealership were so helpful. Adriano, will always stand out to us as being both a fine person, very professional, and a real asset to your company.
Sincerely, William & Laraine
Adriano, Evan and Candice were outstanding. Product knowledge was amazing. We love our Rogue.
⭐️⭐️⭐️ Knowledgeable - Professional - High Degree of Excellence ⭐️⭐️⭐️
We contacted Kevin Murota towards the end of June, enquiring about the Rogue model of Nissan. We have known Kevin for quite some time and trusted his knowledge and experience to give us the information that we required. Kevin went above and beyond providing us with three different Rogue comparisons and even went so far, as prices, different options, availability and colour in stock, and possible trade in scenarios with our existing vehicle. After reviewing all the info and thinking about it for a couple weeks we emailed Kevin saying when we would be coming in. He quickly emailed us back indicating he was on a family holiday but put us in touch with Evan Jones at the dealership with whom he sent all the correspondence to of our previous emails. Upon arriving at Nissan, Evan greeted us and I must say from the start, was professional, extremely knowledgeable and one of the most respectful young men that we have ever had the pleasure of dealing with in buying a vehicle from. After agreeing on a model and colour we wanted Evan then introduced us to Candace Wall their finance manger who sharpened her pencil and made our deal happen. She too was extremely helpful and knowledgeable and took the time to completely explain our financial options. Everyone one of these “Team Members” made us feel important and respected. Words cannot fully describe how they made us truly feel. This complete experience was 5 stars ⭐️ all the way. We would not hesitate to recommend to all of our family and friends.
J & P. B.
Good place to relax and wait for your car to be worked on. Fixed it relatively fast
Jim Bersey helped me purchase my new Frontier. 10/10 service. Great guy, knowledgeable and on-point. Highly recommend Jim.
Went in to get a “peace of mind” inspection performed on my vehicle, prior to buying out the lease.
Had some concerns with a previous service my wife had done on the car, which sales advisor Tammy explained like a pro.
I’ve had a 5+ year relationship with this dealership and despite some employee turnover, always seem to deliver a positive customer experience.
Shout out to finance mogul Candice, who was more than happy to assist me in the buy out process.
Went in to get a “peace of mind” inspection performed on my vehicle, prior to buying out the lease.
Had some concerns with a previous service my wife had done on the car, which sales advisor Tammy explained like a pro.
I’ve had a 5+ year relationship with this dealership and despite some employee turnover, always seem to deliver a positive customer experience.
Shout out to finance mogul Candice, who was more than happy to assist me in the buy out process.
Today my 16 year old daughter and I were on our way to Vernon Nissan to pick up her first car. Can you imagine saving empties at the age of 10 and 11, babysitting at 12 and 13 and finally getting a job at 14 so you can save enough money to buy your own car at 16? She did it! All by herself. She was super cute this morning, trying to pick out her outfit for her photo with her first car.
I just received an email from the Sales Manager who has let me know that he has sold the car from beneath us. In spite of me providing him with my credit card Tuesday afternoon for a deposit, he later took a deposit Tuesday night (his words) from someone else. He then has the audacity to follow up with, "I could work out a great deal for you on another similar vehicle, would you be interested?"
You decide if this is the kind of company you want to deal with.
2 MONTHS LATER UPDATE: As per the managers response below, it has now been two months since his response and I have not received one email with "a similar replacement" offer. My parameters were simple - Honda, Nissan or Toyota, under $200,000 kms, must have a/c, under $8000. If you go online, there are hundreds that fall under this category. One must question the capabilities of this dealership that, in two months, they could not find a single one. When this is your hard earned money, don't you want to work with a dealership that has integrity and stands by their word?
I have been buying vehicles for 25 years and never had such a horrible experience.
I Dealt with Evan Jones and I couldn't be happier with the level of professionalism Evan and the rest of the team delivered I will definitely be back for my next vehicle! thanks for my new car I love it!
Salesman Evan Jones at Vernon Nissan is absolutely amazing to deal with, no pressure, relaxed and helps you find exactly what you're looking for. He always has a joke up his sleeve and makes the experience of buying a car like it should be; positive, upbeat and exciting! Thanks evan Jones for making my experience at vernon nissan extraordinary!
We Purchased a new to us 2015 Nissan Versa Note. Our experience with the entire staff at Vernon Nissan was excellent. It started with Evan Jones our salesman, he was honest professional and sincere in his approach and dealings with us. Ended with Candice in the finance department, whom ensured the level of service carried thru til the close of the deal. I must mention David and Brian in the sales team as well because they backup their Team perfectly. Great job every one. Thanks for making our purchase seamless.
Kevin Murota and his team are fantastic. They know they're product knowledge, are extremely courteous and their full disclosure business practices are very refreshing in this industry. I love how you don't charge documentation fees! Thanks again for making everything so simple Kevin!
I was just passing through on a family holiday and stopped in here as I drive a Murano. My tire was deflating with every km and I was hoping for a miracle. I came into the shop and the service manager was ready to help with me barely getting my story in. They filled my tires, checked the pressure on all four and sent me on the way free of charge! I would come back here in a heartbeat. Awesome staff and awesome service!! 10/10 would recommend.
I recently purchased a used vehicle from Vernon Nissan and I had the BEST experience! Everyone at the dealership was so friendly and helpful.
My salesman Chad helped me out every step of the way. This was my first purchase through a car dealership, so I was a little nervous because I had no idea how it all worked, but he made it so easy and explained everything!
I would absolutely recommend Vernon Nissan to anyone looking for a new or used vehicle. They rock!!
We would highly recommend Megan Bucar, Sales Consultant at Vernon Nissan. She is most personable and knowledgable about the vehicles she sells. The rest of the staff were equally friendly and helpful. This is our fourth Nissan vehicle and Vernon Nissan never disappoints us.
Chad made the whole process easy and stress free. We will definitely be back to do business with him when we are ready for another new vehicle. The whole team here was very professional and helpful. Cannot say enough about how well we have been treated.
Purchased a very nice car at Vernon Nissan, Great experience at this dealership, our sales Consultant, Chad Bachelder was helpful in all ways and went out of his way to answer all our questions...Thanks Chad! I highly recommend Chad and Vernon Nissan.
This dealership was amazing, They treated us great and we got the best deal around. Vernon Nissan's sales staff treated us like family and made it an absolute pleasure to do business. They even called after we bought to make sure everything was good. If all businesses treated their customers this way shopping for anything would be a pleasure. Thank you Vernon Nissan for an awesome experience. We will be sending all our friends and family to see you.