I bought my Nissan Sentra brand new from River City Nissan few years ago and it has been one of the best purchases and experience for me. Customer service is top notch - friendly, helpful and personable.
Today I went for seasonal tire change and to replace my breaks. I had my breaks replaced elsewhere last time and they used cheap parts, so I learned my lesson and went back to the most trusted mechanics I know - at the Nissan dealership. Jamie’s smiley face at the service reception is always a pleasure to see. My car was serviced by Elwood Delaney and he is one of the best mechanics I’ve had. He inspected my tires before I left to make sure that I would be safe this winter. Once he did the multi point inspection he reminded me that I had a broken fog light too. I had totally forgotten about this and eventually decided to go ahead and change that too since they had one in stock anyway. And what to say about the breaks!!! I am thrilled to have crisp new breaks! My car is not shaking anymore. Elwood followed up with me to ask about the breaks and how they are. Yes, they are perfect! The parts they use at the dealership are high quality as I’ve changed my breaks there before. All in all, I will not go anywhere else to service my car but at the dealership. Peace of mind, quality of parts, amazing service, great people.
Attentive customer service where employees of all departments listen to comments, and interests expressed, helpful and kind response. In addition putting the customers inquiry first to other day scheduled and staff routines.
Awesome wonderful people helpful and friendly.
Thank-you,
Susanne Douglas
Thank you so much for fixing my tire. I never knew there was a nail in it. Everyone was so helpful I was lucky to get my tire fixed with such great service. I never even had an appointment. Now I can drive knowing my tire is safe.
Another great service at River City Nissan. Kyle is a fantastic service advisor, he is knowledgeable and isn’t pushy! I have never had a bad experience at this dealership, when we purchased our vehicle, the sales department was phenomenal, filled the tank and delivered it to me! Above and beyond all my expectations!
I went in early one morning after seeing a Ford F150 on their website. The truck wasn't even on the lot yet. We made a deal with a hand shake as long as the truck was as stated. I appreciated the hand shake, which I'm sure isn't done very often at many businesses these days. It lends to their customer service and how they treat their clients. The truck arrived a cpl days later, it was given a mechanical inspection, some repairs were done. I am very happy with River City Nissan and the care and attention shown by their staff.
Thank you!!
Yet again, every aspect of dealing with River City Nissan and it’s employees was exceptional. It feels like “coming home” every time I walk through their doors.
Wow, what a great experience dealing with Carlton and everyone at River City Nissan.
I went to visit a couple of other dealerships in the neighborhood, and after dealing with disinterested or absent salespeople, had the good fortune to meet and work with Carlton at River City Nissan.
Carlton listened, and actively worked to understand what I wanted and was interested in. He handled my bad driving almost killing us both with aplomb and good humour, and didn’t bat an eye at multiple test drives and innumerable questions.
I couldn’t be happier with my purchase or the service I received. Thank you Carlton and River City Nissan.
My van broke down and they will able to take in my van right away. They were helpful and friendly. Was
My husband and I needed to upgrade the size of truck we had, to a larger truck, in order to be able to tow a trailer etc. We decided a Nissan Titan was the best choice for us. In our search we found the perfect truck and it was offered at River City Nissan. Although we live in the lower mainland we took the drive to Kamloops to see/purchase the truck. Our experience with the staff was exceptional. We felt taken care of and we can confidently say that the friendly honest staff made our experience an awesome one. Thank you very much for all the help we received.
Brad & Monica King
We found Darrick , John and Daniellle to be very capable likeable and kind. Darrick lent us his personal truck so that we could go for lunch while they traded tires off our old car to our new car.Johnny our salesman went above and beyond to make sure we extra keys and tires that were promised by a third party even when that party did not keep their agreement with the dealership. Danielle was so pleasant and professional. She completing the paperwork for us in record time , as we had a long drive home. Without hesitation, we would recommend this team to anyone looking for wonderful Car purchasing experience .David & Karen Phipps
Made appointment. Came in from out of town. 3m replacement was completed same day as scheduled. Located one minor imperfection and was dealt with immediately. Great job and looks better than previous 3m. Jack the shuttle driver was also great.
I’m very happy with my visit today. Great customer service! Elwood Delaney listened to my concerns about my vehicle and thankfully, this is an honest dealership and only the minor servicing was required today after a thorough inspection. I will definitively be back and will not hesitate to recommend them to friends and family.
We have purchased 9 Nissans from River City Nissan and these guys and gals are so amazing!!! No pressure, welcoming, always ready to help and answer questions! From start to finish everyone is simply amazing!! Owner Sean Turner always goes out of his way to greet customers and make sure there are no issues and that all is well with your Nissan and in life. Salesman Jim Wilson is our favorite guy, always puts his customers first and goes above and beyond to make sure your happy!! Craig Gallant is sales manager always has away to make the numbers work and always makes sure the deal is right for you, always has a solution! Niki in the financial office is amazing, so friendly and again making sure you are happy.
The service department is second to none, all awesome people where the customer is always first.
Thank you River City Nissan !!!! Nissans amazing product has us driving nothing but!!! And of coarse Sean and his amazing team are the #1 reason we continue to return for our vehicle needs!!!
I purchased my 2nd Nissan as I had such good service with my first one. Once again I was made welcome as I stepped out to look at the different cars available. It didn't take long before Carlton Perks approached me with pertinent information I needed regarding the cars on the lot. His manner was friendly and informative.He took the time to find the best car suitable for my needs.
It would not be fair if I did not mention the Service Advisor, Kyle Trozzo. He is one of the main reasons I came back to Nissan.
I got a recommendation from a customer about this place and boy was she right! Start to finish, this experience was smooth and seamless. Johnny my salesman was attentive to my needs, and professional in all aspects of the sale, even going out of his way to pick me up and then stay 2 hrs over his shift till we finished. The entire team at this dealership really made me feel like I made the right choice. If you want a great car and 5 star customer service, then this dealership is the place to buy from!!
Beautiful modern dealership with small town values and pricing. These guys work hard to not only sell you a vehicle but keep your business for years to come. I highly recommend them. I have purchased 3 cars from them. How often can you call a dealership a year later and they know who you are? 10/10
I just got my first SUV from them, the process was great. I did had some issues with the care which they fixed with having a big smile on their face. If you are in the market for a car you should definitely stop by Rivercity Nissan
A very memorable experience dealing on a used Kia Sorrento. Emmy gave us ten star service, and was very impressive!!. Thank you for the time and your excellent service. You did a great job for us. River City Nissan is very recommendable? Thank you. Dan
A great dealership with wicked staff. This is my second vehicle I have purchased from Jim in 4 months. (Wrote one off.... Oops) Jim is low pressure and is very driven to get you into a vehicle that will suit your needs. Furthermore, Niki in finance is a dream to work with as well. Over the past two days I have spent nearly 6 hours in the dealershi with my 4 year old daughter and it was an absolute breeze. They have Netflix in the playroom for the kid, and we were made very comfortable. I cannot recommend Jim and Niki at River City Nissan enough.
We recently purchased a used vehicle from River City Nissan. The customer service was above and beyond. Emmy treated us extremely well. Derrick was very personable and helpful. Buying a used vehicle is always stressful but we left, with our new to us vehicle, feeling excited and like we were family.
Great service. Our salesmen, Jonny, was great! We thoroughly enjoyed our experience.
One of the best buying experience I have ever had. Great staff and service. Relaxed atmosphere with a lot of fun and laughter. Great job folks!
Always awesome service from all the staff there whenever we bring in our vehicles. Any concerns we have we always get a detailed explanation about the whys, do's and don'ts. You can trust them there.
We travelled from Prince George to Kamloops to buy our Nissan and had the most amazing experience! So professional, and treated like we were one of their family members. From our first inquiry into one of their vehicles, to them staying past closing to meet every single one of our needs and put us in our new vehicle, the experience was nothing but positive! Huge shout out to Darrick and Jonathan who went above and beyond our expectations.
We had a a fabulous experience at River City Nissan. All the staff are friendly and very helpful. Thank you to Emmy for taking good care of us, we appreciate all your hard work and time spent with us.
If your looking for a new or used vehicle make sure you attend the grand opening event Thursday September 12th, you won’t regret it.
Great experience working with Emmy at River City Nissan. I would recommend her and the rest of the staff to anyone looking to buy a new vehicle.
I decided to give the Nissan Dealership a try because my dad talked about them servicing my mom's Nissan Altima while it was under warranty hassle free. Immediately, I felt comfortable with the staff because they were, friendly, knowledgeable and professional. Most importantly, they weren't pushy like I've experienced in other dealerships. I purchased a used vehicle and a bumper to bumper warranty and I'm looking forward to servicing my vehicle at this pleasant dealership. Great job to all of the staff who helped me with my purchase!
Amazing experience, Great sales and service staff, timely and efficient with great sense of humour, a well all round 5 star experience. Thanks guys..
I love my new to me Nissan Rogue. The staff is great. and I enjoyed the whole experience at River City Nissan :)
Bought a pre-owned frontier from River City Nissan. I had a great experience dealing with Jonny and Craig. They were very friendly and addressed all of my concerns before i bought. Thanks again!
I purchased a vehicle here recently and I am so happy I did, Darrick and Brodie are very honest and helpful, and they both stands behind their products, and are very knowledgeable.
The service department is second to none!!! I've never had a company go above and beyond to save me money like River City Nissan. Sourced out far less expensive parts and took up a lot of their time to do it! Above and beyond for sure!!
I am from Ontario my daughter teaches full time in a remote community 8 hrs away from Kamloops. Being a father and not being able to have hands on to help his daughter is a struggle. My daughter needed a vehicle that she could rely on in the interior. We shopped via the internet where we found River City. My daughter had phoned other dealerships to get info on used cars. It was not until she contacted Derrick at this dealership that even on the phone felt good. The entire experience was first class. Even from the other side of Canada my daughter worked through all the details with great and informative advice from the dealer.. Hell they even put her up in a hotel with a meal over night so she could drive back the next day.The trade in value we felt could have been higher is my only poor comment. She is now in a great Nissan Rogue. Met and trusted a great salesman. Hats off to dealer principal and the entire staff for being honest and helpful. As they say "over the top". thank you we will be back. Out of Town dad !!
I cant say enough good things about my experience at River City Nissan. I had Emmy from the sales team and owner Sean Turner offer me so many options and relevant information provided that allowed me to make the right decision for my purchase. Danielle in Finance was very helful and went out of her way to help me out.
I LOVE my sporty 2019 Qashqai. My coworker went in and purchased a truck the next week as I told him to go see them first!
Thanks Nissan Team
Michelle A
Kamloops BC
Installed all the outside illuminated signage for the new Nissan building .call BMB Signs for all your sign inquiries!
I’m very happy with my recent trade in and purchase of a 2019 Qashqai! Sales staff was very helpful and gave me great value on my trade in , would not hesitate to recommend to anyone :)
Extremely aggressive sales - Beware
I received a text message from Darrick about selling my car and getting it assessed. I was told assessment was 15-20 mins. I agreed and went to the dealership. The sales team was very aggressive and wanted me to agree to sell my car without any offer or trade. "Are you okay with selling it to us today?" They asked this question three times. I told them I am only here because they were inquiring about my car and they were interested. I figured they would make a fair offer. They took my information, keys and were going to do a test drive. After 20 mins with my car still in the lot, I told them I have better things to do than wait. They finally came back with an offer. For them to buy me out of my financing and take my car, I would be out $1500. There is no incentive for me to sell my car. They contacted me and wanted me to sell. It was a good learning experience and I will never step foot in that dealership again. Nothing seems sincere about the way they handled this situation.
Good people, nice building in and out. Nice cars too
We had been looking for a new vehicle for a while and Rinder and Derrick made the whole experience excellent. Rinder went above and beyond in his duties of making the car buying experience enjoyable. If he didn't know the answer to our questions he would admit it and then get us the answer. Hats off to River City Nissan on how you run your business and make a customer feel " Part of the Nissan family". Well done, and we love our new Rogue.
Leased a 2015 Sentra that had a heat system leak. Fogged the windows while you were driving and after the vehicle was warm. Asked Service numerous times to look at it, finally, after withholding payment, (I had not been late or missed any payments until that point) they addressed the issue. They test and say there is nothing wrong and change the antifreeze to one that will be under warranty longer.
I personally have replaced 2 heater cores in my time. Most of the time they are bolted to the firewall behind the dash and very hard to get to. Its an expensive job to repair in general...across brands.
This is a lease, and i was planning on buying the car...my first New vehicle. I will not buy a car with a heat system leak, no way. Now, they are repoing for those missed months of payment, 3....and in my eyes the sale price needs to include the gassing of occupants with antifreeze. I have credible witnesses as to the state of that vehicles heating system. If I could rank this business lower than one star i would. The Grey 2015 Sentra still has a heater system leak that is inhaled by any occupants when running intermittently.
Apr1/19
I was not the first to break the contract Nissan and I had. By not honoring the service contract and repairing the heat system leak in a timely fashion they forfeited my obligation to honor our contract.
I recently purchased a Per Owned 2017 Nissan Murrano from Riverside Nissan. The sales team of Darrick Boyes and Jonny Walker where very professional and helpful in making this transaction work. The negotiations where very transparent so I had confidence I was getting the best deal on my purchase. There was no pressure and they where where fun guys to deal with. Like me they are in this business for the long term and I will definable go back for my next purchase. Thanks guy for making this purchase easy and fun.
Sean and his team provide excellent service! The staff at River City really care about their customers and believe in the product that they sell and service. I will definitely be back!
We just bought a new Qashqai over the weekend. This is a great place to shop for and buy a vehicle. The staff were very personable and professional but not pushy. I highly recommend buying a vehicle here. Thank you to Sean, Jim, Craig and Danielle for making this such a great experience. I love my Qashqai!!
What a fantastic place to buy a vehicle! From the moment you arrive you will be greeted with big smiles and warm hellos. The owner and staff are genuinely concerned about the customer experience and have gone above and beyond since I purchased a vehicle. The service department is always ready to help and strive to accommodate busy schedules or immediate issues with little downtime. Thank you to Sean and team!
Great personalized service from a dedicated staff. Owner and Sales Manager provide direct service. Prices are fair. Discounts are passed on to the customer. The Nissan brand is clearly superior. This will be our family's sixth vehicle from River City Nissan and we couldn't be happier!
I have purchased all my new vehicles at River City Nissan.. i can't imagine going anywhere else.. Dale is awesome in service ! Such a great environment.. doesn't feel like a " normal car dealership"..
Love love love this dealership. Staff are so welcoming and it truly has that family feeling that you want from a car dealership.
I absolutely loved the sales staff here! Extremely professional and accommodating! I couldn't have had a better car buying experience! Will recommend this place to everyone I know!
I bought a new Nissan Micra and am very pleased with the car. Brandon, the salesman I dealt with was up front, honest and did not apply any high pressure sales tactics which I appreciated very much. Everyone involved with the purchase was friendly, informative and professional. I would recommend this dealership to anyone interested in purchasing a vehicle.
Such a great Environment they make you really feel like family! The sales process is seamless and everyone was so friendly. If you are looking to buy without all the pressures of most dealerships I would recommend River City Nissan.