This dealer was super nice and well rounded. He answered all my questions with get detail and actuary knew what he was talking about. I am super happy with his customer service skills as well has his knowledge for cars. I Could have ask for a better dealer.
Outstanding customer service! From the three men I dealt with over the period my suv was in for service and repair. Ryan, Rick and Jake are great! Highly recommend their services!
Purchased a 2017 Murano Platinum and love it. The service was amazing and Jim (sales) and the service department (Rick and the crew) did what was necessary to make things right. A used car always brings a few surprises and Mertin Nissan answered all the questions and took care of things. Great work!
Been looking around for a very long time and have dealt with a lot of sale reps. Wanted everything on my list at the best price possible. When I was in Mertins Nissan I met Jim and he did what every other sale rep couldn't accomplish, he listened to what my wish list was and not try and sell me everything else. Couldn't have asked for a better first time exsperence at purchasing a suv. This was all due to Jim's great personality . I highly recommend you ask for Jim. Thanks Jim
I actually didn't buy a vehicle from Mertin Nissan this time (I have in the past) but I have to give a shout out to sales pro Carla who worked very hard over a few weeks to earn my business. Late model small pickups (like a Frontier or similar) are in high demand right now. She worked with me, not only with local inventory and alternatives but sought out options regionally and beyond. Past experience with Mertin Nissan has been very good and this time, though we were not able to finalize a sale, was no different. Thanks Carla!
Absolutely the best dealer I have ever dealt with! I spent 6 months looking for a car and had very specific wants, and all the other dealerships drove me crazy, were passive aggressive, and still continued to email, call, and text me after I said I was not interested anymore.
Jim at Mertin Nissan however, got me pictures in advance of being posted on line of the car I wanted (bought a car from a trade in), and gave me all the information I needed (and talked to me like a human being :))!! ON top of everything they gave me a GREAT deal right over the phone before I drove 4 hours to pick up the car.
I could not be happier with the new to me car they got me in and the salesman Jim :)
I bought a 2020 Rouge a few days ago and I love it. I dealt with Carla, Miranda and Jim. They are great people to work with. I have no complaints and would do so again in a heartbeat. They went above and beyond for me. Colin even opened doors for me, because of my broken leg. I'll be taking my kids there when they're ready for a vehicle
They're service is very good and the price was reasonable. I miss the courtesy driving
We were very pleased with our experience at Mertin Nissan from the moment we walked in the door to the moment my husband drove away in his new truck. Jim took the time to understand exactly what we were looking for. He was personable, professional and reflects well on the company. We will definitely be back when it comes time for the next vehicle!
I have been to Nissan in Chilliwack several times now, and the service has always been exemplary! I was hesitant to purchase from a dealership as I had a few bad experiences in the past, but that most certainly wasn't the case with Mertin Nissan. I have bought 2 cars now from there, and had the same sales person each time, Jim. He went above and beyond both times, to ensure he knew exactly what I was looking for while keeping in within my price range. It took a few test drives but he was patient, friendly, and always determined to find me exactly what I was looking for. He was also incredibly knowledgeable on the vehicle itself and even taught me how to use all the features of my new vehicle (thank god, because I am not tech savvy ;) Really great service! I recently send my friend to Jim when she was looking for a new vehicle. She was absolutely ecstatic that she got exactly what she was looking for and also found the service fantastic! The cherry on the top? I even got a referral bonus! Great service-- thanks Jim and Nissan!
I visited the dealership beginning of the week and met Colin and young salesman. We looked at a couple used cars they didn't work out. He spent the next couple days going above and beyond sending me links specifically for my needs I'm so impressed we bought a car by end of the week. I was extremely happy with the service and give 5 stars thanks so much for making a stressful process for me pleasant and complete.
Had a fantastic buying experience with Jim Philips and Tanya! Traded our SUV and scored a new Frontier Pro4x, we love it! Highly recommended, the team there goes above and beyond to get what you want!
Great place! Shandis is a rock star!
Carla was an amazing sales associate and Miranda/Michelle were excellent to work with on the finance side :)
It was very quick and easy going through the whole procedure, Thank you Bryce and the Mertin Family for helping me get into my Mazda 3
Sage first rate service, staff working during demanding condition with 'can do' attitude. Enjoying Rock Creek pathfinder ty
My family and I drove to town from Edmonton for a Memorial Service for my Grandfather, and we had a tire pressure indicator light go off on our dash. Everything seemed fine, but with such a long drive in front of us, we stopped by Mertin to see if they would run the code and give us some piece of mind.
No only did Jake and Ryan not charge us for the shop time to read the code and top the tires, but they also had a tech spin off the lock nuts on our wheels (because I forgot the nut at home) and replaced the lock nuts with standard nuts so that if we get a flat on the way home we can get the wheel off.
All this service was done free of charge and with genuine kindness, our family is so grateful for the service we received at Mertin!
Extremely happy I purchased from Nissan. Sage, Jeremy and Miranda did an incredible job.
awesome experience here at Mertin Nissan, Tanya and Sage have dealt with me through the entire process and both of them have been very understanding of what I want and need in a vehicle, from showing me other vehicles around the other lots to showing me what I want in vehicle and showing me numbers I am very appreciative of them both. Thank you Mertin Nissan I will recommend you to all my friends
We recently purchased a new car at Mertin Nissan. The customer service was excellent. They're really nice and professional people. I would recommend this dealer to any car buyer.
Great experience buying a truck from these guys! They flew me out from alberta and gave me every little detail of the truck I bought. Got approved even though I work seasonal which shocked me! The staff was super friendly and accommodating, especially my man Jeff! I'd recommend them to anyone looking for a great vehicle!
Parts and service was friendly and helpful. They have really tried helping me with the issues I have had with my truck. Receptionist is very kind and caring. My kids just loved her. I found the sales manager very friendly as well.
Thanks guys ! You have changed my 2 star rating to a 5 star.
Loved our experience with Jeff Nery great all around service made us feel at home and took the time to explain all aspects of our car choice. I would recommend Jeff to anyone looking to buy a new car we give him a huge thumbs up. Thanks for the great service
I recently purchased a new Nissan Leaf from Mertin Nissan, and everyone from Brett in sales, Tanya the Sales Manager, Chris the GM, and Miranda in Finance were very knowledgeable, service oriented, friendly and accommodating. Thanks for the outstanding service and I'm happy to recommend you all. It was a great experience!
I had been shopping around for a new vehicle for a couple of weeks. After visiting Mertin Nissan, I found my vehicle. Brett handled the sale and was both experienced and knowledgeable. The sale was completed quickly and efficiently. I was very happy to have dealt with Brett and highly recommend working with him.
Best service department hands down! Staff are all very friendly and honest, their customer service here is better than any other Nissan dealership I've been to. They have been extremely flexible in accommodating appointments, even at the last minute. Prices are very fair, and I've never been pressured or "up-sold" anything, just a heads up about what to expect at the next service appointment. These people genuinely care about their customers and their vehicles, and will continue to be my first choice for repairs, maintenance, and vehicle purchases. Thank you guys!
Shame on you. You sell and install a part on a seniors new Nissan and when it does not work you tell he "Sorry there is no warranty as it is not a Nissan part". You sold it and took money, you installed it and took money. She left with it not working and had to rely on neighbours to get it some what working. It was determined defective and still you will not help. Shame on you!
I have had my Infiniti G37 (a nissan product) serviced here for 3 years. The service department is great they don't try and upsell you on a bunch of unnecessary flushes and cleaners. They follow correct manufacture maintenance. There prices are very good and there staff is friendly. I would recommend this place to service your vehicle. (I am a former Toyota service advisor and this is one of the few places around that won't gouge for factory trained service I drive from Mission to get my vehicle serviced here)
Great experience at the service department. I took my car in for a recall, and noticed a clunking sound afterwards. It turned out there was a problem with the bearings. Nissan wouldn't cover the replacement, but there's service department did the work for free. They didn't even charge for realignment. You hear bad things about dealerships all the time, but this was excellent service.
My husband Blair Andersen and myself Elizabeth Pedersen decided it was time to update to a new vehicle. We both had Mustangs I had a 2003 Mustang I owned for 14 years and my husband received fron an inheritance and had a 66 Mustang. After much consideration we decided it was time to upgrade to a nice SUV so that we could be practical and safe in the winter time and enjoy our summer travel. We went to Ford in Chilliwack being as I had bought my old 03 Mustang from them and we wanted to know if they could work with us and we were told that they didn’t have an outlet to sell the 66 Mustang and they weren’t interested in taking either vehicle as a trade-in. We looked around to every dealer and fell in love with the Nissan Pathfinder. We really didn’t think it was possible that they could work with us given our circumstances but we went and talked to them anyways. Well Patrick Zeller (sales manager) and Tanya (sales person) were phenomenal and offered to work with us right away. They asked Scott Bate to come and look at our cars. Scott came over personally and was so knowledgable and friendly that we felt complete trust. Not only did they work with us but Scott found a buyer and came through for us in all aspects. We were treated like kings and queens and found the entire Nissan team to be not only personable knowledgable and friendly but kind of cute too:-) Miranda expertly guided us through the financing as we were dealing with two trade-ins. Now the Nissan Pathfinder speaks for itself, we just cannot believe all the bells and whistle’s and What a beautiful amazing vehicle this is. We are on cloud nine and so happy and would highly recommend these wonderful people and vehicles to you!!!!!
Great staff, super friendly and easy, fair to deal with. Tanya Maahs was our salesperson, she was super easy and fun to deal with. I would highly recommend looking at Mertin Nissan if your looking for a new or used vehicle.
Just bought a 2019 Pathfinder Rock Creek Edition. I had the absolute best service from the team at Mertin Nissan. They gave me good price for my trade in (the best out of all the dealerships in town) and helped me in selecting the pathfinder. Love my new SUV! 100% recommend this dealership. Patrick Zeller went above and beyond . Thanks Patrick and Mertin Nissan.
Excellent service. The best I have ever had
We recently purchased a new Pathfinder and had it in for its first servicing. Everyone from the sales staff to the service staff were friendly and efficient. Very pleasant experience and we recommend this dealership .
Ken Enns was a great help with our purchase of a used Nissan Leaf. Good service and a great help with our $3000 Scrap-it rebate! The Leaf is good condition and it's been problem free for us.
Had some issues with sale but after dealing with gm of mertin you can rest assure "THEY" will look after you and take care of you Jim the salesman is a great salesman go with jim
We had a very positive experience at Mertin Nissan in Chilliwack dealing with Jeff Nery. Jeff asked us a few initial questions re what we wanted in a car and appeared to intuit just what we were looking for, so much so that the first (and only!) car he showed us was the one we ended up buying. We got a good deal on the 2016 Nissan Micra and on our 1997 Dodge Stratus trade-in. We feel well taken care of and supported by Jeff and the Mertin Nissan dealership. The more we drive the car, the more we like it.
Had the pleasure of purchasing a pre-owned Nissan Leaf from Mertin recently and could not have been happier with the experience. They were very accommodating and we especially loved working with Tanya, our sales person. Tanya was very patient and let us take our time making the decision. We took our time making the decision and never felt hurried at all. There was always an answer and even post sale they have followed up to ensure everything is ok and were ready to help should we need anything. They were even happy to let our dog join us on the test drive!
Excellent service and attention from our friendly salesperson Tanya Maahs on the purchase of a new vehicle.
I was coming from out of town and looking to purchase a Leaf. I was in touch with a salesman for at least a week, worked out a deal and put a deposit on a car I thought would be my new ride. My husband and I traveled 3 hours, only to discover a big dent in the car that was never disclosed to me. Looked at other Leafs and saw scratches, dents etc. on almost every one. They offered a "great deal" on a different 2017 only to get in and find a dirty mess (not even vacuumed, seat belts covered in grease and dirt) with a ceiling that was falling apart and pilling. Couldn't even see out the window for the test drive! I was told I could probably get a shaver and clean the ceiling myself. I was also told, "we don't detail the cars until they're purchased because people might get them dirty again." Took my deposit back, went to Pacific Honda and got a great deal on a Leaf in mint shape. Very disappointed by the dishonest, unprofessional staff at Mertin Nissan. Would not trust them.
I did not purchase my vehicle at Mertin Nissan, but all my service and work has been completed at Mertin Group. The parts and service staff great me from day one as if I was family. They answer my questions regarding my vehicle in a timely manor. We did have a miss communication regarding work but the staff stepped up and corrected father then I expected. I have had various work vehicles and personal vehicle and this by far is the best place I have experienced for parts and service.
They didn't have what I needed but they directed me to where to get it right away and with the part number. Outstanding above and beyond in my eyes.
If there was a button to press for no stars I would do it because this is just one of the worst places EVER TO COME TO PURCHASE A VEHICLE. STAY CLEAR OF IT. THEY ARE THE WORST for customer service. I purchased a vehicle 6 months ago , and now I have a dead battery and ironically wasn't covered under the warranty I ASKED for because they said they weren't going to give one. The service manager humiliated me and treated me absolutely rude when I went to get a battery replacement. which was going to cost almost 300$ . I asked them to move me into a different vehicle because obviously this isn't RELIABLE ( I had to jump my car for almost two weeks). They said sorry we cant do anything for you , took them a day to decide that , no going out of the way or above and beyond. They only care about making commission and selling as much as they can , not caring about the customers needs to wants. BAD PLACE DO NOT GO !!!
Bought my car used from here, and they have always been great with servicing, and figuring out any concerns I may have, despite the fact that the car is from a different manufacturer.
Always a great experience.
I was so happy with my first service appointment at Chilliwack Nissan. They were kind, respectful and so helpful. Willing to listening and answer all my questions. I’m looking forward to dealing with them now that I own a Rogue.
Bought a truck from these guys everyone was very friendly while buying it but we had agreed that they would fix the bumper as it had holes in it, (said they would make it look brand new) . So we brought it back from Abby to chilliwack and weren't impressed with the repair and told them and they said they can't do anything about it cause it's a hard spot to fix, a week later ended up cracking and the holes sank back in so brought it back and still looked bad so they ordered a new piece , at this point spent well over 120$ in gas with both vehicles having to get out there , and we got it back finally with the new piece , they ruined our fender flares by picking them off and lost screws for splash guards and there's a gap, and the bumper has at least an inch gap from where it's supposed to be . They also said they would fill up our tank and only put 3/4 tank in . So frusterated with the whole experience as soon as they had our money they don't care . Would NEVER buy a vehicle or have anything to do with this dealership. You would think they would have a decent body guy and want to at least pay us back so we're out money .
Always professional and courteous. The service debt does a great job too!
I bought a new Titan XD and I love the truck. Tyler and Ken and Michelle were great to deal with. I even shopped them with king George Nissan and Abby Nissan and Mertin deal was better by a lot.
Also love there service department.
Excellent experience with Chad, Tyler and Ken, very impressed with the quality of customer service, they are very good with keeping the customer happy.
Amazing place. My wife and I were looking for a replacement for our Ford Escape. We tested out the Rogue and it was so much better than we had experienced with our old car. Price was great and the people were very friendly. GOOD PLACE IN MY BOOKS!