My service experience was quite positive. AJ and Jimmy (formerly of Markham Mitsubishi) were great to deal with.
I can only attribute the prior less favourable reviews of this dealership being due to the previous staff, as there have been significant changes. Give them a try.
My service experience was quite positive. AJ and Jimmy (formerly of Markham Mitsubishi) were great to deal with.
I can only attribute the prior less favourable reviews of this dealership being due to the previous staff, as there have been significant changes. Give them a try.
I will never go to this dealership again and will never recommend to anyone. They did diagnostics of my transmission and said it needs to be replaced and it is not covered under warranty, even though I had a valid power train warranty for this car. After debating with them on phone and my call to another dealership, where I bought the car, they agreed to open a tech-line case and replace the transmission under warranty within 2 weeks (I talked to service advisor Nancy and service manager Ken). After holding my car for almost 10 days they ended up saying it was a wiring issue, not the transmission, and even wanted to charge me almost $300 for the transmission diagnostics and "fixing the wiring issue", even though I never gave my authorization for fixing the wiring issue, I only gave them authorization to open file and replace transmission under warranty. Funny enough, after saying they fixed the issue, they gave me their tow truck phone number in case the car stalls on highway. And they kept saying that all their managers (including Ken, who promised to fix the car) quit their jobs right during those 10 days when they held my car.
I am very happy I took my car away from these scammers in Richmond Hill and brought it to Barrie Mitsubishi, where honest guys do real job. They replaced my transmission under warranty within 2 business days and made me believe that honesty and fairness exist. Also in Barrie we figured out that the wires, which they "fixed" at Yonge North Mitsubishi, were never touched, so they wanted to charge us money for the job they have never completed. Thanks to Barrie Mitsubishi my trip back to New Brunswick was safe and sound.
Great service and good professional people...I truly appreciate Nancy and her team for fixing the vibration issue of my outlander. They listed to my issues patiently and solved it professionally. They care for the brand and knows the job well. I recommend this place for everyone .
My buddy recommended this place after being tired of two other dealerships, which doesn't know what to do and wants me to put a hefty amount upfront for some tests that has no guarantee even when I have an extended warranty with me.
I loved Mitsubishi :) located at elgin mills. I’ve been here twice now for my car services needs and it’s been definitely TAKEN CARE OF :) Job well Done .Thanks to you Nancy - CAR SERVICE ADVISOR , I had here. You made me feel so much SAFER now. Safety Checked Done. A Very convenient location, nice place, accommodating, Very good Customer Service. And the staffs are nice too. I had Excellent experienced here..
So I would definitely come back for FUTURE car services need.
Went in for maintenance/service of my vehicle, Lancer. Nancy was the rep assisted me, she was very friendly and welcoming, walked me throughout the entire process, made sure I understood everything (not a car guy). Pricing was extremely reasonable and the whole process was effortless with zero pressure. Two thumbs up! See you in two months Nancy for my winter tires.
While I did not go through with a purchase, I did want to express that I had a great experience at this dealership. John M was very helpful and provided me with an offer for the price I wanted. If you need a new/used vehicle, this is a great place to consider. I look forward to connect with this dealership in the future.
I needed to fix the air conditioner back in July and our advisor Nancy was pleasant and helpful.
Thanks Nancy for not only looking after my vehicle services and updating me but also my little girl who was crying. Nancy took the time out of her servicing to print colouring pages for my daughter to keep her occupied and entertained. Our stay at the dealership pleasant as Nancy kept checking in with my daughter. Awesome service advisor! Definitely made our long drive worth it! Highly recommended to see Nancy for all your vehicle servicing needs!
First time at this dealership, since Markham Mitsubishi closed. I was searching google for the best dealership to go to for my upcoming and future services. I saw the service advisor Nancy had many good reviews and contacted them. Nancy did a phenomenal service for my as a first time customer at yonge north mitsubishi. Thank you so much for the fantastic experience for my first time and helping my change over to a different dealership so easy and welcoming. Super sweet girl! See you for my future services. Highly recommend to ask for Nancy for your vehicle services.
I've a Mitsubishi owner since 2012 and I've never experienced any kind of service like Nancy. She was my service advisor, who was very professional and went above and beyond to show me the service required with an explanation by taking a photo on her phone to show me. I really appreciate that, because she's not just trying to sell me more than what I need but showing me the photo of it and an explanation with the pricing breakdown to help me understand. She also provided me with the maintenance schedule booklet, which I've never received. A very good reference for my future servicing. Nancy, you're amazing! Thanks for welcoming me with open arms and checking in on me during my stay. Keep up the excellent work you do! Definitely coming back to Mitsubishi to get my services with Nancy and recommending my family and friends to you.
It was a great experience for my first visit at this dealership. Service Advisors Nancy and Kent treated me with respect and take the time to explain what will be (has been) done. They got me as another happy customer. I will come back again for my future car service and recommend Yonge North to my families and friends.
My service advisor Nancy was very nice and helpful. She tried her best to explain to me what I needed to service my vehicle and even made the extra effort to show me the part that was going bad. She took me to the back to show the part that needed replacement and gave me a very good deal. Highly recommended to go see Nancy for all your vehicle servicing. Often at other dealerships, they try to sell you everything even if you don’t need them. I did not experience any pressure with Nancy, as she gave me different options. She ensure my stay at the dealership was a good experience, often checking in with me to see if I needed any refreshment or a loaner vehicle or anything to ensure my wait wasn’t too long. I’m glad to have met Nancy as my service advisor. Thank you so much 😊
Nancy the Service Advisor was really professional and really cared for me in trying find a replacement part for my car. I was always updated in the whole process and I felt like she was really on top of things during my interactions with her. 10/10 recommended. Ask for Nancy if you need anything and you'll be properly taken of!
Very nice dealership.
Greeted with very warm welcome and smile by the service advisor Nancy.
She's extremely patient with all my questions and even gave me a great deal for my service! Thanks for your excellent service! Definitely recommend anyone that goes to this dealership for any services you need and to ask for her 😃👍🏼
Their employees are very nice and great especially the one at the front desk( sorry i didn’t get his name). They are very helpful and accommodating😊 Thanks to JP aka Joseph for his recommendation.
Thumps Up guys!
Many thanks to Alex for the long-awaited purchase of the Mitsubishi RVR. Last Thursday I made an appointment with a special request for my language, and the next day I already had a test drive. Alex is a knowledge and patient dealer. He has a very good attitude without any pushes. I got a lot of good suggestions from him. Finally, I pick up my new car today, 1 week later, and I'm sure that when I call Alex with any troubles, he will help as soon as he can.
I recommend it to anyone who needs excellent service
Highly recommend John - he was fantastic. Very patient and knowledgeable. Go see him if you're looking for a new vehicle!
Went there after two years, with a terrible experience before. I found the new staff very helpful and polite. Totally different with the old ones. Just wanted to change my one-star rating to a 5-star to show how I am satisfied with the new changes.
I had a great experience buying a vehicle from John @ Yonge North Mitsubishi. John was understanding and patient as i had delays with my financial institution. He listened to my needs and concerns and addressed them quickly and professionally. I would recommend John and the Yonge North Mitsubishi team for your car buying needs.
When I went into the dealership I was frustrated and upset because of an issue with my car. Grace Episcopo the Service Advisor and Rob the technician greeted me kindly and tried to help me find a solution. They were very pleasant and provided excellent customer service. Grace went above and beyond to ensure I was satisfied and repaired my car in a timely manner and kept me updated.
I had a great experience with them. They worked hard to get the car I ended up purchasing. Made everything easy. John was especially helpful. He dealt with my purchase and handled everything for me.
We bought our new RVR and the experience was incredible. From the moment we walked in to the time we walked out as happy clients. Great team! Highly recommended!!! Thank you!
Very nice people ,the business manager very helpful for my new car credit application.
I bought my first car from here! Kevin was not pushy and was extremely helpful. I got a great deal on a new car and I am very happy with my purchase!
Staff at Yonge North Mitsubishi has been providing excellent service for my purchasing experience of the Outlander PHEV. They’ve worked efficiently and effectively to ensure my requests and needs are met. Highly recommended!
Sales - I would like to Thank Mr. Nick - CPOV manager for being transparent and not being pushy in selling the car. He gave me the right deal and purchase I was looking for. kudos to him!
After Sales- Mr. Frank, Grace & Angelo....Probably the best service experience I ever had after a long time. Although I fixed an appointment and took a day off to fix winter tires on my car, and they did not have it due to the supplier did not deliver which is understandable, they really put that extra effort in satisfying a customer or took a step ahead in getting the best tires for me at same rate. They made me feel comfortable and I can recommend with my whole heart; this dealership if you're in the market for a car and to maintain your car with them!
Bought 2 vehicles here recently. A new PHEV and a used Porsche. Soooo easy to deal with!
Such an AMAZING staff! I have had my vehicle now for a little over two months and it run great! I had a wonderful experience here, the staff was welcoming and caring! Joanna was amazing and ensured that we got everything we wanted! I would definitely recommend going to this dealership!
My wife and I spent a lot of time looking for the right used car. Mitsubishi had just what we had been looking for. John and Cezar made us feel at ease. Thanks for getting us into our RVR for the right price. It was pleasure to deal with you. Mr Lindsay.
Bought 2 vehicles here recently. A new PHEV and a used Porsche. Soooo easy to deal with!
This is the best dealership in Richmond Hill by far!!. The sales team is great and they do not pressure you into any sale. The team will guide you into correctly picking a vehicle that will suit your needs. Mitsubishi is now being featured at the Goodlife Fitness in Hillcrest Mall as the highly recommended dealership for the area. Great work people!!
I’ve been going to this dealership for eight years now. I took my car for service a couple of weeks ago for service and it was a terrible experience!
I went in for an oil change and then they told me that I need to change my back brake pads. I said ok I will think about it. But they said it’s very dangerous. I said thank you and I will think about it but I need to do a little research to see my options. They kept pushing and asked if it is a cost issue. Again I said I wanted to research my options and they kept pushing and saying that it is a very risky driving situation and since they already have all the parts open, they will give me a discount and also remember the danger of driving with bad brakes! Finally I said ok. I came to the dealership for an $80 oil change and came out of the dealership with new back brakes and a $450 invoice.
But all is good, right ? New brakes and no more putting myself at risk.
The very next day my brakes started making that annoying squeaking noise you hear from some cars in traffic! I called the dealership, took my car back today and after checking it again they said, Yes, it’s your front brakes !!!
So I’m standing there, stunned, and asked if I got it right “ My car was fine. I came in for regular oil change, you forced me into getting new back brakes and the next day the car starts squeaking and now you say it’s the front brakes that need to be changed as well ?!!”
And they said yes !!!
Well this is turning into a long letter instead of a Review but long story short, I’ll be changing dealerships. There’s no way that I will ever know if my brakes ever needed to be changed and what’s happening.
New management just added another item to my to do list; Find a new place for service !
Ps. Swear to god the receptionist told the guy before me “ your brake pads need to be replaced soon. It’s very dangerous driving like this.”
Bought my car here in 2018 and have my service done here, great place.
My husband and I were looking for a new vehicle, and we happened to stumble upon this dealership. Thank goodness we did! We had such a great experience. The staff were super friendly and helpful, especially Joanna, who really worked with us to make sure we got the perfect vehicle for our family. I would definitely recommend purchasing a Mitsubishi from this dealership. You will not regret it!
My third visit to this location after management changed, oh my God what a difference!
I wish them well.
Thanks Mr. Mitsubishi!!!!!!
Alex
I was very pleased with my last service appointment at the dealership. Thanks for the ride home and the pick up shuttle ride. The car is doing very well after the service call.
Yonge North Mitsubishi's staff is very kind, John was the salesman who help us to purchase a Mirage car. John is very efficient, knowledgeable, patient and kind.
I am very happy with my Mirage, it is spacious, economic and very reliable. It comes with 10 years / 165.00 Km. warranty on the transmission and motor .
Lisha, the manager was very helpful and kind too; she had my car ready for Friday morning pick-up and sold me the additional features for my Mirage.
If you plan to buy a car, visit them
Very respectful sale and service manager, nice staff and quick responsibility.
Every time I had request for checking my car, they did it very quick and in excellent condition.
Thank you Yonge North Mitsubishi.
Just had a service in this location and it was such a pleasant experience. All the staffs are very friendly and helpful, they took the time to explain everything in detail. Price is fair and job was done quickly, I would recommend anyone to come here for service!
I bought a used 2015 Lexus from this dealership. The experience was excellent and at every step their people took care of everything for me. I would definitely buy again from this dealership. A+ class service.
One of the GREATEST SERVICE experience to begin with all time as the OWNER himself was there to not only WELCOME WHOLE HEARTEDLY. . he also followed through in details to the last.
Unbelievable that this can happen.
I also saw some other customers really raving about their service while i was waiting for my car.
KEEP UP THE EXCELLENT WORK!!
I went there for an oil change and they did a great job. The service guy was very friendly and approachable. It was easy to get a service appointment online. And I received a free courtesy ride back home after dropping off the car for oil change. And the best part was a free car wash, after I asked if they clean the undercarriage of the car to remove snow and salt. Car was super clean. Excellent!
Both Sales and Service staff were very helpful after the sale. However, there was an issue with the change in dealer ownership. This was corrected to my satisfaction. Thanks. Enjoy doing business with you.
Very quickly can get appointment for service (within 1-2 days). Good polite people. Provide service that car needs, do not dictate any additional not necessary steps
The staff were courteous and professional. I'm not usually a big fan of car dealerships in general but I never felt uncomfortable or like I was being pressured. I highly recommend them.
New dealership, the team are very nice and courtesy. 💪💪💪Thanks Patrick’s recommendation, I have purchased a diamond white Limited RVR last month , smooth and great driving, all my friends are very impressed for my choice 👍after a ride, they will consider Mitsubushi as their next purchase of Japanese car.