I bought a new Nissan Qashqai from Southside Nissan. Sales Manager, Jerry Scarfo, was nice and prompt. Everyone at the dealer was friendly and helpful. The whole process was stress free.
I had a great experience when I went to buy my Nissan Micra.
Thank you to Gary, Jodie, and Samual for your patience and taking the time to allow me to make an informed decision. I’ll recommend you to friends.
I've been a repeat customer for a few years now and have always had a pleasant experience until my last service a week ago. The dealership did contact me about my experience, apologized and went beyond what I expected to resolve the issue. I am quite pleased with how they resolve the issue and will continue to bring my car in for service there.
High level of service. Really professional team. Our sales manager Mohammad was excellent, definitely recommend this dealership!
I'm now a customer of North Vancouver Nissan since 2018 and I'm really satisfied with them.
I like the transparency of their offer, how they understood my needs and how they saved my time not insisting in what I wasn't interested of.
Nat from sales went above and beyond my expectations, he earned my trust by helping me any time I needed, going over the pure sale by finding solutions for me with other North Vancouver Nissan departments.
My interaction with other staff members is positive too, worth mentioning Nick from service who was always professional and available to help and Ron from finance services.
Excellent service. My sales adviser was Mohammad Taghav, answered all my quastions and helped us a lot. He made the whole process very easy and enjoyable. I hope I will see him again when I go there to look for a new car again. Thank you Mohammad.
I visited more than 5 dealerships in 2 weeks in order to find a right car for me. Out of all the dealers I met, Hosein was the only dealer who showed kindness, respect, and honesty.
Frankly speaking, my husband and I were very picky in choosing a car. Even after we put down the deposit, we asked for a lot of things until all of our worries are solved.
Without Hosein’s help and patience, we would not have bought the car.
Thank you 🙏
I was there yesterday to trade my car. I had an appointment they didn't say hi and welcome. They just watched me until I ask about the guy's name was Nat; he was with other customers at the same time as my appointment, and he doesn't know anything about my position, and he was so rude to me and wasted my time. Also, they gave me the wrong number and price of my car. I'm so shocked no customer support, And no respect and so rude they skipped my appointment.
Hamid was fantastic! I had talked to other dealerships before talking to Hamid at Nissan and I was treated fair enough but I believe my experience at Nissan was much better enhanced through Hamid's caring attitude and his knowledge of not only what is sold at Nissan but other major competitors. He arranged for as many test drives as I needed and was honest in his assessments of each option. I truly appreciate his help and advice along with his colleagues in financing, Jody and Ron, who made sure that the deal goes through and did not stop their negotiations until they got the desired result. I would definitely recommend them.
The service department is phenomenal- very polite, quick service. Best dealership service Dept I've ever encountered!
Nash was awesome! He truly cared to make sure we found what we were looking for with in our price range. We were blessed to find the perfect car for us! He went above and beyond to see us happy! Thanks, Nash... see you for car number 2
I went in to look at a used Kia Optima for my daughter over the weekend. Patrick Hauer answered my email inquiry within 10 minutes and called me back to confirm the vehicle was clean and didn't have any "stories". When I arrived at the dealership he had the car ready for us to view and test drive. Patrick was helpful, professional, and not at all pushy. I made an offer the same day and their Sales Manager, Adam Niblock was also good to deal with. They also timed the insurance agent (who was also great) well so we were done with minimal hassle. All in all...this was the best car buying experience I've had. Great job guys and thanks.
I was helped by Jody from their finacial department with my lease buyout. She was great, so was the service department! My email conversations with Ron was also great and he was really helpful. He helped me understand the process better and was more than happy to clear my queries. I would have given a five star, but my experience over the phone, I think with a guy called Nat, at the earlier stages of the buyout, while I was trying to transfer my Nissan finance car file from Nissan Vancouver to Nissan North Vancouver was unpleasant, as he seemed agitated at my questions and was in rush to cut the call.
I was helped by Jody from their finacial department with my lease buyout. She was great, so was the service department! My email conversations with Ron was also great and he was really helpful. He helped me understand the process better and was more than happy to clear my queries. I would have given a five star, but my experience over the phone, I think with a guy called Nat, at the earlier stages of the buyout, while I was trying to transfer my Nissan finance car file from Nissan Vancouver to Nissan North Vancouver was unpleasant, as he seemed agitated at my questions and was in rush to cut the call.
I would like to share my expérience at Nissan North Vancouver (auto Mall). I was looking for a new car and I have a super service with a very good deal provided by Hamid. He was kind, answered all our questions, tried to have the best deal for us and our life style. All the team was lovely. I highly recommand this address.
Thank you Nissan for providing one of the best customer services in your industry. I bought a car from you a few days ago and I experienced amazing and professional customer service. specially thanks Hamid Tashakoriani
I recently bought my first car in this place, and Sam was the one that helped me. This is a great fellow, he made the whole procedure smooth and practical, he even gave me a ride to the dealership to pick up the vehicle. I definitely recommend this place, as they make the whole procedure easy and fast.
I want to thank James and Nat for helping me get my first card. Most importantly i really want to shout out Patrick. I find it hard to be taken seriously because I am young and a recent graduate. I really felt like Patrick sincerely valued me as a customer. He gave me space, he was genuinely ethusiastic about the vehicle i was buying, came in on his day off to do my delivery (and stayed long after closing), and even hand delivered an accessory to my work place. More so, he is the only person who can spell my last name. I only ever want to buy through Patrick. Thank you so much😄
Bought a Tundra online from Sam and he was awesome. Would definitely buy from him again. The staff were all extremely friendly and good laughs. Enjoyed the experience...
Patrick was so helpful, friendly and professional but also gave us space to browse and discuss as needed. He made our experience as easy and enjoyable as could be. Ron from finance dpt was also great - professional and efficient. Thank you so much!
Just purchased a new to us truck from these guys. Pat and the crew were helpful but not pushy. Thank you.
I had to make a new key for my car and drove from 1.5 hrs specifically for it. When I received the text to pick up the key and the car, after two hours (it's the time they advised it would take), I still had to wait for almost another 30 minutes to get the car and the key.
My surprise was when I got back home and tried the new key, as it doesn't open the door of the car.
I called to check what was the next step, which is basically going back there. Got explained that as the key is new and the lock is old, this would get fixed overtime. I wonder how, if I can't even open the door!
Not an apology, not a single part of the conversation taking responsibility.
I wonder how in the 2.5 hours that took to make a copy of the key, nobody even checked if it actually opened the door! If they had, they would've realized it didn't open and I wouldn't have to waste one more day (and money) just to drive there to re-do a job they didn't do properly.
If you have the chance to choose, check other Nissan's (and make sure the key works before leaving the place, even if they said they checked)
I have been a customer in Nissan. I appreciate deallership Mr.Hamid Tashakorinia for his help and support to buy the best choice vehicel for my daughter.He is so freindly and professional dealler at Nissan Company North Vancouver.
Staff is always friendly and trying to be helpful. Loaner car was made available which was very helpful as they ended up needing to keep the vehicle over the weekend.
Friendly staff and some very reasonably priced vehicles.
I would like to say a huge thank you to the team at Nissan, specifically Zach Mansour, Ron Vincent, Farhan Meghji and last but not least Patrick Hauer. They all went above and beyond to make sure we had the best possible experience with Nissan. Truly outstanding customer service, client care and professionalism. Zach kept us laughing and lighthearted throughout the whole process. A special thank you to Ron who worked tirelessly to ensure we got the best rate possible. We have known Patrick for over 20 years and have never purchased a car elsewhere, no matter how far away we are, we always go back to Patrick, he really is the best. A big thank you once again from Parnia and Vahid Sehat.
they are so professional and helpful.
I should appreciate FRED who spent a considerable time helping us.
I have been a customer with this Nissan dealership since 2014, and all I can say is wow. The level of customer service that they provide is outstanding and wonderful. First I like to thank our sales agent Greg and the general sales manager Zach for carefully and patiently listening to what we want, and producing the best deal for us. These two gentlemen went above and beyond for me and my family.
I asked a LOT of questions (not exaggerating!) from both Greg and Zach in a span of two weeks, and every single time, Greg and Zach worked together as an effective team and answered my questions fully, in a very respectful and friendly manner.
Last but not the least, thank you Jody from Nissan Finances for giving us a great deal on the warranty and protections.
Hypothetically speaking do you guys provide insurance for your loaner cars in case your customer got into an accident ? We got a so called new lease car from you guys only to realize there has been a 2000milage on it and with an en engine light on, gave us a loaner for couple of weeks which we got into accident in and they made us pay the full repair payment for almost 5000 and saying their insurance won cover it, none of this would have happend if we got a new car from the beginning not a cheat with problems. Forcing us into a contract plus making us pay for the accident.
Great service my husband called looking for a 2019 270z they went out of there way to find one for a test drive Nat was professional and very helpful and I bought the car it’s amazing thank you so much Nat
Pretty unfriendly Manager named Adam, spoke with him earlier today and for someone who is suppose to be in customer service and not to mention in charge, is terrible at it. To be fair and honest (because there’s 2 sides to every story) I called looking for the best price on a frontier and made the mistake by saying I’ve told a few other Nissan dealers to find the best price. He kept giving me the run around and was being very vague about pricing and basically said in a rude way come down and we’ll see what can be done. I told him I was calling from maple ridge and would like a ball park over the phone. I realize that the position he’s in but the over tone and attitude I could’ve done without. What a terrible example to set for your staff. I will never recommend or go to this Nissan dealership.
very good dealership, niloofar is the best dealer i worked with .so far she really helped me to find best value car. totally recommended
Thank you Niloofar
When you move to a new place it’s always hard to find people who you can trust and people who really want to help you.
In this dealership Niloofar helped me a lot on finding a good and reliable car honestly I felt like a family member is looking after me, I’m so pleased with her service
My experience at the Nissan North Vancouver Dealership from entry to exit and beyond has been exceptional. Roman Bardin was friendly, knowledgable, and exceeded all my expectations. Ron Vincent went above and beyond to work my deal and finance. I have nothing but nice things to say about this location, what a great team of people!
Thank you SAM for amazing NO PRESSURE sales technique! BIG thank you to Shawn for working out the best deal for us! Thanks to Ron and Jody for putting up with my
"But I want the car yesterday'! 😜
And of course thanks to Zach for the entertainment while we waited for paper work! AMAZING TEAM! 🙏🙏
Highly recommended place if u want to own a car with lots of energetic/honest people! I got a 2019 Nissan Kicks with fantastic help from Niloufar and Kam who made this possible for us in less than 2 days ... 👌👌👌
On May 19, 2019, I went at the Nissan dealership in North Vancouver and met Fred, Brand Specialist and Kam, Sales Manager ...It was such a good experience working with these 2 gentlemen. I went there to trade my car for another one: They gave me a good price for my car and I left the dealership with another very good little Nissan that was affordable. Everybody I met there including Stephani, Financial Services Manager and the receptionist were kind and courteous. If you are looking for a car, that's the place to go!
Great, friendly service. Easy, efficient sales. Recommend.
Thank you to Samuel the salesman, got my first car. Thanks to Thomas for some knowledge in services. Lastly, thanks to Kam B and Zach in management that solved my issue with no problem. When management makes you feel heard that’s where it counts! Good service.
We bought a Nissan Qashqai from North Van Nissan a few months ago. The purchase of the SUV was the culmination of many weeks of research, test drives, and talking to sales people . The people in this Dealership were a large factor in the final choice that we made. We love this SUV. It is superior to the Honda, Toyota, BMW, and others that we drove. In all areas. After three months driving the car, we know that we made the right decision. Kam Bagheri (Sales Manager) was our first contact point. He was kind, professional fair and knowledgeable. He introduced us to Pat Hauer. Pat was amazing. Non-aggressive, a wealth of knowledge, all heart, and a great listener . Together the three of us narrowed the choice to the vehicle we bought, a 2018 Qashqai Premium Edition. Pat made all the complicated state-of- the-art components friendly and understandable. We both test drove till we were satisfied. Two separate visits. We then met Jody Fraser in their Finance department, and she too was perfect. We recommend Nissan North Van for every reason a car buyer looks for. Knowledge, fairness, kindness and EXCELLENT after sales service. Thank you Pat, Kam, Jody and the service department people. Lori and Barry G.
Bought a Nissan Maxima last month from Greg Balderson. He went above and beyond to find me what I was looking for. I was ignored at other dealerships when they saw my old car I drove up in. The experience was smooth from start to finish and he even programmed my phone in for me. I am very happy with my new car and allGreg did to make it happen. He made sure I was given new tires and the car was detailed before I picked it up.
Thank you Greg!!!!
This is share my positive experience when I purchased a car on Monday March 25th. First off, Samuel Oteng was great. He was focused and paid me total attention. He answered all my questions and addressed all my concerns. He was engaging and easy to talk to. We quickly formed a rapport. He even came in when he was very sick. It resulted in a high comfort level. Also, a shout out to Kam .He was very engaging and went out of his way to get me a hat.
Nissan North Vancouver definitely it’s the best. Amazing team ! They take care of you for sure!! Much love and respect for everyone!!!
From the moment we walked onto the lot, Heidi (our sales person) made us feel at home. We knew she had our best interests in mind and was genuine throughout the entire experience. We had visited other lots throughout the auto mall and none of them made us feel as comfortable of as Heidi made us feel at North Vancouver Nissan.
I had a great time talking with Mr.Fred in Nissan dealership, north van. I went there with my wife and we had a purchase of two cars, one for my business and one for my wife. From the first time, Mr.Fred did his best in order to help us to find our best choices, Although we had a couple of issues there, he was so patient and kind, and teied to be supportive...
I highly recommend him to everyone 🙏🎉
Had a budget. Walked around the automall to all other dealerships. The rest laughed at me. Patrick and Sean at this dealership told me they will work with my budget and promise to take care of me. An hour later I walked out with this beautiful ride. I paid in cash, they were a pleasure to work with. True and honest. No lies straight up professional salesmen. Loving my ride. Can't recommend them enough. Straight up honest. Best service and experience ever at a car dealership. Thanks guys.
Manuel and the staff at North Vancouver Nissan were amazingly accommodating. As soon as I walked through the front doors I was greeted with a smile and felt like I was of priority. I came to see a used 2013 Volkswagen Golf which I evenutally bought after thinking over and test driving twice. Manuel and Jody the finance Manager made the car buying process easy and enjoyable. I cannot say enough good things about these two! I will definitely come back here when its time for a new car :)
North Vancouver Nissan has the best customer service; the moment I walked in, I was welcomed by staff. Frank Rodriguez, was very helpful because he helped me find the right car at the right price. Meeting Kam Bagheri, the lease manager was a miracle. from god. He made the switching of lease process very easy and fast. He was also very professional and friendly.
I purchased a Nissan Frontier from Manuel at N. Vancouver Nissan recently. Manuel was courtious, easy going and very nice to deal with. He helped me get a good trade in on my car and price for the truck I bought. He went above and beyond throughout the process. He was fun to talk to and not too pushy. A refreshing change in the sales game. I would recommend him.
As first time car buyers my husband and I could not have asked for a better experience. All staff were very helpful and we never felt pressured and all details were managed with honesty and care. Thank you to Manuel Monrose for your patience and help and thank you to Jody for your great help as well. Very happy with our experience !
We leased a 2016 Nissan Rouge from this dealership. It was a great experience working with Manuel (the salesperson) and I believe we got a good deal on the car. Received the car right after our lease was approved (we were lucky they had one with the same spec as we asked for in stock). The lease process was very smooth and very fast (took us like an hour for the financial procedure, insurance and the final check out of the car). In summary working with Manuel was great and we definitely recommend working with him if you are looking for a new car.
The only part of the process which wasn't as favorable was talking to their store manager (I forgot what his role exactly is), Stuart. To be fair they started by giving us a good discount from the beginning, but Stuart was by no mean flexible after that, and didn't even bother talking to us for more than 20 seconds (he was like "that's the deal you've got, I have other things to do"). Other than that everything was great.
Wanted to charge me $200 to replace a lightbulb, then, $$$ to install a part my truck didn't even have.
Btw, I replaced the light myself for $8.