Dealt with Jerry Scarfo , was pleased with the price and service. Only issue was the new Pathfinder I bought had a dud battery which failed a few days after driving it off the lot. They towed it back after the long weekend and had it back in my hands the same day. No problems since and love the car and price I got!
Awesome and friendly staff
I had an awesome experience negotiating the price of a new car and trade in. All done within an hour over the phone and email. Probably one of the best experiences I've had. However, the pick up experience (with Taoson) was pretty horrible. They didn't know I was coming in, although I phoned a day earlier to confirm. No PDI was done, although I paid that fee. Drove off, realized there was no SD card in the navi system, had to go back. They forgot to tell me my rear mudguards weren't installed. Had to phone and ask why they weren't on. So, great negotiating experience but the follow-through on pick-up was very, very bad. I'd say even horrible.
I had a great experience at Southside Nissan with all depts. that I dealt with. I especially enjoyed the knowledge of my sales consultant, James Ting and the time he spent with me showing me how to work the electronic and navigation gadgets with my new Rogue!
great customer service!
great service and really good attitude
Staff were very friendly n took the time to explain things to me..
After contacting me through unhaggle, the salesman showed great motivation to sell the car with a good discount. I received the "unhaggle" discounted price, plus an addition discount on top, as I was coming to their dealership even though it wasn't the closest to where I live
Highly Recommended...
Great Service and very Professional
A+++
The overall experience is excellent. Had some initial communication problem with my sales person James, but he is exceptional when it comes to knowledge, customer service, attention to details and after sales follow-up. 4.5 stars only because the dealer missed adding windshield washer fluid. Highly recommend unhaggle.com and Southside Nissan.
very prompt follow-up and willing to answer questions.
Went on unhaggle.com. Got a reply from southside nissan Rosana. Gave me a quote for the new 2015 Murano. Got approved but had to wait for about two weeks for the car. They gave me the new Rogue free of charge for two weeks while the Murano was making its way to Vancouver. Great service! No hard sell!
Great sales staff!
Great sales staff everything was quick and easy bought a new Rogue and it has been great
James Ting is one of the most lovely sales people I have ever had the chance to work with. He is so nice and explains every single part of the car in detail and asks any sort of question you have. He truly works with you to make sure you get the best car and deal for what you need.
Thank you so much for helping us purchase our first car!
James and Southside Nissan were extremely helpful in all their dealings with me. James and his financial team were accomadating with my remote work schedule and understanding when our situation changed.
Thank you for being a great business.
I went in to lease a new car. Samantha Tao and Christina went above and beyond to help make sure I had a good experience. They gave me a price I was happy with, helped me get the options I wanted and educated me on all the insurances and warranties so that I could make informed decisions. Thank you for making my experience fantastic! Above all I am very happy with my 2020 Nissan Ultima
Really good to make business with you guys. Straightforward , respectful and effective approach. Thank you KC, and your managers for the attention.
I'm not sure why the reviews aren't higher here, I had my car serviced Sept 8 and the staff couldn't have been more friendly or communicative.
It would be impossible for me to be any more pleased with the service that I got from JAMES TING while we were in the process of buying our new Nissan Kicks. James is professional, organized and has a great sense of humour! He knows everything that there is to know about Nissan's and is happy to answer any of your questions. I was well worth the drive from Abbotsford to experience this kind of professional service...and what a great deal! Thank you everyone!!
KC Yau was available and understanding. Positive attitude. When I noticed a problem ( scratch) that did not exist on initial inspection, he made sure it would be dealt with.
Thank you
John Say
Had the pleasure of having James as my car sales man! He did such an awesome job making things work for me! I will definitely refer him to my friends :) thank you james and Nissan!!
Our Sales Consultant, KC Yau, is amazing. He is knowledgeable, courteous and excellent follow up. From viewing to sale to driving off with our new Rogue, the entire staff team worked together seamlessly within 4 hours.
Great experience! James made everything very easy and was accommodating of my busy schedule. He was responsive with questions and everything was done quickly and efficiently. Of all the dealerships vying for my business, Southside Nissan was the only one that seemed to actually care that I got the right car for my needs and I am very happy with the car I ended up with!
I would like to highly recommend James Ting as sales representative at Southside Nissan. He is highly professional, informative, patient, attentive, courteous, accommodating, thoughtful, and not at all high pressure. Certainly one of my more positive experiences in more than 40 years of dealing with automobile sales.
My experience at Southside Nissan was great!!! Samantha Tso and Katie Morris were very polite, friendly and customer oriented.
They were very supportive, and provided the necessary information that enabled me to make a purchase that i was satisfied with.
I highly recommend this Location if you're looking for a new or use vehicle.
Samantha Tso and team were awesome when purchasing our Leaf. Sam is professional, easy to work with, responsive and no nonsense. Highly recommend to anyone looking for a Nissan!! Thanks Sam!!!
Asked for a full vehicle inspection. They missed broken leaf spring, broken 4x4 drive, ceased parking brake, torn axle boot, burnt out dash light bulb. Very nice inspection...
Manager told me that they greased some parts, but when I checked it, I didn't find any signs of grease. At least they sprayed (not washed, they didn't even touch the roof) my car and took 39$ for that without telling me.
Eric and Dani are the best workers and they are very kind. We got our job done so quick.
We found a car we liked on the website and came down to check it out. The car wasn’t available but we were able to test drive something similar while Samantha, the salesperson, arranged to have the car brought back for us to see. Samantha was very communicative and within a week we were test driving the car we had originally liked. Between her and the sales manager, we were able to negotiate a fair price, for both our trade in and the new vehicle. The experience was streamlined and convenient, and Samantha was very accommodating and ensured that all of our questions were answered. We loved the friendly atmosphere at Southside Nissan, and were really impressed by how quickly we were able to secure our dream vehicle. We both highly recommend this business and specifically Samantha if you are looking to purchase a car.
Thanks James for providing excellent customer service. I highly recommend this place if you are planning to buy a Nissan vehicle. Untill next time 👍
I was planning a car buyout, which I had initially purchased from Nissan Vancouver. Since Nissan Vancouver is closed, I tried to transfer my file to Southside Nissan, so I could complete the buyout through them. I called their number, and some lady at the reception i think answered, and took my details and said she will have somebody call me back, which never happened. I called them again, roughly after 2 weeks for the same thing, and also tried to explain to her that I called 2 weeks ago and that I was never called back, to which she sounded agitated and rudely replied that I never called, implying indirectly that I was for some reason lying. She however took my details again and told me that she will have someone call me, and till date I have never recieved that call back. Finally, I called North Vancouver Nissan and was given good help and great service.
Recently bought a certified preowned Nissan this week. After going to several other sales lots these people take the cake for most remarkable, they are very knowledgeable about their products, very courteous to customers, very professional and lastly very thorough with everything until the end. No sales pressure like other places I went, no smoke screens about the product you are interested in, and no BS. It was a great and enjoyable buying experience which will make me recommend this Nissan dealership to everyone one I know. The sales and finance staff go above and beyond.
Car was listed on their website as on sale from $18,995 to $16,550. Went in and the manager said the sale price was $17,774. Tried to convince that $17,774 was the best price and didn't even acknowledge the website price. Total waste of time. Was actually planning on walking in and purchasing it today. Don't waste your time driving here if you expect to pay their advertised prices.
I purchased a used car in this store 2 years ago. And they “highly recommended” me purchased a warranty which is refundable with 4 years or 40000 kilometres. I was double and triple checked with them, they guaranteed me that it is refundable once I reach the requirements either 4 years or 40000 kilometres. Recently I reached the 40000 kilometres and I’m asking for the refund from this insurance company and I was told that it could be only valid for reaching 4 years requirement because of the plan I signed. But no one told me this. How ridiculous it is. Cheated me when I purchased the vehicle. I lost couple thousands dollar just because I trusted the store I shouldn’t.
We had a great experience from start to finish using the Southside Nissan branch. Jet was great, he found me a whole selection of vehicles to try and was supportive, organised and not in the least bit pushy throughout the buying process. Then at the end Sandra was awesome helping with all our insurance as we were new to it all, not being Canadian. All in all the service was just what we were looking for and we’re really happy with our new car so far!
Caliph really did a good job showing me the vehicle I wanted, great customer service. On the other hand, Mr. Donald sales Manager did a great job closing the deal for me. Great experience all together from the Nissan team.
I received excellent customer service from Ken, at the service department. Also a shootout to my technicians Kevin, for diagnosing and found a solution to the squeaky noise in my car. The whole services department did an excellent job, well done guys! Outstanding service department! I am truly impressed. Special thanks to Nathan, the services manager.
Went to Southside Nissan yesterday with my mom to see about a new car. Was immediately impressed with James who came outside to meet us and made us feel at home. It was like we'd been great friends for years. His professionalism, friendliness, and expertise is second to none. He introduced us to Christina, who along with James, went above and beyond to get my mom a great deal on a 2019 Nissan Sentra SV..Christina was absolutely amazing, the staff is really the best.. We drove out of the lot with a fantastic vehicle, and great memories.. Thank you James and Christina! Southside Nissan is the place to go!
James Ting is the platinum standard for providing impeccable service and going above and beyond for his clients. In total he spent about 3 hours with me to ensure the car I bought was the perfect fit for me. You will not have buyers remorse when you deal with James.
Just bought my 3rd vehicle from this Dealership in the last 2 years. Highly recommended and they really do treat you like family. Special thanks to Samantha, Katie and Donald for this great experience. Thank you guys again!
The staff are all extremely helpful ,and did a very good job on getting me in my new car. All thanks to Samantha she did an outstanding job helping me! :)
Arranged a test drive for a used leaf, came and drove car. Talked price, said I would go grab lunch while I checked with my wife. While at lunch sent sale rep an email to confirm price, he said that was the best price. Was on my way back to complete deal and got an email saying the car had sold and I should pick a different car. Seriously? Well I did, I bought an e-golf at a different dealership and couldn't be happier. I wouldn't recommend anyone go here as clearly they don't care about customer service. I even sent the manager an email and never heard back.
We were either misled and lied to by this dealership. James their EV sales manager is either lying to make a quick sale or he doesn’t want to admit that a mistake was made on their side. Instead, he’s try to blame the government for us missing out on $2,000 of rebate. On top of all that he’s rude and slimy in try to steal the a sale he never had anything to do with from another sales person. Do not shop here go across the Knight street bridge to the other dealership. Nissan you lost a customer for employing sleazy sales person.
Just bought a car from here had such an amazing experience. The team I was dealing was very patient, understanding and respectful. Thank you for taking your time in dealing and preparing everything over the phone. I would strongly suggest purchasing car from here whether it’s new or used. In my opinion you can buy a car here and not feel pressured. So, I’d like to say thanks to my sales advisor Samantha, sales manager Rosanna, and finance manager Katie.
Ps. My 2 year old had a such a fun time with everyone there, he enjoyed the cookies and company. He would not stop talking bout the kids play area.. btw bonus feature about the dealership is the little play area for kids..
Samantha, Donald and Christina are fantastic. The entire operation is efficient, well run and most importantly friendly.
I bought my 2016 Nissan Rogue SV AWD here with the help of Samantha. I would definitely recommend her. The service was professional with no pressure. She was very friendly and at times very serious to explain every single one of my question raised to her. I was able to get a clear quote for the price of the vehicle and felt like the entire process was quite transparent, which I really appreciated. It was a refreshing experience to deal with a car salesman who was honest and professional. Thank you!
Great interaction with the service department and technicians. I brought in my 2004 Infiniti G35 to diagnose and fix issues with the exhaust, as well as cylinder misfire. My service advisor Eric tended to it as professionally and efficiently as possible. Technician Kevin diagnosed and worked wonders on the car. Really well done guys! Outstanding service department!
Definitely recommend this dealership!
I just recently bought a 2015 Nissan Rogue SL from James Ting. I had been to several different dealerships before visiting Southside Nissan and talking w/ James.
I found him to be very knowledgable, honest, funny, and not pushy at all. He spent easily an hour showing 2 different Rogue's to me, my wife, and dad. He answered all of our questions very clearly.
James saved me over $200 for the windshield repair that I had to do.
Thank you to James Ting and Southside Nissan. I love my new ride! :)
So stoked with the service I received from KC Yau and the rest of the team at Southside Nissan. This was my first purchase of a car in Canada, but KC was really helpful and I didn't feel under pressure at any point. They went through everything with me, and as it was a used car I was impressed with all the checks it went through. Thanks KC, I'll be back in a few years for my next car!
I'll always loved James Ting's customer service and product knowledge, so this review is long overdue. Last Friday, I was getting my car serviced and Eric Cheung was helping me. While I was waiting, he was in the middle of dealing with an unreasonable customer who was talking rudely to a lady. Eric professionally calmed the situation and stopped the rude customer. Very admirable!! Keep up the good work, guys!! Daniel
This comment is for service in November, 2018. I feel betrayed and I knew I had to write this review eventually. I had a leak in my ceiling that they weren't able to fix (although they did charge me for the time it took to not be able to fix it, which is not appropriate to me but it is not why I am giving the one star rating). Everyone was very nice. The person helping me made it seem like they wanted to look out for me, as I had confided in him that I just drove over 7000 km from Florida and I was moving to Vancouver as a single woman with a dream of getting a job before my visa expired. I don't know much about cars except that I try to learn as I go, and when the man at the counter told me I had to replace a belt or else I would be tragically stranded when it broke (without warning) my bullcrap radar went off. I went to another mechanic and all my belts were in perfect condition. I have been driving my car without any incident since. The man at this Nissan location lied to my face. Who tries to screw over a young woman that literally just drove into town? (Unfortunately, a lot of people, and definitely this place).
I've been working with James Ting in preparation for my move back with my family to B.C. Unfortunately due to unforeseen consequences we were unable to follow through with the purchase with Jason, but from the start through to the refund of our deposit, James took care of us with white glove service, truly putting our needs first and it was a great experience. We've seen people change their attitude once they know the sale isn't going to be completed, James was not this way and showed excellent customer care from start to finish and for that we are thankful!
We’ll be updating this review as we go along with future service appointments. So far so good. Sales staff were polite, friendly and professional. Rene, Kofi, and Katie were all on point and patient. They answered all our questions without pressure to move along. Based on this we would definitely recommend them!
Southside Nissan provided to us great customer service. Song told us everything perfectly and patiently answered to all our questions. We got nice deal. In compare with other dealers, in Southside Nissan we felt no pressure to make descision about buying car.
Thank you very much, for helping us out to find the right vehicle for our family, KC. We are very pleased to have you as professional, responsible dealer . No doubt, KC is very helping and very passionate about his work and have an awesome pleasant client dealing and very focused towards his work. KC has enough knowledge with many vehicles and compares it with a better explanation so we can make a wise decision while spending a good amount of money for a car.
I am very sure, you will keep all your clients happy like us :) and provide enough knowledge about what they are looking for their requirement. Yes, we are a very happy client of KC.
Thanks once again KC!
Harsh and Deepika
Excellent service at this dealer. I was attended by Ricky very nice and Sweet guy, I will be always thankful for all his help. Financial team worked very diligently with the credit approval and the documents. All Southside Nissan Family were extraordinary getting me through with the process.
I bought a brand new NISSAN ROGUE which was a demo car with a significant discount, thanks to Mr. Song. I asked him to call me if there is a sweet deal and he exceeded my expectation. I basically could not ask for a better deal. I had a very positive experience with him and definitely recommend his service.
I had a great experience at this dealership. Ricky definitely knows how to take care of his clients. He made me feel really welcomed. I would recommend anyone to visit Ricky if they're looking for a car. He'll help you find what's best for your needs!
Had an amazing experience buying my Altima from the saleswoman Samantha. Very friendly people and great customer service. Made everything super easy and fun! Will definitely be back or refer people :)
I went to this Nissan dealership last month. I was looking for a 1 or 2 year used vehicle, possibly a new Nissan Pathfinder. When I went inside and asked for a salesman, a man who identified himself as Henry came over to me. I told him I wanted to buy a 2015 Nissan Pathfinder, or possibly a 1 or 2 year old used one if they had any in stock. He told me "No! We don't have any!"
I didn't quite understand, I thought he meant no used, so I asked if he could show me the new ones. He said "No, we don't have any....nothing for you."
I looked to through the window where there were about a dozen sitting there and didn't quite understand. I was about to point out that there was a lot of inventory there when he said "There's the door, your not buying anything from us!"
I told him I was in fact buying a new vehicle and I had a rental currently and wanted to purchase within the next two days.
He said again there's the door, turn around and get out.
I was quite shocked at this and glanced at the customer service woman who's face started turning red in shock. I started to walk out, decided to turn and ask her if I could speak to someone else, and Henry yelled out very loudly, "I told you where the door was, now turn back around and get out of my dealership!!"
Shocked, I simply walked out and left. As I did, I heard the customer service woman say to Henry, "why the hell did you just do that!? What is your problem now?" As I was walking to my rental, I looked through the window to see him leaning on the customer service desk talking with her.
I then left, and picked up my wife who was at a meeting about 2km away. She asked me if I found a new car, I told her what had just happened. We decided to call them, the customer service woman who I spoke to earlier answered. I asked her if I could speak to the sales manager. She asked who this was, I told her you might remember me, I was just there....to which she replied, oh yes...hold on.
She put her hand over the phone and I could hear her say .....he wants to talk to the manager now....muffled.....
She told me to hold on a moment and she will transfer.
Guess who was on the other line....Henry!! He made a bad attempt at changing his voice which was so intentional and badly done. He told me that he will take care of what just happened, and if he could have my full name and address. I declined to give it to him and then he hung up.
My wife and I drove across the bridge to Richmond, and a few hours later I was the proud new owner of a new 2015 Jeep Cherokee Trailhawk. I still don't know if I would have been happier in a 2015 Pathfinder, which is what I planned on buying that day, but I just couldn't bring myself to purchase a Nissan after that altercation.
I don't know if that salesman is psychopathic or just a very angry hateful man who likes to do things like this to people. I read a couple other posts here, and several more on other review sites, ALL claiming a salesman by the name of "Henry" either threatened, lied to, or dismissively wasted many peoples time. It seems clear that this dealership knows about his behaviour, and is protected by his co-workers for whatever reason.
I would recommend to anybody who is looking for a Nissan to stay away from this dealership. There are many others! I believe there are two more in Richmond, less than five minutes away. Other reviews speak to the horrible personnel at the parts dept as well. I don't know who the manager really is, but he/she obviously doesn't care about it's customers, employing someone like this in a customer service based industry.
Great location for servicing if you work downtown. It was a 3 minute walk to the new Canada Line that took me right downtown and back after work to pick up my car.
They have a shuttle service as well but I found the Canada Line quicker. Service was good as well but convienience is a big thing for me.
Alex was a big help
I have taken my Xterra to Southside Nissan since I bought it. The service has always been great, and the staff pleasant. They have a free shuttle service if you need it. And they always give your vehicle a nice wash down when they have finished servicing it.